Support for Essentials | Multipurpose WordPress Theme

Support for Essentials | Multipurpose WordPress Theme

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PixFort supports this item

Supported

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

How to fix “The link you followed has expired” error when uploading the theme

This error message in WordPress normally indicates that the upload file size is limited (normally it’s 2MB by default), in order to be able to upload bigger file size (theme file) you will need to increase file upload limit, to do this you can check the “Fix upload max file size issue” section in this article from our knowledge base:
https://essentials.pixfort.com/knowledge-base/setting-up-the-recommended-server-configuration/#pix_section_upload_max_filesize

→ Handpicked articles from our Knowledge Base

→ How to update Essentials theme

To get the latest updates automatically check this article from our knowledge base.

→ How can I report security bugs?

You can report security bugs through the Patchstack Vulnerability Disclosure Program. The Patchstack team helps validate, triage and handle any security vulnerabilities.

→ Articles Categories

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Support, Knowledge Base and Video Tutorials

❗ Important Note: the majority of support messages get replies under 24 hours, however, support response time can take up to 24-48 hours in some cases.

→ Working days: Monday to Friday.

I’m making a test site – it’s not for sale or distribution and will never be published. Do I need a license?

Yes, you’ll need a valid license for every Envato item you use in making your test site (Envato market license is for one project only and the same license can’t be used for multiple projects wether the projects are for testing or live sites since the license is a single-use license),
For more details you can check this article from Envato market help center.

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Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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