566 comments found.
I’ve opened 7 tickets total at https://mediumrare.ticksy.com/tickets/ but nobody has ever attended since I guess 24+ hours. Please look into my issues. I’m waiting. I’m still in support period please help me.
Hi there,
You opened your ticket over a weekend – our support service operates on weekdays – the tickets have now been responded to.
I’ve opened 7 tickets total at https://mediumrare.ticksy.com/tickets/ but nobody has ever attended since I guess 24+ hours. Please look into my issues. I’m waiting. I’m still in support period please help me.
Hi there,
You opened your ticket over a weekend – our support service operates on weekdays – the tickets have now been responded to.
I cannot edit the text of top-nav type menus! I think it variant builder went buggy and need you to update pivot! I’m using chrome and trying to edit the text at the top left “Address section” of the menus type “TOP-NAV”. The mouse is not blinking or not going into that field to replace the top left corner address text
Replied on Ticksy 
And also I would like to link the button to an image, that should open up using lightbox on the same page. please tell me if that happen if I simply link the button to an image?
Hi there,
We’ve responded to this query on Ticksy.
Thanks,
Craig
Also please tell me how to get google map embed code, step by step.
Go to maps.google.com, search for your address, click ‘share’ and then you’ll see a spot for ‘embed’ where you can grab the <iframe> embed code
how can i increase the logo size ?
Add a rule to custom.css: .top-bar .logo{ max-width: ##px; }
Thanks, Craig
i did that but i doesnt show any affect at all – check my site http://voltampelectricals.com/
Also add the rule:
.top-bar .logo{ max-height: none; }
Thanks,
Craig
Hi, it’s very very urgent.
I’m working on site where I need to provide catalog of products. for this I’m using “products contained” element to upload images for each filter. but I want more filters and under them their related images. How can I have more filters and how can I upload image under those newly created filters?
Regards
Please it’s very urgent! Please help me create more filters and help me add images under that newly created filters for “projects contained” element. Very important and urgent!
Hi there,
Just add a new < li data-filter=”.my-filter” >My Filter< /li > inside the filters < ul >
then in your projects just make sure the .project element also has the class ”.my-filter” or whichever class you’ve chosen when you added it to the filters < ul >
Thanks, Craig
in which file? Please tell me the path to the file and then the entire procedure!
I want to add more filters before exporting the site from builder to html, i want by default to have certain no. of filters when building the site or before exporting it to .html.
You’ll need to do this in the HTML output – not the builder.
Hello when i put your template in the localhost folder the folder don’t take the css and your template doesn’t work…
Hi, you also need to place the css, js, img and other folders in the localhost folder for the pages to be displayed properly.
For more support, please open a ticket at http://mediumrare.ticksy.com
James
Hi, I’ve lost the varient file. Means deleted. But I have the HTML File exported from .varient file. so please tell me is there a way I can build .varient file out of HTML files (exported)? #reverseengineer?
Hello, no there is no way. That is the purpose of the .variant file, because there is no way back to variant from a plain .html file. Apologies for the inconvenience.
James
Hi I need your help before buying need to ask few question I am unable to place image over image in your page builder. For exmple I want to place a background image and then image above that in the middle then text around the image how can I do that without coding ?
Let me explain hole working how I want.
In revolution slider you can work in layers right ? I want like that as many layers as I want I can add image over image and text and I want to place where ever I want by controlling arrow keys then want to export as html website/page is this possible in your product ?
Hi there,
No – the slider does not work using a layered system like revolution slider, to achieve that you’d need to do it by adding your own custom HTML once you’ve exported from our builder.
Thanks, Craig
How to link menus to section of page?
Yes, just set up a link like this: Home
Then on the in-page element:
Please let me know is there any way that I can add menus after building the page. Like tricking or modifying .varient file or so?
It is possible to switch to different navs within Variant at any time.
1. Am I limited to no. of emails the form on website can send since it needs a swift account with premium plan to send emails?
2. Can’t I add menus after I build page? I haven’t seen that I’ve to choose the menus before constructing the page.
3.) Can’t the forms function with php mail function is it must that it should use SMTP?
1; No – no limits – swiftmailer is a php library that runs on your own hosting server and sends email from that server. No subscription required.
2: You can switch to different navs at any time in Variant. Just select a different one from the nav selection menu.
3: You you can set up mail.php to use phpmail rather than smtp if you like. Details are in the documentation.
Why swift email forms? why not php selfhosted forms? I’m interested if it’s self hosted php based forms.
The forms are self-hosted.
Hi, Is Media (images and videos) included with this item?
Some images cannot be redistributed with the package, so they are blurry in the download package.
Has a problem, can’t choose the icon，and can be linked with the stack used？
Are you referring to Pivot or Stack?
Pivot ，It doesn’t matter， Now is looking forward to the renewal of the stack，Because really like stack user experience, at the same time, also like the Pivot of the blocks！
Just bought this and made a nice website. But I’m being spammed. Any way of including captcha or reCaptcha from Google? Thanks!
Hi, at this time we can not implement Google’s reCAPTCHA in Pivot, but I can assist you in cutting out the spam effectively. Please open a ticket at http://ticksy.mediumra.re and I’ll be able to help.
Thanks for purchasing
James
thanks. but the links is not working…
Apologies – the link is http://mediumrare.ticksy.com
hi, how can the nav menu (on desktop) be kept on top of the web page always (so no more visible when scrolling down)? thanks
Hi there,
Add the class ‘nav-sticky’ to the ‘top-bar’ element.
Cheers, Craig
I have purchased your pivot theme and the extended support and when I click to go to your support page it goes to verify if I have purchased your theme and it says that I have not purchased anything from you. How can I access support?
Hi there,
That’s odd. Did you use your current account? Sometimes Envato’s verification API goes down – would you mind giving it another try?
Cheers, Craig
It worked this time. Thanks,
No worries, it appears Ticksy was having some server issues – apologies for the inconvenience.
Thanks, Craig
Hi Medium_rare, Is Pivot affected by the PHPMailer vulnerability? More information: https://www.wordfence.com/blog/2016/12/phpmailer-vulnerability/
The Pivot HTML template uses SwiftMailer library so this particular exploit is not directly connected.
This item was featured on ThemeForest
Elite Author
Contact the Envato Market Help Team
