1881 comments found.
Support no longer replies to emails
Support is nonexistent. They don’t update respond to emails. Support used to be excellent. No more – nobody home.
i am so sorry for all your inconvenience, you could reach our support email at jolt.dev@gmail.com , again we deep apologies for all your inconvenience. Best regards.
My installation says that Dahz DF Shortcodes requires an update and shows the installed version is 1.6 and the required version is 1.7, however when I click Update it says “The plugin is the latest version”
Hi Ismith, Thank your for share your obtacles with us, Could you reach our support email at jolt.dev@gmail.com ? we will very happy to help you. thank you for your understanding.
Best regards
DAHZsupportteam
Hi
I just noticed that when people put variable products in the cart and go to checkout page, the Cart is always empty…
I tried switching to the default wordpress theme and it worked fine, but it looks like with LaBomba is not working.
LaBomba > WooCommerce > Single Product Area and enable Ajax Add to cart. is already switched on.
Can you please help me fix this?
You can try adding any product from here : https://sunkentrampolines.co.uk/product/12-5ft-berg-in-ground-champion-trampoline/
Hi Brenton, i already sent the temporary solution to your email, could you check it? thank you and We are terribly sorry for this inconvenience. best regards
Hi, I tested the theme demo on mobile but the dropdown menu doesn’t work properly, is it just my issue?
the documentation dont’ explain how to set codes, a lot of elements don’t work, I just see a text code, very disappointed
Hi, Could you reach us at jolt.dev@gmail.com, and share with us your site credentials there? we would to inspect it, after we are done, you could reset again your site credentials that you gave to us. best regards
Hello, do you know when you will launch the update for 5.7 version of wordpress? 1 month ago, you wrote “in next 7 days and we will let you know when it done.”
Hi Rboullay,we already update it the WP to 5.7, could you check it to Envato > download tab. or could you sent your site credentials to us to our support at jolt.dev@gmail.com. thank you
i want change mobile menu color from black to white
dear mysticleaf,
thank you for contacting us, could we discuss your issue at our support jolt.dev@gmail.com? we will very happy to help. and could you show us your license code. thanks you for your trust and understanding.
best regards
Candra DAHZ team
we still waiting your message at jolt.dev@gmail.com, have a nice day
why you guys do not upload updated version of your theme, here is wordpress updated to 5.7 and you are living in 2020
dear truq321,
first of all, we would like to apologize for our service lately. we will try to improve our service from now on and further.
about your issue, we still progressing for LaBomba updating. we hope it will done in next 7 days and we will let you know when it done.
again we terribly sorry for all your inconvenience. thanks for your understanding and trust.
best regards,
Candra DAHZ team
Hi – I too am posting here out of desperation. I raised a ticket on the support forum 7 days ago and have also e-mailed jolt.dev@gmail.com and nothing. Not a peep. Dahz – please respond to my ticket and/or email as soon as possible. Very disappointed at the poor level of support.
dear roddeo,
we terrible sorry for all your inconvenience, and we will improve our service start now on and future.
again the deepest apologize from us. thanks for your understanding.
best regard,
candra DAHZ team
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dear luca_marinacci,
first of all, we are apologize for late reply and our service lately. we will improving our service from now on and further.
luca_marinacci, could we discuss it at our support email at jolt.dev@gmail.com (for fast respond 08.00-16.00) we will wait your email, and we will solve it as soon as possible. and give all setting until you get exactly what you want thanks for your understanding and trust.
best regards,
BlueValconn DAHZ team
Hello, do you know wich date the new update is coming? We also have problems with the theme in WordPress 5.6.1. Would like to hear a date please.
Somebody here..?! Is anybody still working in this theme? I guess not!
I think this says enough… Don’t buy this theme!!
Hello SwipeMedia, please reach our support team through jolt.dev@gmail.com and give your site access.
I am posting here out of pure desperation as you do not answer emails. Please let everyone know if this theme is still supported?
We have been using it for more than 5 years and replies from Dahz are no longer forthcoming. The theme is out of date and not compatible with Wordpress 5.6.1 – The only way it works is by installing JQuery Migrate.
On your website when clicking changelog – page goes blank?
I am more than happy to pay to renew support but if you cannot reply to simple question as to wether you are still supporting the theme then I am not sure of the purpose? Do you plan to update the theme and upload another version (your last update was October 2020)?
Hello There,
Labomba update is on queue, we will update the theme.
Hi … does your theme work with elementor as well?
hi daniel25k…. we are sory Labomba – Responsive Multipurpose WordPress Theme not support for elementor ,,
Do you have an update coming soon with the latest version of WP Bakery that includes their 6.4.1 security bug fix?
Hi, Yes we will update the theme as soon as possible.
Kind Regards
Warning: sprintf(): Too few arguments in /home/...../public_html/wp-admin/includes/class-bulk-upgrader-skin.php on line 152
I tried it 10 times and none of them were successful.
Hi, Sorry for late reply. Please send email to jolt.dev@gmail.com. or on our support forum for further assistance
Kind Regards
Why don’t you provide a hassle free setup file. Do we have to wait for you?
It’s been 8 hours and he still hasn’t responded. The theme he sells is not being set up. I can’t get any support from him.
we were try labomba on our site and it works properly , also we are not find your submited issue both at our forum and email , it need time to execute your refund , and we are already approved that , please check, we are sorry that you are not feeling well while using our theme
thanks ,
I’m sending you the information in an e-mail. If you can set it up successfully, you don’t have to return it.
I’m very disappointed. I’ve been trying to update to version 3.0 through ThemeForest, but every version I receive is 2.0.1. I can’t access support because it has expired and expecting me to renew it for another year. Can I please have the latest version delivered to me.
Hi unfortunately you need to extend the support or license extension, so we can help you. sorry for the inconvenience
So why are you putting the latest update behind a paywall when I’ve paid for a license to use your theme and am supposed to receive updates for as long as the theme is available for sale. If this is the case, then you should be updating the theme entry to say it’s no longer compatible with the latest version of WordPress because it frankly isn’t. Can you please update the theme that is currently being hosted on ThemeForest, which is version 2.0.1, with the latest version which is 3.0.
Hi, Please provide your access admin to jolt.dev@gmail.com, Our theme support will help you for update the theme
I have sent admin access through to you.
Hi, can you send it back because we have not received an email from you
labomba/woocommerce/cart/cart-totals.php, labomba/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 4.4.0, labomba/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0, labomba/woocommerce/cart/mini-cart.php, labomba/woocommerce/cart/shipping-calculator.php version 3.5.0 is out of date. The core version is 4.0.0, labomba/woocommerce/checkout/form-billing.php, labomba/woocommerce/checkout/form-checkout.php, labomba/woocommerce/checkout/form-shipping.php, labomba/woocommerce/checkout/payment.php, labomba/woocommerce/checkout/review-order.php, labomba/woocommerce/content-product_cat.php, labomba/woocommerce/loop/pagination.php, labomba/woocommerce/myaccount/form-edit-address.php, labomba/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0, labomba/woocommerce/myaccount/form-lost-password.php, labomba/woocommerce/myaccount/my-account.php, labomba/woocommerce/myaccount/my-address.php, labomba/woocommerce/myaccount/my-downloads.php, labomba/woocommerce/myaccount/my-orders.php, labomba/woocommerce/order/form-tracking.php, labomba/woocommerce/order/order-details.php, labomba/woocommerce/order/tracking.php, labomba/woocommerce/single-product/add-to-cart/external.php, labomba/woocommerce/single-product/add-to-cart/grouped.php version 3.4.0 is out of date. The core version is 4.0.0, labomba/woocommerce/single-product/add-to-cart/simple.php, labomba/woocommerce/single-product/add-to-cart/variable.php, labomba/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php, labomba/woocommerce/single-product/meta.php, labomba/woocommerce/single-product/price.php, labomba/woocommerce/single-product/product-attributes.php, labomba/woocommerce/single-product/product-thumbnails.php, labomba/woocommerce/single-product/rating.php, labomba/woocommerce/single-product/related.php, labomba/woocommerce/single-product/review.php, labomba/woocommerce/single-product/sale-flash.php, labomba/woocommerce/single-product/share.php, labomba/woocommerce/single-product/short-description.php, labomba/woocommerce/single-product/tabs/additional-information.php, labomba/woocommerce/single-product/tabs/description.php, labomba/woocommerce/single-product/tabs/tabs.php, labomba/woocommerce/single-product/title.php version 1.6.4 is out of date. The core version is 4.4.0, labomba/woocommerce/single-product/up-sells.php, labomba/woocommerce/single-product.php
Hi, sorry for the inconvenience , please update your labombo theme or send email to jolt.dev@gmail.com. or on our support forum for further assistance , our support will help you in case you have another issue
Hi there, thanks for taking the time to respond. As per my original message, a revolution slider Woocommerce product slider placed in tabs does not update when switching tabs – it disappears. Refreshing the page brings it back so i am thinking the issue might not be too difficult to fix? Unfortunately the new login password you sent me by email does not work so cannot post on your Labomba support page which is why I post here.
Hi, sorry for the inconvenience ,our supports are working on your case , please stay tune on email and support forum for further assistance
Hi there, I’m having some issues with the revolution slider updating on my site. It’s not updating to the newest version, so there is no slide showing. Can you please assist in correcting. Thank you.
Hi, Please send email to jolt.dev@gmail.com or our forum for further assistance
Thank you
After last update Revolution slider is no longer working in tabs. Sadly, after many attempts to get support no response from you. We have been paying for support on this product for over 5 years and have received reasonable help via email, now nothing. I cannot access my account as the password is no longer valid. Tried resetting it on your forum – no return emails. Not sure what to do as not receiving the support for which I have paid?
Hi, Please send email to jolt.dev@gmail.com or our forum for further assistance
Good morning, we have to update a website that has this issue out of date from the first version (I think), the question is, what important changes should I consider for this? because the contents will be the same. Thank you
Hi, sorry for the inconvenience , Please send email to jolt.dev@gmail.com. for further assistance
