75 comments found.
Hi,
I am having an issue with my website. My hosting provider will help me with it, but they said the theme needs to be updated, and I realized that I customized the main theme without using a child theme! Is there a way for me to install the child theme & copy over all of my customizations? Or some other way to do it so I don’t lose everything after updating the theme?
Thanks!
Hi,
What you can do is download the latest version of the theme from envato and then use a tool like kaleidoscope file compare to compare our theme to yours and see what you have changed.
Best Regards
Thanks for the suggestion. If I would export my theme settings (to import to child theme) & copy over my custom css code, would that work too?
Hi CDanz,
Yes, that should work. If you export the theme settings and import them into the child theme, and then copy over your custom CSS, your settings and styling will be preserved. Just make sure the child theme is properly activated before importing the settings, and place the custom CSS in the child theme’s Custom CSS area (or the child theme’s stylesheet) rather than the parent theme. This way, your changes will remain intact even when the parent theme is updated.
If you need further assistance, please visit our support website to submit your questions: https://boldway.ticksy.com/ Please note that an active support period is required to post questions.
Best Regards
Thank you so much!! Much appreciated!!
You are welcome 
Merry Christmas!
I’ve raised a ticket (Private Ticket #4524147) but had no response – I have this theme on 2 sites but it’s very problematic – is there any support?
Hi, please check the ticket, our team answered it already. Best Regards
It seems my site itself is working – but I cannot get into the wordpress admin panel.
Seems to have a critical error. The error seems to be stemming from the theme
Fatal error: Duplicate declaration of static variable $muindex in /home/2848999.cloudways.com/rytyhdgtzk/publice_html/wp-content/themes/larch/lib/functions/meta.php on line 2640
I subscribe to Envato Elements on a yearly basis – if i now need to buy a license versus just pay for annual support I can- but only if that will fix the error – otherwise i will buy a different theme and just rewrite the site – i don’t want to buy the theme/support just to find out it will not fix the theme issues.
Can you advise?
My email is sandra@globalidentities.com
Hi Sandra,
Yes, that issue has been fixed in a previous update. You will need to purchase the theme on ThemeForest (Larch is no longer available in Elements) and update your theme and plugins to the latest versions. After purchasing the theme, if you need help with the update, please post your questions on our support website https://boldway.ticksy.com/
Best Regards
Important Update: New Ownership & Theme Improvements Coming Soon!
We’re excited to announce that this account is now part of Boldway’s portfolio. We are committed to breathing new life into this account’s themes and support experience..
Over the next few days, we’ll be updating all WordPress themes to ensure they meet modern standards and function seamlessly with the latest WordPress versions.
We’re also aware that many comments and support requests were left unanswered by the previous author — we truly appreciate your patience and understanding as we work through this.
For all new support inquiries, please visit our dedicated support platform: https://boldway.ticksy.com
Thank you for being part of this transition — we’re looking forward to building something better, together.
— The Boldway Team
I submitted a question regarding WP password-protection to the support site two weeks ago with no reply. Could someone please take a look and respond as soon as possible? Thank you.
Is this theme still supported?
Hello?
Important Update: New Ownership & Theme Improvements Coming Soon!
We’re excited to announce that this account is now part of Boldway’s portfolio. We are committed to breathing new life into this account’s themes and support experience..
Over the next few days, we’ll be updating all WordPress themes to ensure they meet modern standards and function seamlessly with the latest WordPress versions.
We’re also aware that many comments and support requests were left unanswered by the previous author — we truly appreciate your patience and understanding as we work through this.
For all new support inquiries, please visit our dedicated support platform: https://boldway.ticksy.com
Thank you for being part of this transition — we’re looking forward to building something better, together.
— The Boldway Team
Hi. I see the “Last Updated” date is 21 July 2023, but the plugins in the zipfile have not been updated. Can you update please. Thanks.
Hi afs999,
Yes, we’ll be updating the plugins as soon as we can.
Best regards
Any news on this? Thanks.
Good day, I use your template on two websites, the portfolio cube plugin stopped working for me – the plugin freezes completely when I want to access it and edit it – insert photos. It completely freezes the whole backend. Thanks for the advice, I wouldn’t like to completely change the portfolio on the websites.
Hi markodesart,
Have you recently installed and activated any new plugin? It might be conflicting with your current content, try deactivating them and if that doesn’t help rollback any changes you recently made so you can pinpoint what might be causing the issue.
Best regards
the only thing that was done on the websites was updating wordpress. I read on the Internet that many people have a problem with this – that they did not update the plugin to a newer version of wordpress and there is a problem with outdated jquery on the plugin. I tried writing to the developer but no response. TAk if you can advise me when the plugin is part of the page you are selling. well thank you
We tested on our installation and everything is working well with the latest WP version. Try disabling any non theme required plugins, that should help pinpoint the issue.
Best regards
I turned off all the plugins that were in use since it started giving me an error – I turned off all the woocomerce modules – they were installed last. Everything was working before, but the error still persists. Do you have any other tips? well thank you
It only works for me using the jQuery Migrate Helper plugin. Only then do I get to the cube portfolio plugin
Make sure you have the latest version of the cubeportfolio plugin which is shipped with the theme package. You can use the Easy Theme and Plugin Upgrades WordPress plugin and use the zip file as you’d install a new plugin. Hope that helps!
Instagram feed broken (again) Keep re-authorizing but doesn’t fix it. Everything up to date.
Hi moonloft,
Please make sure you save the panel after de-authorizing and re-authorizing it again, that should help, if not please contact us at the support forum ( https://upperthemes.com/support/ ) and our team will be glad to take a further look into it.
Best regards
Icon Fonts Manager is not letting me add the zip file which contains font icons name linearicons.zip please advise.!!!
Hi lubnairfan,
You need to have the Zip Archive extension active on your web server in order for the plugin to install the zip icons package.
Best regards
What PHP’s version are supported?
Hi,
Sorry for the delay, we are moving offices. Our themes support up to PHP 7.4.
Best Regards, Upper Team
and down?
Yes they work to, from PHP 5.4 to 7.4 Best Regards
From potential buyer:
Are there any issues with wpbakery? I need a visual/front end composer and want to make sure it works properly with the theme.
Hi,
Thanks for your interest on our work.
Mostly of the page builder elements works well on backend and frontend editor, but some elements like special tabs, cubeportfolio and sliders, you can only edit them on backend editor.
Best Regards, Upper Team
Hello Supp, I cannot find any way how to edit my hamburger menu icon on my mobile phone neither the hamburger menu items/subitems. There are some options in the Larch Style Options –> Menus –> Submenu Items, but very limited.
Thank you very much! Jakub
Hi,
Many thanks for your purchase, truly appreciated!
Please note that all support requests for our themes are conducted to the support page. Post your questions here https://upperthemes.com/support/ and our support team will be glad to help you 
Best regards, Upper Team
Yeah, I know I have my question there 3 days and 2 hours without any reply…
Hi, I have posted my question there 3 days ago…
Hi, sorry for the late reply but our support is closed at weekends. Our support team will check your ticket asap. Best Regards
I have purchased support but your website still says it has expired. I renewed my support before existing support ended to ensure there was no down time on support. I purchased support on 22nd feb and have emailed multiple times since but no reply from you as to how to access the support, Please advise.
Hi,
Sorry for the late reply, we are moving offices. Please check your account, the support status are valid already.
Best Regards, Upper Team
Thanks for coming back to me and sorting it.
I have a problem with the Mailchimp newsletter, if I set the code as you advise in the docs, and put into Larch Option > Newsletter > Newsletter, when I use the custom plug-in WP Bakery UPPER Newsletter, the plug-in doens’t work. Can you help me to fix this issue? Thank you.
Hi,
Make sure you are running the latest version of the theme (v1.9.4) and plugins, because we don’t find any issue on the latest version.
Best Regards, Upper Team
Hello, please, how can I change the favicon? Thank you, best regards
Hi,
Go to menu Appearance -> Customize -> Site Identity -> Site Icon
Best Regards, Upper Team
Hi, when I hover over the cart with products in there. The dollar sign for the total amount is showing on right rather than the left? I’ve checked all the Woocommerce settings and everything looks fine. Can I please get help?
Hi,
Send us your question to this email help@upperthemes.com with the confirmation of your purchase, and the website link, for that we can take a look.
Best Regards
My instagram feed stopped working so i updated the theme… now everything has stopped working along with an error message talking about the need to debug the site – what the hell am i going to do – terrible terrible terrible!
Hi,
Instagram has changed theirs API, but we already make a theme update and added the new api. You just need to update theme and plugins (all of them). You can download the latest versions from your themeforest account.
Best Regards
No – but i updated the theme… now my website doesn’t work – along with wordpress saying that i need to “debug”
Send us a email to help@upperthemes.com with your website link and wordpress login details, for that we can take a look. Best Regards
The animation of “Description, Instrumentation, and Video” tabs loading is a bit jarring especially because of the compare packages and the entire footer jolts up and down.
Thanks in advanced
Hi,
Please check your email, we answered there.
Best Regards
The solution you provided works like a charm! Thanks for your support. This is a great theme and I love it!
How can i fix the instagram upper, an error message is displayed when i introduce username and password on wordpress , (social media part to link the instgram account with the larch template) . very urgent thank you .
Hi,
Please make sure you are running the latest version of the theme and plugins. If the problem persist, please post your questions on our support website https://upperthemes.com/support/ for that we can take a better look.
Best Regards
