31 comments found.
Hello,
You suggest creating a support ticket, but the response time is very slow. It takes a day for me to get a response.
My website “Demo content” has no content; the pages are completely empty, even though when you go to the pages, everything is filled in. What’s the problem?
PS: Plugins were installed and activated
Hi ! Thank you for the great theme ! I have a little problem, I’ve updated the theme but since my homepage is blank and I cannot edit it :
https://www.trafor.fr/ Can you help please ?Hi, please submit a support ticket, our team is ready to assist you. Thank you.
TICKET #3108451 Please Chk
any update on TICKET #3108451
Hi, you will get reply soon. Thanks.
Hello, I’ve updated WordPress and since I cannot edit the “Theme Option” page, when I click on the menu bar on the left the page doesn’t change and stay on “General Settings”. I’ve tried to update the theme but in that case the problem stay and my pages are disappearing and stay white in WPBakery Visual Editor. Can you help me please ?
Thank you ! 
Hi, Please send us a support ticket. Our team will help you. Thanks.
Import demo settings takes for ever on wp 4x, wp 5x. Please write down what to do to submit the demo.
Please send us a support ticket. Our team will help you.
Hi, does this theme have a projects or services function? can I add my projects like posts, but with different functions?
Hi, Please give some more information.
This Theme is full of bugs and there is no support, Don’t bu it
Please send us a support ticket. Our team will check the issue.
The support link does not include this theme, I’ve tried that already, please give more details
In the support panel, there is a long list of products except this one
I guess I was wrong about support link, there is an Any option that can be picked, my mistake
BTW, I’ve submitted a thicket now
I’ve submitted a ticket about bugs regarding slideshow, how long does it normally take to get a reply?
If there is no support how should I get a refund?
Hi, Please give the support ticket.
I have given you ticket, is that a game yoy are playing?
You keep saying give us ticket, this is terrible
Hi, If you didn’t get the reply yet, please give the ticket ID. We will check the issue. We are sorry for the deley.
I have submitted a new ticket aiagn and here is the tikcet number 1947130. If you don’t really have a support team, please stop this game and let people get their refunds, because I’ve been doing this several times and i can see people are complaining the same thing
BTW I found the issue in vc_row file, should use `balanceTags` function instead of `wp_kses_post` and that fixed the slide show problem for me
Thanks for the update. We will check and will update the item.
import demo settings takes for ever on wp 5x
Please send us a support ticket. Our team will check the issue.
There is a problem in the mobile menu structure. When the sub-menu, the menu does not work properly. Will this fix the CSS error?
We will check the issue.
Hi
I am trying to edit the footer logo and the address that is there but cannot work out how to do it… Any clues appreciated
Please send us a support ticket, we will check all issues.
For those that might have an issue with the footer editing, it is done through widgets … easier to post real issues in this rather than having to wait for replies!
PLEASE DON’T PURCHASE THIS THEME, TONA IS FRAUD, THEY DON’T HAVE ANY SUPPORT TEAM AND THEY DO NOT REFUND YOUR MONEY IF PURCHASED THEME HAS MAJOR BUGS. THEY JUST COPY AND PASTE OTHER PUBLISHED THEME AND SALE HERE USING OWN NAME.
Having so many issues with this theme. Why do you have a subscribe form link to a deprecated RSS feed like feedburner?! Why are you not linking this to mailchimp?! How can I change this? Please advise.
Hi, Please send details via our support centre. We will check all issues.
Your theme won’t let me change the logo when I select the 2nd header. I had to go in a overwrite the default logo in the file manager. I also can’t change global colors which is a real pain.
Hi, Please send details via our support center. We will check the issue.
I just updated it manually, I was just letting you know. The crazy thing is this is why I buy visual composer themes. You can change everything without going into the CSS. Not sure why you built this like an HTML site instead of using the tools already in VC.
Im imported the xml file, but topbar menu does not appear.. Please help me…
Please send us a support ticket, we will check the issue.
Hi, Do you have this same theme in html5 as well? we would like to make a dual site. tks
Hello,
On your demo I see that the main menu is customized with a lines simulating a rule.
Would be possible to eliminate that lines?
Thanks.
Yes, is possible.
Hi there. Your support form does not include this theme as one of the dropdowns. Which should I choose?
I have uploaded this theme and activated it. After installing all required plugins I opened the website and got a blank white page. Can you please check – www.thesodaman.co.nz. I have deleted and re-downloaded / uploaded the theme to no avail.
Hi, Please check again.
Congratulation good work! GLWS
Nice Work. Good luck
Nice Work. Good luck
