Hi

Sorry for this issue. I have re-uploaded the plugin to our server, please try again.

Thanks

Yes, I have to admit that our response is not prompt as usual recently so that some users have complaint that. Because we was busying to rebuild the theme with Elementor page builder.

Now we have submit the new version to Themeforest, those issues are fixed. Plugin installation and demo importer works as normal.

Thanks!

i hope you reply as soon as possible

Hi

I have replied to your email, have you received? If possible, you can tell me a temporary login details that I can help you fix the issue or directly import the demo content.

Thanks

Hi

Could you send me temporary WP login details via my profile page? I will help you fix it soon, maybe because we changed our domain so that the purchase code verifier doesn’t work anymore.

Thanks

Hi

Sorry for the delay. I have replied to you. Reply again here:

Could you send me mail with your WP login details via my profile page? Because we have changed our domain name so that the old purchase code verifier doesn’t work anymore. Thanks

Ok sent.

Support website not working. themevan.com down!!!

My Friend, this is no support if u answers each request after 1 week. so cann we hurry up now. I created new topic on support page, but still not visible

Really sorry, our server experienced an issue so that it was shut down, and now our support site is back.

I have sent you that plugin via Email, please check.

Also, if you have submitted the questions on the support forum, maybe our data was lost, so we can’t find the new request on the forum, could you submit it again or directly send me an email to include your questions.

Thanks

Hi

Sorry for the delay!

Just replied to you on the forum, could you send me temporary WordPress login details via the forum or my profile page, I will check and import the demo soon.

Thanks

Hi

Unfortunately, it doesn’t support RTL at this stage.

Thanks

Hi We will test it with 4.1.0. Now it’s tested up to 4.0.x.

Unfortunately, we don’t offer customizaiton, you can go straight to customize the page with the page builder.

Hi

It’s compatible with WPML plugin that you can make your site support multi-language.

Thanks

Thanks for your feedback. Now you can check the demo pages as normal.

Hi

It’s our server issue, now it’s fixed. I think you can try again.

Thanks

Hey guys, I’m unable to contact you. I cant register my registration code or click on your contact page. Please advise or give me an email to reach out to…

Hi

You can send me email via my profile page > contact form at the bottom right corner. Please include your link and WP login details, and purchase code.

Thanks

Hi Michael, We are already communicating through mail and we stopped getting reply from you from 2 days. Please respond so we can solve theme issue and have our website live. Thanks, Gaurang

There is go live plan and all stuck due to theme issue so it’s very important to get it done really quick. I hope you understand and provide support.

Micheal? Are you sure you contacted our support or the other team support? No Micheal in our team.

Please go straight to write the theme issues here that I can help you fix it.

Thanks

Hi

You can go to Appearance > Customize > Header, select Yes for sticky header option.

Thanks

Hi

I’ve tried that, but whenever I scroll down the page the div id=”fx-topbar” class changes to headroom-unpinned. When scrolling up it changes to headroom-pinned. Any other suggestions?

Thanks

Hi

Sorry for the delay. Can I check your website?

Any update?

Hi there, were you able to check out the link? Would love to get this going, thank you.

Sorry for the delay!

I checked and noticed that you use the parallax option to set the background image.

Currently, the only solution is move the background position for the mobile device.

The first step is set the row ID for the hero section, let’s say “top_section”.

Then add the following custom CSS to Appearance > Customize > Custom CSS

@media(max-width:767px){
  #top_section .vc_parallax .vc_parallax-inner{background-position:0;}
}

Thanks

Hi

There’s no option to do that, but you can add the following JS codes to Appearance > Customize > Custom Code > Custom Javascript:

jQuery(document).ready(function($){
   if($('body').hasClass('single-product')){
     $('body').addClass('page-template-page-white-header');
     $('.focux-breadcrumbs').show();
     $('#page').css('marginTop','50px');
   }
})

Thanks

Many thanks!

You’re welcome!

Hi

Could you tell me the details of the CSS problems? I will check and see if it’s possible to fix them in the current version. Also, If you need the old version, please send me an email via my profile page.

Thanks

Hi

Sorry for the delay!

1. WooCommerce include Paypal payment by default, if you want to add bitcoin payment, you have to look for 3rd-party plugin to support that.

2. Yes, of course.

Thanks