98 comments found.
Hi,
I’m interested to know if you are still updating the theme. When I update to the newest version of WordPress, the theme fails.
Hi! We still support and update the theme. Have you updated the plugins to the latest version? or please create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, linethemes
Pre Sales Question. Is there any additional single project page that is linked with of the https://live.21lab.co/hank/works-style-3/ ? thanks
Hi! Yes, You can enable the link button to the single project page: https://prnt.sc/IseMIf_eyUNl
Regards, Linethemes
Thanks for your instant reply. Could you tell if WooCommerce can be disabled? i mean disable the “shop” link.
Hi! Yes, you can
Regards, linethemes
Is there a way to edit the individual project pages? I’m using Work-Style-1 but when I click an individual project, the related posts displays like Work-Style-2. I would like gallery and related posts to match.
The individual project pages aren’t displaying correctly on mobile. The gallery photos are all smushed up together and the body text isn’t there at all. When I click on the photos, I cannot navigate to the next photo.
The PC version is putting the images in front of the body text unless I refresh and it fixes it.
https://toolkitservices.com/works-style-1 https://toolkitservices.com/projects/elevating-brand-presence-with-graphics/Hi! please create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, Linethemes
Shortcodes by LineThemes plugin conflicts with the project page. The project page is not scrolling down its stuck on the header. if i disable Shortcodes by LineThemes plugin page is working fine but i cant deactivate the plugin due to other functionality features.
can you please advise?
Hi! Please create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, Linethemes
i have tried so many ways how to find out how to edit the little text tabs in the Bottom LH corner of the Slider Revolution 1 2 3, but cannot seem to find this at all. Can someone please help me?
Hi! You can edit title here: https://prnt.sc/VZFWILf5VeA3
If you have any other questions please create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, Linethemes
how can i change the width of those comments on the slider so more text can be displayed? As half the text is cut off? and colour of the font etc
Hi! please create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, Linethemes
Hello. There is no way to set the h1 heading normally on the «News» and «Shop» pages. On product pages, h1 heading is automatically assigned to page title in the “Shop” header. For example, if a separate product, for example, “Album” has an h1 heading, then two h1 headings “Shop” and “Album” appear on the page, which is bad for SEO. Plus, «Page Option» for custom title does not work in «News» entries, when entering a custom title, the «News» heading with the assigned h1 heading is still shown in Title Bar. For example, Subtitle is shown normally. The article title is assigned h2. This is also bad for SEO when the article h1 is not equal to the title. You can disable it in the site settings Header Settings > Title Bar Displays – Page Title, but this will only solve the issue with canceling the duplication of h1 headings on product pages in “Shop”. For the «News» page, the problem remains – there is no way to specify the h1 entry title.
In all other respects, this template is great! How can I solve these issues? Thanks in advance.
Hi! Thanks for your feedback! You can edit quickly by:
Open file functions-template.php by path: yourtheme/inc/functions-template.php delete from line 277 to line 305: https://prnt.sc/OYEjg3wiM3nd
//* Change Woo Product H1 Tag to H2
remove_action( 'woocommerce_single_product_summary', 'woocommerce_template_single_title', 5 );
add_action( 'woocommerce_single_product_summary', 'hank_template_single_title', 5 );
function hank_template_single_title() {
the_title( '<h2 class="product_title entry-title">', '</h2>' );
}
https://prnt.sc/phSaQIagkecE
Let me know the results after you make the changes.
Regards, Linethemes
Thank you! All that remains is to make sure that the h1 and h2 headings are not repeated and do not match in individual products https://prnt.sc/frILKrwkzcg5 and in news posts https://prnt.sc/3e1lqYwiDhES. Which is also not very good for SEO. It is not possible to simply remove h2 from a product, but you can remove it in a post, but then the robots will see an empty, unfilled title https://prnt.sc/82pI61jMOjYb, which is bad for SEO.
It’s been 17hrs I raised a ticket. no response. This is the ticket number #3720799
#site .imagebox.style1 .box-title {
font-size: 24px;
}
#site .imagebox.style1 .box-title:after {
background-color: #fff;
}
Regards, Linethemes
LineThemes Icon Box: Nucleo Icons not displaying the Icons
Hi! please provide the website and admin information on the support ticket so i can check for you.
Regards, linethemes
you can enable button go to project detail page in settings. Where is this located to enable detailed prject page?
Hi! Please Edit element -> Select option “Read more” like image: https://prnt.sc/gIwDq3shyBh0
- Use the Backend editor to display the Nucleo icon.
Regards, Linethemes
Map not showing, https://app.screenclip.com/xh3T
Hi! Please go to Image Hotspot -> Edit Map -> Re-upload Images, pins and Re-add point : https://prnt.sc/st8XtVJV4i3r
Regards, Linethemes
Hi, when can we expect theme to be updated as our servers are running php 8.2 and errors are showing due to theme bit outdated etc…
Hi! We will update in the near future, please create a ticket at: https://linethemes.ticksy.com/ so we can fix it for you soon
Regards, linethemes
Hello, are you planning to update the template soon?
Hi! Yes, We will release an update soon
Regards, linethemes
Hi, it is requesting that I update plugins WPBakery Page Builder & Advanced Custom Fields PRO. Without updating, it is causing a bug within the theme and Jetpack. These are the error’s I am getting and I am unable to access any of my pages:
Deprecated: Optional parameter $attach_id declared before required parameter $height is implicitly treated as a required parameter in /srv/htdocs/wp-content/themes/hank/inc/functions-helpers.php on line 371
Deprecated: Optional parameter $img_url declared before required parameter $height is implicitly treated as a required parameter in /srv/htdocs/wp-content/themes/hank/inc/functions-helpers.php on line 0
Can you assist?
Hi! First, update your theme to the latest version. Then update the plugins in the following way: Deactivate and Delete Plugins (WPBakery & ACF Pro) -> Go to Appearance -> Install Plugins -> Reinstall Plugins
If you are still having problems please create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, Linethemes
Is it possible for u to share with me some PSD/Figma file when I purchase this theme?
Hi! unfortunately at this time we do not have a PSD/Figma file.
Regards, Linethemes
Hi there, presale question. The portfolio projects / works in this theme don’t have their own dedicated pages, right? Only the facade library to showcase multiple works at one, but not a deep-dive page with further details and images into one particular project?
Hi! you can enable button go to project detail page in settings. Below is an example of a customer’s detail page: https://www.ingeba.at/nprojekte/techkab-plakolm-gmbh-st-martin-im/
Regards, linethemes
Hi,
Just a quick one, how do i change the 2 ICONS in the header with the Call us now and email us. ??
Hi! You can use the class name of the icons: Eg: open element Linethemes: Iconbox Settings in the Page builder: https://prnt.sc/-MKG_ILgnGkx -> Inspect source code: https://prnt.sc/JLqtzkjKX70e
or simpler than you can use any image
Regards, Linethemes
That worked thank you .
lastly how do i change the page background colour as there no BG colour set in the CSS file or in the theme customizer in WordPress.
Hi! Can you send a screenshot of the area you want to change the background color?
Regards, linethemes
The top section behind the slider
Hi! Please go to Edit Page -> Edit row: https://prnt.sc/vGbeHPuH3QDl -> Switch to Design Options: https://prnt.sc/b8dbBl4dEsWY
Regards, linethemes
I installed the sample data and installed all the plugins and everything looks correct except for the footer. It has all the correct widgets but it didn’t format the same as the Hank demo website with the four columns and contact form. How can I fix the formatting?
Hi! Please go to WC4WP -> Form -> Click button Save Changes https://prnt.sc/RjanXoNApe0J
Regards, Linethemes
That fixed the contact form. I am also talking about the four columns that are the footer menu. On my site, they are just a long list vertically in the footer. It isn’t formatting into the four separate columns and all the text is white.
Hi! Please create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, linethemes
Hi,
WP 6.2 compatible?
Thanks
Hi! Yes, our theme is compatible with WP 6.2. (Don’t forget to backup before updating.)
Regards, Linethemes
are those demo images free to use for our project?
Hi! you can use those images, additionally You can also find similar images at: https://www.rawpixel.com/free-images
Regards, Linethemes
Hi, map is not working. I set up API key and location but the map is gray and developer console says: “InvalidValueError: setCenter: not a LatLng or LatLngLiteral with finite coordinates: not an Object” and “InvalidValueError: setPosition: not a LatLng or LatLngLiteral: not an Object”.
Hi! Please create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, linethemes
The theme has bugs… can you help at all??
Hi! Please create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, linethemes
My support has expiired I dont want to have to pay another copy just to have the bugs fixed I have already paid someone to fix bugs.. NOT happy at all!!
Hi! You can submit ticket at General Question Category (with out purchase code)
Regards, linethemes
Hello. How do you update the contact details on top right on site (call us now and talk to us)? Thanks.
Hi! Please go to Customize -> Header & Footer Builder -> General -> scroll down to Contact Info
Regards, linethemes
Thank you! I must be doing something wrong – how can I make the email a ‘mailto’ and the phone number clickable for when viewed on a mobile device?
Hi! On mobile devices it will look like this: https://prnt.sc/9b8_6Cpe40CD
Please see below example code:<a href="tel:123456789">123456789</a>and
<a href="mailto:example@gmail.com">example@gmail.com</a>
Regards, linethemes
Is the above replacing this?
span class=”lg” info@example.com.au /span
and this
span class=”lg”>988827772</span
Hi! you just need to replace ”#” to “tel:123456789” https://prnt.sc/vDRy-nkajNBO
Regards, linethemes
Thanks. Where on the ‘about’ page is the WP Custom Menu section found to change the wording to the 5 headings? In particular I want to delete the heading Join Us. I can see to amend the columns, but where is the text?
Hi! Please go to Appearance -> Menus -> Edit menu Company: https://prnt.sc/CCKAmlJIjsQm
Regards, linethemes
Thanks. Another one please – how can I get the LineThemes: Locations to work with my address?
Hi! With the MAP locations, please register & add your Google Map API key into site follow article https://linethemes.ticksy.com/article/7984/ after that add your address into LineThemes: Locations element in page editor.
Regards, linethemes
Hi. How can I get a small map to appear in footer under heading? I managed to get fourth heading via menu under appearance and they added the image via widgets, but it is not aligning and I can’t seem to figure it out. Your assistance would be much appreciated. Thanks.
Hi! Please create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, linethemes
How do we update the footer HANK logo o our own logo??
*of
Hi! Please create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, linethemes
Your ticket system is BROKEN!!!!!! I have tried to use it…
My questions are basic and you say my support has expired…. blah..
I just want to 1) update the footer LOGO and there is now some content BELOW The copyright are right at the bottom i wanat removed!!!!
Hi! Please go to Customize -> Header & Footer Builder -> Copyright Setting -> change image link: https://prnt.sc/oePnkRfJA63D
Regards, Linethemes
Thank you!!! The logo has been updated. but the content that sits BELOW the copyright i cannot find it and remove it. 
What appears to be 2 links and a search bar(form field) but i cant find it anywhere. then another text link.
its so annoying and i cant figure out How or WHY its there.
Hi! Can you provide screenshots of the areas you describe?
Regards, Linethemes
Thank you I have looked everywhere i can’t figure our how to change the dam building image that is on every page i create like here on your demo: https://live.21lab.co/hank/news/
Its in the page title area under the nav bar area but it is right aligned and on every page ;(
Hi! Please go to Customize -> Header & Footer Builder -> Title Bar -> Title Bar Background: https://prnt.sc/4wVSpt7C9r0m
Regards, Linethemes
Thank you!! Life saver
