285 comments found.
Hi,
I would like to have to add a Register link to the Login Popup when you ckick user icon on the header. As it is it gives login fields meaning a new user needing to register is unable.
I have enabled Registration on the Account page so another option is to disable the popup so the icon opens to the Register page.
https://www.linenandlittletreasures.co.ke/Please assist.
Joel.
Hi abekivuva,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
HELLO
Hi uvipazarlama,
What is your problem? Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hello,
I can’t import demo content to my worpdress. It say Error: Internal Server Error (500)
Please help me, Thanks
Hi toannq,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hello is there a tutorial on how to make the website look just like the template on your page?
Hi altahome,
You can read the document at the link https://docs.theme-sky.com/mydecor/#installation or see the video at the link https://youtu.be/PAQDjlXAkgA so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello, I do run Avada on Word Press with Wood Commerce. Will this template work for us?
Hi altahome,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hi, I am experiencing problems updating posts, products or pages. I keep getting an error message with this.
Could you please check what is going on? Is there a bug in the theme at the moment?
Hi DrowebDennis,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
The licence key of slider revolution is showing invalid so premium version is not getting signed in.not able to use the banner
Hi meraktech,
Please read the article at the link https://skygroup.ticksy.com/article/10856/ so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
hello is this compatible with multivendor features?
Hey, The products of the shop page on my website are not showing. Can you please guide me?
Hi tt3984900,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi,
I am working on the MyDecor theme. However, when I try to customize the menu I get to see that a critical error has occurred. As a result, there is no way I can customize the menu on my website. Do you guys have any idea where this error message is coming from and most importantly how I can fix this so I can get started with the menu?
As far as I know, this has been happening since the theme was installed.
I would love to hear from you guys 
Translated with www.DeepL.com/Translator (free version)
Hi DrowebDennis,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi
How can I add the sku in the sidebar cart ?
ts-shopping-cart-sidebar
thank you
Hi macazaga,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello dear author theme
on my item list dont showing the picture maybe you know why ?
also i want to customise a simple page or the shop page with elementor can you have any explaning about it?
thanks
Hi Easynationality,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello Support Team, I just bought your theme and install it but not getting the design layout as your demo preview on themeforest. I was wondering what could be wrong with my setup maybe you could check it out for me and tell me why I am not getting the exact same design layout as your preview. Here is my domain URL where the theme was installed: https://boisenergiesolutions.com/
PS: All plugin has been installed and all update has been done successfully.
Hi kanindakassim,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello i am haveing problems with the theme, i cant edit the page shop becouse i recive a mesage about elementor – Preview Could Not Be Loaded. PLease helpt. Can you give me support via email? contcat@promovare-online.com
Hi contact284,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Buenas tardes, tengo problemas con su tema en la pagina de adelefajas.com errores en la configuración del tema, es decir, que no acepta a las modificaciones que le doy. Ejemplo: vista previa, zoom del producto estático, etc.
Hi emprendedorrmb,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi there! The backdrop image on the homepage slider rev 6 module takes over the menu bar and I’m struggling to workout how to change it. Looks fine in elementor live edit, but once updated it looks different
I have submitted a ticket to skygroup.ticksy 
Hi alyssarush,
I have replied to your ticket. Please check it again.
Best regards,
Hi Bilalyavuz91,
I have checked your site. It still works fine – https://prnt.sc/XgSmRROKrse7. Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi guys, great theme..I have this horrible issue: https://prnt.sc/l7spS-iozuN6
My web: https://comprasenlinea.com.do/
Hi yeriorlando,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
hello sir, how i can display (Promo Categories) shop layout in My decor theme. THANK YOU
Hi muhammadbilaliqbal,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello Team,
Im struggling in editing the footer blocks included with the theme. Any changes in the footer blocks disturbs the mobile alignment of the footer, when checking revision code snippets lot of unwanted changes appear. Not sure how to fix it. Really struggling with the issue if possible please take remote and resolve the issue
Please revert on my email asap.
Hi uttam748,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!