288 comments found.
I just purchase your theme and I’m not able to install Unyson (Not Found) and WooCommerce – excelling eCommerce. What should I do now?
Hi.,
Sorry for the inconvenience,
Please download the unyson plugin here: https://themessupport.com/wp-content/uploads/2023/10/unyson.zip
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Note : Our Support team regularly works Monday-Friday, beginning at 9am IST. You can expect a reply within three business days.
I email you 2 days ago but didn’t get any response I have issues kindly respond me to resolve my issue.
Hi There.,
We apologize for any inconvenience. It appears that we haven’t received your email. Could you please share your queries with our support team via email at support@wedesignthemes.com.
I have sent you another email kindly check ASAP I already lost much time
Hi Shahbaz786110,
We have responded to your email. Kindly take a moment to review our reply at your earliest convenience.
Hi, can your system manage virtual classroom? I would like to create an online platform that connects students with teachers of languages and other subjects from all over the world. Students can search for teachers based on the subject they want to learn, their skill level and other criteria. Once a teacher has been chosen, students can book private lessons and interact with the teacher via video call. Video calls must be managed internally by the platform.
Hi.,
Unfortunately, we must inform you that the theme does not currently support some of the features or options you have requested. However, we have acknowledged your requirements and will strive to incorporate them into future updates.
Thank you!
Hi, ive purchased the item and tried to add university demo.. but it is not available in the list.. only default theme is there.. Can you help me to add that demo
Hi.,
Please download the Kalvi University demo here: https://we.tl/t-VrbVzrZEg9
Please refer to the document link to get other demos.
https://docs.wedesignthemes.com/dt_articles/how-to-import-kalvi-lms-other-demos/If you face any other difficulties kindly contact us.
Thank you!
HI I followe your instructions and tried to add demo content of university.. when i ask to add demo content it says
Loading Installing
We are currently installing your content.
..Issue is this message is stays long time and no change has applied..can you have a look on this
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hi.. I sent a email that saying i need support for install demo content to the website. I didnt get any reply. Can you please help
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Hello, pre-purchase question: my client organizes courses with more than one teacher. Will users be able to get a certificate in which more than one teacher is indicated? Approximately the lecturers for each course are 3 / 4. Thank you
Hi.,
Thank you for contacting us and showing interest in our theme.
We are sorry to inform you that the theme does not currently support these features or options that you have requested as requirements. However, we have taken note of your requirements and will make efforts to incorporate them into our future updates.
Isthe DT-LMS plugin included in the theme?
HI.,
Thank you for contacting us and showing interest in our theme. Yes the DT LMS Plugin include with this theme package.
Backend request: https://kalvi1demo.wpengine.com/default/request-demo/
Example video for accessing the admin panel:
Please refer: http://recordit.co/cGGBOiqaiP
Do i need to purchase other themes additionally like builders or others except this? Or this theme is enough for me to start and develop and get the website be live with customizing?
Hi.,
Thank you for contacting us.
All the demo pages included in the theme., Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Just wanna know how to change the image in under the menu, i’ve looked everywhere slider revolution and layer slider nothing in there. Can you please clarify few things about your theme please. or please email me to explain to you as things seems to be very complicated while customizing your theme. Thanks
Hi.,
Thank you for contacting us.
Go to Dashboard > Page > Edit the Home Page Move to Slider tab under the page editor here you can see the Slider > selected as Custom Slider Shortcode and we have add a custom slider shortcode for home page slider here you need to change the image id as per your need to change the slide image from your media library. Watch the following video to get a clear view.
Please refer : https://recordit.co/jtOO5Ok9A7
If you have any queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Dear Team, I have sent you an email. When i imported the demo with unsyon i got an error. Can you download the demo “kindergarten” for my site?
schoolfishtutoring.com As you can see, my site looks horrible, and the unsyon isn’t working. I have tried it three times, and it didn’t work. I can’t see where to send you another email, because it doesn’t give me the option, so this is my only way to contact you. Please answer soon because I want to fix my site asap.
Hi.,
Thank you for contacting us.
Please refer : https://docs.wedesignthemes.com/dt_articles/how-to-import-kalvi-lms-other-demos/
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
when I am assigning you the temporary new admin, what email should I use?
Please send your request to us directly at this email support@wedesignthemes.com
I emailed it to you
Hi.,
We get the “Invalid user name/password” error. So please send us the valid WordPress login details.
Dear Team, I have sent you an email to admin@*ing.com, as when i imported the demo with unsyon i got a layout that’s not accurate as like this one. https://kalvi.wpengine.com/kalvi-academy/.
Hi.,
Yes., Possible.,
Please check demo : https://kalvi1demo.wpengine.com/default/request-demo/
Demo data : http://themessupport.com/kalvi/demo-data/kalvi-university.zip
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hello, the server requirement are correct, and also i sent you an email with the credentials
We would be happy to help out here support@wedesignthemes.com.
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end 
Hello Team, i asked for this demo https://kalvi.wpengine.com/kalvi-academy/ not the one you installed, i already mentioned that in my 1st message. i will delete again the demo you uploaded coz it’s not the one i need
The main problem is in the child theme demo https://kalvi.wpengine.com/kalvi-academy/ this one
The theme you uploaded when i click on menu to change anything, the menu automatically disappeared, i don;t know what’s wrong with it
do you have a customization documents or anything to follow
When i add custom snippet code, the theme crashed
Hi.,
We get the “404” error. So please send us the valid WordPress login details.
Please send your updated
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
i sent you an email to support@*.com
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end 
Hi, I am trying to create a site something similar to https://kalvi1demo.wpengine.com/kindergarden/ do you have any documentations to get started on that ? Thanks
Hi.,
Thank you for contacting us.
Theme documentation : https://docs.wedesignthemes.com/kalvi-education/
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
I am following the instructions in this page, http://docs.wedesignthemes.com/dt_articles/how-to-import-kalvi-lms-other-demos/ and had successfully uploaded them, but it’s not showing up in the demo contents, i can only see the default content there
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hi, I was not able to download other Kalvin Themes
Hi.,
You can download the latest version of the theme from ”Downloads” tab https://themeforest.net/downloads
Note : Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated theme files.
Hello Team, i just bought your theme. When i was looking for a one click import demo, i couldn’t find it. When i checked your support document it says i have to download the demo from you the upload it. When i went to download your demo i receive a server error to download the folder. I thought i need to login to your support panel, when i registered the email until now didn’t arrive (it’s been hours now). So the only option i’m left with is comment section. Waiting for your reply asap. Thank you
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
I am considering the purchase of this theme for a client. Is it possible to create cohorts? if not, is there a plugin for that? Is it possible to upload video files, audio files and images in a dedicated class conversation /activity feed? it is important to know that before purchasing? thanks
HI Dear,
Did the Admin function can create courses and upload the video contents (did your plugin can store the video files on external hosting (means not at the same WordPress server) , and setting the video at the protect mode (Just viewable for payed students)?
Did you have a real example (Not mockup) is using this solution on the market?
Wish you can help, Thank you
Hello! I wanted to know if it is possible to import data from the UDEMY or Coursera affiliate program automatically?
Hi Fuzionar.,
Thanks for contacting us and showing interest in our theme!!
You can manually import the data from UDEMY or Coursera using our default option of importing data from CSV.
Not able to activate DesignThemes Core Features Plugin, giving error message, “Activate Kalvi theme” but I have activated the theme
Hi Vikasmawle19801.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Thanks!!
Regards., DesignThemes Support.
ive mailed you all the required cred and disabled all the plugins, you may please activate core plugin which is DesignThemes Core Features Plugin,
thanks
Hi Vikasmawle19801.,
We have already replied to your email id kindly have a look.
Thanks!!
Regards., DesignThemes Support.
ISSUE WITH QUOTES, single must be change by double quotes : Failed to reset cache for the instance #132: Warning: Use of undefined constant KALVI_THEME_NAME – assumed ‘KALVI_THEME_NAME’ (this will throw an Error in a future version of PHP) in /var/www/vhosts/elements.envato.com/formations.elements.envato.com/wp-content/plugins/designthemes-core-features/widgets/widget-twitter.php on line 6 Warning: Use of undefined constant KALVI_THEME_NAME – assumed ‘KALVI_THEME_NAME’ (this will throw an Error in a future version of PHP) in /var/www/vhosts/elements.envato.com/formations.elements.envato.com/wp-content/plugins/designthemes-core-features/widgets/widget-flickr.php on line 6 Warning: Use of undefined constant KALVI_THEME_NAME – assumed ‘KALVI_THEME_NAME’ (this will throw an Error in a future version of PHP) in /var/www/vhosts/elements.envato.com/formations.elements.envato.com/wp-content/plugins/designthemes-core-features/widgets/widget-recent-posts.php on line 6 Warning: Use of undefined constant KALVI_THEME_NAME – assumed ‘KALVI_THEME_NAME’ (this will throw an Error in a future version of PHP) in /var/www/vhosts/elements.envato.com/formations.elements.envato.com/wp-content/plugins/designthemes-core-features/widgets/widget-recent-portfolios.php on line 6 Fatal error: Uncaught Error: Call to undefined function kalvi_cs_get_option() in /var/www/vhosts/elements.envato.com/formations.elements.envato.com/wp-content/plugins/designthemes-core-features/custom-post-types/dt-portfolio-post-type.php:74 Stack trace: #0 /var/www/vhosts/elements.envato.com/formations.elements.envato.com/wp-content/plugins/designthemes-core-features/custom-post-types/dt-portfolio-post-type.php(52): DTPortfolioPostType->createPostType() #1 /var/www/vhosts/elements.envato.com/formations.elements.envato.com/wp-includes/class-wp-hook.php(308): DTPortfolioPostType->dt_init() #2 /var/www/vhosts/elements.envato.com/formations.elements.envato.com/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #3 /var/www/vhosts/elements.envato.com/formations.elements.envato.com/wp-includes/plugin.php(517): WP_Hook->do_action() #4 /var/www/vhosts/elements.envato.com/formations.elements.envato.com/wp-settings.php(617): do_action() #5 /usr/local/psa/admin/plib/modules/wp-toolkit/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1291): require(’/var/www/vhosts…’) #6 /usr/local/ps in /var/www/vhosts/elements.envato.com/formations.elements.envato.com/wp-content/plugins/designthemes-core-features/custom-post-types/dt-portfolio-post-type.php on line 74 <!DOCTYPE html> <html lang=”fr-FR”> <head> <meta http-equiv=”Content-Type” content=”text/html; charset=UTF-8” /> <meta name=”viewport” content=”width=device-width”> <meta name=’robots’ content=’max-image-preview:large, noindex, follow’ /> <title>WordPress » Erreur</title> <style type=”text/css”> html { background: #f1f1f1; } body { background: #fff; border: 1px solid #ccd0d4; color: #444; font-family: -apple-system, BlinkMacSystemFont, “Segoe UI”, Roboto, Oxygen-Sans, Ubuntu, Cantarell, “Helvetica Neue”, sans-serif; margin: 2em auto; padding: 1em 2em; max-width: 700px; -webkit-box-shadow: 0 1px 1px rgba(0, 0, 0, .04); box-shadow: 0 1px 1px rgba(0, 0, 0, .04); } h1 { border-bottom: 1px solid #dadada; clear: both; color: #666; font-size: 24px; margin: 30px 0 0 0; padding: 0; padding-bottom: 7px; } #error-page { margin-top: 50px; } #error-page p, #error-page .wp-die-message { font-size: 14px; line-height: 1.5; margin: 25px 0 20px; } #error-page code { font-family: Consolas, Monaco, monospace; } ul li { margin-bottom: 10px; font-size: 14px ; } a { color: #0073aa; } a:hover, a:active { color: #006799; } a:focus { color: #124964; -webkit-box-shadow: 0 0 0 1px #5b9dd9, 0 0 2px 1px rgba(30, 140, 190, 0.8); box-shadow: 0 0 0 1px #5b9dd9, 0 0 2px 1px rgba(30, 140, 190, 0.8); outline: none; } .button { background: #f3f5f6; border: 1px solid #016087; color: #016087; display: inline-block; text-decoration: none; font-size: 13px; line-height: 2; height: 28px; margin: 0; padding: 0 10px 1px; cursor: pointer; -webkit-border-radius: 3px; -webkit-appearance: none; border-radius: 3px; white-space: nowrap; -webkit-box-sizing: border-box; -moz-box-sizing: border-box; box-sizing: border-box; vertical-align: top; } .button.button-large { line-height: 2.30769231; min-height: 32px; padding: 0 12px; } .button:hover, .button:focus { background: #f1f1f1; } .button:focus { background: #f3f5f6; border-color: #007cba; -webkit-box-shadow: 0 0 0 1px #007cba; box-shadow: 0 0 0 1px #007cba; color: #016087; outline: 2px solid transparent; outline-offset: 0; } .button:active { background: #f3f5f6; border-color: #7e8993; -webkit-box-shadow: none; box-shadow: none; } </style> </head> <body id=”error-page”>
Il y a eu une erreur critique sur ce site.
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Your product looks good. I want to have a website for testing English skill, with blog feature to SEO, integrate with social media like Facebook, Instagram, .... Is it possible? Can I have demo?
HI.,
Thank you for showing interest in our theme.
Please refer to the below link to get a request demo account,
https://kalvi1demo.wpengine.com/default/request-demo/Thank you!
Sirs: On October 13 I sent you an email with all the access data to the WordPress installation ( https://langumir.com/portal ), with all the access data by FTP and you never responded to me to fix the problem that I told you about. It’s impossible to make the “Add to cart” buttons work, I can’t charge anyone anything and besides, your support only answered me here and when the support should have worked, apparently they didn’t do anything, they didn’t even confirm receipt of the email with all the access data. Anyone who sees that email can hack the website, this is not serious. I want my money back or fix it soon, this is not what I expected, I just waste time and money waiting for support that is not support. I will have to make the whole website new because I waited too long waiting and this will not be secure at all. Sincerely, Horacio.
Hi Horacio.,
Great day. Sorry for the inconvenience. We have checked your details with our email and we haven’t received any login details from your end. Can you please check from your once and share the details to support@wedesignthemes.com
Thanks!
Moving forward to help you!!
Regards., DesignThemes Support.
Good morning,
I sent the email to support@wedesignthemes.com with all the information on October 13 at 12:30, please, check your email.
I lost all trust in you. I will have to delete the whole site and spend days creating it again. Who will pay me for the days I will lose creating the website again?
Your support didn’t help me and you don’t explain how to make the “Add to cart” button work. I tried all the options that could exist within WordPress, I wrote you that. I will buy another WordPress theme from another company, you apparently are not serious, I want you to give me my money back and you cancel my license. Two months ago I bought this from you and it is impossible to make any payment button work, despite the fact that I have created many websites with WordPress and WooCommerce, for example.
I also created an account on your website for support a long time ago, what else do I need to do to receive assistance?
Tomorrow I will remove the host created for that website, I want my money back.
Have a nice day, Horacio.
Hi.,
Sorry for the inconvenience, we have checked your site and the woo commerce pages were missing on your site. While we were checking your issue we met an error Error establishing a database connection https://prnt.sc/VU0KnIK__1Zy .
Kindly contact your hosting provider to resolve this issue and get back to us, we will resolve your query as soon as possible.
Thanks!!
Sirs: I responded by email. I have my own server and hundreds of websites are working and connecting correctly to the databases. This website also connects correctly to the database and I created products to check WooCommerce and it works correctly. If WordPress didn’t connect to the database, the website wouldn’t work. Everything works within the same database in this installation. Maybe there is some problem in your theme that does not recognize some function, but that is not caused by me. I sent more details by email. Your link https://prnt.sc/VU0KnIK__1Zy does not work or at least from where I live or using VPN it is inaccessible. Please make or explain how to make some checkout or add to cart button work in your wordpress theme. I developed hundreds of web sites, I never had problems with WooCommerce but from your theme I can’t get any payment button of any created course to work. If any “special” and additional module is necessary, testing from a php file, you should indicate it. The current modules that I have active work with other websites with Woocommerce. The Woocommerce that is installed together with the theme that I bought from you works, but I can’t get any “Add to cart” button of a course created with your theme to work. This is the problem for which I request your assistance, it should be something automatic. One by creating the course and setting a price, it should work. I have everything created up to Woocommerce, I detailed everything in the emails, there are no more options than all the ones I tried to be able to make it work, maybe the problem is somewhere else, that’s why I request support.
Sicerely, Horacio.
Hi.,
Kindly create a woo commerce page and assign it on WooCommerce > Settings > Advanced.
Please refer: https://woocommerce.com/document/woocommerce-pages/
Thanks!!
Sirs: Good morning! I really appreciate your attempt to help but I keep getting errors on the website. There are the newly created Woocommerce pages. I managed to get the “Add to Cart” button to be active but there is some loop that crashes the website and the connection to the database is interrupted. I tested several times and your WordPress theme sends too many queries similar to a database attack, it slows down the website and the server cuts the connection to the database and drops the database connections of all users of other websites. Luckily, the service restarts automatically. When I do not enter the website https://langumir.com/portal all the websites on the server work correctly, when I enter to “buy” a course the entire website crashes, when I am logged in as admin and try to create another page The entire website crashes, when I try to modify something from woocommerce the entire website also crashes and generates that database connection error. I have other websites with woocommerce and this problem never happened to me. I changed the php versions from 8.1 to 7.4 and the same error occurs, the WordPress version is 5.9.5 and I don’t update it to 6.1 because apparently your theme doesn’t work with that version. If you can’t fix this, I request that you give me my money back and cancel the license. I can’t loose more time. You have access to everything, even from the htaccess you can choose the version of php that you want. I asked if an additional active module was necessary, but you never answered me. I wait for your last answer and if you don’t check anything, I will remove the host, your WordPress theme will be very nice but in terms of functionality it is useless to me.
Sincerely, Horacio Adolfo Aulicino.
Does your WordPress theme need any special php.ini or .user.ini settings? I deleted both files to observe the behavior of the theme.
It would be great to have these dialogues in private and not here, but I don’t understand why you didn’t reply to all the emails I sent from my Hotmail account. Here you answer everything, this is very good.
The database connection error you told me about earlier was perhaps due to this. I was checking the resources of the server with root permissions, so I determined that according to the reports that the server issued me.
Hi.,
Sorry for the inconvenience, it’s not a theme issue kindly contact the hosting provider to resolve this issue.
Thanks!!
It is not a hosting problem. It is my own server, many websites run on WordPress. Your theme is not working properly. Remove my license and give me my money back. You didn’t log in to the host to help because no login other than mine shows up. I will buy another theme from another company. If you don’t know how it should be configured, your support is depressing.
Hi Ahoracioadolfo.,
Please apply for a refund from this link https://themeforest.net/refund_requests/new, and we will approve it.
Thank you.
Regards., DesignThemes Support.
Hello! Ok, thanks, I did it. Best regards, Horacio.
Hi Ahoracioadolfo.,
Please apply for a refund from this link https://themeforest.net/refund_requests/new, and we will approve it.
Thank you.
I just applied for the refund again. Just approve it, please, don’t lie to me anymore, I’m tired.
Have a nice day, Horacio.