Discussion on HelpDesk - WordPress Support Center Theme

What wp hooks/filter/actions can use ? is possible customize the user menu? thanks

Hi,

27 days ago you said that you will discuss with our team about it. on the update of the template. Still waiting for an answer?

Thank you

Hi – i’m web developer both (frontend + backend) – i have done lots of projects for themeforest. if you need a developer please mail me at tfdeveloper.mike@gmail.com

“i am sorry if this comment distrubs you”

Thinking of purchasing your theme. I would like to be sure that the theme is still being both supported and future updates are in the planning stages. I would like to be able to read the documentation prior to purchase. – Thanks in advance

Hello Janstudio,

I am finding difficulty setting up your theme as a support forum and your documentation missing some critical information.

1. In your demo when I click on my account, I get all the fields like password and envato purchase code in the modal, but when I am not getting the same fields like yours in website.

2. After entering the username and email, it is redirecting to WordPress login page and it is showing this error “Error: Incomplete form fields.”, However, without entering the username and email still its redirecting to the login page with error.

3. On clicking this link in wordpress login page “Get envato purchase code”, I am getting a image, So let me know how to change that image.

4. After adding Knowledge Base shortcode to the page still I don’t see anything on the page.

5. How to change any page title bar image as theme option and metaboxes doesn’t have any options.

These are the few queries I have now, could you please address them and let me know how to fix them.

Best Regards

Can a viewer upload anything in this theme? I mean can they have their own personalized page, and upload or download any documents? Thank you.

hello, inside theme demo, you display the Documentation page with version. Is it possible to get on the admin section a release notes for the documents. Do you create a demo account to check the admin section ? Thanks for your reply

Imported all demo content, knowledge base articles are not showing, even if they are in the dashboard the page is empty.

Hi

I have pre-sales question, Can i use this on a multi site? I am trying to build a system where i need Faq ability

Hey,

What plugin are you currently using for the theme to check envato purchase code because the original one doesn’t work anymore.

Cheers!

hi, I am interested in buying this theme but before buying I ant to confirm that this may provide for client and agent bases As I mean i want separate logins for my clients so that they can ask their doubts separate with unique ID

I am not able to show the forum search bar on top at http://support.wpwave.com/forums/forum/wordpress-plugins/hide-my-wp

I don’t want to display a large search box as you have in demo, but a small one.

Also the home page search is not search in forums.

hi sir, I want to know that can we create multiple accounts on his Helpdesk theme…..as my services for tutors and students so I want that if I am creating multi tutors account then does students are able to create their own accounts to contact from any tutors accounts seperatly to clear their doubts….it is more like themeforest support ticket portal….does it is possible to do that with this theme??

How can I check FORUM posting and answer system? I tried to register on demo site but it is asking for PURCHASE CODE

Hi, We have setup theme at our development server here http://helpdesk.ymanage.net/ But top menu s are not showing like your demo http://support.janstudio.net/forums/?envato_item_id=17045854

Hello, can i update theme with wordpress 5.3.2 ?

Hello,

I have a pre-purchase question: Does the theme uses the latest envato api for purchase verification?

Thanks