Discussion on Kanni - Home Automation, CCTV Security

Discussion on Kanni - Home Automation, CCTV Security

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99 comments found.

hi, why some headings are overwritten by font-family: NexaBold,sans-serif; no matter what I set in typography???

why some demo pages are total trash – in example home-2 ???

Hi!.,

Please mail us your site credentials (WP &FTP access logins) immediately along with issue screenshot via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Then we’ll help you to get rid of it ASAP !!

[ultimate_spacer height=”30″] icon_type=”custom” icon_img=”id7693|urlhttps://vigil.wpengine.com/wp-content/uploads/2017/09/img2.jpg|caption^null|alt^null|title^img2|description^null”]Our Vision/ultimate_icon_list_item Etiam ultricies nisi vel augue. Curabitur ullamcorper ultricies nisi. Nam eget dui. Etiam rhoncus. Maecenas tempus, tellus eget condimentum rhoncus, sem quam semper libero.

i have showing these error https://speedsat.siddiquifarm.com/about-us/ like you see that url fixed it asap

Hi!.,

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

submitted do the fix and let me know it’s urgent

Hi.,

We have fixed the issue. Kindly, have a look.

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end :)

Failed to access Github repository “ThemeFuse/Unyson-Backups-Extension” releases. (cURL error 28: Connection timed out after 5000 milliseconds)

fix that error please

Hi.,

We have installed the theme and imported the dummy data. Please have a look.

Thank you, we look forward to helping you!

Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.

Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm

Hoping for a 5 star rating from your end :)

how to do you download back and demo plugin? do let me knw please

Hi.,

Its Unyson Plugin update issue .,

We Send XML Files to your mail

Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm

Hoping for a 5 star rating from your end

My concern is with demo installation plugin unyson not working it shows error while downloading

Hi.,

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

Support system not working when i go to register account there is no recaptha i have seen but it shown that error to me

Hi.,

Sorry for the inconvenience,

Due to server maintenance process you unable to register., now our support was working fine https://themessupport.com/forums/

Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you

Does the theme supports any multi-language plugins? Subpages for example WooCommerce pages supports that multi-language plugin as well?

Hi.,

Thank you for contacting us.

Yes, the Theme fully supports RTL languages, and the theme fully supports both WPML and Polylang plugins for multilingual sites.

We add over 700 items to our website, with the correct formatting using H1-H2-H3 etc. I ‘m checking our website we lost all the format we lost the Categories we lost SKU number I thought it was something on our end, I can’t log in to your Forum (I don’t get the reset password link your website is BROKEN) to see if anybody else is having the same issues.

Hi bcsjazaerli.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Thanks!!

Regards., DesignThemes Support.

I’m not able to log in to the support form, I tried to reset my password, no answer from the server (I did go through all the steps to reset password). I just renewed my support. If you don’t want to give me access to what I paid for, please issue me a refund

Hi bcsjazaerli.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Thanks!!

Regards., DesignThemes Support.

Information sent

Hi Sam.,

Sorry for the inconvenience caused. We have sent the forum login details to your email. Please have a look.

Regards., DesignThemes Support.

hello, I’m having issues with the contact form and get this error: There was an error trying to send your message. please try again.. How can i resolve these

Hi Pdlkenya.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue as soon as possible.

Thanks!!

Regards., DesignThemes Support.

ummhumm Purchased

I have a question for support, and I am locked out. I have a valid purchase code, and when I enter it, it says that it is not valid. I have left comments/posts on the forum within the last month, and all was fine. Now? I am unable to login because you think my purchase code isn’t valid. PLEASE HELP.

ummhumm Purchased

Hello Again,

I moved the site and am having font issues again, same as I did when I first installed the site on my dev server.

None of the fonts work for the body, h1, h2, h3, h4, h5 and when I try to change it, it doesn’t accept the change.

The fonts are set to the correct font, but they aren’t working. I do not have an active working cache plugin on the site, either.

I posted on your support forum, but it doesn’t update/display the info, and when I try to post it again, it tells me that it is duplicate content.

That’s why I am here bugging you.

I will email you privately to try to resolve this issue. Thanks. Erin

ummhumm Purchased

Please disregard the above comment. The issue has been resolved.

Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you

Hello, What is the last Woo-commerce Version that this theme compatible with it? Regards

Ok thanks. Hope you will purchase our theme now.

Hello I purchase the theme and I have an error while importing the demo content, when I open your website for support and register then no confirmation link sent to my email and I cannot login Please any help ?? Regards

Hi.,

Thank you for contacting us.

You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.

Please send your request to us directly at this email : support@wedesignthemes.com

There is a big problem with the customer support, I have been waiting for 1 week for support but nothing has been done. when you ask for help they just keep spaming you with links that dosen’t help.

Hi.,

We replied to your mail ID. Please check it out.

Regards., DesignThemes Support.

Why you only reply after we comment here?

Hi.,

Sorry, Our replies in spam folder so we sent it again.

Regards., DesignThemes Support.

Hi,

Anchor link in rev. slider that should lead to the specific ID section on page, it leads to the top of the page instead. Any idea what’s wrong?

Hi.,

Please send some screenshots we will help you.

Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.

Regards., DesignThemes Support.

Why did you remove my post for access to your support forum, if I do not get access to what I paid for I will ask for a refund

Hi.,

Sorry for the inconvenience,

Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you

We look forward to helping you!

I’m very disappointed with this theme. I have found that the images do appear pixelated. This is generally due to poorly optimized images (loss of quality with reduction of size). this is the website. https://cctvwithinstallation.co.za/

Hi.,

Thank you for contacting us.

Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.

Image Purchase link : http://docs.wedesignthemes.com/image-link/kanni.txt

Open Source Images :

https://unsplash.com/s/photos/cctv https://unsplash.com/s/photos/security-camera https://unsplash.com/s/photos/surveillance https://unsplash.com/s/photos/cctv-camera

Thank you, we look forward to help you!!..

Regards., DesignThemes Support.

I just brought your CCTV theme, but pictures are blured. Please see link below and advice what to do. https://cctvwithinstallation.co.za/

Hi.,

We already mentioned in our portfolio page .,

Please refer: https://prnt.sc/12r3zlu

Note: Most customers upload their own images.

There is plenty problem with you theme, i can’t register for support on your website. email for registration never come to my inbox, all the pluging on the theme asking me for license. I need refund that all

Hi.,

From which email id, you have registered in our forum. Please let us know so that we can reset your login and send it to you.

Regards., DesignThemes Support.

Please tell me how i can remove or disable right side sticky/floating 2 buttons forms (Enquire Now & Book a Service Call)

Hi.,

Thank you for contacting us.

Get into Admin Panel > Footers > Edit Footer there you can remove the button ,

Ref : http://prntscr.com/krob28

I tried to register in your support system, but I never received the password. Even when I tried to reset it. How can I create a support ticket? my email is kanikov.alex@gmail.com

Hi. , Sorry for the inconvenience,

Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you We look forward to helping you!

hi, i bought your theme but it is very slow and difficult to edit. everything is set up with shortcodes and it asks me to get an extra wp bakery license. I subscribed to your support department but I did not receive an e-mail. I cannot open a support request. I want to give back.

Hi.,

Sorry for the inconvenience,

1) Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.

You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/

Documentation : https://assetcleanup.com/docs/

Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M

2) Kindly refer the below links for updating the plugins : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/

Download updated plugins: http://docs.wedesignthemes.com/dt_articles/updated-theme-premium-plugins/

3) Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you

We look forward to helping you!

i cant register on your item support dont receive emails

we installed all after importing demo content we only see alot of shortcode. it looks like visual bakery is not installed. but we already instaled all also a new verison. tried to reset the whole wordpress and installed all again. but no changes. everything looks same please look at the webpage: http://camseller.de.dedi5837.your-server.de/

Hi.,

Sorry for the inconvenience,

1) Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you

2) Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

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