Discussion on HelpDesk - WordPress Support Center Theme

Discussion on HelpDesk - WordPress Support Center Theme

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83 comments found.

As of now use topic 1.2.0 and Envatify 1.0.1. Model a client has support time to 2022: https://prnt.sc/1xuk3jc however in the client list show: https://prnt.sc/1xuk6od. Likewise some client said can’t enlist with right buy code. I see a remark over this has comparable issue. Respects! https://www.kuprik.com/home

Hi Malik,

Thank you for report. It now the plugin Envatify not update when user renew support. We investigating the issue and find solution.

Thank and regards

Hi, just a few pre-sales questions:

1. Is this theme still supported? Don´t see any updates in 2 years. 2. Latest supported version for Wordpress? 3. Is the theme compatible with WooCommerce? 4. Which page builder does this theme use or is recommended? WP BAkery? Elementor? 5. Is the page builder included?

Thanks.

Hi,

Thank you for interested in our theme. 1. Our theme still support 2. Our them still support last WordPress version 3. I’m sorry our theme not support WooCommerce 4. Our theme compatible with WPBakery Page Builder (and WPBakery PageBuilder included in our theme)

Kind regards

Hi, Sometime when new user register it show purchase code is invalid and extended license not show correct time. Please check it and update!

Already use theme 1.2.0 and Envatify 1.0.1. Example an user has support time to 2022: https://prnt.sc/1xuk3jc but in the user list show: https://prnt.sc/1xuk6od. Also some user said can’t register with correct purchase code. I see a comment above this has similar issue. Regards!

Sorry but please check this issue asap. An other customer have same issue: https://prnt.sc/1y6hbxq

8 days and don’t reply to customer?

hi it shows that my purchase code is invalid

Hi,

Can you send your purchase code to our email janstudio.net@gmail.com?

Our team will check and help you solve problem.

Thanks

hi .. I already sent an email. waiting for your response.. kindly check your email..

Hi,

Sorry for late reply. Our team replied your email. Please check.

Kind regards

Hello,

I have a pre-purchase question: Does the theme uses the latest envato api for purchase verification?

Thanks

Hi,

Thank you for interested in our theme. Yes, our theme use latest Envato API for verify purchase.

Kind regards

Hello, can i update theme with wordpress 5.3.2 ?

Hi Karinemerouze,

Yes, you can update theme with WordPress 5.3.2.

Kind regards

Hi, We have setup theme at our development server here http://helpdesk.ymanage.net/ But top menu s are not showing like your demo http://support.janstudio.net/forums/?envato_item_id=17045854

Hi,

I see you created your account as alex. Please change your password and login your account on our support forum.

Kind regards

I am unable to change password thats the main problem.

I see you changed password did you receive email?

How can I check FORUM posting and answer system? I tried to register on demo site but it is asking for PURCHASE CODE

Hi,

Please send us email to janstudio.net@gmail.com we will send you credentials login to check.

Kind regards

I have sent email

I’ve sent account. Please check your email.

hi sir, I want to know that can we create multiple accounts on his Helpdesk theme…..as my services for tutors and students so I want that if I am creating multi tutors account then does students are able to create their own accounts to contact from any tutors accounts seperatly to clear their doubts….it is more like themeforest support ticket portal….does it is possible to do that with this theme??

also what are features a single user receive when they create account with us in this theme….does they provide their videos separately to each students or they can only chat with them ????

Hi,

Thank you for interested in our theme.

Yes, you can create group of user and user create their account and you assign theme to separate group. But user can’t create account for separate video.

For this case, you assign video for separate group of student.

Kind regards

Also the home page search is not search in forums.

Hi,

The version on your site is outdated, please update to new version.

Please edit the “search” element and check in search in forum http://prntscr.com/okcqok

Kind regards

Thanks its working now..

But it only searches in live ajax search. On the search page, it shows only from posts and pages. https://support.wpwave.com/?s=problem&search-in=forum

I am not able to show the forum search bar on top at http://support.wpwave.com/forums/forum/wordpress-plugins/hide-my-wp

I don’t want to display a large search box as you have in demo, but a small one.

Hi,

To enable search on Forum, please go to JanStudio > Theme Option > Forum > Enable Search > On.

To show small you have to customize your CSS

Kind regards

Thanks, will try.

Thanks, its working now.

hi, I am interested in buying this theme but before buying I ant to confirm that this may provide for client and agent bases As I mean i want separate logins for my clients so that they can ask their doubts separate with unique ID

Hi,

Thank you for interested in our theme.

Yes, you can create group of user (clients, agents) and create user account and assign separate group.

Kind regards

Hey,

What plugin are you currently using for the theme to check envato purchase code because the original one doesn’t work anymore.

Cheers!

Please activate plugin “Envatify” and go to Setings > Envatify put your username, Envato API Key.

Kind regards

Ok. did that too, but what is the new register url. Where is the sign up form located?

Cheers!

It have register link on popup when user click on “My Account” button. And the link redirect to form.

Kind regards

Hi

I have pre-sales question, Can i use this on a multi site? I am trying to build a system where i need Faq ability

Hi,

Thank you for intersted in our theme. You can use our theme for multi site if all site for one project. If for separate project, each site you have to buy single license.

Kind regards!

Imported all demo content, knowledge base articles are not showing, even if they are in the dashboard the page is empty.

Found the issue, categories are not imported

Hi,

Please download file at https://drive.google.com/open?id=1j_3fveMqnsiEA-8gQ_cayTIUKshYZ2g0 and import via Tools > Import

Kind regards

Hi, Is it possible to display search instead of page title on single article pages? http://janstudio.net/helpdesk/knowledge-base/how-to-build-homepage-layout/

Hi,

Please add code at https://pastebin.com/S1BW6AaD to helpdesk-child > functions.php

Kind regards

hello, inside theme demo, you display the Documentation page with version. Is it possible to get on the admin section a release notes for the documents. Do you create a demo account to check the admin section ? Thanks for your reply :)

Hi,

Thank you for interested in our theme.

You can view option for document http://prntscr.com/n3onrg. You have create the page with release note and link to changelog page for document.

Kind regards

Can a viewer upload anything in this theme? I mean can they have their own personalized page, and upload or download any documents? Thank you.

Hi,

Thank you for interested in our theme.

Yes, user can upload anything on their own page and download. Just use our theme with a plugin.

Kind regards

Hello Janstudio,

I am finding difficulty setting up your theme as a support forum and your documentation missing some critical information.

1. In your demo when I click on my account, I get all the fields like password and envato purchase code in the modal, but when I am not getting the same fields like yours in website.

2. After entering the username and email, it is redirecting to WordPress login page and it is showing this error “Error: Incomplete form fields.”, However, without entering the username and email still its redirecting to the login page with error.

3. On clicking this link in wordpress login page “Get envato purchase code”, I am getting a image, So let me know how to change that image.

4. After adding Knowledge Base shortcode to the page still I don’t see anything on the page.

5. How to change any page title bar image as theme option and metaboxes doesn’t have any options.

These are the few queries I have now, could you please address them and let me know how to fix them.

Best Regards

Hi,

Thank you for choosing our theme.

Sorry because inconvenience. Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/helpdesk/ with details of your issue, your site url and temporary admin account.

Our support team will check and help you solve problem.

Kind regards

Thinking of purchasing your theme. I would like to be sure that the theme is still being both supported and future updates are in the planning stages. I would like to be able to read the documentation prior to purchase. – Thanks in advance

Hi Richard,

Thank you for interested in our theme.

Our theme still being both with support and future update.

The document included in our theme package. You can download copy version at https://drive.google.com/open?id=1fRko6RBgyifh0GbhFPde-Zv2GPwS4BtX

Kind regards

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