161 comments found.
There is a a problem with icon animation using Safari, the animated icons in the section (Why Choose Us).
Another thing, when I used test website speed, the them needs to (Leverage browser caching)
Please do your best to update the them solving these issues. Thanks
Hello!
Thank you for your report, I will try to test this bug and release an update version to resolve it.
Regards, LineThemes.
Hi there! 2 questions:
1) I went to my site today and now the footer is sticky, covering content, and all three footer widgets are stuck in the first row. I didn’t change anything what’s the problem, ya think?
2) Is it safe to upgrade wordpress? I’m always afraid to, since this theme hasn’t been updated since December.?
Thanks SO much!
FYI: http://goo.gl/reZoJb (sorry forgot to include)
Hmm, it seems one of your widget in the footer had open tag but missed the close tag. If you can give me your admin information, I will try to figure out for you.
Regards, LineThemes.
Great! How do I email that to you?
you can create a ticket at http://linethemes.ticksy.com
Doh. My support is expired. 
Fixed it. Thanks… Will you be updating this theme at all anytime soon, ya think? I’ll renew support if you do.
Hi Team
I am facing the following issue on my website: Parse error: syntax error, unexpected T_STRING in D:\Hosting\9281786\html\aktgurgaon.com\in\wp-content\plugins\themekit\includes\options-plus\loader.php on line 6
The hosting is running with GoDaady PHP 5.4.
Please help me resolve the issue as its critical.
Thanks!
Hello!
It seems your hosting doesn’t run with PHP 5.4, could you please confirm with your hosting provider?
Regards, LineThemes.
Hello
Thanks for your Reply
godaddy say in my Hosting have PHP 5.4
Hmm, could you please create a ticket at http://linethemes.ticksy.com with your FTP information? I will help you to resolve this issue.
Regards, LineThemes.
Do you have any HTML Version. Liked the theme very much.
Hello!
At this moment, I don’t provide the HTML version for this theme. Thank you so much for interested in my theme.
Regards, LineThemes.
Visual Composer does not work. When will theme be updated with new version of VC?
Hello!
Please follow instruction from this article https://linethemes.ticksy.com/article/7459 to update Visual Composer.
Regards, LineThemes.
I do not display my field Custom CSS. Please help
www.demo.malfinio.pl/1.jpg
Hello!
Please create a ticket at http://linethemes.ticksy.com to get our support service.
Regards, LineThemes.
Hi there, I am getting an error when I try to install the child.zip. It’s telling me that I do not have a parent theme installed even though I installed the parent first. How do I fix this?
Hello!
I’ve replied in your ticket, please check it.
Regards, LineThemes.
I’ve noticed the text appears quite blurry in Chrome (in my test site and your demo), especially bold fonts, is there a solution to this, or is it just a chrome issue? (Other sites do look OK in chrome) Also look slightly blurred in IE but Firefox is fine!
Hello!
Could you please give me some screenshots? I will check this issue and fix it for you.
Regards, LineThemes.
You can view this url of your demo in firefox and chrome to see the difference: http://demo.linethemes.com/?theme=konstruct&utm_source=themeforest&utm_medium=preview-button&utm_campaign=konstruct. The text is definitely quite blurry in chrome on my own system, whether it’s the same on yours or other peoples system I don’t know? However I’ve just noticed another site is also blurry on chrome so perhaps it’s just my system related rather than your theme, apologies if so!
Hello!
Please try to open your website or our demo in another computer for testing purpose. I’ve tested with our computer, and I cannot see the blurry text as you told.
Regards, LineThemes.
Does your theme supports 4.5 wordpress version?
Can you please send me the latest version of VC? We have updated our website to Wordpress 4.5 version and after that the VC has stopped working in the WP backend.
Thanks,
Hello!
Please create a ticket to http://linethemes.ticksy.com to get our support service. I’m sorry for this inconvenience.
Regards, LineThemes.
Hello- I have asked this before, but how do I remove the words line themes and the extra name from the testimonial rotator? Last time you just went in and edited it. I have emailed support@linethemes.com 9 days ago, but haven’t heard a response. Thanks
Hello!
I’m so sorry for the inconvenience you have got and our late response.
Could you please submit a ticket at http://linethemes.ticksy.com? It will help me more to tracking your issues for providing the better services.
Regards, LineThemes.
Well the ticket system won’t let me, because my renewal just expired yesterday so my purchase code won’t work.
Hello!
Please try to create a ticket in the category “LineThemes” at http://linethemes.ticksy.com. This category doesn’t need to verify the purchase code.
Regards, LineThemes.
For some crazy reason my client wants to disable the mobile version of the website. Is there anyway to do that?
Hello!
We don’t provide the option to disable the responsive feature. However, you can duplicate the file “assets/css/style.css” and remove all the code for the responsive purpose.
Regards, LineThemes.
Hi, I have installed the template here http://mtlooktest.it/libo/ but the logo isn’t appear, why?
It’s all ok!
Hi,
I have imported data but it stopped at Download Media, I suppose it is probably due to image not allowed to be downloaded. All the pages appears except the images and the homepage slider. I suppose the slider has to be uploaded separately?
Thanks in advanced.
Best Regards, Wesley
Hello, Wesley!
Please create a ticket at http://linethemes.ticksy.com with your admin information, I will check this issue and help you to resolve it.
Regards, LineThemes.
I have submitted on 30 March but still no respond from your side. BTW, Appearance => Advanced => Custom CSS no textarea issue the temporary workaround is using Visual Composor > Custom CSS
Hello, Wesley! I’ve replied your ticket, please check it.
Hi!
I’ve noticed weird thing in Appearance => Advanced => Custom CSS. Below the “Custom CSS” header there is no textarea to paste some custom styles.
Please have a look on a printscreen: http://oi64.tinypic.com/zvwk15.jpg
Hello! I will check this issue and fix it, I’m so sorry for this inconvenience.
How is going on with my issue?
Hello!
I’ve found the problem, please try to download the “ThemeKit by LineThemes” plugin from http://demo.linethemes.com/plugins.php?id=themekit and upgrade it. You can try to install the plugin “Easy Upgrade Theme And Plugins” to upgrade a theme or plugin.
Regards, LineThemes.
Hello Liking the theme. Just wondering if its easy to increase the font size of the menu headings easily (without affecting the mobile responsive viewing)? Cheers
Hello
Yes, you can easily customize font size of the menu heading. Eg: https://monosnap.com/file/ufKdfU0RmeVTJkA6d8qYVUgHcvFNqU
Regards, LineThemes.
Thanks.
Do you think the theme is compatible with this plugin: http://codecanyon.net/item/cost-calculator-wordpress-plugin/12778927
(I understand if you don’t know, I doubt it’s possible to test it with every plugin on the market!)
Cheers
how to get rid of white space between the slider “vc_col-sm-12 wpb_column vc_column_container ” and “wpb_row vc_row-fluid vc_custom_1425980294490” on mobile devices , it is because of the margin-bottom: 30px; so how to make margin-bottom: to 0 just for the slider and not the rest rows that using the same class?
Hello!
I’m so sorry for the inconvenience you have got and our late response. We have got an overwhelming workload at this time.
With your case, please create a ticket at http://linethemes.ticksy.com and provide some screenshots for me. I will help you to resolve it.
Regards, LineThemes.
Is this theme don’t support WordPress 4.4.2 version, I updated the wordpress version and the theme acts wired…
Thanks for your feeback, however we rechecked and found Konstruct work normally. Could you please provide more details about your site issue.
This is our ticket system https://linethemes.ticksy.com
Hi,
Sorry I forgot to update on your comment.
The problem is with the menu, when I click on any other menu item the fonts get changed automatically. Not sure why? Can you help?
Thanks,
Hello!
I’ve got some report with the same problems recently. Actually, this is a bug of the Chrome browser, you can see this link ( https://bugs.chromium.org/p/chromium/issues/detail?id=336476#c40 ) for more detail.
To resolve this bug, please add the custom CSS below into Appearance => Advanced => Custom CSS.
body
{
-webkit-animation-duration: 0.1s;
-webkit-animation-name: fontfix;
-webkit-animation-iteration-count: 1;
-webkit-animation-timing-function: linear;
-webkit-animation-delay: 0.1s;
}
@-webkit-keyframes fontfix{
from{ opacity: 1; }
to{ opacity: 1; }
}
Regards, LineThemes.
I have purchased this theme and here visual builder plugin is attached with them. I already activated theme under the dashboard. Then why “Visual Composer License Key” is require. Also where I can get “Visual Composer License Key” for plugin update.
Hi, don’t worry about the key require. We have bought extended license for the all the external plugins such as Visual Composer, Revolution Slider in our theme so you can use it normally.
You can check this link for more information https://wpbakery.atlassian.net/wiki/display/VC/Extended+License
Hi, the theme is perfect but I have a question: - How I can change the height of the menu? I’m using header-v4. Thank you!
Hi,
You can use this Custom CSS to change the height of menu in header-v4:
masthead.header-v4:after {
height: auto; bottom: 33px; }
masthead.header-v4 .wrapper:before {
top: auto; bottom: 0; }
masthead.header-v4 .navigator .menu li a {
height: 141px; line-height: 141px; }/* You can increase, decrease the height and line-height value as you want */
Then you need to go to Appearance > Customize > Header > Logo settings to change the margin & size of logo to match with the new height of menu.
Hope that help figure out your question.
It seems our Custom CSS content is lost here. Could you please submit us a ticket to https://linethemes.ticksy.com/ for the more convenience support?
Hello- 1) How do I hyper link the portfolio feature image to the correct page or a specific page url that I want it to go to. 2) How do I remove the extra name and the word Line Themes on the testimonials on the home page, plus how do I change the testimonials so they don’t “bump” the bottom section around because one testimony is longer than the others.
Thank you!
Hello!
With the portfolio hyperlink, I don’t provide the feature to given the custom URL to a portfolio item, I’m sorry for that. With the testimonial problems, you need to update the plugin “ThemeKit by LineThemes” to the latest version. It’s included in the theme package that you can download from ThemeForest page.
Regards, LineThemes.
I have the newest version of themekit by linethemes 1.0.2
Hi,
Could you please submit a ticket here with your Admin account to check this issue https://linethemes.ticksy.com
I tried to submit a ticket but my purchase code isn’t accepted.
Hi,
Could you please send us your Purchase Code and the user you used to buy Konstruct to this email support@linethemes.com
