175 comments found.
Hello
I’m having issues with the theme, I cant seem to be able to edit the counters on the theme, it just wont load the editor for counter widgets
And my websit just crashed, please help
Please kindly open support ticket at https://gfxbucket.freshdesk.com our team will assist you, also looks like your support has expired, please renew your support before you create a ticket. Thank you
How has my support expired, i just just bought the theme not up to a month… Is the license for 2 weeks
How come support doesnt come with this theme, why do i have to pay so much on a theme that i bought and isnt working
please open a ticket at our support forum along with site url and login details, we will take a look
I have opened a ticket, please kindly look into it
Its been over 24hrs and my ticket hasnt been attended to… WP bakery isnt working, and the site is down
fixed!
Same problem again, everytime i edit a room, it just stops opening on the frontend
Hello, the problem had started again, i edited the rooms page and it doesnt appear anymore… Like its completely broken, I thought it was my host and tried with another host and the same issue occurred
Your ticket has been replied
Hi, pre-sale question.
Is it possible to have discounted pricing depending on the number of days booked? For example it’s cheaper each night when you book 7 nights instead of just 1, is that available? If yes can this be combined with seasonal prices too?
Thanks in advance!
Sorry it’s not possible with the current version of theme
Thanks
Hello, i have a pre sale question. About the Sync with Booking, Airbnb… How it works? Have in mind that i’m new in the market, actually i’m a investidor in B&B and Hostels Market.
Hello, Theme_Bubble. How are you guys?
I have some pre-sales questions. I have looked at the description of your plugin, but I’m not sure if it fits to our scenario here. Could you help me, please? These are very specific to our situation, so don’t worry if your plugin doesn’t cover everything.
Situation: I have a project that receives people only when we have events. It is a project that has 3 hostels of different sizes and features. There are different kinds of events and, therefore, the price to visit and to sleep here are different according to each event. If someone wants to sleep here, they cannot sleep on varied dates. They will pay the price of the total event and enjoy all the perks of the event.
For example: There are 2 events in a given month. 1. The first event costs $100 to visit and $350 to sleep the 3 days of the event. 2. The second event costs $70 to visit and $600 to sleep the 7 days of the event.
We would like to know if it is possibile to do the following with your plugin:
1. Rent entire hostel, room or only beds: we have family and group options to rent not only the bed, but the entire room or the entire hostel for the event. Each with its own prices.
Something like this:
- Category: Hostel ($1500)
- Sub-category: Rooms ($1000)
—- Items: Beds ($350)
The person can rent just a bed for the duration of the event, they can rent the room for their family for the duration of the event or they can rent the entire hostel for their group for the duration of the event. They can always checkout early if they wish, but they can’t purchase fewer days than the event’s duration unless the event allow it.
For example: In an event of 10 days, you can stay 10 or 5 sequential days. There would be two options when deciding to rent the bed/room/hostel.
Something like this:
- Category: Hostel (10 days – $1500; 5 days – $900)
- Sub-category: Rooms (10 days – $1000; 5 days – $600)
—- Items: Beds (10 days – $350; 5 days – $250)
2. Sell participation tickets for those who will be here to visit. Somebody can buy the pass for only one day (whichever day they wish to participate). Possible to buy multiple passes (for example, I can only visit the place on monday, wednesday and friday).
3. Option to add items they consume here (like books, soda, etc). Point of sale, for example. Items tied to the person’s expense history.
4. Possibility to only allow purchase of fixed dates of the event like in a plan option. For example, if the event is for 3 days, somebody can’t rent a room for only 1 day. They can only buy the full plan of 3 days for X price. There can be multiple plans like standard and VIP. All options for the 3 days, but with greater or fewer perks.
5. Allow people to manage their bookings and payments.
I understand these are very specific and the plugin may not cover every aspect. If you could just inform me what can e done, I’d be very grateful. Thank you ahead of time for your time and work.
I have refined a bit my understanding of how booking plugins work and here’s an update of the desired features:
1. Different levels of renting options. Ability to rent hostel, room or bed. Also have different options per rental such as Standard, Plus, VIP treatment packs for the period of stay selected in that room.
2. Sell a one day visit ticket, which won’t occupy a room/bed, therefore an event plugin will probably work best, unless you have a Day Use system in this theme.
3. Add items to customer’s account and charge them at check-out (example: soda, book, etc).
4. Allow min and max booking dates. Block all other dates.
5. Allow people to manage their bookings and payments.
6. Are there booking shortcodes? For example that we can add to a page a list of rooms that have availability between two dates. The person can book directly from that page.
I hope I was able to better summarize what we need. Are these features available in this theme or can be achieved in conjunction with this theme?
Thank you.
Hello, pre-sale question. Is this theme compatible with hostify booking engine? Thanks
Hi, We haven’t tested with that booking engine, so can’t tell you exactly works or not
Thanks
Hello!
I know my support is finished, but can you please help, with the last update our unique setting and links for CHECK AVAILABILITY BUTTON is lost. On main page , Arrival date – Departure date – Adults – Children – Check Availability section, where is this configured? I not find it on pages and also in theme settings…
Thanks for your help!
Please open support ticket at https://gfxbucket.freshdesk.com our team will assist you Thanks
So far this theme has been a huge pain the the butt. Among other problems, the activation code will not activate the theme. I understand the point of the code, but they need to make sure that system works so paying customers can use the product!
We already fixed your issue, please kindly check your support ticket
Hi, I have a few Pre-Purschase Questions:
1) Our property offers three different service tiers for our rooms, each with different inclusions such as food and drinks. Can your system display and differentiate between these three different offers for the same room or property on your platform?
2) Our property has a set rate for occupancy of 1 or 2 people and a different rate for occupancy of 3 or 4 people. Is it possible to set and display these different rates within your system?
3) Can your plugin integrate with any booking platform using ical?
4) As I am new to this process, I would like to understand the options available to me. If I determine that the theme would be better suited for one of our other properties, is it possible to transfer the license to another WordPress site assuming I remove the theme from the current site?
Thanks, Kaii
Error Details
An E_ERROR error occurred on line 76 of the file /homepages/46/d778928649/htdocs/app778928954/wp-content/themes/luxe/wp-hotel-booking/extend/wphb-template-extend.php. Error message: Uncaught Error: Call to undefined method WPHB_Meta_Box::instance() in /homepages/46/d778928649/htdocs/app778928954/wp-content/themes/luxe/wp-hotel-booking/extend/wphb-template-extend .php:76 Stack trace: #0 /homepages/46/d778928649/htdocs/app778928954/wp-includes/class-wp-hook.php(308): append_subtitle_field(’’) #1 /homepages/46/d778928649/htdocs/app778928954/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #2 /homepages/46/d778928649/htdocs/app778928954/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /homepages/46/d778928649/htdocs/app778928954/wp-admin/admin-post.php(30): do_action(‘admin_init’) #4 {main} thrown
in WP panel put: “Please activate the Luxe theme to use Luxe Addons plugin.”
Luxe This theme failed to load properly and was paused within the admin backend. Reactivate with the same message Error: This theme failed to load properly and was paused within the admin backend.
please open support ticket at https://gfxbucket.freshdesk.com our team will assist you
Hello! When will the next update of theme come? Thank you!
The new update will come at the end of this month, thanks
Thank you!
Hello! Do you have news?
Hallo Sie haben mir geraten, das WPML-Plugin für die Website-Übersetzung zu verwenden. Jetzt habe ich es benutzt und es werden keine Zimmer verfügbar angezeigt, wenn ich auf Englisch und Deutsch suche. Die verfügbaren Zimmer erscheinen nur, wenn ich auf Französisch bin. Thanks to help me
Hello you advised me to use WPML plugin for website translation. Now I’ve used it and it doesn’t show any rooms available when I search in English and German. The available rooms only appear if I am in French. Thanks to help me
Please open support ticket at https://gfxbucket.freshdesk.com our team will assist you
Hi when will be the next update of theme is coming. It is creating compatibility issues with latest version of wordpress and plugins. Its a long time the update is not coming for this theme
I am also having the same issue unable to login to website backend
This is the issue i am facing wort experience
Fatal error: Uncaught Error: Call to undefined method WPHB_Meta_Box::instance() in /home/ithaiizc/public_html/wp-content/themes/luxe/wp-hotel-booking/extend/wphb-template-extend.php:76 Stack trace: #0 /home/ithaiizc/public_html/wp-includes/class-wp-hook.php(308): append_subtitle_field(’’) #1 /home/ithaiizc/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #2 /home/ithaiizc/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/ithaiizc/public_html/wp-admin/admin.php(175): do_action(‘admin_init’) #4 /home/ithaiizc/public_html/wp-admin/index.php(10): require_once(’/home/ithaiizc/...’) #5 {main} thrown in /home/ithaiizc/public_html/wp-content/themes/luxe/wp-hotel-booking/extend/wphb-template-extend.php on line 76
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Hi there´s a critical error that not allow me to login to dashboard. ErrorMessage: Uncaught Error: Call to undefined method WPHB_Meta_Box::instance() in …/wp-content/themes/luxe/wp-hotel-booking/extend/wphb-template-extend.php:76”
Hello I emailed you 2 days ago and got no response. I’m posting my question here hoping to get an answer.
I went back to the previous version of the WP Hotel Booking plugin but I still have the same problem, a new user cannot make a reservation. Everything hangs on this page: https://bnbparisanastasia.fr/hotel-account-2/ I can’t connect to your support. Thanks
can you please mail me at relstudiosnx@gmail.com along with your site URL and login details, I will take a look
Why its no possible update WP Hotel Booking? There are a lot of security fixes from 1.10.9 version.
We will be updating our theme probably in next update with newer version of WP Hotel Booking pluign
Hi there´s a critical error that not allow me to login to dashboard. ErrorMessage: Uncaught Error: Call to undefined method WPHB_Meta_Box::instance() in …/wp-content/themes/luxe/wp-hotel-booking/extend/wphb-template-extend.php:76”
Can you please open support ticket at https://gfxbucket.freshdesk.com our team will assist you
Hello,
is there an interface with Booking.com and other online providers?
Sorry, we don’t have that for now
my purchase code is not working when i wanna activate the theme, is there any way to fix this ?
please open support ticket at our support forum our team will assist you promptly
hello, I purchased your product Luxe – Hotel WordPress Theme but I can’t redeem the template download code
request (2754954)
Hello,
I can’t find any ticket associated with that ticket id? did you create that ticket at https://gfxbucket.freshdesk.com ? please let me know
Thanks
we can not download the template itself, please return the money
Luxe – Hotel WordPress Theme was purchased, but so far I cannot activate the license, it constantly throws it back.
please open the refund request we will process your refund
Hi, the live preview is not working, is showing a FATAL ERROR. By the way, I want to know If I can translate the booking system. Thanks
fixed!