479 comments found.
I’m pretty disappointed, in the first 6 months I have seen at least 4 bugs with my theme. The headings were not working right, the top menu wasn’t showing up as even an option, and I try to edit the size of the font and make it larger and I can’t, or the bottom menu. The home page was also not showing up correctly, which support was no help, and eventually I just undid my menu setup and redid it and it worked.
Support answers are very vague so it takes even longer to solve a problem. Some of the documentation could be more detailed to help someone who isn’t a WordPress wizard. I also expected a lot more with customization. There isn’t much I can do with my footer, and I can’t have the size logo I want! Also, most of the recommended plugins say “untested with your version of WordPress.” The design looks great, but because of all these other things it has taken me way longer to set up my website, and now I’m thinking I made a huge mistake in purchasing this and I want something else!
Hi,
Thank you for purchasing.
We are sorry if theme didn’t bring you expectation you want.
We found 4 tickets from you and all of them are not related to theme bugs as you mentioned. We will go through each one of them.
First one here http://prnt.sc/u9aqaf you mentioned about homepage setup issue and it’s because you set static page as homepage so it doesn’t displays recent posts. Later in the ticket you said you fixes it but if it’s theme bug as you mentioned. You won’t be able to fix it without editing code. So this is user related issue.
Second one here http://prnt.sc/u9aqut you said you can’t enable top bar option so our support staff logged in and set it up for you. So again if this is theme bugs then we shouldn’t be able to activate it.
Third one here http://prnt.sc/u9arao you said you can’t change h2 and h3 font size. Normally, you can change h2, h3 font size from Appearance > Customize > General > Typography but our support staff also advised custom CSS code for you to change these font size. Again this is not theme bug but you just can’t find these options because you might be new to WordPress.
And the last one here http://prnt.sc/u9as6m basically you don’t know how to update the theme and it’s not theme bug at all. Our support staff pointed you to multiple ways to update theme and if you could provide us an access. We will update theme for you.
These tickets are not relate to theme bug as you mentioned but mostly about your lack of experience using WordPress which is very fine. Our support staff always there to help you setting up things and we did as you can see you have live website here https://www.thewellnessresolution.com/
If you are not happy with our theme. We are happy to give you a refund if you could open it here https://themeforest.net/refund_requests/new
After version WordPress 5.5 update it appears this theme is not compatible. When switching to other themes or built in WordPress themes things like Visual page builder still work properly but not after activating this theme. This is even after updating to version 3.2.1
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
How do you remove the post title and date from the slide images?
Hi,
Thank you for purchasing.
Could you please go to Appearance > Customize > Additional CSS and add below code.
#post_featured_slider li .slider_image .slide_post {
display: none;
}
I am considering buying the “Let’s Blog” theme because the theme I purchased recently (Shasta) does not come with demo files. I’ve emailed the author several times and received no response. I want to confirm that the “Let’s Blog” theme has downloadable demo files. Thanks.
Hi,
Thank you for interesting.
Yes and we can also help you importing demo contents once you purchased.
Really really appreciate the prompt response!
Thank you for purchasing.
Please let me know if you want me to help setting up demo contents for you.
Hi, I have a pre-purchase question. How good does the theme work with the latest Woocommerce plugin (4.3.0)?
Hi,
Yes it support the latest version of WooCommerce plugin.
I have a problem with Instagram. The photostream is broken. Do you know, why that is and what can i do?
Hi,
Thank you for purchasing.
Please update to the latest version of theme and follow Instagram setup instruction here https://themes.themegoods.com/photography/doc/instagram-photostream-issue/ it should fixes your issue.
Hi, I have a pre-purchase question, is it possible to insert a text before the articles on the homepage? For example a title “Latest Articles”? And then under the slider would it be possible to insert three boxes with photos and links that lead to some categories for better navigation? Thanks so much
Hi,
Thank you for interesting.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
I was hoping with the latest update gutenberg would be available but it still isn’t and now yoast is not supported either. Can you make this theme support these?
Hi,
Thank you for purchasing.
The latest version of theme support Gutenberg editor so it should be working fine. Could you please provide URL of your site please.
I just get a white screen for new posts and on the gutenberg page. This doesn’t happen when I deactivate gutenberg.
The url is https://www.chaletcannelle.co.uk/blogI can see content displays properly on your single post page. For example this one https://www.chaletcannelle.co.uk/blog/ski-pass-price-comparison-2019/
Am I missing something?
Hi, good morning. I’ve updated wordpress and now I can’t write a new article or update a new one. The same problem when I try to create new pages. I have a blank page when I try to. I think the problem is due to Let’s Blog theme plugin. I tried to activate-desactivate the rest of plugins with no advance. The site is https://www.psicologamarmilla.com/ Thanks
Hi,
Thank you for purchasing.
Could you please make sure you update to the latest version of theme and all required plugins. You can update theme and plugin using this plugin https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/
Hello,I have version 2.5, is it updated?
Hi,
Thank you for purchasing.
The latest version of theme is v2.9 and you can see all changelog here https://themeforest.net/item/lets-blog-responsive-blog-wordpress-theme/12340419
Hi, I would like to know if it’s possible to have 3 levels in the same menu. For example: destination, continent, country, area.
Hi,
Thank you for interesting.
Yes it support 3 levels menu items.
Hi, the template is throwing a MIME error for script-custom-css.php. Can you have a check?
Hi,
Thank you for purchasing.
Could you please provide URL of page which has issue please.
On all pages.. https://www.nocturnal.asia/
The main theme custom CSS file here https://www.nocturnal.asia/wp-content/themes/letsblog/templates/script-custom-css.php
It’s forbidden on your server. Could you please contact your webhost to check it please. It should returns custom CSS code there.
Hi I’ve contacted my web host and they said it is related to to PHP coding issue.
Sorry, kindly ignore my previous message, will get back again.
Hi. The main feature image isn’t showing above any of my posts. Any ideas?
Hi,
Thank you for purchasing.
Could you please provide URL of pages you mentioned please. I will check it for you.
Hi. We need custom taxonomies with templates edited by Elementor, or any other page builder. Is your theme easy to use for this? I partially do that with veve theme from artocreative.com, but as it’s free they do not offer custom work. Can I do a private request for custom work if I purchase your theme?
Hi,
Thank you for interesting.
Really sorry, We are really busy with my works and customer support so we won’t accept custom modifications job. But we can recommend our partner for you if you like.
Hi, I have trouble getting Instagram Access Token, it’s not working.
How do I include menu on the right bottom similar to the demo?
Hi,
Thank you for purchasing.
1. Please see full documentation about how to get Instagram Access Token here http://elfsight.com/blog/2016/05/how-to-get-instagram-access-token/
2. You can assign menu to “Footer Menu” location via Appearance > Menus.
Can we move the logo to the left?
Hi,
Thank you for interesting.
Yes we can help you move it to the left once purchased.
Which theme editor is used to customize the theme? Visual Studio?
Hi,
Thank you for interesting.
It’s WordPress theme so you can have to use it with WordPress installation.
Is it possibile to exclude page from instant search?
Hi,
Thank you for interesting.
It would required some changes within theme code. We can help you on that part.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Then please let me know ticket ID.
Hello. Since I’ve updated wordpress to 5.3, I can’t write a new article or update a new one, I have a blank page when I try to. I disabled all my plugins but it is still the same. It works when I change the theme… I guess it comes from the theme let’s blog then.
HI,
Thank you for purchasing.
Could you please make sure you update to the latest version of theme and all required plugins. You can update theme and plugin using this plugin https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/
Hi, yes I’ve updated everything already.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will check the issue for you.
Is it compatible with Wordpress 5.3?
Hi,
Thank you for purchasing.
Yes i’s compatibility with WordPress 5.3
