45 comments found.
How to enlarge the page display in mobile display mode?
Hello! Please note that all support is provided exclusively via our support forum: https://webgeniuslab.ticksy.com. Feel free to submit a ticket there, and our specialists will assist you.
Hi! I cant get my logo to show on every page, is there something im doing wrong here? Works on Home page, but none of the others – https://laurabdigi.co.uk/podcasts/
Please check the documentation on how to set the logo — it should be clear enough. Otherwise, feel free to submit a ticket to our support forum for assistance.
How can I ignore the message to activate the plugins?
https://prnt.sc/FLUZ5GZ-odcoYou can just ignore it.
Yes I have been ignoring it, but there should be an option to never appear again.
Unfortunately, this option is not available yet. We will see if we can add it.
I need some help 
I bought the Nimbus theme. I actually have a new website and I try to use the purchase code on this new website but I keep getting an error ” Purchase code already used ”. I actually can’t have access to my old website because my old website is no longer online. I want to use it for my domain : https://niiabook.com.
What can I do please ?
Thank you for your help.
You can activate it now.
It works !
That is perfect thank you for your help 
Hello. I have bought this website 4 or 5 years ago. At that time i used for domain pandaluxmedia.uz. After that domain has expired and my website was removed. But now wheh I want to install for same domain it says this purchase code is already in use. please help me
Hello! You can try to activate it now.
I have purchased this theme once, but for some reason I need to reactivate it and it does not work for my site. Is there a possibility to deactivate the purchase code in order to activate it again?
Done! You can try to activate it again.
Hey WebGenius, Can you deactivate it once more please. After placing back a backup it was deactivated and now my code doesn’t work anymore.
Done.
After updating the theme, now when editing the pages with the elements it gives an error and it doesn’t even work in safemode. I’ve already deactivated all the extra plug-ins and I still can’t edit any page with Elementor, which is in the latest version 3.19.2. Can you see what will happen?
Hello! Most likely you just need to update the theme and bundled plugins.
Hey, its the one time fee for this theme or do I have to pay again for an update?
Hello! No, you don’t need to pay for updates. It is totally free for the lifetime.
When I click on each portfolio it gives me error 404 page not found. I’ve already updated the theme and plugin and it still gives the same error. Can you help?
Hello! try to update permalinks. Make sure to submit a ticket if the issue remains.
Hi, I just purchased the theme and tried to install and failed. It says: The theme is missing the style.css stylesheet. Please provide support. Thanks.
Hello! Please make sure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Hello
I bought this theme in 2021 and I extended the support about this theme in April 6, 2022 but i can’t use the theme on my website.
I don’t know what to do, I need some help please.
Hello! most likely you just need to update the theme and bundled plugins. Besides, you also can submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Hi There, i am interested in buying this theme but i have few questions to before make purchase. 1- Is option available to replace theme color? 2- Do i need to buy Elementor pro to edit the website? 3- Will it work fine on WP 5.8.2 version and will it be ok in future WP updates? Thanks,
Hello! 1. Yes, there is an option to change the theme color. 2. No, there are a lot of tools build-in the theme. 3. Yes, it is.
The same mistake as the one someon had a week ago. I updated WP, then plugins and I updated Nimbus and then I got critical error notification… I went back to the previous version where the column customization doesn’t work … but at least my web is active …
Hi! The latest theme version works well with the WP 5.8+
Is Nimbus compatible with WP 5.8.1? When I update theme I get a critical error. I updated WP, then plugins – ran elementor databse update – all good until I updated Nimbus and then critical error.
Hi! It should work well after the theme and plugins update. Besides, the database update is also important.
When seeking help with this issue, you may be asked for some of the following information: WordPress version 5.8 Current theme: Nimbus (version 1.1.2) Current plugin: Nimbus Core (version 1.1.2) PHP version 7.4.22
Error Details
An error of type E_ERROR was caused in line 389 of the file /home/jcwork/public_html/wp-content/plugins/nimbus-core/includes/elementor/includes/loop_settings.php. Error message: Uncaught Error: Object of class WP_Error could not be converted to string in /home/jcwork/public_html/wp-content/plugins/nimbus-core/includes/elementor/includes/loop_settings.php:389 Stack trace: #0 /home/jcwork/public_html/wp-content/plugins/nimbus-core/includes/elementor/includes/loop_settings.php(181): WglAddons\Includes\Wgl_Loop_Settings::taxonomies_suggester(Array) #1 /home/jcwork/public_html/wp-content/plugins/nimbus-core/includes/elementor/widgets/wgl-portfolio.php(890): WglAddons\Includes\Wgl_Loop_Settings::init(Object(WglAddons\Widgets\Wgl_Portfolio), Array) #2 /home/jcwork/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2203): WglAddons\Widgets\Wgl_Portfolio->_register_controls() #3 /home/jcwork/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(480): Elementor\Controls_Stack->init_controls() #4 /home/jcwork/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(172): Elementor\Controls_Stack->get_stack() #5 /home/jcwork/public_html/wp
Hi! Could you please make sure that the theme and plugins are updated?
Yes , all theme and plug in are update.
Elementor => 3.4.3
Elemento Pro => 3.4.0
Theme => 1.1.3
Nimbus Core = 1.1.3
The latest theme version is 1.2.0
You must update the theme to use with the new Elemmentor Pro .
If you have some problem with the Elementor you need to submit a ticket to our forum and provide more details.
Nice design, heavy and slow theme. After a year portofolio gallery mode doesn’t work…
Hi! Most likely you just need to update the theme and bundled plugins.
is the template compatible with Elementor Pro?
Hi! Our theme is recommended to use without Elementor Pro. There a lot of features and modules out of the box.
I paid 61$ but site are not available??
Hi! Unfortunately, you are not marked as our customer.
Hello – I installed the demo. I am getting an error on the homepage and it has something to do with the wgl extensions – some images are not displaying in the frontend, but the backend appears fine, the wgl counter is not working, the WGL Clients is not formatted correctly and will not scroll. I submitted a ticket but have not heard back. Error is here: jquery.js?ver=1.12.4-wp:2 Uncaught Error: Syntax error, unrecognized expression: .menu-item > a[href*=#]
Thank you for the submitted ticket! It is the best way to get help!
