32 comments found.
Hi, I interested to purchased this theme, I saw a lot bad reviews and unresolved bug. May I know this theme still working and update ?
Hello,
We don’t have any remaining bugs in our item. Most of the issues customers face are related to their server, not our product. However, we have a ticketing system at https://themetags.ticksy.com/. If you encounter any issues, please submit a ticket, and our technical support team will assist you in resolving the issue.
Thanks & Regards,
Hello I am interesting your themes for my website and want to ask if your themes fully supports woocommerce and rtl? I check several of your themes for wordpress websites and didn’t see any working RTL demo. Can you send me a RTL demo for this theme and another for hosting. Thanks waiting for your last reply for made a purchase
This is a hosting theme and it’s not compatible with WooCommerce. Yes, most of our themes don’t include an RTL demo but are compatible with RTL. However, a few of our themes do not support RTL.
Trying to submit a ticket to https://themetags.ticksy.com/submit/#100022460. That doesn’t even seem to work, Submitted a couple of times without success! What is wrong with your systems and methods. The submit button doesn’t seem to work! huge inconvenience, how do we even contact you?
Hi,
Thank you for reaching out. Our system shows that you currently have an open support ticket (#4026686). To ensure we can address your inquiry efficiently, our ticketing system allows only one active ticket per customer at a time.
Please rest assured that our team is already working on your existing request. If you need to add any additional information, you’re welcome to reply directly to your open ticket.
We appreciate your understanding and are here to help resolve your current issue as quickly as possible.
Thanks
when it will be updated? Ticket Comment from ThemeTags Support [Ticket #3838521]
need fix asap.
Please reply to your ticket, then we can help you resolve that issue.
i cant replay. https://prnt.sc/TBZi2k6XMhGK new ticket i cant create. https://prnt.sc/BlNVU5o1VDRQ
Now you can try, we have close your previous ticket
When will be next update where u promise fix bugs and errors?
Hi,
Please open a ticket here https://themetags.ticksy.com/ with your issue details or screenshots, We have closed your previous open ticket, so now you can open a new ticket.
Thanks
Just reopen ticket and read again …. (facepalm) no time explain again.
Thanks for opening a ticket. we will continue there.
Has this project replaced with hostim theme? hostim theme has been discontinued?
We are trying to update the Hostim theme very soon.
But when I go to this product’s page in the market, I see the following message: This item is no longer available
Please email us at support@themetags.com we will notify you.
i can’t Importing Content function doesn’t work i have TRIED 4 DIFFERENT TIMES but nothing happens i even waited an hour but nothing no Importing Content
Download failed. cURL error 28: Connection timed out after 10000 milliseconds
Hi,
Please open a ticket here https://themetags.ticksy.com/ with your issue details or short video then our technical support team will try to help you.
Thanks
Private Ticket #3934040
Thanks for opening a ticket. our support team will reply very soon. Thank you for your patience.
Private Ticket #3934040 PLEACE LOOK
your hostingard.themetags.com hosted server is blocking my cpanel shared ip. therefore im unable to download and install external plugins that resolves hostingard.themetags.com.
please ask your hosting provider to whitelist my cpanel shared ip.
Hi,
Please open a ticket here https://themetags.ticksy.com/ with the IP address that needs to be whitelisted. Then our technical team will try to help you.
Thanks
This is pre sale question please visit this link which is demo of you wordpress theme
https://hostingard.themetags.com/vps-hosting/here go to VPS Hosting plans section and scroll to any vps and you will see order button text “Order Now 2” if you scroll to VPS1 then button text will show “ORDER NOW 2” and if you choose VPS2 or VPS3 then button text will be “ORDER NOW 3” or “ORDER NOW 4”
so my question is 1st is that number mandatory in order button and if yes then why is number is not matching with vps, why its always selected vps +1
Thanks for letting us know we have already fixed in our demo
Hi. i want to buyb template but i don’t like dedicated pricing table. can you add more price table options?
Thanks for your interest. If you have a suggested pricing plan, you can share it with us at support@themetags.com, and we will consider implementing it in our upcoming updates.
check email. replayed from putty@cloudhive.pro
Hi,
We have checked your example site. You can create one pricing table using our existing pricing table or Elementor, while the other will require some custom CSS. We have noted your request and will consider adding a new demo with this pricing table in the future.
Thanks
i replayed you. got error when i install demo from one click. [ERROR] Failed to import “Euclid Circular A Regular” (Media)
Hi,
Please open a ticket here https://themetags.ticksy.com/ with your issue details or short video then our technical support team will try to help you.
Thanks
Good evening, I have a problem with your theme, when creating a menu demo in your website’s mega menu, there is no option to add this megamenu to the main website’s menu, we need something clearer to know how this mega menu works correctly. There is no point in sending the theme with some megamenu already made, we need to know how to create a mega menu and apply it as production across the entire website.
Thank you in advance for your support and I look forward to your urgent responses.
Hi,
Please open a ticket here https://themetags.ticksy.com/ with your issue details or short video then our technical support team will try to help you.
Thanks
Hi,
Your screenshot link not working. Please open a ticket here https://themetags.ticksy.com/ with your issue details or short video then our technical support team will try to help you.
Thanks
Where is the Primary Menu? Why is the Mega Menu not displaying on the left? Is it a plugin or how can I use the Mega Menu?
Hi,
Please open a ticket here https://themetags.ticksy.com/ with your issue details or short video then our technical support team will try to help you.
Thanks
Very poor product….. can’t even activate author’s ‘required’ plugin
”:Plugin could not be activated because it triggered a fatal error.”
Hi,
We have checked our end, we didn’t find this type of issues, you can check this video https://www.loom.com/share/39d76c09402e4a5284d719246c384607?sid=6fce3cfd-4469-48f1-920c-8e1826f5f20b
Thanks
Laughable support. Takes 36 hours to get an irrelevant response. No, it doesn’t “work correctly”
Hi,
Please open a ticket here https://themetags.ticksy.com/ with your issue details or short video then our technical support team will try to help you.
Thanks
Laughable. Your product is broken, has multiple 1* reviews, and you can’t be bothered to provide proper and timely support, or refund.
Yeah, the problem isn’t the clients
Please Reply I failed to use WHMCS templates, Ticket #3781647
We have already reply to ticket
Please Reply I failed to upload plugin in wordpress! Ticket #3781647
Hi,
Thanks for open a ticket our technical support team will reply your ticket, we will continue there.
Thanks
None of the Whmcs demos are working. Have it Corrected.
Hi,
All demos are working properly. Please check https://whmcs.themetags.com/user/security?systpl=hostingard
Thanks
reply to my Ticket #3712211
Hi,
We have already replied to your ticket.
Thanks
HOW TO UPDATE THE THEME ?
is this include WHMCS?
Yes, WHMCS Template and Orderforms included.
I want to use it like hosting website but I m not selling hosting. WHMCS is a paid software and they charge monthly? Is this includes free WHMCS software also
Yes, if you want to use WHMCS then you need to pay monthly or yearly. Now we don’t provided any WHMCS licence. We just provide WHMCS template and Orderforms.
Ok
does it include billing and automation platform that i can manage and directly connect to my whm?
Hi,
Yes, it has everything but you need to configure from WHMCS. WordPress is connected by Domain search. when you search for a domain and if the domain is available, a purchase button will appear and it will redirect to your WHMCS portal.
Thanks
