130 comments found.
Your theme is not active now, please fill your purchase code to active your theme!
But where i can put the license? Or erase this warning?
Hello,
Thank you so much for contacting us.
Please submit a ticket via this link: https://support.wpthemego.com/ and give us all info about your site. Our team will check and help you fix it
Thanks!
Good day, I need help. it’s not the demo i import that i’m seeing on my website. and there also, a comment i received after importing that i would love to share.
please i need to be attended to, why is it so difficult to import demo when all my plugins are install and activated.
Dear sir,
Thank you very much for contacting us
Can you tell me what problem did you get while importing our demo data? Can you give me your site info and some screenshots about your problem via our help center? Our supporter will check and support you.
Besides, if you want, we also can provide you the quickstart package for the first installation to install. If you want it, please confirm via this system(https://support.wpthemego.com/). We will send you the link to download and detail guide to install
Best regards
i can’t post image in the comment cant you send me the email or site to log my complain. because this link above you posted https://support.wpthemego.com/ is not even working
Hello,
Thank you so much for contacting us.
Our website is still working normally. However you can get direct support from our team via this Telegram address: +84 974836281 (Oanh Do). She is will you solve issues.
Thanks!
Dear Theme Developer/Support Team,
I recently purchased the HiMarket from ThemeForest, expecting a seamless experience based on its design. However, after extensive use, I’ve encountered multiple backend issues that have made it extremely difficult to work with. Despite my efforts to resolve these problems, the theme’s setup has proven inefficient for my needs.
I have purchased multiple themes from ThemeForest before and have never faced such challenges. Unfortunately, this theme does not meet the expected quality standards, and I regret not checking the reviews beforehand. Given the difficulties I have faced, I would like to request a refund so I can purchase a more suitable theme for my project.
I appreciate your prompt response and hope we can resolve this matter amicably.
Best regards, KRIMS MEDITECH SOLUTIONS LTD
Hello,
We have checked your issue in ticket and responded to it. Please follow your ticket.
Thanks!
hi, i can’t import any demo it says error “Error: OK (200)”
Hello,
Thank you so much for contacting us.
For any technical issues, please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.
Thanks!
hello. I have version 1.3.5 of the theme installed, how do I update to the latest version?
Hello,
Thank you so much for contacting us.
Please submit a ticket via this link: https://support.wpthemego.com/ and give us all info about your site (SSH, account admin…). Our team will check and help you there.Thanks!
Hello,
Please check my ticket #12550 it is urgent. I’m facing some issue with my purchase code:
YOUR PURCHASE CODE ARE INVALID, PLEASE FILL CORRECT CODE TO ACTION THEME
Hello,
Please follow your ticket in our support system!
Thank you!
Necesito ayuda para la instalación…!
Dear Sir,
We’re so sorry for missing your comment!
Please get in touch with us on our Support System: https://support.wpthemego.com
Our team will help you soon.
Thanks!
I opened the page https://support.wpthemego.com/?p=open. All information has been put in, I press submit like the webpage, you will have a problem, it is not submitted, it has been loaded for a long time and does not change any page.
....................................................... Q :
Menu (three bars) (mobile) disappeared, I want the menu to be displayed. how to fix it? I have made a highlight for you.
Please see the picture attached.
Thank you.
Dear Sir,
Please contact us via email: contact@wpthemego.com
Provide us more details about your site and issues (includes some screenshots).
Our team will check and help you soon.
Thanks!
Excellent and fast problem solving
Thank you for your comment!
if you have any problems using our theme, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will help you soon.
Thanks!
1
I removed the section that the theme you have created. And add my own product category to it
That category of your old. It also works with my new category. How to solve the problem
Question 2 On my product page I want to display other products, recent products, do you have?
Dear Sir,
For your request, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will help you soon.
Thanks!
hello support, i have upload the theme, and now is a banner activate with p code: but i cant finde the field who i can activate the theme?
Your theme is not active now, please fill your purchase code to active your theme!
when i upload come first: Unfortunately, you are not authorized to access this page.
can u refund please? 50$ for a theme i cant work with.
Dear Sir,
Please submit a ticket on our Support System: https://support.wpthemego.com
Our team will check and help you soon.
Thanks!
Hi dear, I have some presale questions. Can you tell me please, does your team support – 1. Russian fonts (Oswald for example)? 2. Does your money carrency works ok? Would it work with russian ruble? Will it conver right? Thank you
Dear Sir,
You can use any font for your site.
You can configure your currency in the WooCommerce setting.
If you get any problems while using our theme, our team will check and help you soon.
Contact us on our Support System: https://support.wpthemego.com
Thanks!
Hi, I’m kind of new in woocommerce and I’m thinking of using this template for a new site. What I need to know is if its possible in this template, on the categories page the description of the category can be included in all. That is, add here https://demo.wpthemego.com/themes/sw_himarket/?post_type=product&sidebar_product=left&product_col_large=3&product_col_medium=2&product_col_sm=2 the description of the category as I have in this one: https://yankeecandle.com.uy/product-category/velas/vela-clasica-grande/ I wait for your response so i can buy the template and stard with the site.
Hi. Please help me. How to change child theme language. Where and under what name should I copy the translated MO file? My translation is Mongolian.
Hello,
Thank you very much for your message and sorry for the late reply. We miss your comment due to the notification system.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
Hi, I purchased this theme as it states that it is optimized for mobile. The products on my homepage are very big and not good on a mobile device , My menu for mobile also doesn’t exist.
www,gymgear.co.za
Kindly get back to me ASAP as i need to meet a deadline Thank you.
Hello,
Thank you very much for your message and sorry for the late reply. We miss your comment due to the notification system.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
Hello,
I bought your template and when I install it I have a js error (/? wc-ajax = get_refreshed_fragments: 1 Failed to load resource: the server responded with a status of 500 (Internal Server Error))
Please how can I solve this problem
Hello,
Thank you very much for contacting us. However, this problem is from your server. So, please contact with your hosting to solve this problem.
If you have any other problems about our theme, please create a new ticket on our help center. Our supporter will check and help you.
Best regards
dear Team i am intrested in you theme will you install the same for us
Hello,
Thank you very much for interested in our theme
After purchasing this theme, if you want our help, please create a ticket on our support center. Then provide us your site info. Our supporter will check and install Himarket theme for you.
Besides, we can also provide you the quickstart package for the first instalation. You can use this type package to install our theme very easy.
Best regards
hello i am trying to open a ticket and it want me to provide order number, when i put the product code it ask that it must be number. can you tell me how i can open the ticket? what will be my order code? please immediately reply me.
Hello,
Thank you very much for contacting us.
It seems you set WPthemego for the Department parameter while creating a new ticket. So, it requires the Order ID.
To create a new ticket on our support system, please choose Themeforest for the Department parameter. After that, please add purchase code in the Theme purchase code parameter.
To get your purchase code, you can follow this guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Best regards
Hi How do a change info on the footer? and change the payment gateways?
Hello,
Thank you very much for your comment.
For the footer and the payment gateways, you can go to Appearance > Widgets then update in the Footer parts you use for your site: https://prnt.sc/r2knrr
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
Please can you change a couple of lines in lib/scripts.php please so that we can override the default app CSS
Line 10 – swap get_template_directory_uri for get_stylesheet_directory_uri Line 12 – swap get_template_directory_uri for get_stylesheet_directory_uri
Hello,
Thank you very much for your message.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
