81 comments found.
HI, I just purchased and already off to a bad start which seems to happen every time I buy a theme through envato.
I have installed the theme and want to install the child theme as it states in your documentation. Although it references the child theme there is no link to download it. Where can I download it from?
I tried to place a support ticket but it keep saying I have not filled out all the fields but I have. So can someone urgently tell me how to download the child theme.
I found the child theme, it would be helpful if you had a link or reference of where to find it in your documentation. But there are other issues and I respectfully request a refund. The issues:
1. No link in the doco for where the child theme is 2. Can’t submit a support ticket on your website 3. Can’t download updates to WP Bakery, I thought it was included? 4. The doco says to run the Server check, but the images are broken in the documentation so I don’t know what the server check should look like.
I expect to be able to download an expensive theme and just install and run, not all this messing about. So please send me a refund. Given I am in Australia and you are likely on a different time zone this adds to the frustration and now I cannto get my site built. So refund please, so I can build the site manually myself.
Hi, when unzipping the product there is a folder called “theme to upload”. I’m sorry this wasn’t clear but sincerely on about 25K customers, this is the first time somebody gives us this feedback…
The folder name “Theme” contains 2 zip files:
- firwl-child.zip
- firwl.zip
Screenshot: https://www.dropbox.com/scl/fi/t2lsrqmbgy0y89v8oakva/scr-2025-06-26-at-12.42.50.jpg?rlkey=i307hnkzgp0mqj55kiopjtsgs&dl=0 SUPPORT: The support was recently moved here https://qantumthemes.com/helpdesk/the link is on the top menu of our site, it was recently moved past month, sorry if there was some outdated link anywhere.
WPBAKERY UPDATES: We provide the udpates, as it requires to be tested and adapted for the theme. https://manuals.qantumthemes.xyz/firwl/knowledge-base/1-2-plugins-in-bundle/The last update only contains new AI features which are ONLy available if you purchase a personal license, is not available for bundle license. So the last udapte wasn’t required. You’re welcome if you let us know of any update that can be installed, we will promptly distribute it.
If you want a refund, you can make a request.
How do I make a request for a refund. Between the delay in replying due to timezones. I have already built the website using another theme
Please expedite the refund.
AH NOW I SEE WHY YOU HAVE ALL 5 STAR REVIEWS. IF SOMEONE COMPLAINS YOU BLOCK THEM FROM LEAVING REVIEWS. YOU ARE THE WORST, WORST, WORST COMPANY AND I WILL MAKE SURE EVERYONE ON THE INTERNET KNOWS HOW SCAMMY YOU ARE. ENJOY THE $90 YOU SCAMMED FROM MY BY NOT REFUNDING. YOUR THEME DOCUMENTATION IS GARBAGE AND INSTEAD OF TAKING RESPONSIBILITY YOU STEAL MY MONEY.
Hi webosauruscomau, we replied to your refund request on the same request. Apparently you’ve made a refund request because you couldn’t find the theme files and couldn’t update the plugins.
You can’t leave reviews because you’ve asked for a refund, which has been replied.
I see in your reply is shown that files are there, and updates for WpBakery are available as requested.
We have 5 stars because we reply within less than a business day to all requests and comply with the software requirements.
If you complain because a file is not there, but the file is clearly there, it means a refund is not due, since we filled our requirements within quick times.
Once a software is installed, and there isn’t any evidence of any issue on our behalf, a refund is NOT due.
I also see you have no familiarity with reading the documentation and using softwares properly. Which explains why your complaints.
We are at your disposal if you need to update the theme and install the child theme, as requested.
I want to purchase your theme. However, I noticed an issue: when I add a product to the cart, it added in the ‘View Cart’ section, but when I click on ‘View Cart,’ it shows that there are no items in the cart.
Additionally, I need to confirm a few things: -Does your WooCommerce functionality work properly? -Can I fully customize the header and footer as I want?”
Hi, we have added static cache to the demo and the shop is in sandbox so it’s expected to work like this. On a live instance, you should make sure private cache is disabled so sessions are not cached and cart is not cached.
Header and footer can be customized from the customizer, in terms of fontents, colors, logo, buttons, socials. There are about 150 options in the customizer.
More details are available here
https://manuals.qantumthemes.xyz/firwl/article-categories/theme-customizations/Bonjour on va mettre notre site a jour sur wordpress 6.6.2 on a le theme 1.0.0 doit on le mettre ajour car on a fait une mise a jour deja il y’a 6 mois et tout s’est bien passe ? merci
Bonjour, il n’y a aucun problème car nous avons mis à jour les plugins pour la compatibilité avec WordPress. Assurez-vous simplement de mettre à jour les plugins également.
any updates in the upcoming future ?
Yes we are updating woo commerce templates for latest version next week, there is a minor change in the css styling
Hello,
Please Support, Is the sticky menu available in mobile view?
Thank you very much!
Hello, this theme doesn’t use sticky menu on mobile. Regards
Hello, please i have one problem,
Visitor on my website (with mobile) dont know how to navigate in my website.. : explication :
My header, on the left, there is the menu (burger), and on the right, there is the big button (connexion). And they does’nt understand that they must click on the menu (burger) to navigate in the website..
i think the problem is that the menu (burger) is located on the left, of the “connexion” button.
can you please give me a code or something to help me, to move the menu button on the right of the connexion button please?
many thanks in advance, and i hope you understand me 
bye !!
Hello! replied via mail with some css to help with this. Regards
When i activate the QantumThemes Plugins, such as the QantumThemes Mega Menu, the site crashes and I have to delete the plugins via phpmyadmin. I cannot fix it and have followed the installation manual. I would like a refund, this is not working.
Hi, it seems a simple misconfiguration of your php options. This normally can be adjusted with a couple of clicks.
Please send us your cPanel login via email at support@qantumthemes.com
We will get this fixed in a few minutes.
Thanks
Yes, i managed to fix it. Not sure what caused it, had to retry a couple of times Thank you. PS kindly remove the screenshot, thank you
PS, in the description it says there are multiple designs/homepages. I only see one demo import?
yes, they are in appearance > reading, and in the homepage dropdown you can see the alternative Homes (Home – 02 and so on)
Thank you. One more question; how can I edit the default homepages? In all editors I have see no options to change the images and colors. Or it doesn’t work.
Sure you can edit them. In WpBakery you can change the backgroun images by editing the container rows.
The single contents, as posts for instance, are displaying the image loaded as featured image of the single posts.
Dear Support!
Is the sticky menu available in mobile view?
Thank you very much!
Hello! Via customizer is not, but our helpdesk can easily give you a copy and paste piece of code to make it sticky in mobile, this solution has been tested right now:
Hi, does your theme have a login member/users area? Is it available to view in the demo?
Many thanks
Hello, depends what you need to do, anyhow woocommerce can handle registration and user profile for instance…
all good?
I bought this theme. In the past, I used this theme in the other domain, but today this site is deactivated, it is not online. I would like to be able to use in the new domain, which I own.
I would like to reissue the license.
Would you help me?
Good day, one license can be used on one website. To install it on a new domain, a new license is required. For more information please check the Envato license terms, or contact the Envato customer support.
Regards
When I inform the license code in the new domain, the following message appears (I thought the license could be reissued, as stated in the message):
Error: your purchase code is already in use on another website, contact our helpdesk to reissue the license. Please contact us at info@qantumthemes.com
The Envato license key can be reused if: - You’re moving from a local or staging installation into a final location - Your domain changed TLD or protocol or from www to non-www (or opposite).
For what I see in the records of your code, the domain is completely different, which doesn’t allow us to reissue the code for another reuse (we would be infringing the Envato regulations).
I’m trying to disable Glitch on page headers but even after turning it off in the header customization, it’s still performing the glitch animation. How do I stop it if the customization setting isn’t working.
Hello, can you please send us an email at support@qantumthemes.com with your site link and purchase code? We will check it for you tomorrow morning because now the office is closed)
Thanks for your kind collaboration!
Bonjour, on doit mettre a jour notre site dont a acheté votre theme Version : 1.0.0 est-ce bien compatible avec la version php 7.3 et le dernier wordpress ? MERCI
Hello, yes! You can use PHP up to 8.2
on vient de voir que des modules tels que Forget About Shortcode Buttons, Easy SwipeBox,Category Editor utilisé dans votre theme ne sont pas compatible avec wordpress 6.2, sont-ils remplacé dans votre nouvelle mise a jour de theme ? car sans cela beaucoup d’éléments seront cassés dans la nouvelle version de notre site ? MERCI
( french below )
Hello and thanks for contacting us. Some of the plugins you mention are not part of our theme package, and other (like Easy Swipebox) have been replaced with newer ones (please disable Easy swipebox).
We have a new theme version in queue to be published in a few hours. Please make sure to update the theme and the plugins, and you will have no issues with the latest version of WordPress and PHP.
If you need further support, please udpate the support service and contact us via helpdesk at this link: https://www.qantumthemes.com/helpdesk/forums/forum/firwl-wordpress-theme/?swcfpc=1Cordialement
FRBonjour et merci de nous avoir contacté. Certains des plugins que vous mentionnez ne font pas partie de notre package thématique, et d’autres (comme Easy Swipebox) ont été remplacés par des plus récents (veuillez désactiver Easy swipebox).
Nous avons une nouvelle version du thème en attente de publication dans quelques heures. Assurez-vous de mettre à jour le thème et les plugins, et vous n’aurez aucun problème avec la dernière version de WordPress et PHP.
Si vous avez besoin d’une assistance supplémentaire, veuillez mettre à jour le service d’assistance et nous contacter via le service d’assistance à ce lien : https://www.qantumthemes.com/helpdesk/forums/forum/firwl-wordpress-theme/?swcfpc=1Best regards
Hi, Can you please help me with the following ?
- How can I make any changes to the style of ” PREVIOUS POST” and ” SIMILAR POSTS” under single blog posts ? - How can I Add a new Button on the main Menu (I want two buttons there) ? - How can I disable the rating under the blog post ? - Is there any way that I change the blog posts with sidebar to without sidebar ?
Good afternoon and thanks for contacting us. Sure, we are here to help, the technical support is provided via helpdesk, where you have access to a private, encrypted channel with our tech support, and can get direct answer from our theme developers.
To access the helpdesk, please use the information at this link:
https://firwl.qantumthemes.xyz/manual/knowledge-base/2-1-support/Thank for your collaboration, Wish you a good evening
400 error when trying to import theme demo
Hello, this error normally means that your server goes in timeout. You can increase the max execution time, or just repeat multiple time the import until you see the success message.
bonjour theme2go est elle compatible avec wordpress 6.0.3 ? MERCI
Yes
Hello,
My Activate code doesnt work and i cant activate licence !!!!!
I can’t install plugins and demo!!!!
Hello and thanks for contacting us. The reason for this issue could be a blockage on behalf of a firewall, typos in the code, or other that requires checking. Please send an email to support@qantumthemes.com and add your purchase code, website link and wordpress user/password.
We will check this for you.
Did you already check the requirements and tested the site with our Server Check plugin?
Bonjour,
J’ai déjà fait un ticket support,
Je vous envoi les infos dessuite
Hello. How find collection home pages? already import xml, but dont see nothing templates in builder.
I’m sorry sir your support is expired, to answer your questions I need a valid support period. You can extend the support for your theme following these steps:
https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportBest regards
I already solved problem. All homepages templates saved in wp admin -> pages.
Hello,
I can no longer reply to a ticket in the support because I have the error message “The purchase code is not valid.” while my code is valid when I enter it in my Worpress on “Appearance > Firwl Activation" ! The name of my ticket QuantumThemes Helpdesk : "Activation Template & Import Demo Content".
Then when I add the activation code in the template, still from "Appearance > Firwl Activation”, I have the success message “Congratulations! Your purchase code was correctly verified!” but the template continues to ask me to activate it each time the admin backoffice page reloads with this message “Please activate your license to install the premium plugins and demo contents” even though the template was activated just before.
Finally, I just want to install the content demos to have the home Magazine but the import of the content demos is impossible because I don’t have the “Appearance > Import Demo Data” tab, probably due to the template activation problem .
I’m on a local environment.
Thank you for quickly restoring the situation which I find totally abnormal.
Hi! There was some temporary issue with the Envato authentication service, which is now solved. I just verified your login and is now perfectly working.
Your topics are here:
https://www.qantumthemes.com/helpdesk/forums/users/kgpagency/topics/Best regards
hello, i’ve another question, I’ve translated the po file and uploaded but everything is still in english.
I use the child theme and the po file is in the language folder of it
Hi, you need to click file > export to .mo and upload both .po and .mo files
hello there is a way to create a landing page without mega footer and head?
I did what you suggest, but with no luck at all.. Am I doing something wrong?
Hello and thanks for your feedback, for a full troubleshooting I would recommend contacting our developers via helpdesk, this form is mainly for commercial questions so you may get a better service from our helpdesk:
https://firwl.qantumthemes.xyz/manual/knowledge-base/2-1-support/Please make sure to open a ticket and provide a link to your website, the specific page where you want to achieve this, and optionally your wp user and password (backup site first).
Our developers will get back to you with a specific solution in a very short time.
Thanks for your kind collaboration!
ok, i’ll write a ticket. thank you
