2265 comments found.
Hey LiquidTheme!
I’ve purchased more than 5 licenses so far, in fact, I am basing all my works on your theme since I discovered about Hub. However, recently I found that the support has been really slow during the past 2-3 months. Most of my support tickets will not get a response until at least 2-3 days later. One of a bugs I reported still hasn’t received a reply even after 2 months…
If anyone is reading this comment (LiquidTheme or visitors), the theme is AMAZING and GREAT, the best on themeforest and I genuinely hope my concern about the speed of the support is temporary.
Thank you.
Hi there,
Thanks for loving us, and appreciating the work behind it. We do respond and solve user issues quite fast, We’ll check what was wrong with your query and address them.
You’re so important to us, thanks for your custom and being amazing together 
All the best, Team Liquid
Yes, ticket #10048 and #9360, please. Thanks.
im looking to begin a little start-up business where i would like to sell meals. which license do i need? the regular one or extended? i defenitly cannot afford the extended one and would like to go for the regular. please let me know asap!:)
Hi there,
No worries, you can get the regular license
Feel free to reach us if you need further information.
Cheers, TeamLiquid
hey thanks for your reply, ive bought it and i am running into some trouble. i was editing my webite and everything was working fine and now my website all of a sudden wont load. it keeps showing the litttl loading circle animation. please have a look on grubbr.nl
Hello,
I receive Error 500 (Internal Server Error) when editing any page. Version: WPBakery Page Builder 6.6
Could you help me?
Hi there,
Sorry to hear that.
Could you please submit a ticket? We’d be happy to help you.
Cheers, TeamLiquid
After using it for a few days, I found hub theme is really a particularly powerful and beautiful theme, and the theme’s copy is very colorful, I learned a lot of new English words, however, I have two suggestions, I hope the author can consider it 1, it is recommended to add a function to disable Google fonts with one click, because in China Google service is disabled, if you load Google fonts, it will make the theme load more slowly. 2. Suggest adding a custom translation feature inside the theme options, instead of using the plugin to translate.
Hi there,
Thanks for your feedback!
We’re working on a huge performance update. We’ll make sure to add an option to disable Google fonts. I’ll also pass your translation feedback to our product team.
Cheers, TeamLiquidÍ
Hi. I installed marketplace demo, imported goods and categories, and now every category openes huge menu here https://yadi.sk/i/KUK1Fm4-jHVyjw How can i hide all menu itemes (subcategories) from other categories, excep those, which is opened now? For example, i want to hide all subcategories excep that https://yadi.sk/i/KM0SQOMxLkLcYQ
Hi there,
We can’t verify your purchase. Could you please submit a ticket?
Cheers, TeamLiquid
Hi, really nice theme. Good job.
1. Is it possible to make custom post design? Like header or footer? 2. Is there any way to design my own blog page or portfolio?
Thanks in advance.
Hi there,
Yes! Could you please submit a ticket? We’d be happy to help you.
Cheers, TeamLiquid
Hi, Animations not work on Elementor. Do you have any idea for that?
How can I change Liquid Portfolio Single Related items hover color. It is always white.
Hi there,
Could you please submit a ticket? We’d be happy to help you
Cheers, TeamLiquid
Hello again. Is the theme compatible with PHP 8.1?
Hi Jack,
Yes, HUB is compatible with PHP 8.x.x
All the best
Hallo
May I ask why you removed the custom font selection area from the Primary Menu and Lquid Text elements? ( I want to Different font ) It was very useful and necessary for customization. In fact, after the first theme purchase, all the features in its content were the solution to our needs, but I think these features are removed in every update.
Hi there,
Hope you’re doing well & thanks for reaching out.
I’m guessing you’re a HUB WPBakery user. We had to scrap that functionality due to several reasons, one was PHP 8 compability, other one was preventing multiple different fonts to load on a page which was reducing the performance.
However, we’ll be happy to offer customization for you. Please submit a ticket and give the details where you want to have different fonts, we’ll write custom CSS targeting only that page.
Have a good rest of the week.
Cheers, Team Liquid
bug : when we customize header, footer, or some content on this template will messy when open on mobile device. Also scroll for local link like #business is not working after we custom the content. Please fix it
Hi there,
Thanks for your message.
I believe this article would be helpful: https://docs.liquid-themes.com/article/464-hub-elementor-footer-is-not-responsive
Could you please submit a ticket for other issues? We’d be happy to assist you.
Cheers, TeamLiquid
Hello, I ve just bought the theme and I cant upload it. The file hub.zip contains mac file as well. Where is the appropriate zip file please? Thank you in advance.
Hi there,
Could you please submit a ticket? We’d be happy to help you.
Cheers, TeamLiquid
wow, this is the best looking WP theme I’ve ever seen. It almost doesn’t feel like it’s built with WP technology. I hope to work with this theme soon. Keep it up!
Hi there,
Glad you like Hub! We hope to you see soon
Cheers, TeamLiquid
Hey guys!
Quick question: Do I need Elementor Pro to edit these templates or with the free version I am fully capable to edit every single thing on these themes?
Thanks!
One more question: Is it possible choose the menu? For example, in the theme #1 there’s an hamburger menu I don’t like, but in the theme #2 there’s another version I like, is it possible to choose any of the menu?
Hi there,
Hope you’re doing well & thanks for your interest.
1. No need for Elementor Pro
2. Any styles can be mixed
Warm Regards, Team Liquid
Hi ! How to customize the vertical lines in background ? What’s the real name of this addon ? Thanks !
Hey there,
Hope you’re doing well.
Please refer to this article https://docs.liquid-themes.com/article/459-hub-elementor-how-to-remove-vertical-lines-on-the-page , hope it helps.
If you need further help, feel free to submit a new ticket.
Cheers, Team Liquid
Hi,
May i know if the header menu, and right side”scroll” indicator in your demo website (hub.liquid-themes.com), will also included in this theme?
Hi there,
Yes, they are.
HUB Landing page is also created with HUB
Cheers, Team Liquid
Is the header menu build with elementor? or can i use elementor to edit it? If not elementor, How to edit? Thanks!
Yes, you can build any kind of header with Elementor It’s just like a regular page: https://elementor.liquid-themes.com/
So, this is supposed to be an easy theme to use. Bought it, installed it on fresh install of WP. Installed plugins, chose my demo content and… nothing. It doesn’t install the demo content at all. No media, no pages, nothing. What a pain in the butt. Hoping the developer provides some support because I’m busy and this sucks.
Hi there,
I’m sorry you had some issues, could you submit a ticket. We’ll be happy to help you
Cheers, Team Liquid
I already did. Waiting for help. I cannot import any demo content. At all. Tried 10 times. Elementor and WP Bakery. Says it installs, but nothing is added. What could cause this? I have a lot of WP experience and this is the first theme I’ve had problems with like this. This is so annoying. What could cause it???
All i get is this text, “Hi there! I’m a bike messenger by day, aspiring actor by night, and this is my website. I live in Los Angeles, have a great dog named Jack, and I like piña coladas. (And gettin’ caught in the rain.)
The XYZ Doohickey Company was founded in 1971, and has been providing quality doohickeys to the public ever since. Located in Gotham City, XYZ employs over 2,000 people and does all kinds of awesome things for the Gotham community.”
I see that our help desk is already taking care, please follow there.
So, developer were of no help. Two days and I still can’t install demo content. Hosting says there are no errors on their side. No support here from developers of this theme. I’ve requested a refund and will find a more functional theme. VERY DISAPPOINTED.
Hello, before buying the theme I have a question, on desktop the language select is very nice on the left side, what about on the mobile? When I observe your demo on mobile the language select is gone, I´m missing something? And what is the best plugin to make it multi language website? WPML? Or is it possible to do it with loco translate? Thank you for answer. Have a great day. Tomas
Hey there,
Hope you’re having a good day
You can customize the mobile headers as you wish with HUB custom mobile builder.
Basically, you can use any translation plugin
Cheers, Team Liquid
Hello and thank you, Do you have any example of multilanguage selector on mobile? Thx
bug: the svg logo cannot be displayed in the header after uploaded.
We also use SVG logo, furthermore many of the users are using too.
Could you submit a ticket with the details, please? We’d love to investigate what’s wrong on your side.
I upload my own logo svg,it does not display on header.
I put it on the page and it work.
skin:https://insurancepro.liquid-themes.com/
It should be the size setting problem.
Could you please submit a ticket, so we’ll see what’s wrong.
Hi, as i am working on this theme i have realised it is very slow. is there anything you can do to help me speed up the site?
also nothing is animated as per the demo theme? thanks
Hey Tyler,
Let’s see what’s wrong there, do you mind submitting a ticket for this? We’d love to help you
Cheers, Team Liquid
I have purchased this Hub – Responsive Multi-Purpose WordPress Theme. But after setup I import any demo it’s not load properly with data as well as layout. Something is wrong with theme, And I am unhappy with your support team It’s taking too much time, can you please give me solution about. cry:
Hi there,
Hope you had a good weekend.
I’m sorry that you had some issues, but we’re ready to assist you.
I have managed to check the responses on the ticket as far as I see you responded on Fri morning and got a response in the afternoon, and you have responded today in the morning after the weekend. Please note that customer support might take up to 1-2 business days.
So responses from morning to afternoon is in fact very fast which is just a couple of hours.
Let’s come back to your issues, we have already responded the ticket. Please follow.
Cheers, Team Liquid
Hello, Thanks for your time and giving your support, but it seems we have resolved it for now. We have just uninstalled the theme and reinstalled it. But this time we have not updated the child theme.
So as of now we are facing any issue, if there is one we will let you know.
Thanks, Team Jenex
