2260 comments found.
hi!! we can’t acces to liquid portar. it show error 500
Hello, @produccionsmc,
It is working fine now, Could you please try again after clearing the cache and let us know the result.
Best Regards,
LiquidThemes Team
Support System Documentation
ok thanks!!! we submitted a tiked with header error…
We’re having issues with the header and social icons. We’ve tried importing templates like the music template, but the header doesn’t work either. When we add the social icons somewhere in the header, the link stops working (it’s as if they don’t have Luink).
Hello, @produccionsmc,
I can confirm that your support ticket (#54107), has been responded by our support engineer, please check it.
Best Regards,
LiquidThemes Team
Support System Documentation
Hi, I have a Hub theme license that was previously activated on a website which no longer exists. I can’t access that site to deactivate the license, and the dashboard doesn’t show any option to remove it. I’ve already opened a support ticket — please check and respond as soon as possible. I need to use the license on my new website. Thanks!
Hello, @mkhan22,
I have reviewed our support system and can confirm that your ticket has already been addressed and replied to by our team. Please check the response in your support ticket, and if you need further assistance, feel free to reply there. Thank you for your understanding.
Best Regards,
LiquidThemes Team
Support System Documentation
Can we slide this demo from right to left instead of top to bottom?
Hello kreatif123,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
Best Regards,
LiquidThemes Team
Support System Documentation
The theme plugin – Hub Elementor Addons 5.0.8 has an issue: PHP Parse error: syntax error, unexpected token ”;”, expecting “)” in /public_html/wp-content/plugins/hub-elementor-addons/elementor/optimization/widget-assets/rules/widget-options.php on line 335. This was resolved by rolling back to 5.0.7 for me.
Hello, @J2O,
To help resolve this, please change your site’s PHP version to 8.3 and check if the issue persists.
If you’re still experiencing the problem, please submit a ticket via our support system. This provides our team with the necessary details to investigate further.
Submit a ticket here: https://liquidthemes.freshdesk.com/support/tickets/new
We are committed to ensuring a smooth experience and will work with you until this is resolved.
Best Regards,
LiquidThemes Team
Support System Documentation
Hello,
PHP was already on 8.3.
I can’t submit a ticket as my support period has ended. This is a real bug and you should investigate it.
Thanks
Hello J2O,
Thank you for your reply.
Our developers have confirmed that the issue has been fixed.
Please delete the Hub Elementor Addon plugin from your site, then download and reinstall the latest version of the plugin from the following link: https://fex.net/s/xp5valb
After reinstalling, please check the issue again.
I hope this helps!
Best Regards,
LiquidThemes Team
Support System Documentation
Thanks guys, that fixed the issue.
Hello J2O,
Great! Happy to hear it’s all working now.
Best Regards,
LiquidThemes Team
Support System Documentation
Hi. I purchased more than 5 licenses from you, but support has ended. I hope you can help me with this:
I don’t understand which settings or where I can change the “titlebar” text in the “Classic Hub” template:
It should display the pre-page title, but the built-in “Service Detail” text is displayed. And the text I don’t know where to change: “We are here to answer any question you may have.” – does this need to be translated? If so, the “Loco Translate” plugin can’t find this text. Can you tell me where I can translate and change it?
And where is the word “Home” in the breadcrumbs translated?
https://prnt.sc/9J1FmTqJktcHHello domashich,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team
Support System Documentation
How do I update the theme from 5.0.7 to the newest 5.0.8? Is there documentation/instruction you can point me to? I have child theme installed. THANKS!
Hello vlau,
Thank you for reaching out.
To update the theme, please follow the step-by-step instructions provided in our theme documentation here: https://docs.liquid-themes.com/article/380-hub-elementor-updating-theme
If you have any other questions, kindly submit a ticket through our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will allow our support team to assist you more efficiently.
We’re committed to helping you resolve the issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team
Support System Documentation
I am using your theme with Elementor Pro and GeoDirectory. I am building a GeoDirectory listing template in Elementor.
The standard Elementor “Featured Image” dynamic tag works in the editor preview, but it does not display the image on the live listing page. We have confirmed the image is set correctly and have cleared all caches.
When I try to troubleshoot by switching to a default WordPress theme, the entire website experiences a critical error, which proves the site is dependent on your theme’s functions.
Can you please let me know why the dynamic tags aren’t working and what the fix is? Thanks
Hello maccas83,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team
Support System Documentation
So when you are planning to update the theme. It hasn’t been updated since Feb.
Hello anandmongol,
Thank you for reaching out.
We have already released a new update on 18 Sep. Please check our theme changelog here: https://hub.liquid-themes.com/changelog/
You can download the latest version of the theme from your ThemeForest account and check again.
If you encounter any issue, please submit a ticket through our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will allow our support team to assist you more efficiently.
We are committed to helping you resolve the issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team
Support System Documentation
Hello, before I buy this, I’d like t know if I can import the demo photos and elements and use them on my new website?
Hello mmed,
Thank you for your interest in our theme.
Yes, you can import the full demo content (including photos, layouts, and theme elements) when setting up the theme. However, please note:
Layouts, sections, and elements can be used freely on your website.
You shouldn’t be using those images because they are only for the demo purposes.
Best Regards,
LiquidThemes Team
Support System Documentation
Can I use this theme on php 8.3?
Hello mmed,
Yes, our theme is compatible with PHP 8.3.
Best Regards,
LiquidThemes Team
Support System Documentation
Hi,
1. Is all features, widgets and animations in Archub theme included in Hub theme too
2. If a buy this theme, can I use a single license for my main website and staging website, because we always have a staging website to check updates and features before updating main websites in our client websites. Also all other premium theme owners provide this option.
3. Are all templates in Archub theme included in your templates library for this theme too. Because I like some inner pages in those demos as well. So we can easily mix and match to our needs.
4. Also I see Archub has a mobile menu builder, Is it available in this theme too or will it be available in near future.
Thank you,
Regards, Zumry
Hello, @tectude,
First of all, thanks for showing your interest in ArcHUB!
1. You can check and compare both themes demo sites here, all the availabilities are listed on the demo sites:
2 Yes, Liquid themes provide the functionality to use the single license on the Production and Development site at the same time.
3. Yes HUB theme also have the Collections list, please refer to the documentation here: https://docs.liquid-themes.com/article/549-hub-elementor-hub-collections
4. Yes it has, please refer to the documentation here: https://docs.liquid-themes.com/article/405-hub-elementor-mobile-menu
Best Regards,
LiquidThemes Team
Support System Documentation
One question, will there be more updates or not? Since they haven’t had any updates since February, I just need confirmation to know if I can upload my code or if the current bugs in the theme will be fixed, because there are several.
Hello AlferzaMKT,
Thank you for reaching out.
We have already released a new update on 18 Sep. Please check our theme changelog here: https://hub.liquid-themes.com/changelog/
You can download the latest version of the theme from your ThemeForest account and check back again.
If you encounter any bugs, please submit a ticket through our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will allow our support team to assist you more efficiently.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team
Hi team,
I have installed the theme and demo site, but I can’t view the store or cart page on mobile or tablet devices. However, I can see them on my PC. Could you please tell me what the issue might be? https://shop.irozone.com/
Best Regards, Hamad
Hello irozon,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team.
Thank you for the support. Its fixed now
You’re welcome! Glad to hear everything is working fine now.
I can confirm that updating the theme and plugins through Wordpress dashboard crashes the site when logged in – shame on the developers for still not addressing this properly.
For everyone having the same nightmare as those above, when logged into the site admin, disable ‘Enable optimise files’ under liquid > performance.
Please get this sorted developers!
Hello, @nelmat,
Thank you for bringing this to our attention. The problem is caused by having two caching systems (the Hub’s optimizations and your other cache plugin) running at the same time, which can conflict.
To resolve this, please choose one caching method:
Prefer the Hub's optimizations? Deactivate your other cache plugin.Prefer your other cache plugin? You can easily turn off the Hub's optimizations within your settings.Once you’ve made this change, the issue should be resolved. If you’re still experiencing problems, please write back with your site’s WP Admin URL via our support system, and our support engineers will take a closer look for you.
Best Regards,
LiquidThemes Team
Support System Documentation
Thanks for getting back. It’s an amazing theme, and I have several licenses – this has been my first issue with the theme in a couple of years.
I do think if’s worth putting some mention of this on the liquid dashboard page so that other users (and it seems from on here and Google searches for a fix that there are quite a few) can quickly resolve this issue following the recent update.
Hello, @nelmat,
Thank you so much for your kind words and for being a loyal user for several years—that means a lot to our team!
You’ve made an excellent suggestion. That adding a notice about the caching conflict directly within the Liquid dashboard is the best way to proactively help users.
We truly appreciate your input! To help us track and consider your idea, please submit it as a feature request by generating the support ticket via our support system.
Best Regards,
LiquidThemes Team
Support System Documentation
I have 5 licences for the Hub theme. The recent update has caused major issues. I updated from 5.0.7 to 5.0.8. It updated fine. Then asked me to update Hub Core and Hub Elementor add on, which I did. Not it’s again asking me to update theme to 5.0.8. The site shows critical error when I view it in admin mode. The footer and header templates are not getting set from the theme options.
Hello anthilldigital,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team.
Hi Guys, pls check the ticket, its a bit urgent 53048 its 3 days now. I would really appreciate it Thanks
Hello xrisxal2000,
I can confirm that your support ticket (#53048), has been responded by our support engineer, please check the reply into your support ticket, and if needed reply back to it accordingly.
Thanks for your understanding.
Best Regards,
LiquidThemes Team.
hi, pls i respond #53048 Many thnaks
Hello xrisxal2000,
I can confirm that your support ticket (#53048), has been responded by our support engineer, please check it.
Best Regards,
LiquidThemes Team.
Many Thanks Guys!!
You’re welcome!
Hello Team, I am using three license of this theme. after the theme update 5.0.8 it shows below error in the theme “hub-e9r1j2 Stylesheet is missing.” how should I fix it
Hello samrodrigo1819,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team.
Hi, My 6 months support expired. I am experiencing several issues with the Hub Elementor Addons plugin on my WordPress site. Below are some of the errors I’m encountering, and I need assistance in resolving them as soon as possible:
1. PHP Fatal Error in Formatting.php 2. PHP Warning – Undefined Array Key 3. PHP Parse Error – Syntax Issue 4. Error Message: Fatal error: Uncaught Error: Call to undefined function liquid_helper() File: /wp-content/plugins/hub-core/extensions/redux-custom-fonts/redux-custom-fonts.php on line 165
The site is up to date: Plugin Version:5.0.8 PHP version is 8.3 WP Current version: 6.8.2
I would greatly appreciate your help in resolving these issues. Please let me know if you require any further information or access to specific files to investigate the problem. Thank you!
Hello pinguina,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team.
Hi LiquidThemes, a support ticket has been created (tickets/53420).
Hello pinguina,
I can confirm that your support ticket (#53420), has already been responded by our support engineer, please check the reply into your support ticket, and if needed reply back to it accordingly.
Thanks for your understanding.
Best Regards,
LiquidThemes Team.
Thank you for your prompt reply and support! Site is up in running again!
Hello pinguina,
You’re most welcome! Glad to hear your site is up and running again. If you need any further assistance, feel free to reach out anytime.
Best Regards,
LiquidThemes Team.
Is the issue finally fixed?????
This is a mess
Hello Techhdsv,
Could you please clarify your request or share the exact issue you are still facing via our support system: https://liquidthemes.freshdesk.com/support/tickets/new This will enable our support team to assist you more effectively.
Best Regards,
LiquidThemes Team.
The problem is that the update rename the hub theme folder in themes. i rename the hub theme to hub in themes folder and all are ok Pls fix the issue
Hello, @xrisxal2000,
This issue was already fixed before the weekend, so you can redownload the theme from your ThemeForest account and check back again.
Best regards,
The LiquidThemes Team.
