58 comments found.
Your own plugin RB Essentials gives error on the site (white screen). Are you going to update it?
We know, sure. Today or tomorrow.
Thanks, nice theme btw
Thanks, already updated. Enjoy. Don’t forget add some stars to the theme 
No it keeps saying pluging needs update, i donloaded it from elements but just bought it to get support asap. Please check your themeforest inbox
Download the latest version. Must be fine now
Thank you for your beautiful theme — it looks great. After installing the demo step-by-step, following the YouTube tutorial, I’m unable to preview the website (I only get a white screen on every page). I’ve already reinstalled WP twice (Hostinger, PHP v.8.2), but nothing has changed. Is there any solution? I really appreciate any help you can provide.
We need to take a look. Usually hosting issues, plugins/optimizers. Send us email with credentials
I have downloaded it from Envato Elements but when i click on import demo it shows me to add purchase code but i dont have coz i downloaded it from Envato Elements please help
Hey! Thanks for choosing our theme. We mentioned about it in description on Elements page. There is no need to add purchase code for customers from Elements. Just empty space
i get critical error when i change the php version to 8.0 or 8.1
Just do not change version of PHP
Hello team #ogo your plugin RB Essentials broke my website. Need help / digital-idea.fr
Hello, why you think our plugin broke your website? do you have only one essentials? what is the version of the theme?
Great looking template! But unfortunately I can’t install the demo? After inserting the purchase code the following error message occurs after clicking on “Run importer”: Error: <meta http-equiv=”refresh” content=”0;/.well-known/captcha/?r=%2Fdemo.php%3Fpc%3D72f02f4a-261a-4beb-815d-16f6e3d45848%26tname%3Dogo”></meta></head> Something went wrong. The demo content cannot be imported at this time.
What can I do to fix that? Thanks in advance
Hi, thanks! Do you do everything like on youtube video tutorial? First – turn OFF all plugins before installing a new theme
Thanks for your reply! I did it exactly like you showed it in the video. The only thing that’s different is the missing maps-plugin – but I think this won’t the problem. I’m using PHP 8.1 and a sftp-server – maybe this helps with troubleshooting.
Thanks for reply. Your error shows something with captcha. From our side we planned an update nearest days. We will do compatibility test on WP/PHP/Woo
Hi again, already updated theme. Can you re-upload the theme files and install?
Hi there, thanks for your fast support, but still the same issue occurs… I also tried it with several php and wordpress version. Could my server or sql databank be the problem? Or what else?
Yes, seems your host-provider have issues. Can you share your credentials, I need to look closely. You can send by email to support team
I tried it for fun again, and the demo importer finally works 
Thanks for the effort, I really appreciate such an amazing effort!
Ok, that’s fine! Thanks for your reply.
Hello! Slider revolution level, the default.zip doesn’t want to be imported. Message on screen: Import report default.zip (1084kb) ! How to proceed? Thank you for your help.
It can be the same problem with hosting. Increase import size https://wordpress.org/plugins/upload-max-file-size/
I’ve installed, activated and upgraded to the max. But the problem persists. What can I do? Thanks
Did you do like on youtube video tutorial?https://www.youtube.com/watch?v=cOdiVJKU5nQ
Yes step by step. So what is the solution?
And I received another message: Your theme (OGO) contains outdated copies of some WooCommerce template files. These files may need to be updated to ensure compatibility with the current version of WooCommerce.
Replied to you via email
ok
Hi! I’ve just bought the template, which I find very attractive. My problem is that when I install it on my WordPress, I get this message: “The archive could not be installed. The theme has no style.css file. Theme installation failed.”
Who can help me?
Hi! Thank you. I realized that.
Hello! Visually I really like this theme, but since I have seen that the template has not been updated since 2020, I wanted to know if it is compatible with the latest versions of Wordpress 6.1.1, and versions of PHP 8.1, thanks!
Yes, it is compatible
The demo is taking like an hour and I see no progress. What’s up?
Usually demo installing progress taking about 10 min. May be you need to contact with support team. It seems that you have issues with hosting provider settings
i have a problem translating ” read more ” button in blog page how can i translate it ?
Hello, you can ask support team
Hi Guys, I got the theme form Envato elements bu cant install the demo. https://elements.envato.com/fr/ogo-YR35S4F Can you help? My email is hxibrahimtas@gmail.com
Hello. You can watch step-by-step video tutorial on our youtube video channel and install it by your own
I’cant see demo import
Did you watch video?
Hi bro, I have a problem with the display of the shop page layout and individual products, can you help me?
Yes. Send us support request. We need to take a look.
I have a problem with the RB Essential plugin. Division by Zero…
You need to contact support team. We need to take a look.
Does the theme support WordPress 5.6.2? thank you!
Yes. All our themes supported the latest version of wp
Can you help? My email is contact@focusinteractive.net
Ask support team.
- by htaccess edits – php_value max_execution_time 120;
- by php.ini edits – max_execution_time = 120
I have also mailed you But I have not got any reply pls help me out with it
What is your email address? the answer can be in your spam folder
Hi, a couple of important pre-sales queries for the OGO – Creative Multipurpose WordPress Theme. I request you to kindly respond at the earliest.
1) Please share the link / contents of the technical documentation for the theme. The documentation should give insights into the internals.
2) From SEO perspective, does the theme restrict any SEO practices / functionalities thus hindering the leveraging of SEO (e.g. support for alt text for images). I have had past experience with another theme which did not support such basic SEO capabilities.
3) From SEO perspective, does the theme support industry standard plugins such as Yoast, which are widely used by developers.
Hi. 1.Documentation have external link for the Theme is located down the promo images, text, before Features. 2. Yes. 3. Yes
Hi, Thank you for your reply.
1) I went through the documentation. Please help me understand the minimum PHP configuration values required for the following parameters -
upload_max_filesize = 32M
post_max_size = 64M
memory_limit = 256M
max_execution_time = 600
max_input_vars = 1000
max_input_time = 400
2) It is not clear to me from the answer if the theme supports alt text for images ?
3) Ok, thanks.
1.it is not nessesary. If your provider is good everything must be imlorted in 10 minutes. We can help you to import demo if you need. 2.yes.
Ok. Thank you.
HI there i have the wordpress theme OGO installed but the WPBakery crashed. Could you please help me?
https://www.ezagadev.co.za/ezaga21/When i enable the plugin the website goes blank and when i deactivate the pulgin it currently display the link above
Please help
eZaga
Hello there, please contact support, they will help.
