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How do we get access to http://support.imaginemthemes.co/?
We were not provided with this… We have access only to https://account.envato.com/
That’s our support forum. You can register from here ( Register at Support Forum ) using the purchase code of the theme. Here’s info on finding the purchase code ( How to find Purchase code )
Hi there, I don’t seem to be able to change the colour of paragraph text when it’s set to bold. Am I missing something? Many thanks!
Could you post to support forum with url to the page to check on the issue.
Here’s support forum url: http://support.imaginemthemes.co/
Those fields are in theme options. Could you check if the translation can use the wpml-config.xml file for string translations. We have provided the strings for translation via the xml file.
If you can post to support forum we can advice on an alternative method if the translator plugin can’t do so.
Here’s support forum url; http://support.imaginemthemes.co/
i’m sorry but i really didnt understand what you meant.
where are those fields and how can i change them?
how can I check the wpml-config xml file?
The xml file is for WPML translator plugin. If Loco translate doesn’t support xml based string translation then theme options fields can’t be translated that way. In this case you’ll need make some file edits for loco translator to translate them.
Please make a ticket to support forum with the information you have provided here so that we can help with this http://support.imaginemthemes.co/
so you’re telling me i cant translate these 2 strings “all projects” and “view portfolio” without using WPML plugin?
ive translated almost everything with loco translate. thats totaly weird i cant translate these two – and i’m sure ill find some more…
can you give me a link for a prefered WPML plugin?
HI, I think you’ve misunderstood our answer.
We support WPML for multilingual translations. Free translation plugins are often limited with some capabilities where you will need to adjust in order for those plugins to translate string based fields.
So you can translate with loco translator, but if loco doesn’t support translation of theme options strings like WPML does then you’ll need to change it in file so that loco can translate those fields.
Great if you post to support forum so we can provide you this alternate solution.
from some reason the images in the slider are being pushed to the left. how do i fix it?
Could you post to support forum so we can check what’s happening. Here’s support forum url: http://support.imaginemthemes.co/
This theme support woocommerce product categories sidebars (in shop page and single product page)?
Hi, Thank you for taking interest in Ideas theme. Woocommerce pages in the theme doesn’t have sidebar support currently.
why?? its very difficult to include??
Hey! I have buy this Theme and it is Awesome! But i have a Question: Is it possible to create an Alert-Box over the Fullscreen-Homepage (Slideshow)??
Hi, Sorry, we do not have that element for fullscreen slideshow. It will require customization to add it.
HI, i have to just confirm what is the best size or resolution of a image for home page (Full Screen) and other Tab. Thanks
We recommend 1400px wide images in the Help Guide. You can make it larger if it is well optimized. Here’s an informative link on web optimization from google.
Let us know through our support forum if you’d like more assistance from support.
is it possible that i will remove your menu completely and create my own, with out ideas bar.
Hi, It can be done through customization. Thanks
I post today morning my issue in his forum and until now nobody answer
Hi, Please give us time to reply as we have to go through chronological order of posts. You’ll be getting a reply within 24hrs of posting to support forum. 48hrs at most even through the weekend.
Hi we in 2017 all the world in your pocket can answer from any place by phone or tablet, second think I just few days bought template if for any answer wait 24 hours i need 5 year to Finnish site
hope you understand
Hi, We made a reply to your question at the forum 16hrs ago but have note received a reply. Could you check please. We reply within 24hrs. It can be a lot sooner. Hope you understand that we have to attend questions according to how they are posted.
Sorry for this but I entered wrong email with my purchase code when registering to your forum fortunately the email I entered was available so I created it. Problem is it must have been blacklisted cause I didnt get confirmation email could you resend me my password please…
Could you send us the username you’ve registered if it’s different along with the correct email address. You can send it via our profile link. We will activate it for you and correct the email as well https://themeforest.net/user/imaginem#from
I’ve already sent two messages with no reply from your tech support.
would you mind checking?
Sorry about the delay.
We have changed your email address on account to your required one for the username.
We have also activated your username for our support forum. Please find details in our email reply.
Are your theme compatible with PHP 7.3 version? Our customer bought this theme in 2014 and now we need to update PHP to latest version but plugin imaginem shortcodes are not compatible with 7.3 PHP . Thank you
Could you register at our support forum with the clients purchase code and let us know the issue. Our support can check and help.
You can Register to support forum then create a New Support Thread here
Will there be an update for the new wordpress version?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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Price is in US dollars and excludes tax
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