23 comments found.
Hello, I would like to ask if you are planning to release a new update of the theme that includes the latest version of the WPBakery plugin.
The current version of WPBakery is now flagged with a critical vulnerability, and this issue is expected to be fixed in version 8.5.
Looking forward to your response. Thank you!
Hello,
Thank you for contacting us!
It seems you’re referring to the Ester WordPress theme, which has been discontinued and is no longer available for purchase on ThemeForest: https://themeforest.net/item/ester-multipurpose-wordpress-theme/13176927 You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if it is possible to provide you with the latest version of WPBakery plugin.
Thanks.
Hi there! Im trying to update a website builded 10 years ago with this theme. The last time the site was updated was 8 years ago! Trying to update some plugins, even the WP itself, it gives an error saying: “Failed download (Im translating, from spanish!). cURL error 60: SSl certificate problem: unable to get local issuer certificate” The hosting company says that the cURL and SSL cerfiticates are active. If I update the php version to 8.0, the WP-ADMIN desapear. Is it possible that this theme cannot support a higher version than 7.4? Let me know please! All the best!
Hello,
Thank you for contacting us!
It looks like you’re referring to the Ester WordPress theme, which is now outdated and no longer available for sale on ThemeForest: https://themeforest.net/item/ester-multipurpose-wordpress-theme/13176927 To ensure it functions properly, we recommend setting your server’s PHP version to 7.4. In the meantime, we would like to offer you an alternative—our bestselling product with regular auto-updates, Qwery: https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
Regards.
Hi! Is the theme compatible with WP Bakery?
Hello,
Thank you for contacting us!
This item is an HTML template. To have WP website modified with WPBakery, please visit https://themeforest.net/user/themerex/portfolio?term=wpbakery , https://themeforest.net/user/ancorathemes/portfolio?term=wpbakery
Regards.
Looks nice but concerned that it has not had any updates since 1.0 release (whereas the WP version has been updated)
Hello,
Thank you for your interest in our theme!
The theme is updated when something needs to be fixed or corrected, there are no any pre-scheduled updates. So you can feel free to use the theme and in case of any issues, please do not hesitate to contact our support team at https://themerex.net/support/ to get qualified help. Best Regards,Hi, are there any PHP7.2 friendly versions of this theme being released soon?
Hello,
You’ve left your comment in Ester – Multipurpose Site Template theme thread which is the HTML theme. Please confirm if your question is about this Ester HTML theme or the Wordpress Ester version which is available here https://themeforest.net/item/ester-multipurpose-wordpress-theme/13176927?
Best Regards,Dear Customers,
In case you have issues accessing our support website https://themerex.ticksy.com/, feel free to contact the support operator directly via email at mooremel30@gmail.com, specifying your purchase code. Please take our apologies for any inconvenience caused.
Best Regards
Dear our Customers,
If you need installation service of our theme, you can contact our partner Mockingbird website custom studio and order this service. They have special prices for our theme installation and website customization. For more information submit a ticket at this link: https://mockingbird.ticksy.com/
Best regards.
Dear our Customers,
Mockingbird Website Custom studio that provides customization service, has moved to this address http://support.mockingbird-studio.com/ If you need any customization service (like theme installation, that costs $39USD from their side or any website customization service) submit a ticket at this link http://support.mockingbird-studio.com/ or send a letter by using their E-mail: mcbcustomstudio@gmail.com. Also for more information you can contact us by our contact form here: https://themeforest.net/user/themerex
Best regards.
Dear Customers,
Our support forum is temporarity down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email mooremel30@gmail.com
Best Regards,
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
In case you had any issues submitting support tickets or using our support ticket system recently, please do not panic. All you need to do is either to create the ticket again or send your request to _Presale questions category which does not require purchase code verification.
Unfortunately, the issue occured for some reasons which were beyond our control, though we continued assisting you in comments and pre-sales tickets all this time.
Please take our apologies for any inconvenience caused.
Hi, how can I change the icons?
Template html
Hello, please specify are you using HTML version of this theme?
Purchase code doesn’t work!!!
Hello,
Could you please be more specific. What for you are trying to user purchase code?
I need your help as soon as possible!!!
Please specify what you are trying to make with purchase code.
I wrote here to ask your help but you answered me to write you by support ticket, but if i try to aopen a ticket it says that purchased code is not valid!!! WHY????
I repeat my question. If i try to load my images in revolution slider it doesn’t work! However, i want also to know why your ticket system doesn’t accept my purchase code.
I’m sorry we are having technical issues. Please try to submit a ticket in 5 minutes.
ok, i’ll try in 5/10 minutes
Thank you and sorry for the inconvenience.
at the moment I have encountered the same problem: your system support does not accept the purchase code.
Then… why can’t I find documentation neither psd files in the zip files?
It’s the first time i have those issues with a template in themeforest…
Try now. We completely disabled this verification. Also documentation included in the package like a zip file. PSD files are not included in the package to decrease package size. If you need PSD files we will provide them.
Why revolution slider doesn’t work if i try to load my images instead of yours on http://placehold.it?
I’m waiting your answer… Then, i need PSD files, as described in your item details, that you didn’t include in the zip file.
And where is an example page to use your buttons? The code is quite complex (ex: class=”sc_button sc_button_square sc_button_style_filled sc_button_size_small sc_button_iconed icon-right margin_bottom_m20”), so i need a page example to set the buttons properties, but i can’t find it in your template.
Because you had an issue with purchase key a?tivation that theme authors cannot affect, you give us 1 star rating. Seriously? You think this is an adequate rating??
instead of wasting time in polemics , why do not you answer my questions ? As you can see problems with your template are many andò i have no time to answer your provocations. This is work for me (i develope websites) and i can give you a free personal rating, based on a number of factors , one of which is that I have not received yet any support from your side . If you still can not fulfill your obligations , I will write vibrant protest letter to the ThemeForest. This is the first time I give here such a low rating, and i buy here for years… draw your own conclusion
As specified in our Support Info, our operators work according to such schedule: 10.00 – 19.00 (CET), Monday till Friday
Nice item, GLWS 
Thanks.
Good job, good luck with sales
Thanks a lot!
GLWS
Thanks!
Great Work Nice Colors
Thank you!
Nice Template Mate
Thanks!
Nice HTML Template, Good Luck
Thank you so much!
