Hello,

I am seeking support for the Polo theme. I’ve noticed that several links on your official support pages are currently broken.

I am using the Corporate 7 demo, but I’ve encountered a technical issue: whenever I attempt to replace the header logo, the entire header layout breaks. Additionally, I am unable to revert the header back to its original demo state.

Could you please advise on how to fix the header or restore the demo settings?

Hello, I want to change the Polo logo for our own, how can I do? I can’t find information on your support site or on the documentation that came with the theme. Thanks!

Hi ! When I modify the menu, it completely breaks — the elements are placed outside of the header. I’ve tried several combinations and even rebuilt the menus from scratch, but nothing changes. Could you please help me ?

Hi Team and others, my theme still working good with last Wordpress release, 6.8.2.

Now, I’m working to move to PHP version 8.3 requested for some plugins. It’s working good in the test site, except for a strange behavior: images aren’t optimize at the same size in the homepage (which it uses the last WPBakery Page Builder 8.5 version) I see different size on carousel (that’s my fault in the past: have different sizes, but they were good cut by the theme) and in the other section/colums/ rows. What can it be? Thanks to all.

Hi Team and others,

since social networks are changed (Twitter-X, Threads, etc.), is there a way to customize them? with Theme Options – Advanced Options – Custom CSS code? Or with a child theme?

I asked this to support, they replied to use this for Twitter X in the Additional CSS field, but it doesn’t works.

.fa.fa-twitter{ font-family:sans-serif; } .fa.fa-twitter::before{ content:””; font-size:1.2em; }

I also tried modifying code (the reference from source says .fab and not .fa ) but it doesn’t work the same.

However the current theme is using Font Awesome 5 Brands, while for example the Threads icon it’s only in the new Font Awesome 6.4.x Any idea for an update? Thanks to all.

any update

HI, I need to import the template demo hotel, but it doesn’t appear in the import section. Thanks

Hello!

The plugin Revolution Slider bundled with this theme is outdated and some vulnerabilities have been found in this version.

WordPress Slider Revolution plugin <= 6.6.14

Can this plugin be updated or could we obtain instructions on how to do so?

Thanks in advance

Absolutely no answer in the support site, too bad!

Hi Team. When I am trying to upgrade to php 8.1 with the last Wordpress, I get a fatal error. I updated myself the WP Bakery to 7.4, but the fatal error persist (PHP Fatal error: Uncaught Error: Call to undefined function json_decode() in js_composer/include/classes/core/class-vc-manager.php:317). Did you tested Polo with php 8.1? Thanks.

Hello, I want to use Polo to design a Catalog website (Woocommerce + Advanced Catalog Mode for WooCommerce extension. Is it possible with Polo? Are there any known conflicts between Polo and that extension? Do you know a better solution to create an ecommerce website without prices, checkout and shipping? Thank you!

Theme not compatible with Wordpress 6.3 ??

Several of the plugins bundled with this theme appear to be outdated and may contain security vulnerabilities.

Vulnerable Plugins:

WPBakery Page builder <= 6.12.0 https://kb.wpbakery.com/docs/preface/release-notes/

Can you please update the theme to include the updated plugins, or provide me with the relevant updates?

Hi Crumina: I’ve added a plug in called Live Visitor Counter and when I tried to use it ..I got a message saying that

“Your theme has 8 widget areas, but this particular page does not display them. You can navigate to other pages on your site while using the Customiser to view and edit the widgets displayed on those pages.”

I’ve tried to add this plug-in in the widgets section, but the Live Visitor Counter doesn’t show up

Can you please help me with this plug-in: Live Visitor Counter ??

I am looking forward to hearing from you soon.

Kind Regard Jimmy

Does this beautiful theme support right to left (RTL) languages like Arabic?

My website is blank except for a small orange arrow, lower right corner. After re-installing the latest version of Polo 2.8 to updated WordPress 6.2, the Live Preview looks wonderful, but my website is blank. I’ve no idea how to problem-solve this further. I’ve tried PHP 7.4, 8.0 and 8.1 with same results: The preview looks good, but the website is blank. I’ve also deleted all themes in the File Manager and reinstalled Polo.zip seemingly successfully, and yet, blank website.

Are there any plans to update Polo to support PHP 8+?

Hello. When I import the Wordpress demo content, the large-screen and correctly working content is not created as in your HTML template! Please help me.

I need urgent help. Please check my ticket.

Hello, I just renewed support and can’t add a new ticket at the support portal. Please help.