67 comments found.
hello, i need to reset my domain please and could you share your platform that i can disable the activation from
Hello,
I reset the URL, you can activate it again.
Thanks
Hello, i have purchased and use this theme for like 2 month now sudenly meny plugins require licence keys which is not included in a theme folder
couse the whole website to run with error
https://techcube.digital/please help iits so urgent
Hello,
The food Menu Pro plugin is bundled with the theme. The theme will work without plugin activation.
See detail https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
I visited your site I didn’t find any error can you can please send me a screenshot? https://www.radiustheme.com/ticket-support/
Thanks
hi, waan purchase it but found an error, it seems like there is a cart section before footer
Hello,
If you still dace issue please create ticket we will check https://www.radiustheme.com/ticket-support/
Thanks
hi is this theme supports multi vendor to be used for multi restaurants menu?
Sorry don’t support multi vendor.
Unable to import demo. please help
Hello,
Please create ticket with access we will import demo data https://www.radiustheme.com/ticket-support/
Thanks
please respond to my email, its almost 36hours now. i need to change the background image of demo 4
Hello,
Sorry I don’t find any new ticket from you? Can you please send me ticket Id?
i have been communicating via email. ticket id is D# 70761 ID# 71036 . i sent a photo that i needed a replacement for the home page because there is no way to edit it
Please check email reply.
Thanks
I am getting this error trying to get the RT Testimonial Elementor widget:
Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 803225600 bytes) in /home2/avalanche/public_html/wp-content/plugins/panpie-core/elementor/views/testimonial-3.php on line 71
I tried the same with the “Style 2” and it gave a similar error in the /testimonial-2.php file. Please advise, thank you.
Hello,
Please update latest version of theme and plugin we release today.
Thanks
can you pls reset the key
Hello,
I see your license already active in a live domain
you can del from that domain ,i want to setup again on my new domain
As per Envato license policy a regular license you can use only 1 live site.
Yes i know that…i want to del from current domain and want to use it for another domain
Pps do it in priority basis…..it’s urgent
Hello,
I reset the link you can active again.
Thanks
hi when can we get new update
Hello,
Will get this week.
Thanks
Are you planning on making a woo menu version that can offer a tight display on mobile like doordash or grubhub? The product icons are huge and each listed item appears to be taking up too much space on your demos for mobile. Woo demo 5 is the closest but is missing the purchase buttons. Woo menu demo 3 doesn’t work fyi
If these requirements are easy to address, would consider this menu theme—overall its well done on the development side. Just some minor tweaks
how can i reset purchase code? i tried using on one domain but that website was never completed…..pls help
Hello,
I reset the key you can active again.
Thanks
So what’s the process?
Hello,
I reset the url from our end you can active again in new domain.
Thanks
Hello, you sent us about an update for the theme and I downloaded it again, but it never updated to version 2 and the update is not found in the download files!! Where is the already updated theme? Because the current version is not compatible with WooCommerce and contains damaged files!
Hello,
Please check our doc how to update theme https://radiustheme.com/demo/wordpress/themes/panpie/docs/#section-15
Thanks
Hello, i need support i created 2 tickets about 2 different topics. Please fix my problems. Also, Do i have to sign up to your ticket site or you will send me email because i can not find that how to sign up to your site
Hi,
We already replied please check email.
Thanks
hello I would like to buy your theme but I don’t know if the payment option works or just to place an order and have an order confirmation, however I have on your demo when I click on the “place order” button after having complete the entire form I get an error “Invalid payment method.” and yet I filled out the form correctly. My second question is how the site owner will see the list of all orders that customers have made. THANKS !
Hi,
This theme is based on WooCommerce. In demo we don’t set payment info.
Thanks
My second question is how the site owner will see the list of all orders that customers have made. THANKS !
All managed by Woocommerce. If you use Woocommerce before will get same.
Thanks
hi support there is a big problem when adding new product the theme is out of date panpie/woocommerce/global/quantity-input.php version 7.2.1 is out of date. The core version is 7.4.0, please fix this
Your theme contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.
Hello,
Ok we will update soon.
Thanks
Hi I have contact support several times to solve a translation problem but no reply Thanks
Hello,
We already replied 20 days ago. Please check inbox or spam folder.
Thanks
Hi I did not receive..do i have to send a new email ? thanks
Same email we replied 20 days ago.
Check this was the reply https://prnt.sc/rtesFhKn3edq
Hi, this question is for another theme, my request is to change two words from English to French (I did not succeed with loco translate plugin ) Thanks
Please create new ticket for this issue I am confuse which one.
RT Logo Slider and Grid component is not working. It does not show the pictures that i choose.. Pleaase help
Hello,
Please send me url and admin access we will check https://www.radiustheme.com/ticket-support/
Thanks
Hello,
On the gallery page, it seems to even be happening on your sample pages, whereas when you upload a gallery with only 2 pictures, it still shows all the other galleries pictures in the lightbox pop up when you click it. I only want to show the photos in that gallery upload. Please advise.
Hi,
Can you please create ticket with screenshot we will check https://www.radiustheme.com/ticket-support/
Thanks
I already did!???
Hi, I have contacted support since February 24 twice and have not received a response Thanks
Hello,
Sorry let me check.
Thansk
hi if we want to deactivate theme and tranfer it it to nerw domain then whast is process
Hello,
You need to remove the theme from old domain. Then create ticket we will reset the url.
Thanks