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Hey i want to buy this theme but im confused that in order to have the exact look of the templates do we have to buy any other plugins? as its saying that its slider is built with slider revolution
You do not need to buy any other plugins, the necessary plugins are included in the theme.
Thanks & Regards,
ThimPress – Customer Service
My comany name does not show after installing
Please go to the Fastex forum: https://thimpress.com/forums/forum/fastex and create your ticket.
Our support team will check then fix that for you.
I have purchased your theme 3 days back, please let me know the steps to edit themgallery images. Because every time it comes with default images. In your document also no steps mentioned.
Please go to the Fastex forum: https://thimpress.com/forums/forum/fastex and create your ticket. Our support team will check then guide you.
there is no option to create a ticket. Please send the steps to edit themgallery default images. Its urgent.
Please read this article: https://thimpress.com/how-to-get-help-from-the-thimpress-support
You need to create an account on the Thimpress site then visit the forum to create a ticket: https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress
Hi I’m not able to change header image on pages like About us or Contact Us can you please check this
These are the issue im facing
A. you cant edit the home page, after editing it,
it doesnt save sometimes it shows error 404
B.if you try to change the “widget footer left logo”, when change, it refuse to save
(Looks like something’s gone wrong. Wait a couple seconds, and then try again.)
C. logo when change, it refuse to save
(Looks like something’s gone wrong. Wait a couple seconds, and then try again.)
D. No home page slider
. oops.. slider with alias home copy not found
i think your themes have compatibility issue with these WP version and i asked you before purchasing it, if you cant solve this problem kindly refund me or give me another themes, my client is on my neck
Please create a ticket on this forum: https://thimpress.com/forums/forum/fastex
Our team will check and fix it for you. With all the technical issues, you need to create a support ticket on the ThimPress forum. We do not support technical issues via the ThemeForest comment section, social networks, communities or email.
now i understand, can i use it for multiply domain or only one domain?
regular license just use for one domain
i have posted in the forum but no reply, i have a serious problem,
This is the error im getting after installation on the home page
There has been a critical error on this website.
Your ticket was created at midnight so now, we will check for you. We have a time zone +7. We are so sorry about that.
okay i will purchase it then, if i have any difficulties, i will inform you
i have puchase the item now after paying $31 but im seeing install for $50. i dont understand, do i need to pay another $50 just to install?
No, you don’t need to pay more, affter purchased complete, download folder theme in your dowload folder -> upload and install to your hosting.
can i still purchase this themes? seems is long since the last update
We still support this theme so you can purchase it.
Question A: is your themes compatible with WPCargo Track & Trace By WPTaskForce pugin.
Question B: is your themes compatible with Gt translate plugin?
because i want to design a courier service site where customers can track the shipment via Track shipment page on the frontend. and i need to install google translator plugin as well
1. We don’t use WPCargo Track & Trace By WPTaskForce plugin before so we are not sure our theme can compatible with that.
2. Our theme compatible with Loco Translate plugin
can you please try to install it and get back to me? it could work, i dont just want to purchase the theme without being sure of the compatibility. All the free themes that i have used, they are compatible with it. i would have tested it myself but your themes dont have free version for me to download and check
We checked and install WPCargo Track & Trace plugin on our demo, it can work normally, we don’t find have a conflict between theme and plugin.
Any plan to update the plugins WPBakery Visual Composer to 6.6, still have version 6.3.0
Let remove the WPBakery Visual Composer plugin then you can see notice install version 6.6, click install again you will receiver the latest version
if you have no plan to update the plugins WPBakery Visual Composer to 6.4.1 or Slider Revolution, at least, delete the theme from themeforest
Any update to Revolution Slider ?
There is no update of Revolution Slider plugin!
Why there is no update since 4 Years ?
We haven’t had any plans to update this theme.
Could you kindly let me know the following:
a) Does this theme provide the ability to track items ( or support a plugin that does) – does it require compatibility with any particular software?
b) Does this theme provide the ability to get an instant quote/quote calculator? ( I am not looking for a form that sends to an email, but an actual calculator)
c) Is it possible to access the documentation for this, so I can see how easy it is to install?
d) Does this theme come with video tutorials?
e) I am planning to install this theme over the weekend and over the coming week – which days will you be closing over the next week, in the event that I find an issue that needs technical support?
Thanks and Kind Regards
a, I don’t get your mind, can you say more clearly about it?
b, Now we don’t have this feature.
c, You can check the document in http://docs.thimpress.com/fastex/.
d, Can you give me the URL of the page which the issue occurred?
Are you going to update the Visual Composer version from 4.12 to 5.0.1 ?
We’re going to update the theme as well as Visual Composer and another things today. Please wait for the update.
There were some unexpected issues so that we’re delayed in updating the theme. We’ll try to update the theme this week. So sorry for this inconvenience.
for some reason, in mobile the menu does not show
Can you send an email to email@example.com with the subject ‘mayela – fastex support”? I will help you check it.
The Visual composer doesn’t work in my website with the last update of Fastex.
What is the solution ?
Please just go to the support forum and our technical team will check and try to help you out.
Thanks for your reply.
i have the purchase code but il don’t know the process to submit at your technical team.
First, you need to register your user on our site https://thimpress.com/wp-login.php?action=register.
Then, visit Fastex support forum https://thimpress.com/forums/forum/fastex/ and post a ticket.
Please try. If you have troubles in the posting topic, please send an email via firstname.lastname@example.org, we’ll help you.
Hello. I tried to enter /shop but it redirects me to the front page. Does this theme support paid orders?
Please just go to the support forum https://thimpress.com/forums/forum/fastex/ and we’ll check your site.
How do I change the header width?
There is no option to change header width but please just go to the support forum https://thimpress.com/forums/forum/fastex/ and ask for help. Our technical developers maybe find out a solution for you.
Support forum is absolutely useless, I just want to submit a ticket so one of your developers can help. How do I make my header as wide as this site?
Hello, please just go to the support forum and our technical team will check and try to help you out.
i need to how i can make the 3 thim box on top the slide revolution
what is the css method used for that
Please create topic at https://thimpress.com/forums/forum/fastex/ or contact me via email email@example.com for more support.
I have exactly the same problem as the Mayela and the other people on this post where the sticky logo gets repeated on scroll. Please let me know of the fix.
If you need the assistance, please post a topic on our support forum https://thimpress.com/forums/forum/fastex/. We’re willing to help.
Any plans to update WPBakery Visual Composer Version 4.12.1 to Version 5.0.1 ?
You can go to the support forum then ask for the latest version of WPBakery Visual Composer and we’ll send you. We’ll also update theme soon, of course.
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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