40 comments found.
maybe I’ll have better luck here, a plugin required by the theme won’t install This theme: vc_gm_addons, I can’t find it elsewhere. Someone has a solution, I’ve sent 3 messages to no avail
Hello there,
We apologize for any inconvenience you’ve experienced. You can manually install the required plugin by following these steps:
- Download the plugin from this link: vc_gm_addons.zip.
- Log in to your WordPress admin panel.
- Navigate to “Plugins” in the left-hand menu.
- Click the “Add New” button at the top.
- Click the “Upload Plugin” button.
- Choose the downloaded
vc_gm_addons.zipfile from your computer. - Click the “Install Now” button.
- Once installed, click the “Activate” button.
The plugin should now be active on your site. If you encounter any issues during this process and also share your FTP credentials via our support channel, please feel free to reach out for further assistance.
Best regards,
Brian.
Hi Fox Themes, do you sell the mechanic template but in regular html package?
Any updates here?
Dear Fox Themes… are you monitoring your comments? Please advise.
Thank you for your interest in the Mechanic HTML template. I appreciate your inquiry.
I’d like to inform you that the Mechanic theme is currently available only as a WordPress theme, and we do not offer an HTML version for this particular theme.
If you have any other questions or if there’s anything else I can assist you with, please feel free to let me know.
Best regards,
Presales questions, what is your response timeframe? What is King pro editor that comes with the theme, as I never heard of it? Is the theme constantly maintained, and will you continue to maintain it in the coming 5 years? Your response will determine what the step for me to take? Note, some of these questions are based on personal experience dealing with some developers on here.
Hey there,
Sorry for the late reply
About the questions here:
- We try as much as possible t retain a 0 to 48 hours response time on support tickets but this may vary depending on the number o tickets
- This is not included in the theme
- We will be updating the theme but unfortunately we are not in a position to guarantee on the timespan
Kind Regards,
John from Fox Themes
Support Team
Due to theme malfunctions, I have posted two tickets to support (first more than a week ago, the second two days ago). After more than a week no one has answered and the bugs have not been solved. Neither someone has answered. As is the theme is unusable. It doesn’ work. I already asked a refund but this seems to be a real robbery. Someone do want answer?
Just now, I have been informed that someone has required username and password to access the site and give support. We wait to see the issues fixed and proceed with the site development. Thank you.
Hello there!
Our Support Representative has already contacted you! Please check the email thread. Thank you!
Best regards!
We haven’t received any mail from your support except those requiring username and password. Please resend it. Thank you
To investigate the issue we need the further information.
Please reply to the email. Thank you! Best regards!
As I told you, we have not received any email containg such a request. If you really wish to solve the problem, publish the email with the request in this section. After this you will be soon answered. Thank you.
Hello there!
Please have a look: (https://prnt.sc/vmnp2g)
If for some reason you didn’t get the reply, please create a support ticket using the link below and our support team will gladly assist and guide you.
We will be glad to guide you! Thank you!
Hi’, I have sent username and password following the support link, just now. Please let me know if you have received them. Waiting for a kind reply. Thank you. Best regards.
Hi there,
Our support team is working from 9AM -7PM EEST time, Monday – Friday.
Thanks! I received the information. I will gladly check and assist via support ticket shortly.
Kind Regards,
Hi, Now the site seems to be working properly. Thanks for your support. Best regards
Great! Thanks for your reply!
Should you need help in the future, do not hesitate to contact us, as we will gladly assist with anything you need!
Hi, during your 4-step quick setup wizard, the demo content are not uploaded, it says ajax error next to Pages, Install Forms, Widgets, Settings, and Theme options. Kindly help.
Hi shivanshbhatia, In this case, please try importing the Demo Data again after you double-check that your PHP limits are sufficient: PHP Version 7.3 Upload Max Filesize 8M Memory limit 512M Max Execution Time 360 Post Max Size 8M
Thank you!
Best regards,
Plugin could not be activated because it triggered a fatal error.
Warning: require(/home2/ionimagine/demo1.ionimaginemedia.com/lubepros/wp-content/plugins/mechanic-plugins/plugin-update-checker/plugin-update-checker.php): failed to open stream: No such file or directory in /home2/ionimagine/demo1.ionimaginemedia.com/lubepros/wp-content/plugins/mechanic-plugins/mechanic-plugins.php on line 18
Warning: require(/home2/ionimagine/demo1.ionimaginemedia.com/lubepros/wp-content/plugins/mechanic-plugins/plugin-update-checker/plugin-update-checker.php): failed to open stream: No such file or directory in /home2/ionimagine/demo1.ionimaginemedia.com/lubepros/wp-content/plugins/mechanic-plugins/mechanic-plugins.php on line 18
Fatal error: require(): Failed opening required ’/home2/ionimagine/demo1.ionimaginemedia.com/lubepros/wp-content/plugins/mechanic-plugins/plugin-update-checker/plugin-update-checker.php’ (include_path=’.:/opt/cpanel/ea-php72/root/usr/share/pear’) in /home2/ionimagine/demo1.ionimaginemedia.com/lubepros/wp-content/plugins/mechanic-plugins/mechanic-plugins.php on line 18
Hi brett12345,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Mechanic | Auto Repair WordPress Theme Support
Thank You,
Anastasia.
Plugin could not be activated because it triggered a fatal error.
Warning: require(/home2/ionimagine/demo1.ionimaginemedia.com/lubepros/wp-content/plugins/mechanic-plugins/plugin-update-checker/plugin-update-checker.php): failed to open stream: No such file or directory in /home2/ionimagine/demo1.ionimaginemedia.com/lubepros/wp-content/plugins/mechanic-plugins/mechanic-plugins.php on line 18
Warning: require(/home2/ionimagine/demo1.ionimaginemedia.com/lubepros/wp-content/plugins/mechanic-plugins/plugin-update-checker/plugin-update-checker.php): failed to open stream: No such file or directory in /home2/ionimagine/demo1.ionimaginemedia.com/lubepros/wp-content/plugins/mechanic-plugins/mechanic-plugins.php on line 18
Fatal error: require(): Failed opening required ’/home2/ionimagine/demo1.ionimaginemedia.com/lubepros/wp-content/plugins/mechanic-plugins/plugin-update-checker/plugin-update-checker.php’ (include_path=’.:/opt/cpanel/ea-php72/root/usr/share/pear’) in /home2/ionimagine/demo1.ionimaginemedia.com/lubepros/wp-content/plugins/mechanic-plugins/mechanic-plugins.php on line 18
Hi brett12345,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Mechanic | Auto Repair WordPress Theme Support
Thank You,
Anastasia.
Hello Lovely Customers,
In the recent WordPress Update 5.5, the jQuery migration was removed from the core files and our themes suffered some conflicts.
We are working super hard to have an update ready for the next week, meanwhile, please use this plugin to fix all the issues.
Those customers who haven’t updated WordPress yet, we highly recommend to wait till we release the update and only after that update your theme and just after that update WordPress.
Thank you for being such great Customers.
Best Regards,
Your Team.
Hi, I have submitted a support request 2 days ago, and have not received anything back. Can you please respond?
Hello there,
Your ticket has been resolved, please check your email.
In case of any other issues, please contact our support once again.
Regards
Hi, I would be interested in purchasing, are there operating experiences with polylang? thanks!
Hi,
The theme should work fine with most popular translation plugins, including Polylang.
Best regards,
Max
The live preview Demo doesn’t work, It gives error 404.
Hi giessedati,
Thank you for drawing our attention to this issue!
We will do our best to fix this issue as soon as possible.
Best regards,
Max
Option to change the share options on the product page(http://preview.themeforest.net/item/mechanic-professional-responsive-wordpress-theme/full_screen_preview/20091780?_ga=2.202519252.439909965.1557212804-822463916.1527486782). Currently, it is only Facebook, Twitter & g+. More, Twitter URL is also wrong by your default theme. Kindly help us to identify the file to change the options.
Hi soltbk,
You can change URLs in wp-content/themes/mechanic-professional/woocommerce/single-product/add-to-cart/simple.php file on your server.
Let us know if you have any further issues or questions.
Regards,
Anastasia.
Thank you for the information. Please let us know how to make the thumbnails to get displayed under the main image on the single product page as well.
Hello there.
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Thank You, Taras
Is there anyone who knows how to even edit this theme? I’m on the Homepage and I can’t even see anything but the header, the caption and a button that I can edit. How do I even edit the rest of the homepage? Or change the header background?
Hi Bennazz,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Thank You, Lidia
Hello! Great theme but I can’t install properly it. Manually I have installed step by step all plugins and on WooCommerce and WP Cost Estimation & Payment Forms Builder I have white screen and can’t do anything more (no access to wp admin panel too).Fix it only deleting 2 plugins! Please help me with this problem Bests
Hi FirasHajj,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Thank You, Lidia
Seems like the cost calculator form isn’t included in the purchase ? Theme options don’t really seem very extensive.
Hi there,
It should be included :
If you have some troubles with this, our support team will gladly assist you with this. Please submit a request by clicking ‘Support > Contact Author’.
Thank you.
Hello. Could you tell me how would I change the default color of the theme? I did not see anything in the documentation about it. Many thanks
Hi there,
Unfortunately, there is no such option. You can change it only by adding custom CSS code here http://prntscr.com/ir53iz
Best regards,
Thanks!
You’re welcome =)
Let me know if you have some additional questions.
Best regards,
Is there a way to delete or edit the footer menu in this theme?
Hi there,
Of course, you can edit it or switch off. Please open ‘Appearance’ on your admin panel and follow next steps http://prntscr.com/inm642
Best regards,
How to change the default color of the theme. Default dull orange cannot go with all the companies same brand color.
How to update your theme?
Unfortunately, there isn’t such option. For updating your theme, please, open ‘Updates’ on your admin panel, there you will see the option of updating your theme ( http://prntscr.com/ikg90e ).
Worst theme I ever bought at Themeforest. It has its edition of broken pages on several other websites. I’m opening a complaint with Envato for the extreme low quality of this theme.
Hello Rafael,
As we can see, you`ve already sent us tickets and all of them are answered. Could you please give us some more details about what you needed to get done and what support do you need?
We worked hard to create the theme and keep working on its improvement. That`s why we would love to understand your situation better and see if there’s any other way we can help.
Thank you!
the mechanic plugins, booking app are failing to install after running the setup
Hello ferr,
Please, first of all you check some of your server configurations with your host. Below is a list of items which are required for successful theme installation: You are running WordPress 4.6 or higher Your PHP version should be 5.6 or higher PHP configuration limits: max_execution_time 300 memory_limit 128M post_max_size 32M upload_max_file_size 32M Also some 3d party plugins may cause the issue. Please try to deactivate them.
If there`s still no success, please submit the ticket with some more details about the issue by sending an email here foxthemes.com@gmail.com
