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Will there be an update for the new wordpress version?
Are your theme compatible with PHP 7.3 version? Our customer bought this theme in 2014 and now we need to update PHP to latest version but plugin imaginem shortcodes are not compatible with 7.3 PHP . Thank you
Could you register at our support forum with the clients purchase code and let us know the issue. Our support can check and help.
You can Register to support forum then create a New Support Thread here
Sorry for this but I entered wrong email with my purchase code when registering to your forum fortunately the email I entered was available so I created it. Problem is it must have been blacklisted cause I didnt get confirmation email could you resend me my password please…
Could you send us the username you’ve registered if it’s different along with the correct email address. You can send it via our profile link. We will activate it for you and correct the email as well https://themeforest.net/user/imaginem#from
I’ve already sent two messages with no reply from your tech support.
would you mind checking?
Sorry about the delay.
We have changed your email address on account to your required one for the username.
We have also activated your username for our support forum. Please find details in our email reply.
I post today morning my issue in his forum and until now nobody answer
Hi, Please give us time to reply as we have to go through chronological order of posts. You’ll be getting a reply within 24hrs of posting to support forum. 48hrs at most even through the weekend.
Hi we in 2017 all the world in your pocket can answer from any place by phone or tablet, second think I just few days bought template if for any answer wait 24 hours i need 5 year to Finnish site
hope you understand
Hi, We made a reply to your question at the forum 16hrs ago but have note received a reply. Could you check please. We reply within 24hrs. It can be a lot sooner. Hope you understand that we have to attend questions according to how they are posted.
is it possible that i will remove your menu completely and create my own, with out ideas bar.
Hi, It can be done through customization. Thanks
HI, i have to just confirm what is the best size or resolution of a image for home page (Full Screen) and other Tab. Thanks
We recommend 1400px wide images in the Help Guide. You can make it larger if it is well optimized. Here’s an informative link on web optimization from google.
Let us know through our support forum if you’d like more assistance from support.
Hey! I have buy this Theme and it is Awesome! But i have a Question: Is it possible to create an Alert-Box over the Fullscreen-Homepage (Slideshow)??
Hi, Sorry, we do not have that element for fullscreen slideshow. It will require customization to add it.
This theme support woocommerce product categories sidebars (in shop page and single product page)?
Hi, Thank you for taking interest in Ideas theme. Woocommerce pages in the theme doesn’t have sidebar support currently.
why?? its very difficult to include??
from some reason the images in the slider are being pushed to the left. how do i fix it?
Could you post to support forum so we can check what’s happening. Here’s support forum url: http://support.imaginemthemes.co/
Those fields are in theme options. Could you check if the translation can use the wpml-config.xml file for string translations. We have provided the strings for translation via the xml file.
If you can post to support forum we can advice on an alternative method if the translator plugin can’t do so.
Here’s support forum url; http://support.imaginemthemes.co/
i’m sorry but i really didnt understand what you meant.
where are those fields and how can i change them?
how can I check the wpml-config xml file?
The xml file is for WPML translator plugin. If Loco translate doesn’t support xml based string translation then theme options fields can’t be translated that way. In this case you’ll need make some file edits for loco translator to translate them.
Please make a ticket to support forum with the information you have provided here so that we can help with this http://support.imaginemthemes.co/
so you’re telling me i cant translate these 2 strings “all projects” and “view portfolio” without using WPML plugin?
ive translated almost everything with loco translate. thats totaly weird i cant translate these two – and i’m sure ill find some more…
can you give me a link for a prefered WPML plugin?
HI, I think you’ve misunderstood our answer.
We support WPML for multilingual translations. Free translation plugins are often limited with some capabilities where you will need to adjust in order for those plugins to translate string based fields.
So you can translate with loco translator, but if loco doesn’t support translation of theme options strings like WPML does then you’ll need to change it in file so that loco can translate those fields.
Great if you post to support forum so we can provide you this alternate solution.
Hi there, I don’t seem to be able to change the colour of paragraph text when it’s set to bold. Am I missing something? Many thanks!
Could you post to support forum with url to the page to check on the issue.
Here’s support forum url: http://support.imaginemthemes.co/
How do we get access to http://support.imaginemthemes.co/?
We were not provided with this… We have access only to https://account.envato.com/
That’s our support forum. You can register from here ( Register at Support Forum ) using the purchase code of the theme. Here’s info on finding the purchase code ( How to find Purchase code )
I created a new page called “Home Page” and I set it as my home page.
My intention is simple. To make it look like your demo
but it wont work
I created a page using the “Fullscreen Pages” on the left navigation. It works. but the problem is, i cannot assign that to be my home page.
This is the page i created under Fullscreen Pages
As you can see… its not working…
I’am writing on behalf of my friend Mario Babiera. Im helping him out on his website. My friend bought this theme last June 9 or 10 i believe. He cannot give me access to his account right now since he is in the hospital.
I don’t see any images in the page source so can’t say what’s causing this. Could you post to our support forum to check on this. You can get the purchase code from your friend and register using your username and email if you require.
Can you add “View Portfolio” to the po language file in order to make it translatable. Currently it isn’t included in the po file.
Hi, Sure, could you create a post to support forum where we can provide you how to make the change or provide files with the translatable text included.
Here’s support forum http://support.imaginemthemes.co/
Does the theme allow for a full width navigation section? The client is looking for a theme that has a full width section for the navigation, but the actual menu area is centered? Example: http://www.theglassslipper.org/
There hasn’t been any discussion as to whether or not they want the content to slide in.
Sorry, it’s not a native feature of the theme but this can be done through customization.
I need to access your support forum, but when i put in my purchase code, it says its invalid. can you please help
Hi, It could be a hiccup form authentication server. Could you try again and if it doesn’t work please use our profile page to send email, username you require to register at the forum. Please include purchase code in the mail as well. Here’s the profile page link http://themeforest.net/user/imaginem#from
Hi, Very nice theme, I would like to purcahse it , but it want to make sure first that the theme supports RTL and LTR togather on the same site. Thank you.
No RTL and LTR are as seperate layouts. For RTL you’ll need to load WordPress as an RTL language.
The theme uses the rtl.css for rtl styles.
Hello Just purchased your theme, just had a question about the homepage options. How do you remove the standard text at the bottom left corner of the full screen homepage sliders? Right now “Content images Slider” text appears on each of the full screen sliders. Please advise
Thank you for purchasing the theme.
Could you post to support forum http://support.imaginemthemes.co/
Do include a link to the site url for support to provide accurate solutions.
Could you tell me if it is possible to change the thumbnail sizes when using the thumbnail shortcode to display a selection of photos on my site?
Id like the thumnails slightly bigger.
You can have the thumbnails shortcode display images in 2,3 and 4 columns. 4 columns being the smaller and 2 large. You can also omit titles/descriptions through the shortcode.
Thankyou for your reply.
I’ve got the layout as 4 columns but would like the thumbnails bigger? Is that possible please as I’d like to keep 4 columns yet have bigger thumbnails?
Somewhere I can edit the size?
Hi, The theme uses column size to make the thumbnails bigger / smaller. More columns make the thumbnails smaller as there’s less space to display them.
Please post to support forum so we can help you with it. Do include a url.
Hi, before I make the purchase, I would like to have following info: Can I use two or more different types of portfolio in two or more different pages, each with their particular categories? I hope your news, thanks!
Hi, Yes. There is no limit to the number of portfolio galleries that can be created.
To isolate categories you can create parent categories that have subcategories. Portfolio galleries can list subcategries by choosing any parent category. This way you can isolate the others and have multiple portfolio galleries.
Let me know if you require more information.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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Price is in US dollars and excludes tax
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