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Instagram feed broken (again) Keep re-authorizing but doesn’t fix it. Everything up to date.
Icon Fonts Manager is not letting me add the zip file which contains font icons name linearicons.zip please advise.!!!
You need to have the Zip Archive extension active on your web server in order for the plugin to install the zip icons package.
What PHP’s version are supported?
Sorry for the delay, we are moving offices.
Our themes support up to PHP 7.4.
Yes they work to, from PHP 5.4 to 7.4 Best Regards
From potential buyer:
Are there any issues with wpbakery? I need a visual/front end composer and want to make sure it works properly with the theme.
Thanks for your interest on our work.
Mostly of the page builder elements works well on backend and frontend editor, but some elements like special tabs, cubeportfolio and sliders, you can only edit them on backend editor.
I cannot find any way how to edit my hamburger menu icon on my mobile phone neither the hamburger menu items/subitems. There are some options in the Larch Style Options –> Menus –> Submenu Items, but very limited.
Thank you very much!
Many thanks for your purchase, truly appreciated!
Please note that all support requests for our themes are conducted to the support page. Post your questions here https://upperthemes.com/support/ and our support team will be glad to help you
Yeah, I know I have my question there 3 days and 2 hours without any reply…
I have posted my question there 3 days ago…
Hi, sorry for the late reply but our support is closed at weekends. Our support team will check your ticket asap. Best Regards
I have purchased support but your website still says it has expired. I renewed my support before existing support ended to ensure there was no down time on support. I purchased support on 22nd feb and have emailed multiple times since but no reply from you as to how to access the support, Please advise.
Sorry for the late reply, we are moving offices. Please check your account, the support status are valid already.
Thanks for coming back to me and sorting it.
I have a problem with the Mailchimp newsletter, if I set the code as you advise in the docs, and put into Larch Option > Newsletter > Newsletter, when I use the custom plug-in WP Bakery UPPER Newsletter, the plug-in doens’t work. Can you help me to fix this issue? Thank you.
Make sure you are running the latest version of the theme (v1.9.4) and plugins, because we don’t find any issue on the latest version.
please, how can I change the favicon?
Go to menu Appearance -> Customize -> Site Identity -> Site Icon
Hi, when I hover over the cart with products in there. The dollar sign for the total amount is showing on right rather than the left? I’ve checked all the Woocommerce settings and everything looks fine. Can I please get help?
Send us your question to this email firstname.lastname@example.org with the confirmation of your purchase, and the website link, for that we can take a look.
My instagram feed stopped working so i updated the theme… now everything has stopped working along with an error message talking about the need to debug the site – what the hell am i going to do – terrible terrible terrible!
Instagram has changed theirs API, but we already make a theme update and added the new api. You just need to update theme and plugins (all of them). You can download the latest versions from your themeforest account.
No – but i updated the theme… now my website doesn’t work – along with wordpress saying that i need to “debug”
Send us a email to email@example.com with your website link and wordpress login details, for that we can take a look. Best Regards
The animation of “Description, Instrumentation, and Video” tabs loading is a bit jarring especially because of the compare packages and the entire footer jolts up and down.
Thanks in advanced
Please check your email, we answered there.
The solution you provided works like a charm! Thanks for your support. This is a great theme and I love it!
How can i fix the instagram upper, an error message is displayed when i introduce username and password on wordpress , (social media part to link the instgram account with the larch template) . very urgent thank you .
Please make sure you are running the latest version of the theme and plugins. If the problem persist, please post your questions on our support website https://upperthemes.com/support/ for that we can take a better look.
I wonder to know when this theme will on sales again? Is there any upcoming promotion?
Thanks for your interest on our work! We added 20% discount Discount period ending 10/10/2020.
Hi, I’m having an issue with my header background colour. I’ve set the settings to be all the same for the pre-scroll menu. However, the background colour is only showing for the homepage and the rest of the pages have transparent menus pre scroll.
Check if the other pages have the custom page options activated and with the transparent option on.
Please note that all support requests for our themes are conducted to the support page. If you need more help from us post your questions here https://upperthemes.com/support/ and our support team will be glad to help you
All the page options (template, image, page title width) are the same across all the pages and I’ve downloaded this great theme from Envato Elements.
Hi, has you may know Support is not included on elements. You can send us your website link and wordpress login details, for that we can take a look and see if there are some issue with the theme, but on our tests we cannot find any issue here. But send us the info to firstname.lastname@example.org we will take a look. Best Regards
Hi, how do I change the header image on the shop/products pages for Woocommerce? I’ve changed it through the WP Bakery settings and have even included a Featured Image. Still not updating from me?
Hi, to change the shop header image, go to Larch Style Options -> Page Title -> Woocommerce. It’s not possible to change the header image for each product. Best Regards
Hi, the instagram feed no longer works. I have already authorized the app but it doesn’t work. Can you give me a hand?
This is the website shorturl.at/nxCMV
We already added the new instagram api on the latest theme update. Please download the latest version of the theme and update it. You need to update Larch Custom Post Type plugin too.
Hi, I’d like to use Gutenberg for my blog posts but with this theme I can’t.
Is there any internal block?
You can use the widget UPPER Recent Posts. If you need assistance to how to setup it, send us a email to email@example.com
I think that Insert gutenberg into a wp bakery function was not a good choice. Is it such an easy editor why do I have use wp bakery for my blog too?
I hope in the next updates this functionality will be less complicated
Hi, we disabled Gutenberg editor because the theme comes already with a page builder, but if you want, we can activate it for you, just send us a email to firstname.lastname@example.org, we will help with that. Best Regards
Hi there, It’s not that I need help, just would like an answer There is a bug probably, but I cannot save new mailchimp embedded code. I put in a new one, press “save” and it dies say that it is saved, but the text goes back to what it was before.
Please check that. Please please please
We tested the mailchimp functionality and it seems to work well. Can you send us a email to email@example.com with your website link and wordpress login details, for that we can take a look?
Hello, I have problems with cube portfolio plugin.
I don’t understand how use it, I deleted from my website but there isn’t way to create portfolio without it. Could you help me and resend a demo files of cube? I’ll try to edit again.
You can download the full package from your themeforest account, section downloads.
Hi, is your theme fully compatible with the free language plugin Polylang?
Hi, thanks for your interest on our work. Yes Larch is compatible with Polylang and also WPML and qTranslate. Best Regards
Great! Thanks for the quick answer
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