23 comments found.
is this fixable? when i click other items page jumps down
please join me on my WhatsApp number, there i can help you too fast, my WhatsApp number is +923136300838 Thanks
I wouldn’t recommend anyone to buy this theme for these reasons 1. Poor Support they don’t respond to emails 2. Poor documentation 3. It’s a headache to import demo data as it takes infinity to import before ultimately failing.
How do I get a refund
dear we didt received your email, please join us on our whatsapp number, +923136300838 Thanks
email sent on March 06. I have also since sent a message on whatsapp but still can’t get assistance
Got the assistance I needed. Thank you Noor tech for an amazing theme.
The template has problems in RTL mode and the designer does not respond to support tickets at all. Elementor elements are not properly placed and it is necessary to use code snippets in Elementor elements, which can be difficult for people who are new to WordPress. The support of this template is really bad and they do not respond to any of the problems.
Hello Sir, sorry for late and did not respond proper, please provide us login info via email support@themerange.net thanks
I sent you a message on WhatsApp, but you didn’t reply and you didn’t solve my problem
your message has been misplace, please provide again or send email. thanks
Dear, we are developing a site to be approved using the theme Montro I noticed that there is no option to choose other icons or use custom icons without using FlatIcon, however we need to use our custom icons. How to proceed?
our support team will solve your issue please contact us our support team info@themerange.net Thanks
Unable to import content. Progress stuck at 5%. I’ve already contacted on email.
The customization area does not work. I couldn’t even change the logo. I will request a refund.
please help me the demo page is not working, so i cant import any demo
Your theme is not working in the current version of wordpress
Looks like you need to remove function on line 116: public function single( $template = ‘single’ ) {
public function single( $template = ‘single’ ) { global $wp_query; $options = montro_WSH()->option(); $page_id = ( $wp_query->is_posts_page ) ? $wp_query->queried_object->ID : get_the_ID(); Looks like this is the code with the PHP issue
//Woocommerce Code
if(is_woocommerce()) $page_id = get_option( 'woocommerce_shop_page_id' );
$title = montro_meta( 'banner_banner_title', $page_id );
$text = montro_meta( 'banner_banner_text', $page_id );
$return = [
'tpl-type' => $options->get( $template . '_source_type', 'd' ),
'tpl-elementor' => $options->get( $template . '_elementor_template' ),
'layout' => montro_meta( 'sidebar_sidebar_layout', $page_id, 'right' ),
'sidebar_type' => montro_meta( 'sidebar_source_type', $page_id, 'd' ),
'sidebar_elementor' => montro_meta( 'sidebar_elementor_template', $page_id ),
'sidebar' => montro_meta( 'sidebar_page_sidebar', $page_id, 'default-sidebar' ),
'banner_type' => montro_meta( 'banner_source_type', $page_id ),
'banner_elementor' => montro_meta( 'banner_elementor_template', $page_id ),
'banner' => montro_set( montro_meta( 'banner_page_background', $page_id ), 'url' ),
'title' => ($title),
'text' => ($text),
'enable_banner' => montro_meta( 'banner_page_banner', $page_id ),
'date' => $options->get( 'single_post_date', 1 ),
'author' => $options->get( 'single_post_author', 1 ),
'comments' => $options->get( 'single_post_comments', 1 ),
'tag' => $options->get( 'single_post_tag' ),
'share' => $options->get( 'single_post_share' ),
'share_list' => $options->get( 'single_social_share' ),
'author_box' => $options->get( 'single_post_author_box' ),
];
return new DotNotation( $return );
}
that issue appear when deactivate the woocommerce plugin, its fixed and reuploaded.
Hi, great theme. I’m using it in a project and I noticed that the social media links are not saving in the theme settings.
Could you issue a fix for this please? Thanks.
yes please join us on our email ID
Seems that the projects can’t be handled by elementor?
Hi Sir, yes this is fully suppported with elementor and elementor pro.
This theme does not support WP6, and has SEVERAL issues. I would not recommend to buy at the moment.
For example: PHP Fatal error: Uncaught Error: Call to undefined function MONTRO\\Includes\\Classes\\is_woocommerce() in /wp-content/themes/montro/includes/classes/common.php
Sure, installing woocommerce fixes this sh1t, but it should not be required to install more plugins as absolutely neccessary since this broadens attack surface.
Sorry, but the whole plugin looks like made from different persons and then glued together.
Even the WP versioning is f*cked up :-/
Hi thanks for connecting with our support team, we are here to help you please contact us for your issue with our email address info@themerange.net
I bought theme and I want to change color of the them from orange to green how I can do it.
i need solution Warning: The magic method Merlin_Logger::__wakeup() must have public visibility in H:\root\home\smartapps-001\www\tadeim\wp-content\themes\montro\demo-import\includes\class-merlin-logger.php on line 194
Hello, i bought your theme, i installed it, but when i want to change any settings in redux (Appearance – MONTRO Options) the changes dont go live, same from Appearance – Customize (IE i cant change header style)
The theme supports <=PHP7.2 that is not supported since November, 2022… This theme is unfortunately not viable. I asked for a refund for security reasons…
This theme work upto PHP 7.4 supported, thanks
I removed and deleted this theme. Although it was a really nice theme it kept breaking and finally caused a catastrophic failure while I tried to change the global footer in its settings. Requesting a refund.
The theme is broken, you can’t import the demo content, the main plugin shows warning. The documentation is not on point with the theme settings. On mobile it looks bad!
Hello, I bought the theme, but I can’t install it. It takes hours to load and after that does not install anything.
can you please join us on this email ID, support@themerange.net Thanks
Congratulations! Nice Work, GLWS 
Thanks 