68 comments found.
Can’t add my Item Purchase Code because the page doesn’t seem to render properly. I’ve just installed a clean WP install – version 6.4.3 – and all seems ok, except the Them Options page isn’t rendering properly, thus doesn’t save the Item Purchase Code when I paste it in.
Hello and thanks for asking. Seems like something’s wrong with your https settings. Please check the WordPress settings here https://prnt.sc/MNvIDHkzmZmp and make sure they match your hosting settings.
OMG you’re so right. The settings in the screenshot you sent were just http not https (which I am forcing) – look slike it’s fixed now! Thanks so much!
You’re welcome! Glad it worked.
Hi I bought this theme many yrs ago on a different account. I do still have the purchase code as proof. I am having trouble with the styling options as the logo is no longer showing and also I cannot remove or edit it. It is frozen in the menu.
Hello and thanks for asking. Please contact support, they should help.
My client have purchased this theme. I am facing 2 errors.
1) How do I update this theme as there is no UPDATE BUTTON in Dashboard neither in Theme Options. I can not download and update manually because my client dont remember the ID that he used to purchase this theme. But he has the License.
2) I am unable to Import Demo Data, Error screenshot attached: https://www.dropbox.com/s/i2vfom4fppvahx4/Screen%20Shot%202020-12-23%20at%2010.51.58%20AM.png?dl=0
Did you watch video tutorial?
Can you share the tutorial link? I watched one but it didnt work.
In that case ask support team
Trying to import and the “Import Type:” Pull down section does not appear.
That is interesting. Can you share screenshot?
Please contact support, they will help.
How can I update this theme for my client?
If your client has a license, it is easy. Push the button update on wp dashboard. It shows automatically. Or manual download the latest version
nothing answer in my email
Ok, answered once again. Please check your spam filter.
I am installed the themes and i can not import demo
Hello. Do you follow instructions like on video tutorial? https://www.youtube.com/watch?v=dzloDjUA8Tg
Error: Wrong Purchase Code. Something went wrong. The demo content cannot be imported at this time.
Please contact support, they will help.
i have send for support and no body answer me
Hello, please check your email, it was replied yesterday.
Trying to import demo data and takes forever and cws demo importer never finishes loading
Hello and thanks for asking. Please email support, they should help.
suppoort SSL?
Hello and thanks for asking. Yes, it supports SSL.
Hello. I have sent 2 emails and have not received a response and I’m within my support window. I’m having an issue that the theme is not showing properly on Google Chrome (I keep getting indentations / paddings on the pages) but it shows perfectly fine on Safari and Firefox. Please help.
My apologies – your reply was in my spam folder. Thank you.
You’re welcome. Glad to help.
I sent a follow up email. The problem came back and still exists after all. I could really use your help as to why this happens. Pls advise.
Hello, your email has been replied.
I am having issue with the mobile menu not working. I have tried clearing my cache etc. I can see the menu icon in mobile, but both menu and search don’t do anything.
Site is katcointeriordesign.ca
Thanks,
Hello and thanks for asking. Please email use your wp url, login and password to check what’s going on there.
Hi there,
I emailed 2 days ago. Just wanted to confirm receipt.
Thanks,
Hello and thanks for asking. Your email has been replied the same day we received your support email. Please check your spam filter and let me know.
Revolution Slider and WPBakery Visual Composer Install cannot be installed
Hello and thanks for asking. Please contact support, they should help.
Hello, I can’t run the Revslider plugin. I imported the file from the theme options. But I could not activate the installation on the plugins page.
Hello. do you follow instructions on video tutorial and docs? If you need some help just ask support.
Yes, the plugin is installed. But it is not active. I can not use it because it is not active.
We need to take a look. Send us url and wp access via email
Dear Sirs,
We are currently building a website on WordPress using LOFT theme and we are facing difficulties with the following:
On Portfolio we have added two buttons Previous and Next but when you press any of these two buttons the portfolio item shown is incorrect:
Image on top shows a different project and in the centre there is some dummy text
We kindly request if you can fix the functionality of the Previous and Next buttons in the Portfolio
Thank you in advance.
Michalis Savva
Hello Michalis, please contact support and they will help.
Hello. Wrote you a question. I wait for the answer))
Hello and thanks for asking. Your email has been replied.
merhaba tema dan satışı kaldırabilirmiyiz temanızı satın almayı düşünüyorum e ticararet yapmıyoruz
Hello and thanks for asking. What do you mean, please explain.
Hello,
can you tell me how to display the quick menu icon on all screens? Our menu take too much space, it’d be better to have a quick icon like on mobiles instead.
Thanks.
Hello and thanks for asking. Please share a screenshot so we could understand you well enough.
I would like the menu be ALWAYS displayed like in the 2nd picture.
https://astilineasl.com/1.jpg https://astilineasl.com/2.jpgOk, thanks. This requires some custom CSS to be added. Please email us your WP url, login and password to help.
Hi,
I have bought the theme from an alternate account. I wanted to know if i could get the psd i.e Photoshop files of the theme for designing purpose of the website.
Regards,
Mihir Joshi
Hello Mihir, please contact support using another account or email your purchase code to get psd files.
Theme has a lot of issues, author couldn’t help me as well and I will refund item and buy something better.
Hello, judging from your site the content was successfully imported and should not face any difficulties. Anyway, refund given upon request.
Parts of our site especially the portfolio pages are getting flagged by google mobile friendly test. After deactivating plugins it looks like the “Loft Shortcodes” plugin is causing the issue. Google renders the page as broken. You can run this test again your own theme portfolio pages with shortcodes: https://search.google.com/test/mobile-friendly
Resolved this issue, it appears to be related to a robots.txt limit on google hitting the site.
Hello, glad you got the issue resolved. Just let me know if you have any further questions.
