717 comments found.
Hello, I’m gonna update my theme from WordPress 4.6 to 5.8. Does Fortuna work with WP 5.8 ? In your change logs I can see that you haven’t been updating it since 27 Apr. 2020. Thanks
Yes it does! You are using a real old version of WP so you might need to update Fortuna and your PLugins as well! 
Update went well Gonna send you my email to reset my forum account. Thanks
Sweet, sent you a mail!
I wanted to access https://blueowlcreative.com/support_wp/forums/topic/plugins/ to have the latest plugins but when try to use the “lost password option” I get this : The e-mail could not be sent. Possible reason: your host may have disabled the mail() function.
Where can I find the latest versions of plugins ?
Many thanks
Best
Hey, that’s the correct place! Send me your email or username for our forum so I can reset your password. Use our profile page contact form pls!
Hello, I have a problem with infinite loading animation, is this a known issue? Disabling “Preloader Animation – Spinner Icon” doesn’t work.
Hi there,
Did you disable it globally under Theme Options or for a specific page under Pate Settings?
Hi there, Is there an option for the blog post meta data (data/author etc) to be removed or disabled? Thanks!
Sure, you want that for the blog page or post item page? Are you a client of us btw?
Preferably the post item page (individual posts). We are taking over a website which a previous agency built (using this theme). we’re just trying to understand how the theme works and the possibilities with settings etc.
You can simply hide it with CSS in that specific blog item:
.post_meta { display: none }
That’s great thank you. Is there also a way in which I can hide the featured image on the post item page (individual posts) but it still displays on the post grid modules? I can’t work out how to do it. Thanks for all your help!
Sure, you can do the same, in the individual Post’s CSS:
.post_content .pic { display: none }
When you say in the individual post’s css, where/which page am I putting this on? I tried placing it in the Additional CSS in the Customise part, but it removed the image from the post grid which I’m wanting to keep ideally. I just want to remove the large image at the top from the individual post. Thanks in advance for your help!
Oh, try this instead then:
.post_content .section .pic:first-child { display: none; }
Hi there, the contact form (CF7) is displaying a stuck spinner when submitting the message through the website. Website URL; https://mlce.com.au
We have re-purchased the theme and updated the website to the latest theme and child theme. Problem persists.
Please advise fix urgently, thank you
Support code: 4ec522d-dfda-4d73-8442-320004c27b63
Hi there, I actually managed to submit a test message to the form, maybe you fixed the issue already?
Is fortuna PHP 8.0 compatible? I got a lot of errors when I tried.
Seems like problems in boc_framewok and the parallex plugin.
Not good if support can’t answer a basic pre-sales question. The answer is important to many people.
Sorry for the late reply, we had some server setup issues that had to be resolved first in order to address the issues you mentioned, we are already working on those and will get back with you on the fix! Thanks for understanding!
Good to hear from you. I understand. Thanks – it is a problem for me with an existing web site. I can see where it is breaking. Some I can fix but some I have failed to work out a solution. I wrote to you directly by email. I would appreciate those fixes in boc_framework and parallax as my hosting provider prefers that we all upgrade to php 8.0.
Well I want to say that BlueOwl have just offered exceptional help on getting my installation running properly under PHP 8.0. I recommend them for their support.
No Update?
We do have an update candidate, please request a link to it in the support forum!
Hi! please is compatible with 5.9? there is an update?
Hey,
It is compatible, yes, we also have an update ready, you can get in our support forum once you request for it.
I’m sorry but I can’t find any package to download in the forum, shouldn’t the updated version be downloaded from the “theme download”?
I tried anyway to register but it doesn’t give me the chance with the purchase code …
Best regards R.
why not? Are you using the same email from your account here?
i don’t remember, but the function “lost your paw” doesn’t wrong!
I have another aesthetic problem, you made me insert a Css code to fix the icons of the “Custom Slider” (the third slid to the end)
.col { display: block; float: left; margin: 0 0 30px !important; -webkit-box-sizing: border-box; -moz-box-sizing: border-box; box-sizing: border-box; }
but this code also affects the aesthetics of the portfolio and the margins between the frames. How can I prevent it from creating pagination problems?
I will need a URL with further explanation please.
How do I replace social icons in footer and add a logo instead?
You can override your footer.php template in your child theme and place whatever you want in it.
Hi received fatal error on revolution slider plugin with install? Any reason?
Hey,
No idea, you can grab the latest version of the plugin from our support forum here: http://support.blueowlcreative.com/
Hi there,
Is there a way to create a separate menu for mobile? We have some links in the sub-header. I’ve used some CSS to show the sub header on mobile, but it isn’t displaying the links? Maybe the links would be best suited in the navigation shown on mobile. This would be creating a separate menu to the one shown on desktop. Is this possible?
Thanks, Clockwise
Hey,
You can override your header.php template in your child theme and assign different menus to the desktop and mobile menus, they now use the same…
Is there any guidance on how to do this? From what I can see within WordPress, they don’t have a child theme installed. Apologies, we’re taking over this website from another agency, so we’re trying to work out the settings etc. Thanks, Gemma
Hey,
This is general WP stuff, overriding the header template – you can do so in your Child theme, creating one is also pretty straightforward, you can check some tuts online.
Como hago para descargar una actualizacion reciente del tema? Veo que la ultima actualizacion es de: 28 abril 2020, han pasado ya 2 años, creo que deberian tener una actualización reciente.
Hi there.
Please open a thread in the Support forum, we have beta update ready, we can let you test it.
I’m trying to insert a video in the Background Style (hosted or you tube) but it doesn’t play due to the sound hole (I don’t want to have to insert it mute). Even if I activate the Display Controls in hosted video (I suppose it should handle the audio too) no control bar is displayed and this with the new limitations of the browsers makes it impossible to view a video. Can you tell me how use it?
How are you inserting your video now?
in background style, hosted or you tube…
So in Row settings, which tab?
Hello, I’m interested in your theme but I see that it is not updated since 2020. What are your plans?
Plans are to still fully support our theme just like we do at the moment! We also have a beta ready with some updates that will be live some time soon, plugins are updated via our support forum and the current theme version is fully functional too!
Thank you very much! Is there a way to view the beta? Do you have a demo link ready?
Demo is same as the existing one, them files have been updated like some of the common libraries, php 8 is now supported with it etc.
is there any updated version ? I’m planning to purchase the theme
Plans are to still fully support our theme just like we do at the moment! We also have a beta ready with some updates that will be live some time soon, plugins are updated via our support forum and the current theme version is fully functional too!
Hi, there is no way to make an account or recover the password on your support forum, because i get every time this error: “The e-mail could not be sent. Possible reason: your host may have disabled the mail() function.”
Hi there,
Are you a client of ours? What’s the email used? I will set it up for you.
I’ve sent you yesterday all the info through your Envato profile page contact form: https://themeforest.net/user/blueowlcreative
Thanks, I replied to you! The forum email issue should also now be fixed, sorry for your inconvenience!
When will the theme and plugins update be available?
