42 comments found.
Hi My client has picked your khaki theme but i see you do not support it anymore which concerns me – will you not be updating this theme again?
Hi,
I suggest choosing a different theme for your new project. This one won’t receive major updates soon, only critical fixes.
Regards, Nikita.
Hi there, I’m absolutely loving your theme but got it from Envato Elements so not entitled to any support. I was wondering if you are able to update the plugins at all please? Custom Fields Pro is out of date. Thanks and keep up the good work 
Hi,
You can read here how to update bundled premium plugins https://nkdev.info/docs/wordpress-themes-basic/premium-plugins-update/
Regards, Nikita.
demo content installation for BAND Template is not working properly.
Hello. I don’t have support but hope you can answer this if it is an easy fix. I want to put a custom url on the logo in the navigation. I’ve tried plugins, functions.php filters and editing header.php in child theme with no luck. Do you know if this is possible to access chging the url via theme settings? thkyou kyle
Hey.
The function which works with the logo named `khaki_get_main_navigation_logo` and placed in the /inc/extra.php
You can try to customize it.
Regards, nK.
thkyou very much!
Hello, I bought your wordpress theme via envato elements.
I’m having an issue with the displaying of featured images in the blog and archive pages. They are all broken.
I’ve tried to submit a support ticket, but it doesn’t let me. I dont have a purchase code in my elements license, and when I try to verify it directly via the ” VERIFY PURCHASE WITH ENVATO” button, it still doesn’t work.
Can you assist as soon as possible?
Hey.
We don’t provide support for Elements purchases. Most probably the problem in your server or site configuration, which you will need to fix on your own or with 3rd-party help.
Regards, nK.
Hi I really like your theme which interests me. In the mobile demo, the video does not open in a lighthbox, it opens on the vimeo site. Is it possible to have the lightbox on the mobile ?
Hey. We don’t have an option to change this behavior, it is only possible with code customizations.
Thanks, for the great theme design. Is it possible to add to the next update – font-display swap – to pass Google recommendation – “Ensure text remains visible during webfont load”?
Hey.
Google Fonts loaded using plugin Kirki https://wordpress.org/plugins/kirki/. You may try to ask for help on the plugin forums.
Regards, nK.
Hello, how can I change the header video and put a my own video? I am trying it from appearance – customize, but it does not work. Im putting either a youtube video or a normal image, and its still saying “This is Khaki The Most Advanced Website Layouts” “1920×1275”.
Thank you, Silvia
Hello, I bought your wordpress theme via envato elements.
I cannot change the logo in the theme settings, the logo section does not appear. http://prntscr.com/qsd85qAlthough the theme version is up to date, I cannot add a logo, how can i solve this problem?
Hi.
All theme options placed in Appearance > Customize. And Logo you can change in Navigation > Main Navigation.
Regards, nK.
I purchased support but am not able to submit a ticket. Can you help? The verify with Envato button does not work either.
Nevermind it is working now
Hello
I tried following the tip in this article – https://nk.ticksy.com/article/12130/ – to add sub menu items on the mobile device as well as the side navbar. Do I just add the code to the Khaki Child: script.js file? I am an amateur when it comes to coding so any advice would help, please.
Hi.
Yes, you can add it to the script.js of the child theme. This is a recommended way.
But also you have other ways, for example, use 3rd-party plugins, such as this one https://wordpress.org/plugins/custom-css-js/
Regards, nK.
Thank you very much for your help, I appreciate it.
Hello
I tried creating a ticket but it says that my purchase code for Khaki is for a different Envato product? I got the code from Khaki’s documentation and the function for verifying it with Envato is not working. I tried this a few times now but nothing seems so work.
Pease help.
Kind regards, Zané
Hi.
Maybe you tried to create a ticket in “Khaki – HTML” category? Your category is “Khaki – WP”.
If you still can’t create a ticket, you may ask here in comments.
Regards, nK.
Hello! I’m having a problem with the side navigation menu always showing up even when I have it disabled.
Hi again. I downloaded the theme from Envato Elements. Is there no support for the subscription service as there is no purchase code (only licenses) for each download.
Hi.
Create the ticket in “Bug Reports” category. Your ticket will be assigned to the theme developer and if will be found a bug in the theme, it will be fixed in the theme update.
Regards, nK.
I built a Wordpress site with your Khaki theme about a year ago and now it’s telling me to reactivate the theme in order to update it. However, it won’t let me reactivate it. Gives me this message “Please, reactivate theme (updater method was updated and old code is deprecated now)” When I click on Deactivate, it takes me to sign into Envato, then to an nk 404 Page Not Found page. Can you please help with that?
Hi.
Try to deactivate the theme in theme dashboard first (Admin Menu > Khaki > Dashboard) and then activate it again.
Regards, nK.
Not sure why that didn’t work the first time, but it did this time. Thanks for reminding me to try that again.
However, now the main navigation looks totally different! Instead of having the corner frame around each menu item when hovering or active, it shows an underline with a weird box to the bottom right. And also the mobile hamburger icon is visible on the desktop view (with the regular menu) and the desktop menu is visible on the mobile view (with the mobile icon). How in the world did this happen??? I may have used some code before to create the effect around the menu items, but not sure since it’s been so long. That said, why would that change anyway?
For now, I have gone back to version 1.11 of Khaki in order to keep the client happy. But if there is a solution to this, please let me know. Thanks!
Hi.
Yes, we changed a lot of parts in the major theme update, see the changelog here https://nkdev.info/downloads/khaki-multi-purpose-multifunctional-wordpress-theme/#changelog .
What is the “weird box to the bottom right”? I’m not sure I understand.
I see the bug with the hamburger menu and a desktop menu showing both at the same time on some screen sizes. It will be fixed soon. Thank you for reporting to me.
The theme overall styles slightly improved. Old menu active styles don’t suit us, so we changed it.
Regards, nK.
Hi, you theme is great ! I just have a quick last question for you. I am having trouble with the mobile navigation showing up as well as how to add social media to the footer.
Hi.
Could you please create a ticket in https://nk.ticksy.com/, so the theme developer will give you a proper answer. It will be good if you also give your site URL.
Regards, nK.
Bonjour! Est ce que si on achète le thème KHAKI, on obtient tous les autres pages démo?
Hi.
You can import all available demo pages using demo importer. https://nkdev.info/docs/khaki-wp/installation/demo-content/
Regards, nK.
hi I am interested by your themes. The demos also interest me. the question is: if I buy a theme, I would have all the demon in full version?
You will be able to import 1 demo from the demo site. It is possible to import all of them, but posts and pages may conflict. The demo site is built using Khaki theme, so all customers can see the same on their sites.
Hi nk – renewed my support but still says support expired on the nk.ticksy.com support site. Can you advise on how I can submit a ticket? thks kyle
Hi.
Make sure you selected “Khaki – WP” category.
Try to click on verification button
Also you can try to login out and log in again with Envato oAuth.
Regards, nK.
Happy new! I dont see where to choose a logo for mobile. Not the drawer, but for the head of the khaki theme. No logo shows on mobile. It shows fine on desktop, but it is different on mobile.
Hi, I opened a ticket (# 1800201) on your site 10 hours ago. what are the times to save?
tks,
Hi.
As you can see here https://themeforest.net/item/khaki-multipurpose-wordpress-theme/19968221/support our support time is 1 business day.
Regards, nK.
Hello _nK
I need some quick help please (support expired).
I want to put a background that repeats horizontally in the header, but does not affect the top bar in any way. I seem to have the selectors mumbled up and have been trying to pick them out.
Please help if you can. I tried to login to item support but for some reason, the login form won’t load/appear.
I have also sent you email on this with a link to view what I’m referring to.
Thanks!
Never mind, finally found the right selector. Thanks!
Hello _nK,
It appears I got myself into another CSS fix and need some help.
Where/how can I change the normal and hover state colours of the main navigation menu items/texts? I can’t seem to pick out the right selectors.
As before, I’ll keep trying while waiting for your response and let you know if I find it. But please respond as soon as you see this. Thanks!
Hi.
You can use this custom CSS:
/* Menu Item */
.nk-navbar-top .menu-item > a,
.nk-navbar-top .menu-item > a > span {
color: #cecece;
}
/* Active, Hover Menu Item*/
.nk-navbar-top .menu-item.active > a,
.nk-navbar-top .menu-item > a .link-effect-shade {
color: #d28f45;
}
Regards, nK.
This works!
nK to the rescue!! 
Hey nK,
I’m trying to look for the setting to reduce the width of my sidebar on my pages but cannot seem to find it. Any hints?
Thanks!
It currently seems like one-third of the page and I don’t remember how I set it or how to reduce it now. Please help.
The sidebar has a static size. You can change it with custom CSS, but we don’t provide it.
