2340 comments found.
Hello,
How can I permanently remove the popup message that appears when logging into the back office saying, “A new version of Hub is available”?
I’m especially asking because I’m using Hub with WPBakery, and you no longer provide updates for the WPBakery version.
Thank you.
Hello arnolyon,
Thank you for reaching out.
This notification is displayed whenever a newer version of the Hub theme is available.
We recommend always using the latest version of the Hub theme and its required plugins to ensure the best compatibility, performance, security, and access to the latest improvements.
You can view the Hub changelog here: https://hub.liquid-themes.com/changelog/
For step-by-step instructions on updating the theme, please refer to our documentation: HUB – Updating Theme
I hope this helps. If you have any further questions, feel free to submit a support ticket via our support system.
Best Regards,
LiquidThemes Team
Hello Guys i’m really interested in purchasing this theme, but i have some questions, When i import the demo (let’s say: homepage Origional) will i still have access to other homepages (ex: StartHub) and other pages so i can choose different elements from different pages in order to build my website?
Hello sophia_inytom,
Thanks for your interest in HUB WordPress theme.
Yes, you can insert/add different pages, blocks, headers, footers, popups, and other elements using Hub collection feature. Please refer to the documentation on it here: https://docs.liquid-themes.com/article/549-hub-elementor-hub-collections
If you have any other questions, feel free to ask. we’ll be happy to help!
Best Regards,
LiquidThemes Team
PLS URGENT! CANNOT FIND MY LICENCE IN PANEL – I NEED TO ACTIVATE THEME #59189
RESYNC BUTTON IS MISSING
Hello xrisxal2000,
Thank you for reaching out.
We have replied to your support ticket #59189 please check our reply there and if needed reply back to that ticket accordingly. Thanks for your understanding.
Best Regards,
LiquidThemes Team
Do you have plan to integrate into MCP serve?
Hello, @nwnuyhs,
Yes, and we kindly ask you to submit your suggestion as a feature request on our feedback portal: https://hub-101.sleekplan.app/.
This allows our development team to review your suggestion and consider it for inclusion in future theme updates.
Thank you for your understanding and valuable feedback.
Best Regards,
LiquidThemes Team
Support System Documentation
Does this theme still use Wp bakery?
Hello, @JeffreySummers,
Thank you for contacting us.
Yes, HUB is fully compatible with both Elementor and WPBakery Page Builder. However, to avoid any conflicts or unexpected behavior, you should use only one page builder at a time.
If you would like to use WPBakery, please completely remove the Elementor plugin first. Then, install the HUB theme on a fresh WordPress installation and import one of the WPBakery demos.
This will ensure the theme functions correctly and provide the best experience with your chosen page builder.
Best Regards,
LiquidThemes Team
Support System Documentation
Appreciate you!
Hey, I have this notifications in hub collection blocks: first is “enable flexbox container” which I did already earlier but it still ask to do so and the second: “Some templates (tabs and carousels) might require additional templates.” – it is linked to https://docs.liquid-themes.com/article/359-hub-elementor-hub-collection site which is not working. I am trying to upload some tabs and other blocks, but almost all have a message over them i.e “Required: E23, E138” How can I fix it to have access to all the blocks?
Hello adriannasobota,
Thank you for using the Hub theme.
Please read and follow the steps outlined in our theme documentation here: Hub Elementor – Hub Collections Documentation
Additionally, I have recorded a video for you. Please watch the video for reference here: Video Demonstration
I hope this helps. If you have any further questions, feel free to submit a support ticket via our support system.
Best Regards,
LiquidThemes Team
Thank you so much! 
You’re Most Welcome!
Hello, how are you? Yesterday I left an important inquiry regarding a client who has a website related to one of your topics, and I need to know whether I can migrate it to another of your products. Why was my inquiry deleted? Why didn’t I receive a response?
Hello, @gzelasco,
We have replied to you yesterday as well, that if you wish to change the theme you should start from the scratch on a very fresh new WordPress to avoid any inconvenience and misunderstandings.
Best Regards,
LiquidThemes Team
Support System Documentation
Hi,
I’m using the HUB theme with the built-in page builder to display a blog listing page. I’m having an issue with the excerpt displayed in the blog posts element — it’s being truncated even after trying every available solution.
What I’ve tried:
Set the excerpt length to 999 in the blog posts element settings Written a manual excerpt in the WordPress post editor (the “Excerpt” field) Added excerpt_length and the_excerpt filters in my child theme’s functions.php with priority 999 Added CSS to override -webkit-line-clamp on .lqd-lp-excerpt The problem: inspecting the HTML in the browser dev tools shows the text is already truncated server-side before it reaches the browser — the ”...” is in the HTML output itself, not applied via CSS. So the theme’s PHP function is overriding everything else.
What I need: show the full manual excerpt from the WordPress editor, without any automatic truncation.
Could you point me to the correct filter/hook used by HUB to generate the blog excerpt, or let me know if there’s a setting in the element I might have missed?
Thank you
Hello, @shiverbones,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new with your website WP Admin URL and Credentials -This will enable our support team to assist you more effectively by directly debugging the issue on your site.
Best Regards,
LiquidThemes Team
Support System Documentation
I register the code but it said Invalid purchase code.
Hello artriezvan,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new with your website WP Admin URL and Credentials -This will enable our support team to assist you more effectively by directly debugging the issue on your site.
Best Regards,
LiquidThemes Team
Please can you advise how to import a single demo page. I don’t want to import the full demo site but a single page
Hello, @danzara,
Please try with the HUB Collections, Please refer to the documentation on it here: https://docs.liquid-themes.com/article/549-hub-elementor-hub-collections
Best Regards,
LiquidThemes Team
Support System Documentation
Hello, How can access to adding templates be disabled in the back-office editor?
Hello arnolyon,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new with your website WP Admin URL and Credentials -This will enable our support team to assist you more effectively by directly debugging the issue on your site.
Best Regards,
LiquidThemes Team
Hi, I have a problem with menu color. I am setting everything – main color, hover and active in Liquid Primary Menu style tab. Main is dark, avtive/hover pink. And on the preview everything looks good, but as I publish and check on page, whole menu is pink – both main and active/hover. Where else it can hold color settings, cause I don’t really know where else I should look or what to change
Forgot to add, that on the blog single post everything looks like it should
Got another one question – Liquid Blog List – where I should change “ago” text in 1 week ago etc, and “read more” button text? Was searching in the settings, but can’t find
Hello, @adriannasobota,
1. If everything is working correctly in both Editor Mode and Customizer Mode, and as you mentioned, it is also functioning properly on Single Post pages, then the issue is most likely related to caching.
Please clear all website and browser caches and check the result again. You can also perform a hard refresh by pressing Ctrl + F5. If the issue persists after clearing the cache, please submit a support ticket through our support system: https://liquidthemes.freshdesk.com/support/tickets/new
When submitting the ticket, please include your WordPress Admin URL and login credentials. This will allow our support team to investigate and debug the issue directly on your website, enabling us to provide more effective assistance.
2. To modify the text strings, you will need to update the theme’s language files. We recommend using the Loco Translate plugin for this purpose.
Please refer to the following screenshots for guidance:
https://postimg.cc/2b0S2M6n
https://postimg.cc/7CDPDwTq
Best Regards,
LiquidThemes Team
Support System Documentation
Hi, back to this issue I think I found what caused it. My primary menu consists of two types of links: Absolute anchor links for the homepage (formatted as /#section-name) so that they can successfully redirect users back to the homepage from inner pages. And link to a separate subpage. All custom links I have in menu are continuously highlighted in the active color simultaneously. However, if I remove the slash and use just #section-name, the menu highlighting works perfectly on the homepage, but the navigation breaks completely when a user is browsing from an inner subpage. Could you please provide a working fix or a custom CSS/JS snippet to ensure that absolute anchor links (/#section-name) display their standard, non-active color on the homepage, while maintaining dynamic active highlights only when scrolling to that specific section? Thank you in advance for your help!
Any suggestion?
???
Hello adriannasobota,
We have replied to your support ticket #59113 please check our reply there and if needed reply back to that ticket accordingly. Thanks for your understanding.
Best Regards,
LiquidThemes Team
After years, I am finally using this theme. Why are the posts not showing on mobile, but showing on laptop? Is there a setting I’m missing?
Hello, @stageforkids,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new with your website WP Admin URL and Credentials -This will enable our support team to assist you more effectively by directly debugging the issue on your site.
Best Regards,
LiquidThemes Team
Support System Documentation
This site is registered on portal.liquid-themes.com as a development site. Switch to production mode to remove this warning.
Hello Hope this message finds you well
Im trying without success Please activate production for hec… dot global
Cheers!
Hello, @Walizen,
To remove the development banner, you’ll need to switch the license mode to Production:
Log in to your site and go to Liquid > Activation.
Revoke your current license.
Re-register the license and choose the Production type (see attachments for reference).The banner announcement only appears when the license is activated in Development mode.
https://postimg.cc/0K7VQKYm
https://postimg.cc/Wq053qGh
Alternatively, Please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you and help you out accordingly.
Best Regards,
LiquidThemes Team
Support System Documentation
Could not find any active license for this domain. it says
its hechhi.global im trying to connect
Thanks for your help
Hello Walizen,
We have already replied to your support ticket (#58673) please check our reply there and if needed reply back to that ticket accordingly. Thanks for your understanding.
Best Regards,
LiquidThemes Team
Thanks for prompt help!
You’re Most Welcome!!
I’m using Version: 6.0.2 – I’m unable to access any section templates. It seems to now be empty. I think I’m on WordPress 7 too. Are there any updates due?
Hello, @skwtayler,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new with your website WP Admin URL and Credentials -This will enable our support team to assist you more effectively by directly debugging the issue on your site.
There is no due update but you are on the current very latest version.
Best Regards,
LiquidThemes Team
Support System Documentation
i wanted to activate the them but your only way now is to create an account with your portal and give you full access to my envato data. Provide alternative with the purchase code. This is unacceptable.
Hello, @taspan,
There is no need to grant us access. You can simply connect your Envato account to your Portal account to activate the theme. As both accounts belong to you, this is the recommended and currently the only available method for properly registering the theme license.
Best Regards,
LiquidThemes Team
Support System Documentation
58274 site still shoing your error… please help its your theme what hosting said that is infected. please help! I dont know what to do.
Parse error: syntax error, unexpected token ”<”, expecting end of file in /home/../public_html/home/..5/...t/wp-content/themes/hub-child/functions.php on line 11
TICKET (#58274) WEEK AGO. pleae help
Hello, @Maytar,
Sorry for the inconvenience, but we have already replied to your support ticket (#58274) please check our reply there and if needed reply back to that ticket accordingly. Thanks for your understanding.
Best Regards,
LiquidThemes Team
Support System Documentation
Hi how and where switch off purge assets cache
I have supper cache and this functionality make bugs and switch off content, so I need asap to switch it off? Please let me know which option in I have to switch off.
Hello, @mediarun,
Can you tell me which cache plugin or platform you’re using?
You mentioned “Super Cache,” which could mean:
WP Super Cache
LiteSpeed Cache
WP Rocket
A hosting cache system (such as a server/CDN cache)If you’re using WP Super Cache, you can usually stop automatic cache clearing by going to:
WordPress Admin → Settings → WP Super Cache → Advanced
Then look for options related to:
Clear all cache files when a post or page is published or updated
Automatic cache regeneration
Preload modeDisable the option that’s automatically clearing/rebuilding the cache.
Best Regards,
LiquidThemes Team
Support System Documentation
How should I compress Images and minify files ? , I used WP-optimized plugin but after using it website looking different and not align. Please suggest plugin which is suitable for your theme
Hello, @webtouter,
Regarding image compression and file minification, we generally do not recommend using aggressive optimization plugins because some settings may break the layout, styling, or JavaScript functionality of the theme. This is why after using WP-Optimize your website design and alignment changed.
For your site, You may try using the following plugins with safe settings:
• For image optimization:
Smush
Imagify
ShortPixelThese plugins compress images safely without affecting the design.
Best Regards,
LiquidThemes Team
Support System Documentation
In error lo have a massive numbers of rows with this error !
[25-May-2026 13:37:15 UTC] PHP Warning: Undefined variable $url in /home/xxxxxxx/xxxxxxxxx/wp-content/plugins/hub-elementor-addons/elementor/widgets/blog.php on line 1680
Hello, @alexander_djundi,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new with your website WP Admin URL and Credentials -This will enable our support team to assist you more effectively by directly debugging the issue on your site.
Best Regards,
LiquidThemes Team
Support System Documentation
