13 comments found.
JThemes should I request a refund for this theme? I loved the simple design and easy documentation but because it doesn’t work as advertised currently this theme has costed us and is crap if you dont fix…I have never given a 1 star rating but my finger is on the mouse if I have to write another comment concerning the Video Background not working. I’m asking for the last time to correct your theme and give me an ETA than is reasonable. I’ve been a member since 2009!!!!! Envato?????
Yes please make it work! Thank you!
On iPad the video randomly paused BG??
FYI I have checked the actual demo theme on iphone and ipad and the BG videos don’t work. I wished we would have checked that before purchasing and adding our content. Also I uploaded the exact video on Youtube to see if that was the issue. We received the same results.
We spent allot of time and $$ creating background video content for this site theme and it doesn’t work. Please respond ASAP!!!!!!
Please send em your site ftp details on jakjim@gmail.com and we will fix or change the script if needed
Thanks jim
Hey Jthemes I’m sure you are pretty busy over there but I’m still waiting for you to respond or fix the theme as it pertains to my earlier issues with Video BG on all mobile devices. I emailed you all my FTP info at ” jakjim@gmail.com” two days ago with no response and the site is still the same. my site is www.Kikatama.com
Hi,
Your email was landed in spam folder so I could not check earlier. Anyway please check now and let me know if its working for you. I dont have the apple device so you please check and let me know for it
Thanks & Regards, jim
Thank you for getting back to us. I just checked and it’s still the same no video BG on 3 different iphones three different states in the US all running the most current ios. The Ipad doesn’t work either. attached is a screen capture of my phone this morning. As you can see the Video BG never loads and it stays black.
Can you direct us to what you changed because it still doesn’t work? Also we don’t see any modification on our server from you or anybody????
We were using a third party js script. We are checking and we may change the script to make it working with IOS device. We will update you as soon as we have it ready
Thanks
I hate to complain but we missed our launch date and we have no idea when or if you can fix the your theme. You said our email was spam but you personally emailed us prior to our email?? It has been three days. To top it off you said to check as if you did something…but our server logs show NO modification since 5-19. Jthemes…this is not an isolated issue…your themes Video BG doesn’t work on the demo on theme forest either. We spent allot of money on video production and content creation specifically for this theme….Please fix it ASAP!!!!!!
JThemes you emailed me this a few mins ago: “We were using a third party js script. We are checking and we may change the script to make it working with IOS device. We will update you as soon as we have it ready”
Thanks
This is my response: What 3rd party js script? How long should we wait for this to be fixed…a day, a month, a year?
Hi,
I’m sorry for the delay. Earlier we have updated okvideo.min.js and updated you and requested to test because we don’t have apple device. We usually check on Google chrome developer tools and it was looking good.
But as you said it was not working for you, We have now changed the script and tested on chrome tools and its showing video in background when we selected iphone/ipad so now I request you to check on real device and let us know if this is working for you now.
I again wants to say sorry because we dont have a real IOS device so we could not test it on real device.
Hope you not consider it as a mistake from ourend
PS. We have directly updated on your server, Our demo is not yet changed with new script
Thanks jim
Hey I was just checking online and I found that autoplay feature is disabled in IOS devices
https://stackoverflow.com/questions/12496144/can-you-autoplay-html5-videos-on-the-ipadPlease check and let me know how do you want us to make it. We can have a video with play button so users can play it in IOS devices.
Has anyone figured out how to get the ‘Full name’ field on the subscription setting to be sent to mailchimp? The form collects the value but it doesn’t seem to be getting sent properly to mailchimp, the user’s email works just fine though.
Hi, Please note in http://demo.ovatheme.com/helium/demo/home4/ we are using contact form 7 not mailchimp
I read in subscribe.php: us3 replace with your actual data center I’ve entered https://us13.admin.mailchimp.com/, but it does not work, what should I do?
P.S. API and Id are correct
Hi,
Replace the link with this.
http://us13.api.mailchimp.com/1.3/?method=listSubscribeThanks & Regards, jim
Ok, but now i have another problem!
The “Name” Checkbox is activated and the field is shown on the form. But when I will send up the form I get the error-message: NAME must be provided – Please enter a value.
What should I do?
Thanks
I solved, it was a wrong setting mailchimp.
Cool
I accidentally bought this theme as i thought it was a WP theme, can you link me to purchasing the WP version.
Thanks
Helium WordPress version is under review process of Themeforest and as soon as its approved, it will be available here. If you are in hurry, Please email me on jakjim@gmail.com and we will talk further about it
Hi! I’ve just downloaded the theme, realized that it’s not WordPress so I won’t use it.. Can I can the refund for it? Thanks!
Unfortunately we dont have direct rights to make refunds. You can write to envato support for it.
Btw we have also finish Helium wordpress and its currently under approval process. Here is demo link
http://demo.ovatheme.com/helium/Hope you like it. If you can wait for few days would be great else we can sell it outside TF
Thanks & Regards, jim
I also just realized that this is not wordpress format. Do you have a similar version for wordpress yet or is there a similar type of template layourt?
Yeah we are coming with its wordpress version and it should be approved in coming days. You can check its demo here
http://demo.ovatheme.com/helium/If you can wait for few days would be great or if you are in hurry, we can sell it outside
Can you please private message/email me as we need this as soon as possible. Thank you.
Please check your email
I’m uploading the .zip file on wordpress and this comes up: Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed
Hi,
Our template is in HTML not in wordpress. We are working on its wordpress version and that will be available in couple of weeks
Thanks & Regards, jim
Okay, will we need to repurchase this theme for wordpress use or will our original payment cover the wordpress version?
You will need to purchase wordpress seperatly
Another Great Work ! GLWS 
Thank you guys
Beautiful Work, Good Luck
Thank you Joomlastars
Great work, GLWS
Thank You
