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I purchased the theme but cannot locate the home page content widget – its not located in the theme options – customize? Please advise
Also, is there an image size suggestion for the post pages?
You can access the widgetized areas (including the home widgets) in two different ways:
Appearance > Widgets
Appearance > Customize > Widgets
The default featured image size for posts is 550×380.
If you have any other questions, feel free to send a support request at:
I need to enlarge the logo for desktop. It is larger when center for tablet and mobile. I found the CSS in styles for size connected to media queries only
Support requests will need to be sent directly at:
Hi – How do I get the CSS to make the heartfelt theme that I upload look almost exactly like the demo?
Hi Scott! I wrote you back on your previous email. Check your inbox.
There is an issue with uploading YouTube video layer in Rev Slider. Can you provide the update for us. Thanks
YouTube recently made a major update to their API, and Slider Revolution was subsequently updated for compatibility.
The fix for this was included in version number 4.6.93. If you’re current version is older than 4.6.93, click the links below for information about how you can update the plugin.
I can provide the latest version of the Rev Slider if that’s what you need. You can get this automatically by purchasing the plugin though. Get in touch with us directly and request the latest version if you haven’t purchased the plugin.
I purchased this theme. The days of the week on month view on mobile is not going to short form and the days of the week are overlapping and coming out of the container. There is a plugin conflict between the Huge it gallery and the Events Calendar. When the Huge it calendar is deactivated the month view of the calendar works (though SUN still is slightly out of the container). This seems to be a common problem – do you have a fix?
I’ve received your direct messages and will be responding to you there.
How can I get the slider to display in fullwidth? Sorry if this is a brainless question..
Hi Morestudio! I’m happy to help. Get in touch directly through our contact form and we can check your slider settings to see if perhaps there’s something that isn’t set quite right:
Is there a know issue with using the customizer built in to the theme? Appearance—> Customize Theme
We aren’t aware of an issue but would like to hear more about what you’re experiencing. Please send us a message through our support contact form:
Ok. When I activate another theme it will work great. Do you have any insight?
We only offer support through direct messages:
I have many video embeds from sources like YouTube and Vimeo and they are not playing on iOS devices. They seem to be only images and are not clickable?? Can you help with this?
Ok, I figured it out. So, there seems to be an issue with the search widget being in the sidebar. It was effecting the video embeds only on iOS maybe because of webkit. The vimeo slider revolution issue on iOS was having the dotted overlay option enabled.
Is it ok to update woocommerce. I noticed a warning message: 2.4.0 is a major update so it is important that you make backups, and ensure themes and extensions are 2.4 compatible. Developers should catch up with the development blog to see what has been happening in core.
The theme has been tested with WooCommerce 2.4+ and is working as expected.
Hi there…is this theme compatible with WooCommerce 2.50? Just didn’t want to update until I heard from you guys.
Hi leesindet! Yes, it should be working fine. You’re welcome to update. If you come across any issues with the theme, feel free to get in touch through my support contact form:
im not finding a link for regular support and my revolution slider is not showing up on my mobile
Hi, i need social media icons in the header. Is it possible to add these elements
Hi there! It’s certainly possible. You’ll need to edit the header.php file though. For this reason, we’ve included a child theme so that you can make customizations like this without worrying about them being overwritten by a theme update.
Hello, is it possible to embed custom maps or videos on the home page? If so what type of maps?
Thanks for checking the theme out. It’s certainly possible to do that. The main home page content is displayed from a standard page so anything you put there (like a Google map or Youtube video) will display normally.
I guess what I’m really trying to get to the bottom of is how customizable is the home page? Meaning is there a page builder system to make as I see fit? For example putting a map to take up the entire Slider area on the top of the home page?
I don’t use page builders for my themes but it’s compatible with page builder plugins. The home page can be customized in a number of ways. The top home hero section is widgetized so you can put any widgets there. If you want to put a map in that space, just place a widget with the map there. It could be a text widget with the map shortcode or a specific widget with the map. There are many possibilities.
And the main content section below the home hero is just a page’s content so you can build anything you want there.
Below is an outline of the home page sections. The screenshot at the bottom labels each section with a number which corresponds with the description about it:
Appreciate your help and for taking the time to answer my questions on the theme!
Happy to help!
Is the latest Revolution Slider version compatible with this theme? I would like to update it, but I just wanted to make sure first.
The theme isn’t making customizations of the plugin so it should work fine.
this is a pre-sale question…
I’m searching for a theme that is WCAG 2.0 compliance. I’m interested to HEARTFELT, it is compliance? Thanks, Marco
Thanks for checking out the theme! It has not been tested for WCAG 2.0 compliance.
Hi, I bought this theme, and so far I’m happy with it (Maybe the WPML support is missing a little but…), but I have one problem with the Home : Shop section, it does not display my products, any idea what’s going on and how I can fix it? (I created and published products, they appear on the shop page)
I’m happy to help out with that. You’ll want to send in your support requests through our support channel though (we’re not able to provide direct support through the public comments area here):
Looking forward to hearing from you!
Thanks, I sent my message to the support.
Hi, I am new in Wordpress. wondering if purchasing this licence allow us to use the theme for our website for long term? Do we need to renew the licence later?
There is no limit to the length that you can use the theme. There is a support limit of 6 months though with the option to extend that to 12 months at the time of purchase.
Hey, great theme indeed but I’ve arrived on some problems.
Visual Composer and Slider Revolution aren’t being installed even after following the process.
Please solve this ASAP and please add email@example.com in the mail recipients, I’m the developer.
Hello, Visual Composer and Slider Revolution are not installed with this theme. We use soliloquy slider which is one of the recommended plugins to install. I’m not sure what process you are referring to as it wouldn’t be our process to install those two plugins. If you need help with the theme, please use our support portal so we can track it for you. https://rescuethemes.com/support/
Is the theme compatible with PHP 7.0+?
Hello Lee, yes it is.
Hello, I’m finding it difficult to import demo contents. It always comes up with a 500 Internal Server Error, so my homepage doesn’t completely load.
Mobile menu icon missing on the site. .top-bar .toggle-topbar.menu-icon a:after content: ”\f0c9”; font-family: FontAwesome; this fixed it for me. Can you update the theme with a :before(bars) and :after(X close) mobile nav icons? It’s cleaner, and really should be the default.
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