69 comments found.
Can I please get support? I’ve purchased support through your website and extended my support license through Themeforest, but when I go to your website to use the ticket system it says, “403: Item is not found on the validation server or a server is overloaded with requests!”
I have been trying to get support for almost 2 weeks now – Please help.
Hi, I’m having problems with malware due to the themerex addons plugin. I believe there is a patched version? But how can i update?
Hello,
Could you please submit a ticket https://support.themerex.net/ and we’ll provide you with a solution.
Regards
This room only allows 9 rooms If a create 10 rooms, the Last one dont appear. Only 9
Hello,
Thank you for contacting us!
Please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
Hello good day, can I use it with elementor Pro?
Hello,
Thank you for your interest in our themes!
This theme is built with WPBakery. It is a user-friendly visual composer that allows you to create any layout you can imagine with intuitive drag and drop builder.
If there is a need, our Customization Studio would be glad to help you with theme conversion to Elementor. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support
You can also consider Qwery theme created with Elementor and compatible with Elementor Pro – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
Regards.
Hey AncoraThemes, I have downloaded “Exit Game” theme from the envato elements. Having some issues with it. While searching for the solution, i got you there. I think you are the owner of both and the items are same. I want to hide the breadcumb for single posts. How can I do it?
Hello,
Thank you for contacting us!
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to obtain support assistance, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Is this theme support RTL ? Can I do Arabic translation with the help of wpml?
Hello,
Thank you for your interest in our theme!
The theme has a left-to-right text direction by default. For RTL support, additional rtl stylesheet is required. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
You may also consider these WP templates with RTL support:
1. Imba https://themeforest.net/item/imba-esports-gaming-coaching-wordpress-theme/51781515
2. Gamic https://themeforest.net/item/gamic-metaverse-gaming-crypto-wordpress-theme/40721800
3 Qwery https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
Regards.
Hello, I have a request pre-purchase. is this theme compatible with Woocommerce? Thanks.
Hello,
Thank you for contacting us!
Woocommerce plugin is not integrated into the theme by default. You may install the plugin, however you may need to create additional stylesheet for shop/product pages. Our Customization studio can help you with the plugin full compliance. To get a quote, please submit a request to “Get a free quote” category at https://themerex.net/support/
Also, please consider Qwery theme with WooCommerce support and tons of features. It offers lots of skins for business and is a universal solution for any kind of website – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
Regards.
Hello, there a “bug” with book now calendars. If you enter the tag [booked-calendar switcher=”true”] on book now, you can choose calendars. But, on mobile, the text is almost unreadable. ONly work nice on computer
Hello,
You may add the following code to Additional CSS:
body .booked-calendarSwitcher.calendar select option { color: #fff; }
We recommend switching to Quickcal plugin, the alternative plugin for bookingwith the same design, as Booked is no longer supported. In case you have any further questions or concerns, please submit a support ticket at https://themerex.net/support/. Thank you!
Regards
It seems like you want to add the word “Nayapk” to a discussion on the Exit Game, a Real-Life Secret Escape Room WordPress Theme. However, “Nayapk” doesn’t provide specific context or information. If https://napapk.com/z-defense-mod-apk/ is a specific term or topic related to the discussion, could you please provide more details or clarify its relevance? This way, I can better assist you in incorporating it into the discussion on the Exit Game theme.
How can I change “Services” to “Games”? Thanks
Hello,
Thanks for contacting us!
The text string can be changed either with Poedit software or Loco translate free plugin – https://prnt.sc/HNfBGM9SIdw3 Please review this guide – https://exit-game.ancorathemes.com/doc/#theme_translation
In case you still have issues, create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
How do I make the header sticky?
Hello,
Thank you for contacting us!
You can easily enable the sticky header under Layouts > All Layouts > choose a header > Row Settings > Custom Layouts > Fix this row when scroll – https://prnt.sc/DFzUuBW21mLP
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Can you please add TripAdvisor on the list of icons.
Hello,
Thank you for contacting us!
The icons are used from standard Fontello icons set. You can expand the list of available icons by adding new ones from the fontello website http://fontello.com/ Please watch this video guide for more information – https://youtu.be/7f96tUTLmq4
In case you come across any difficulties, our Tech support will be happy to help. Just create a support ticket at https://themerex.net/support/
Regards.
The preview of my fonts and colors don’t show at the live version of the theme. How do I synch them?
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
The preview of my fonts and colors don’t show at the live version of the theme. How do I synch them?
Hello there, we have used this theme a long time now, it really works great! Only with latest woocommerce, it is not loading after clicking a date and then the “reserveren” (=book) button. If i disable woocommerce, it is working…. Could you make it compatible up to the woocommerce 6?
Hello,
Thank you for contacting us!
WooCommerce plugin is not integrated into the theme by default. If there is a need our Customization studio can make the theme fully compatible with the plugin. To get a quote, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
ok and is there any update coming soon?
The template includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Feel free to use it: http://exit-game.ancorathemes.com/doc/#getting_started_theme_update
Currently, we are planning a new release. But the testing process will take some time. For this reason, I am not able to provide the exact date of the update.
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Hi. There is a issue with customizer since one of the latest Wordpress versions: i can open wp customizer but i when i click in any option it doesn´t get opened. I deactivated all the plugins and still ocurrs.
Hello,
Thanks for reaching out to us!
The issue is related to the latest WordPress engine update. To fix it, we recommend installing Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/
Regards.
Getting error unexpected output when activating plugin ThemeREX Addons
Hello,
Thank you for contacting us!
It looks like you have resolved the issue. Your support ticket has been updated. Please review it at https://support.themerex.net/ticket/48068
Regards.
The package could not be installed. The theme is missing the style.css stylesheet.
Hello,
Thank you for choosing our theme!
Please make sure that you extract the downloaded package and upload only exit-game.zip in Appearance-> Themes.
Please check the manual for the theme following the link: http://exit-game.ancorathemes.com/doc/#getting_started_theme_installation
In case you still have issues, please provide your website details in the support ticket at https://support.themerex.net/submit. Our Support Team is always ready to help you and resolve all the issues.
Thank you!
Thank you. I ended up figuring it out. I let tech support know as well. I thought the feed would update this forum as well but it didn’t. I should of doubled checked. thanks again.
I’d like days and price expire on the right when you press on “day” for example
Hi, the counters that show the number of appoiments when hover a day in backend´s calendar are showing a very wrong quantity. How can i fix this?
Hello,
Thank you for contacting us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
