109 comments found.
hello team, photos are included in theme demo import? thank you
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Hello, I want to buy this template for myself.
I have one question.
Does your template support Wordpress text translation plugins such as : WPML , Polylan ?
Do you still support and update this template ?
1. will photos be included in the template ?
2. Will it be possible to change the color palette of the site and individual elements ?
3. Will it be possible to move individual blocks or elements to other pages ?
4. Will the photos be included in the template when purchased ?
Hi!
When I try to install required plugins at start of theme installation, i have a problem with Unyson plugin.
System says “Plugin not activated. A higher version of Unyson is needed for this theme. Please update the plugin.”
What can i do?
Thanks!
your support page for registration does not work i need to know on side navigation how to stop adding new pages
Hi.,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Please send your request to us directly at this email support@wedesignthemes.com
from where to edit the left sidebar in the side navigation page, I can’t find it among the widgets
Hi Peppeventura.,
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them.
As the ThemeForest comments section is meant only for pre-sale questions and generalities, We are not able to provide detailed support here. Please create a support ticket using the link below or mail your queries to support@wedesignthemes.com and our support team will gladly assist and guide you.
Support Forum Link: https://themessupport.com/forums/forum/business-finance/kanni-cctv-and-security-wordpress-theme/
Thanks!!
I need assistance, I can’t remember the password to access the panel and send the ticket, I am asked for the email to start the password recovery procedure, once the email has been entered I am told that everything has been sent to me, but I’m getting no email, I’ve also checked my spam and junk mail. Look for your feedback.
Hi.,
Sorry for the inconvenience,
Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com.
Kindly mention your purchase details and our team would certainly check this further for you We look forward to helping you!
Hi, I have purchased the theme and facing issues after installing the theme with current PHP version and also the contact form 7 plugin.
Hi!., Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Hi guys, i just bought your theme and tried installing it and am getting issues, after installing , am getting issues o my server affecting other sites that i host. I talked to my hosting company and they told me that the theme has an issue. I uninstalled it and all my other client websites are now working fine. I dont think i will be working with this and kindly requesting a refund because i dont know the extent of the damage this has caused and am not willing to risk this again.
Hi Theictweb.,
Sorry for the inconvenience,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Thanks!!
The problem is not the particular folder but for some reason when i upload your theme and activate, it messes up my entire client portal (other client websites get broken) l including other hosts and there is no way am going to start telling my clients that we are down because am testing something over and over. I even have no idea why its happening but my host said your theme has an issue thats affecting my server and have never seen anything like it. Am asking that we dont go back and forth about this.
Hi.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
I have sent them, f am not helped am flagging this transaction with my bank as fraud. Not going to be cheated.
I have another theme working well on that site that i put, make sure you dont mess it up and i dont expect you to break my client portal and other sites otherwise should i see any broken site during your tests, i will go ahead and sue you for those damages. FYI
Hi.,
We get the “This site can’t be reached” error. So please send us the valid WordPress login details.
I sent you all the details and cant do much about it and in case you broke my stuff, its time for me to take action about this
Hi Theictweb.,
Sorry for the inconvenience, we haven’t received your details. So kindly share your WordPress admin credentials and the FTP access through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Thanks!!
Stop giving excuses, i sent you everything to your link in the chat, if this is not resolved by end of today, you either refund me or i will dispute the transaction with my bank. I dot have time to keep going back and forth. Thanks
I made a fresh install to another site and imported demo again, however some sections appear to be broken on the home page and not aligned like in the demo display on envanto, things like the scroll bar. Am sending details of the new logins to you for to take a look.
same as the footer, there is no space between the icons such as location and the address itself, same as contact number and email details
I have waited or for 23 hours with no support or reply as regard my issue, if you can fix the issue and yet i have sent you the details, please just refund me my money and i will purchase another theme for use with better support, this is the last time am buying an item from you. i think the previous themes i have bough from you were a mistake because your support is so pathetic and you just care about taking peoples money.
Hi.,
Sorry for the inconvenience. we checked your site we have not seen any issues or broken kindly mention your exact issue in detail with some screenshots or short video records so that we can check and let you know.
Thank you. We look forward to helping you!
am tired of gong back and forth about this, if you cant fix the issues, please refund me and i move on with something else, why are you clinging onto this? Sen me a link where i can send the screenshots to explain what am talking about. Thanks
Please send your request to us directly at this email support@wedesignthemes.com
Does your theme support PHP8? Our hosting provider has moved to PHP8 and now our website no longer works
Hi Mkpas2.,
We are updating the themes one by one to the latest version of ( PHP 8.0 ), and we will release an updated version in the upcoming month of this theme.
Thanks!!
Regards., DesignThemes Support.
Thanks for your response. Do you have any temporary solutions for us? Cause currently we cannot get our website back online without this update.
Hi Mkpas2.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Thanks!!
Is there any chance that this theme will work with Poly lang plugin? I have tried that and it all looks fine until I try to set different header and footer for translated pages – it always set same header or same footer for all translations 
with your recommended translatepress plugin it’s even worse, because it doesn’t let to translate properly Slider Revolution (sentences used in slides have different length – I hope its easy to imagine that same slide in different languages looks different )... So my question is – can you recommend plugin that works with your theme and let properly translate th website (no wocommerce needed)???
Hi.,
Please refer : https://docs.wedesignthemes.com/dt_articles/translation/
Please refer the video : https://youtu.be/1WL6K_aTHoM https://youtu.be/tNRmzakcOm0
Thank you for sending me instruction how to use poedit and wpml, but I dont see how this should help. Do you want me to buy license for WPML and check if it works with Slider Revolution? or what?
Hi Mockupist.,
Thanks for the reply. Our theme is 100% compatible with WPML plugin. You no need to buy the plugin it will be available in the wordpress.org site as well. You can install and use it with our theme.
Thanks!!
Regards., DesignThemes Support.
Will it allow me to set different slider (Slider Revolution) for every translated language??? I don’t want test 4th translation plugin on your theme just to discover that the results are visually non acceptable.
Hi.,
Only one slider can be selected in the page and it can be translated .Its not possible to set multiple sliders.
then I don’t see where’s the difference comparing to what I have already achieved with translatepress
Hi.,
Kindly refer to the article to translate using PO Edit.
Please refer: http://docs.wedesignthemes.com/dt_articles/how-to-translate-wordpress-theme-with-poedit/
Thanks!!
hi, why some headings are overwritten by font-family: NexaBold,sans-serif; no matter what I set in typography???
why some demo pages are total trash – in example home-2 ???
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately along with issue screenshot via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
[ultimate_spacer height=”30″] icon_type=”custom” icon_img=”id7693|urlhttps://vigil.wpengine.com/wp-content/uploads/2017/09/img2.jpg|caption^null|alt^null|title^img2|description^null”]Our Vision/ultimate_icon_list_item Etiam ultricies nisi vel augue. Curabitur ullamcorper ultricies nisi. Nam eget dui. Etiam rhoncus. Maecenas tempus, tellus eget condimentum rhoncus, sem quam semper libero.
i have showing these error https://speedsat.siddiquifarm.com/about-us/ like you see that url fixed it asap
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
submitted do the fix and let me know it’s urgent
Hi.,
We have fixed the issue. Kindly, have a look.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Failed to access Github repository “ThemeFuse/Unyson-Backups-Extension” releases. (cURL error 28: Connection timed out after 5000 milliseconds)
fix that error please
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you (Free).
I want to do that by myself share demo .xml file with me so i can go with that
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the XML files.
We would be happy to help out here support@wedesignthemes.com.
I already send the message to you please check already share details of ftp
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
how to do you download back and demo plugin? do let me knw please
Hi.,
Its Unyson Plugin update issue .,
We Send XML Files to your mail
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
My concern is with demo installation plugin unyson not working it shows error while downloading
Hi.,
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Support system not working when i go to register account there is no recaptha i have seen but it shown that error to me
Hi.,
Sorry for the inconvenience,
Due to server maintenance process you unable to register., now our support was working fine https://themessupport.com/forums/
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Does the theme supports any multi-language plugins? Subpages for example WooCommerce pages supports that multi-language plugin as well?
Hi.,
Thank you for contacting us.
Yes, the Theme fully supports RTL languages, and the theme fully supports both WPML and Polylang plugins for multilingual sites.
We add over 700 items to our website, with the correct formatting using H1-H2-H3 etc. I ‘m checking our website we lost all the format we lost the Categories we lost SKU number I thought it was something on our end, I can’t log in to your Forum (I don’t get the reset password link your website is BROKEN) to see if anybody else is having the same issues.
Hi bcsjazaerli.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Thanks!!
Regards., DesignThemes Support.
I’m not able to log in to the support form, I tried to reset my password, no answer from the server (I did go through all the steps to reset password). I just renewed my support. If you don’t want to give me access to what I paid for, please issue me a refund
Hi bcsjazaerli.,
Thanks for reaching us. Sorry for the inconvenience. We checked your user details from our end to reset the login credentials for you. But we haven’t your name from our end, can you please share your email address or exact username that you have purchased the theme with us. So that will check and resolve your issue as soon as possible.
Without your credentials, we tried to resolve your problems. If it is mandatory we need it to resolve your issues or queries.
Thanks!!
Regards., DesignThemes Support.
My email is sjazaerli@icloud.com, I don’t remember my username, though.
Hi bcsjazaerli.,
The support forum login details is sent to your email address. Kindly have a look. Now you can able to access the Kanni theme support forum.
Let us know if you have any queries or issues. We are happy to help you!
Your valuable rating is important to us. It will make us happier and more energetic to help and support valuable clients like you.
Kindly, rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Thanks!!
Regards., DesignThemes Support.
I logged in my Password (the New one) is saved everything is fine I triad to login today my password is wrong I did the reset password NEVER RECEIVED THE RESET EMAIL. Is there something wrong with your password reset producers? Way do I need to contact you every time I reset my password.
Hi bcsjazaerli.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Thanks!!
Regards., DesignThemes Support.
Information sent
Hi Sam.,
Sorry for the inconvenience caused. We have sent the forum login details to your email. Please have a look.
Regards., DesignThemes Support.
hello, I’m having issues with the contact form and get this error: There was an error trying to send your message. please try again.. How can i resolve these
Hi Pdlkenya.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue as soon as possible.
Thanks!!
Regards., DesignThemes Support.
I have a question for support, and I am locked out. I have a valid purchase code, and when I enter it, it says that it is not valid. I have left comments/posts on the forum within the last month, and all was fine. Now? I am unable to login because you think my purchase code isn’t valid. PLEASE HELP.
Hi.,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
- A warning for potential buyers * The mega menu option that comes with this theme is very limited. I am trying to create a mega menu similar to Etsy’s menu and this theme does not allow you create it. Most importantly, you cannot install a mega menu plugin to create a different mega menu. You CANNOT create the Etsy menu with this theme (if you are looking for something similar).
No mega menu plugins work with this theme.
I have been told by my programmer that I have to pay $500 to have the theme updated/changed to be able to use a mega menu plugin that will work to achieve the look that I want.
Support says that they can help me, but they are now trying to get me to use their mega menu which is NOT what I want, I’ve submitted samples of my design, and they still will not make this right.
Hi.,
We checked your site and it seems you didn’t activate any third-party plugin regarding “Mega-Menu” so please install and activate “mega-menu” plugin and let us know. If any issues, we will check this.
Regards., DesignThemes Support.
You guys are killing me. I have been waiting for a fix for almost 2 weeks now. You did not tell me to install the plugin, you asked for me to send you a link, which I did, and you did not reply to me until I posted here, publicly.
I have the plugin installed, but it was not activated. You could have EASILY activated it.
It seems like you are dragging this out which I am not happy about. I do not want to hear back from you that there is something wrong with the plugin, as my developer tried 3 different plugins and NONE of them worked. This is a problem with the theme!
Please help me. I can’t work on the site until this is resolved and now I am 2 weeks behind.
Hi.,
Create a menu – https://prnt.sc/2064bwf and let us know which menu you want to display in the front-end? send us a clear video we will help you.
You can send a reference video also what you have tried.
Regards., DesignThemes Support.
I responded to your email, but I have purchased a license for the Max Mega Menu (this is what my developer wants to work with). When you turn off the WP Bakery Builder, the plugin works.
This is a conflict with every Mega Menu out there and the theme builder. Is there anything you can do to change this?
I’ve tested it with 2 other plugins and the same issue. It will not work unless we turn off the WP Bakery builder, as your mega menu takes over the navigation completely. Please fix this!
Hi.,
We replied to your mail ID. Please check it out.
Regards., DesignThemes Support.
Hello Again,
I moved the site and am having font issues again, same as I did when I first installed the site on my dev server.
None of the fonts work for the body, h1, h2, h3, h4, h5 and when I try to change it, it doesn’t accept the change.
The fonts are set to the correct font, but they aren’t working. I do not have an active working cache plugin on the site, either.
I posted on your support forum, but it doesn’t update/display the info, and when I try to post it again, it tells me that it is duplicate content.
That’s why I am here bugging you.
I will email you privately to try to resolve this issue. Thanks. Erin
Please disregard the above comment. The issue has been resolved.
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
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