35 comments found.
does it support video slider?
Thanks for contacting us. Currently it don’t support video slider.
I’d like to know if this theme supports square product images. Thanks!
The theme support square product images. But your product must have the same ratio (square). Thank you.
Thanks perfect!
Hi! How can I remove CLEAR ALL & UPDATE CART button of my cart page?
Please submit your question to Support system https://kalathemes.kayako.com/ and the Technical support staff will give you the solution. Thank you.
Any questions about our theme such as Pre-sale questions or report errors, please help us open a conversation here https://support.themeforshop.com/conversation/new
Thank you 
Hi. Nice theme, especially for glasses. Looking at the product page demo https://cs-laparis-6.myshopify.com/products/neque-porro-quisquam-est-qui-dolor-ipsum-quia-4 the photos are a horizonal format. How will it look if I add in a portrait / vertical format photo? I want each product page to have horizonal photos of our glasses and 1 vertical lifestyle photo of a model wearing them.
As your comment in Everything theme, it can not do, due to the limit of Shopify, not caused by our theme. Thank you.
This site is also Shopify and it seems to have vertical and horizontal images of the product on the same page – https://www.poldersoldworldmarket.com/collections/front-page/products/best-all-purpose-wooden-spoon
Or I could be wrong there.
This one is also on Shopify https://www.hopeshades.com/products/hope-4-environment and it has a mix of square and horizontal images.
Also, I didn’t realize you are the same theme developer for both Shopify themes. I noticed the Glasses demo is almost identical on both of your themes, is that right? If so, I’m not sure which of your two themes I should purchase and try out if I just want to use the Glasses demo and layout. Thanks!
Please help us focus in Everything comment!
Please see my email. I sent 2days ago. but it is not solved. and where can I find a manual. Please let me know
I have checked the Support system and see the Customer have answered all your questions! Please help us check it again. We don’t hold any conversation over 24 hours (except weekend). Thank you.
you contact within 24 hours, but my request has not been corrected.
We will answer your question with our best per day, not means all thing will be fix in the first email! There are many thing such as: your question not clearly, your site information, the url of take error,...
But i have checked conversation #6972 and the bug have been fixed, screenshot https://i.imgur.com/1i1AiQK.png You also “seen” it!
All I’m saying is that what you said to be modified was not corrected.
Let’s not just check your e-mail but talk about whether it really has been modified.
Hi please reply to me I sent a message on 17th of Jan.
We will answer soon. Thank you.
HI love the design but what can I do to improve the gtmatrix.com score ??? the page speed is low
Which website did you test it?
And is there any possible function to get testimonial slider on the homepage?
After installation, your site will the same our demo. So, if our demo don’t have testimonial slider, the theme will not include this section. Thank you.
Is a video Slideshow possible?
The Slideshow in Laparis don’t support video slide. Thank you.
Whats about a normal video on the homepage?
The theme only don’t include the Custom HTML section or video section as your idea.
I want to have a video on the homepage like this https://www.plein.com/de/en/men/ Is something like this possible?
The Lapris don’t have video section. So your idea can not make in our theme. We are so sorry about it.
Hello! How do I change the font size and the font color on the banner?
Could you please open a conversation at https://shopifysupport.kayako.com/conversation/new the Customer support staff can help you more. We also checked you give us bad review without any help?
Since LaParis hasn’t been updated since January, when do you plan to update it? Thank you!
We will make a update when the theme have bugs need to fix. So, when the theme not update, that meant the package used is stable without bug and don’t need any update
We still continue support this item. You can open a conversation at https://shopifysupport.kayako.com/ to sent questions to Support staff. Thank you very much.
Aside from being the best theme out there, LaParis has the best support people!
It just took an hour for them to address my queries. Talk about quality customer service!
I have already bought some themes here and LaParis Team is by far the best!!! Thanks Nam for being so helpful.
Guys, this is the best theme. I can attest to that. Mobile friendly, it looks so modern, clean, easy to customize and of course best support team ever! I’m also lovin their Mega Menu and very responsive sections.
Again, thanks guys. You deserve your 5 Star Rating!
- Leo
Should have added this to the review section though. LOL.
Thanks for your rating and review
If you require any further information, feel free to contact us.
Hi there, I am interested in your theme. Can you tell me if it is possible to add a video as first or second product image on the single product page?
Is it possible to add videos on all sections in the theme, for example as big slider or lifestyle element on the page?
Is it possible to add the videos from my shopify media gallery or only to embed it from from youtube?
Thanks for contacting us.
1. Video embed in product image: you can refer the task https://shopifysupport.kayako.com/article/24-all-video-in-product-detail-page
2. It’s possible. But it’s customization task. Because you request add/change new section, feature and it have fee to do.
3. the best solution is using Video Embed from Youtube.
Hi there, thank for your answer!
2. But for a big video slider do you have a finished section right? I don´t must be coded something for it, right?
it will be the section, you only need input the Video embed code (iframe) of video that you want show. The slider will auto show it in all page.
For more discussing, please continue in Conversation ID #3906 that we opened in Kayako Help.
Hello, I would like to use the blog.sidebar but after reviewing all the theme files it seems that blog.column3 is the code for all the blog.sidebar. Is there any way I could be sent a copy of the code for the blog.sidebar?
Do you want the blog page have sidebar and 3 columns grid?
Hi
(Unable to install the software package. Scene theme lacks style.css style sheet. Scene theme installation failed.)
Why i can’t upload the theme on my dashboard?
Dear,
Did you install our theme into Wordpress site? Our theme is Shopify theme, not the WP theme!
Regards,
Yes…. But how can I use the theme? Or return to the money?
??
Our theme is Shopify theme as you can see in the Theme name “LaParis – Simple Creative Responsive Shopify Theme | Sections Drag & Drop” It’s not WP theme. So, it only can use and install into Shopify site! We think you take mistake purchase wrong theme! Please check it again.
Is there any way to use this theme?
If there is no way, Can i get a refund??
Or can i exchange to another product???
We open a conversation about your case. You can check and discuss there about your case. Thank you very much.
Can you send me the link ?
I can’t find this case. Thanks.
It’s Conversation ID #3192 you can go to https://shopifysupport.kayako.com/ and login or register an account, you will see it.
The system also sent our answer into your email shopch---@----.com , please try check in Spam or Junk box.
How do I customize the password / coming soon page? The theme does not support sections.
My password page is coming up but when I put the cursor over it and highlight I see the text. I also want to add an image to the back ground
Our theme is is sectioned theme. It support section of Shopify.
About the password/coming soon page, you can find the setting option in Customize Editor > General settings tab > Password Front-end Page
I see you have opened the conversation #1938 and ask this question. The Customer support staff also give you an answer of it! Refer the screenshot and check it again https://i.imgur.com/xHnkqbQ.png
thanks . I have another issue how do I edit these lines out and increase margins between the header and banner.
https://prnt.sc/hnlvfb – lines in menu bar https://prnt.sc/hnlyfr – The banner and header http://prntscr.com/hnlyuu – lines in menu barPlease sent these question in Conversation #1938 and the Customer support staff will check and help you more. Because these your request need check in your site, can not support in the publish comment
ok
Thank you
Hey. Need Totally forgot how I edited the text on the Password Page. Can you point me in the right direction
see screenshot https://prnt.sc/hza2krAlso when someone signs up on the password page / coming soon page where does the email go
Could you please open a conversation at https://shopifysupport.kayako.com/ and listing all your questions there. The Customer support staff will check and answer all your questions as soon as possible. Because hard for us to support here (publish information).
Hi,
Great theme, well done! I have one problem. The side bar in the ‘shop’ page is not working correctly. Please could you have a look and let me know what the problem seems to be!
Thank you
https://xylialondon.co.uk/collections/allThanks for contacting us.
You can control the Sidebar in Collection at Customize Editor > General setting tab > Collection page.
- the listing collection: will auto show all collections in your site. there is an option to disable it.
- the filter also can find in the Collection page setting option.
For more discussing, please open a conversation with Customer support staff at https://shopifysupport.kayako.com/ they will help you more.
Hello, I would still like to get a refund for this theme, it does not work and no improvements were made to ensure that it functions, please refund me, thank you
Could you please give me the Conversation ID that you contact with the Support staff. I will check it. If they don’t help you fix any error, i will approve the refund request.
I got your conversation ID, it’s 1566. You said my theme have error. But you don’t let the Customer support staff check and fix it. It’s not suitable with Refund policy. Because my theme is downloadable product, you have downloaded (stored, used, installed) my theme. Please help me check it again. Thank you very much.
Hi there,
I am testing the product page in the demo and it seems that there are a couple errors:
1. When you click into first image of the product image (once you are viewing an item), it freezes and you can’t click out of it and the only way to do it is to click BACK on the browser
2. When you click on second, third or forth image – and try to click on it to enlarge – it goes back to the first image. You are unable to click to enlarge the product for all 4 images.
Thank you
Thanks for contacting us.
We tested and it work fine, refer the video https://drive.google.com/file/d/1cblLwV3VXbJBWKSPUBZ2kctZsgMEfXHU/view
Hello, we would like to purchase this theme can you please tell us if you can move product details on right side of image below wishlist and shipping links. like in our current store? https://donnabella.us/collections/apparel/products/bandage-dress-6 thank you
We don’t see the different of 2 layout! Only the SKU not the same, refer https://imgur.com/a/8YwUH .Which block/area in the right area that you mentioning? Please help us make clearly. Thank you very much.
Hi, what we need is to have the Details, More Information and Reviews moved over to the right under free shipping links. Can theme do that or can you custom for us? When will update be ready? The demo is also on error exception ‘Exception’ with message ‘Recoverable Error: you should check, thank you
1. Could you please give us the screenshot about your question, it’s not enough clearly for us to check and answer. Maybe due to technical language, in the detail page have many area called details and more information in our mind.
2. We checked but don’t got this error as you said. Could you please give us the screenshot about this. We will check it again.
For more discussing, please open a conversation at https://shopifysupport.kayako.com/conversation/new the Customer support staff will help you more.
Hello, can we please have some help? theme files are empty, can we get the theme files? thank you
Hello, can I please have a refund this theme does not work, the collection page is a mess it shows all 200 of our product categories, there is no way to select categories to display, tags also displays over 100 tags, no way to remove it, page is a mess. All images on site is showing a different size, there is no way to adjust image size. There is no way to change color for theme, you can only change text and button colors. The site is a mess this theme is not finish and should not be sold, can we please have a refund so we can purchase a theme that works? thank you.
We have checked our demo and the Collection page work fine. So, if it take error in your site, please open a conversation at https://shopifysupport.kayako.com/ the Customer support staff will check and help you fix all of these bugs report.
Thank you very much.
