46 comments found.
Hi, i have 3 problems:
1) when saving theme settings – e.g. for Blog – do not show Date, Like button, it seems to be saved in admin (no error occurs) and toggle is correctly enabled/disabled, but this option is not reflected in website.
2) when I save custom CSS in customize CSS page, the main logo in theme setting is replaced with old one.
3) when usings Benefits element, i am getting problem with line.svg file (file_get_contents(): php_network_getaddresses: getaddrinfo failed: No such host is known. in ...\wp-content\plugins\pt-itera-shortcodes\shortcodes\benefits.php on line 165)
Thanks in advance
Hello! Please submit a support ticket here: https://support.promo-theme.com/tickets/
Hi all the shortcodes don’t work for me. Just showing up on the website, what can I do? www.skanella-marketing.de
Hello! Please reactivate the theme license on the iTera dashboard
Thanks 
You are welcome!
Hi, is possible reset my code please. Thank you, have a great day
Hello!
We’ve deactivated it, please check!
Have a nice day too 
Thank you
You are welcome!
I need to de-register the license that is set on my theme as it is pointing to an IP number and not the website domain name please can you help.
Hello! We’ve deactivated it, please check.
can you diregister my code for infitac.com as I am using new domain which is asterisminfosoft.com
Hello! We’ve deregistered it, please check.
i need to de-register the license so i can use it on my new domain (br62.teste.website)
Hello! We’ve deactivated this domain, please check.
Ok, it’s working! Thank you.
You are welcome!
Hi, nice theme! Is it possible to customize the icons of the “Icon Box” feature?
Hello! Thank you! Yes, you can add your own icon font via CSS
I am trying to deregister my purchase code because i am moving to a new server and it is not allowing me. Can you please help me to complete this?
Hello! We’ve deactivated it, please check.
we are having issue when we are updating the website. its breaking the website>
Hello! Please provide a screenshot
as soon as i update the plugin “PT ITera Shortcodes” from old version to new, then the site breaks down. https://www.afterit.support/
Please reactivate your theme license
can yuou please help us how to activate?
its not letting me deactivate the lience from the old one. can you please help me to activate the licence on this website only?
Try to reactivate it, we’ve disabled your old domain.
Thanks that worked. but the icons disappeared. https://ibb.co/Syk4Lzh
If you update the theme, don’t forget to update all required plugins too. If you have any issues, please create a support ticket https://support.promo-theme.com/
i ahve updated everything
hi its still showing no icons. they have disappeared again!!!
Hello! At the moment, we don’t have any problems with icons. If you want to check our team your issue, please extend your support and create a support ticket.
Hey, im interested in purchasing this theme. But before I use it on my domain, I need to install it on my local host for customization. How does the license key work for this?
Hello! Yes, you can activate it on a dev place and deactivate before transferring on the main domain.
Wow!! Fast response!! Great. One more question, Does the theme require any additional plugins by default?
No, all plugins are bundled
I mean, what are the additional plugins required (or how many plugins are bundled) ? Im trying to minimize the use of plugins, hence the question.
About 6 required plugins.
1. Just purchased, but struggling a lot. Not what i expected. Please advise on the WP bakery, this license needs to be purchased additionally? 2. Installing the demo content, the homepage is littered with shortcodes. Is some mapping required?
Any update on my ticket please? As mentioned seems that one can either import the full template or nothing at all. Is there no option to import just selected pages from the demo?
Hello! No, you don’t need to buy it additionally. Please reactivate your theme license after the demo content installation. It’s written in our docs.
Whats the point of having a support URl when you dont reply there at all? C’mon man, this is getting really frustrating. Its like $59 just flushed down the toilet
Sorry, today is the weekend for support team
weekend for support team, but for sales team no weekend. Nice logic. I give up on this theme.
i need to de-register the license so i can use it on my new domain
Hello! We’ve deactivated it, please check.
hi lisans reset pls
Hello! We’ve deactivated it, please check.
thank you rest, short code error help pls
octopublish.com/home
Reactivate your license. You can use 1 key only on one domain.
I setup follow document but some page error with demo data. Please help me what is problem. My website https://koolsoftelearning.com
Reactivate the theme license
Thank you so much. It’s working !!!!
You are most welcome!
Hello. I Activated mistaken domain. I have 2 domains kool-soft.com and koolsoftelearning.com. I have mistakenly setup the domain kool-soft.com. Please reset for me to install on domain koolsoftelearning.com. Thanks
Hello! We’ve deactivated it, please check.
thank so much. I have setup to new domain
You are welcome!
Hello. I currently have a large amount of blog entries. I would like them not to be removed. Is it possible to upload demo content so as not to delete them? I would like to buy this template. I like it very much. Please help.
Hello!
Sure, you can upload them with the demo content
But won’t my content disappear while importing yours from the demo?
You can export your data, import the demo content and import your data after. It will be safe.
Hi, when it’s sale on this theme? do you maybe sell it outside of themeforest for better price?
Hello! Sorry, at the moment, there is no sale for this theme
Hello! Disable the pop-up mode in the Portfolio shortcode settings.
but after I update PT ITera Shortcodes plugin, I lost by pt elements from visual composer why?
Don’t forget to update the theme too and reactivate your license
Something wrong. Could you try register the purchase code later.
Check that your Firewall is no block our domain and check that cURL is enabled. If you have any question, please extend your support and create a support ticket.
I can’t create a support ticket 
... would u plz help me?
Please Extend your support and create a support ticket
I just purchased your theme and will just use the coming soon page for right now. Can you tell me how to remove the counter?
Please create a support ticket https://support.promo-theme.com
Could this be used for online classes? What plug in do you recommend if so, I’m going to sell classes. Thank you.
Yes, you need to use any additional plugins for this Like Ultimate Membership Pro or only WooCommerce if you’ll sell only your works or online products.
hi i have purchased the theme ages ago but recently installed it. its amazing. But got one query… In the banner section, how can i add more images in “Side Content”
Any input is appreciated.
Hello! Please send a screenshot what do you mean?
hi please see the screenshot https://prnt.sc/s5bwj0
You need to add it via image files in theme folder
I have checked there and there is no option on adding those Side Content. Is there any documentation?
You can change it here: https://s.mail.ru/9myR/9UAkfeyuX If you want to change it on your image – you need to change it this site path /wp-content/themes/itera/images/ (with saving image names) https://s.mail.ru/E2xD/2NSdspVtn
how do we name it then? can we add more set of images there?
Change it on your image with the file name saving. After that, select in the shortcode the name you’ve replaced.
