I just paid to get support for 6 months. I can’t log into your system. I’ve put my purchase code and my username but its says thats its not valid.
Please help. I need support.
How can I contact you directly?
Please write to us via our profile page (there’s a contact form in the right) and we’ll gladly set you up from there!
It will not let me in to register for your support. it is not recognizing my email or password
Yes, and that’s why you can write to us via our profile page (there’s a contact form in the right) and I will set your account manually. Don’t think you have yet…
Can you send me a link please?
Use the form in the right.
Hello, I purchased Fortuna theme and installed. But I could not customize my theme, where it redirecting to error page.
Please give me solution.
Where do you get an error exactly? You can update the VC Page builder from our support forum in order to access the editor first!
Please write to us via our profile page (there’s a contact form in the right) and send us your URL admin credentials + FTP credentials so we can inspect this further. You can do the same in our support forum. Doesn’t really sound like a theme issue but we will still take a look to find out what might be causing it.
Ok I will do it now.
Hello, did you investigated the issue?
The issue still don’t get resolved.
Sure, we investigated the issue and replied to you, here’s our reply from Jan 2, did you not get it:
Indeed, I reproduced the problem, updated the VC Page editor (you can now switch the editors from it) for you but the problem persists.
Do you have access to the server logs so we can see what the issue is, as this error 500 doesn’t provide much information…
Sorry, I haven’t received this reply.
Yes, I still persist the issue.
I have access to server logs.
Check there and see what they say right after you see that error, we go from there!
I checked, but the error log is empty.
Please see it here https://goo.gl/YokBrT
This might be the wrong place to look, please get in touch with your hosting and ask them about the error and how we can investigate more (which logs to check for that error you are getting)!
I would like to update my version of WP, no update of your theme since February 2018? Can you update your theme to be fully compatible with the latest version of WP without any problems? (WP v5.0.2).
The theme should also be fully compatible with the latest version of WPBakery Page Builder (v5.6)
Thank you for keeping me informed.
Sure thing, the theme is compatible with the latest WP and you can get the latest version of the WPBakery Page Builder which is WP 5+ compatible as well and allows for switching between the Gutenberg and the Page editor via a simple button from our support forum, we have posted a link there.
Should you have more questions let us know!
Hi there, can you send me the latest update for wpbakery page builder and the latest version of template, to be wp 5.0 compatible?
Sure, you can find the download link in our support forum!
Hi, where? I cant find. Thanks
Yes i can find that but where is the link do download the theme zip?
No theme zip there, just update your plugin and you are good to go.
Yes, you can update your VC Page Builder (a link is available in our Forum) and you are good to go!
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