590 comments found.
Hi My customer is using your template. From the instagram slider, how to set the image height overflow to hidden. The current setting for the image size is 320×320
https://screenshots.firefox.com/jTp4RkRxxtK4qlZJ/development.konxsolution.comThanks & Regards, Jackson
Hi Jackson,
Could you create a topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with your site url, our team will check and help you solve your issue.
Best regards
Hi, it is us again. We got a question regarding our Meta slider on the front page. Since a few days, the meta slider is not stretched over the whole width of the display. However, we did not set anything wrong. Can you maybe check what´s wrong, because we always had a full width meta slider.
Thanks a lot Best regards, Miri & Julia
Hi Miri & Julia,
You can fix this by add custom css
@media only screen and (max-width: 480px) { .metaslider .slides img { height: auto; width: auto !important; max-width: 100%; }}
Best regards
Hey, thanks a lot for your answer. However, it did not work when we put this code in our custom css..
Hi
May I know your site URL to check?
I have just checked, everything looks good. Could you please take a screenshot to describe this issue?
Hey, so here is the screenshot https://monosnap.com/file/fUpCaRdvBF8czsHNeqC5cZvzNeG6Oh As you can see, the metaslider is not stretched over the whole display, In the past it was stretched over the whole though, and we are not sure why it changed.
Hi
I tried to log in to your site with the account which you sent before, But it seems does not work. Could you please give me a temporary admin account again?
Please remove this message for the security reasons, and please unblock our IP address, it’s 117.1.93.104
Thank you
Hey, I am not quite sure if you are the right person to ask. but we are facing some technical problems lately with our “car” page of the English translation. When customers want to see the cart it is often the case that the page couldn´t be found.. Then what we do, we just update the cart page again, and then it works fine. But like 1 hour later, we are again facing the problem. We are not quite sure why this is happening so often, maybe you can help? Thanks so much
Okay perfect, thank you so much for your help
Hi, How do I remove breadcrumbs from individual product pages whilst still displaying the title/title image?
Hi,
You can remove this by add custom css in JanStudio > Theme Option > General Layout > Custom CSS
.jas-wc-single .page-head { margin-bottom: 0; display: none; }
Best regards
I would like to solve a small problem. Below banner of the mobile version there is a small white space before the next block. How could you eliminate this space?
http://ladrangaucho.com/wp-content/uploads/2017/10/Captura-de-pantalla-2017-10-22-a-las-18.34.47.pngBest regards
Could you create topic at our support forum with your site url and admin account. We need more closer check before give you solution.
Thanks
Perfect. Email sent. Thank again.
Perfect. Email sent. Thank again.
Perfect. Email sent. Thank again.
Hi,
You can add custom css in JanStudio > Theme Option > General Layout > Custom CSS to fix
.wpb_revslider_element.wpb_content_element { margin-bottom: 0;}
Best regards
Fantastic! You´re incredible!
Thanks millions
Is your theme compatible with any marketplace plugin (Dokan like) ? Thanks
Hi,
My theme compatible with WC vendor plugin.
Best regards
Hello, we got a question regarding the mobile version of our home front page. (www.wanderandstrive.com) It is about the last column, headline “Favorites / Lieblingsstücke”. We wanted to know if it is possible to set the whole column in one row on the mobile version, because right now one picture is one below the other and that does not look quite good.
Hi,
I checked your site and saw it now one column on mobie. Did you fix this?
Hey, thanks for your reply. No that’s exactly the issue. We wanted the pictures to be next to each other like it’s on the desktop version and not below each other
Hi, i check and saw you use column and insert the images to each column. You should change to slider.
Best regards
Thank you for your answer. However, we are not quite sure if a slider is the solution, because then the pictures would rotate and we want them to not rotate.
Hi,
You can follow this screen shot https://screenshots.firefox.com/ZaNw7YVXuyVw50Hk/null.
Best regards!
Hello, thank you for your help. It perfectly worked,except for one picture. We have a screenshot for you so you can see the problem… https://monosnap.com/file/BDFZLPqc2Ywwk9MFhv2Woye8mAVgYi
Hi,
Please add custom css code in JanStudio > Theme Option > General Layout > Custom CSS @media only screen and (max-width: 414px) { .vc_col-sm-2.vc_col-xs-4 { max-height: 200px; }}
@media only screen and (max-width: 375px) { .vc_col-sm-2.vc_col-xs-4 { max-height: 180px; }}
@media only screen and (max-width: 320px) { .vc_col-sm-2.vc_col-xs-4 { max-height: 150px; }}
Best regards
Hey, thank you for your answer.. We tried it, but unfortunately it did not work… 
Hi,
I checked your site but don’t see the new code apply. Could you try clear cache and check again
@media only screen and (max-width: 414px) { .vc_col-sm-2.vc_col-xs-4 { max-height: 200px; }}
@media only screen and (max-width: 375px) { .vc_col-sm-2.vc_col-xs-4 { max-height: 180px; }}
@media only screen and (max-width: 320px) { .vc_col-sm-2.vc_col-xs-4 { max-height: 150px; }}
Hey, we cleared the cache etc. but still there is this one picture which is out of the row…
Sorry for this inconvenience…
Could you create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with your site url and admin account. We will check and help you fix.
Best regards
Okay thanks :) We just sent you the login data ;)
I help you fixed this issue.
Please check.
Hey, we checked it on different phones, but it is unfortunately still not fixed there.. Maybe it will take some time?
Do you use a CDN cache, please clear cache. I logged in it now use cache your site work well, if i view your site as guest the code i added not apply.
We cleared our cache a couple times, we are using WP Super Cache, however i just checked and the CDN support is not activated.
Please login your CDN site and try clear cache. You can log in your site on mobile and check how it work. It only work with logged in user.
Best regards
Maybe we do it the wrong way, but as far as we know we don’t have the cdn cache enabled. Here’S a screenshot to our cdn settings. https://monosnap.com/file/B0qo8ZUy4c2ZPxyycQyJx4rJ5ZmmpW
Anyway we cleared the normal cache a couple of times already, but it seems that it still doesn’t work
Best regards
Hi,
1. You can check the layout when logged in the css code was applied https://screenshots.firefox.com/9JXHEOl2ej6rH2KQ/null
2. View your site as guest the css code not apply https://screenshots.firefox.com/lsS6Q8V3Unl5576L/null
Best regards
Good morning, thanks for your effort.
Good afternoon, I cannot translate your theme with the wpml plugin even if you wrote it s compatible. I also posted a ticket on your support page and a certain guy “Harry” replied with very general and useless information and he provided no help. I need to fix this issue asap and I am also willing to pay / hire someone from your team to fix this problem. All i need is: making the wpml compatible with your theme , translating it in Italian and setting up the paypal account for the checkout. Please answer me as soon as you can thank you FB
Hi Fernandobat,
We checked your site, the content of your site now empty, you need have content before translate. Our theme already compatible with WPML https://wpml.org/theme/gecko/. We can help you fix bug and setup Paypal for checkout page but can’t help you translate to Italian because you we don’t know this language.
Best regards
Hi I have a problem with the selector of quantity of products, it allows me to select more of the existing quantity of that product without anything that limits me, when adding to the cart does not add the product to me since I selected more products than there are in existence but also does not show any error or warning message about adding more of the account.
Hi Carceron,
Our support team replied you on our support forum, Please follow this.
Best regards
Hi there Do you use the “woocommerce.php.” File for theme integration?
Yes, we use woocommerce.php. Don’t worry WC Vendor still work with our theme and you still can override WC Vendor as normal.
Best regards
Hi there Can the overlay with icons on each image in the shop, can they be disabiled or customised in anyway. To just a heart like claue theme?
Yes, it can customize. We will help you do it after you purchase.
Thanks
Pre -purchase question I love this theme and need to know if it’s compatible with WC vendors pro ? Thanks
Hi,
Thank you for interested in our theme.
Yes our theme compatible with plugin WC Vendor Pro.
Best regards
I’m liking of using it for a multi vendor marketplace. Would I need to fix any styling or code? I’m not a developer so have no experience at this.
Yes, we will fix if have issue so you dont worry about this.
Hi,
Thanks for your awesome theme. I have an issue from today when I removed all the demo products to create my first product. I can’t add to cart when I am on the product details but on the listing products its working fine on the hover. And I cant set up my product with attributes when I add some its not showing on the product details, I selected the checkbox to show on product page.
Thanks for help.
Hi,
Could you please create a topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url and temporary admin account. We will take a look and help you solve your issue.
Thank
Hello its possible to create a custom popup information box like the one in the example here http://janstudio.net/gecko/fashion/product/ribbed-bodycon-dress/ (delivery and return link)
Hi,
I’m sorry it can’t make custom popup like this, it define option.
Regards
Hi. I’m interested in your theme and want to check a few things:
1. It is for one website but is there anything stopping me using it on more than one site -In addition to a live site I have a at least a couple of test environments (one for experimenting, one a copy of live, etc) where I test everything during development and also when doing updates so really need it to work on there. Can I run it on the test systems without activating?
2. Do you have different product page layouts and if so can you apply different ones to different products. Specifically for Grouped Products I want all the product information (simple products) underneath the main image instead of it being at the side but on other products I want the more conventional layout ( summary,and add to cart, etc) at the side. Failing this I assume I should be able to achieve this by modifying css to increase width of the image and summary for grouped only.
3.For a grouped product is the product table of simple products in a nice stylish table? The default Woocommerce table is very ugly. I couldn’t find any examples of product page for a Grouped product in your demos.
Regards Janak
Hi Janak,
Thank you for interested in our theme.
1. Yes, you can run our theme on your staging site without active
2. Yes, our theme have product layout option for each product, you can set individual layout for individual product
3. You can see product product at http://temp.janstudio.net/gecko/product/cuffed-chino-shorts/
We wait for your purchase 
Have a nice weekend!
Hi, the link you sent links to a normal product, I saw similar on your demo – it is a grouped product I want to see – I want to see how the table of simple products (that belong to this grouped product) looks. Regards Janak
Hi,
You can see 2 products in table in in grouped with main product https://screenshots.firefox.com/RkhCzl7djG7Od10Q/temp.janstudio.net.
I still confuse what you want.
Regards
Hi, sorry my mistake, yes I didn’t notice as there are only 2 simple products. So what I will need to do (for Grouped products only) is move the content ton the right of the images (product table, add to cart, etc) so it appears below the images and above the full description. Then widen the image a little and widen the product table (as I will modify it to have more fields in it). Is this possible?
Sorry i still don’t clear your requires. Could you make a mock up to more clear.
Thanks
Hi, see this for normal product http://www.traksafe.co.uk/NormalProduct.jpg and this for Grouped product http://www.traksafe.co.uk/GroupedProduct.jpg.
Yes, we can help you do it after you purchase for our theme.
Best regards
Hello there
Fashion Home Page 5 I wanted to import but some places came and some places did not come. The pictures are all empty
Hi,
Thank you for choosing our theme.
Could you create new topic at our support forum at http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url, admin account. Our technical team will take a look and help you solve your issue.
Thanks
i have a website www.cryptobee.nl but i want to change the top header (page Winkel) image and text but cant find where to do it? i have got some more problems with changing details in woocomerce text etc…
Hi Dadero,
Thank you for choosing our theme. You can change background image for page Winkel by edit this page and upload featured image for this page on the bottom right column.
Best regards
on my webshop www.cryptobee.nl there are somethings that i dont know how to change… http://www.cryptobee.nl/afrekenen/ there are some lines that are in englisch and i want to change in dutch… how do i do that?
Hi,
You can translate to English by use Loco Translate plugin, you can follow this video https://www.youtube.com/watch?v=8rQkm1aGeas
Best regards
thanks for quick reaction, but i mean for text in the template on my website.. not in wordpress admin
such as the woocommerce billing fields
Hi
The video which I sent to you is the guideline to translate frontend, it’s not translate in the backend.
Cheers,
Foster
Hello,
On the product detail page, is it possible to add space between the main menu headings on top and the product info?
Hi.
You can add custom css in JanStudio > Theme Option > General Layout > Custom CSS
.jas-wc-single { margin-top: 60px;}
You can change 60px with your number.
Best regards
Hi.
You can add custom css in JanStudio > Theme Option > General Layout > Custom CSS
.jas-wc-single { margin-top: 60px;}
You can change 60px with your number.
Best regards
Hi
Promotion banner is not working from Visual composer. Its in the page builder( visual composer) but not showing in the web page. Please help me.
Thanks in advance
Hi,
Thank you for choosing our theme.
Could you create new topic at our support forum at http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url, admin account. Our technical team will take a look and help you solve your issue.
Thanks
Hi there, I’m just wondering if the dark version of menu background could be changed to light version (in handmade store design) as it’s very hard to read categories names on dark background in responsive mode (on my phone). Thank you.
Hi,
Could you create new topic at our support forum at http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url, admin account. Our technical team will take a look and help you solve your issue.
Thanks
Hi there, it was a pre-purchase question. I’d like to buy this theme, but dark menu background with dark menu categories is annoying in mobile version (handmade style homepage). Can it be changed to light version same as desktop version has? Should I still go to support forum? Thank you.
Hi,
Thank you for interested in our theme.
Yes you can change background to light same as desktop with handmade style honepage
After you purchase if you facing with our theme please let us know we always ready to help you.
Best regards!
I’ve just update our demo with light background for handmade demo. now you can check how it work on mobile.
Best regards
Thanks so much, much appreciated!
Hey guys. I bought your theme, but haven’t had a lot of time to play around. Today, however…I found that WooCommerce’s Additional Variation Images doesn’t work. Any reason why and have you picked it up before?
Hi,
Could you create new topic at our support forum at http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url, admin account. Our technical team will take a look and help you solve your issue.
Thanks