Hi. Must be compatible. Do you know any issues with the last WordPress version?

Hi.

Thanks for your comment.

We just released the theme update. In it, we have updated all plugins to the latest versions. Also, we updated compatibility with the last WooCommerce plugin.

Best Regards, Alex

That’s great, thank you for your help.

Always welcome

Hi Alex:

Thanks for your reply and help. I’ve answered your requested information. once again thanks so much

Best Regards Jimmy

Thanks.

On Monday I’ll look into it and I’ll try to provide you with a solution.

Best Regards, Alex

Thanks

any response will be appreciated

Hello Webstaregypt!

The theme supports RTL.

Best Regards,
Crumina support team

Thank you, CruminaSupport.

Hello Speakingartsinternational!

The site looks correct on our end. Could you please get in touch with us via ticket?

Best Regards,
Crumina support team

I hired someone to solve this mystery for me. Her wrote the following: Fixed the white screen error by increasing the memory limit: it was increasing from php settings in direct admin but not in wp-config.php file, so I edited that file to get rid of the error.

Thank you for the feedback.

Best Regards,
Crumina support team

Hi! Yes of course. we already working on it. It will be available in the nearest time. Hope on next week that update will be released.

Hello Elisonburger!

Could you please contact us via https://support.crumina.net/help-center/tickets/new and clarify the issue in detail?

Best Regards,
Crumina support team

Hello Eyuphanbayindir !

Please check the support policy and the response time https://support.crumina.net/pages/2/terms-of-service

Best Regards,
Crumina support team

Hi Daniel.

Sorry for that issue!

We have updated our support portal and hope that issue was resolved. You can submit your tickets now. Or you can write to us directly to our mail info@crumina.net

One more sorry for the late reply.

Best Regards, Alex

Thanks Alex, the support portal is working fine now, I already posted a new ticket.

Thank you for the feedback!

Best Regards,
Crumina support team

Hi.

On our demo use cache and minify plugin. In the distributed package you will receive an un-minified theme-functions.js file with comments in code https://jmp.sh/S97haOR

Best Regards, Alex

Hi,

No, you can’t reuse the license for multiple websites. One license can be used only for one website.

Best regards, Crumina

Hi Is there any discount for theme? Thanks

Hi.

Sorry, but we haven’t planned to run any sales or discounts at this moment.

Best regards, Crumina

Hi.

Included theme support – 6 month.

Theme license and updates – for theme lifetime.

Best Regards, Alex

Hi,

Most likely you should flush the cache of the browser and in the cache plugin, if you use some. Also, please make sure that you have updated all plugins and Polo Extension. If it doesn’t help, try to upload the latest version again.

Thanks!

Best regards Crumina

Hi Jimmy.

I just checked Our support portal and I found user “AlexJin”. And tickets from you.

Yes you are totally right – you have active support till 2021-07-15. So you don’t have to register another account.

Please open the following link and click the button “Sync Purchases” https://support.crumina.net/account/settings

Could it be that you have another Envato account?

Also you can always write to our email info@crumina.net

Best Regards, Alex

Thanks Now it’s all sorted and yes you are right I have 2 Envato Accounts

^^; I already use it as you advice. But I need more icon for menu and would you please recommend best way for this. Is it good way that I subscribe font-awesome pro ?

Thank you in advance

Hmm..

It’s not Very simple process to add new icons. But also that process not very hard )

You need to edit functions.php file of Polo Child theme and add your own icons classes list with follow function:

if( ! function_exists( 'my_custom_icons' ) ) {

function my_custom_icons( $icons ) {

    // Adding new icons
    $icons[]  = array(
      'title' => 'My Custom Icons',
      'icons' => array(
        'my-icon my-icon-heart',
        'my-icon my-icon-star',
        'my-icon my-icon-gear',
      )
    );

    // Move custom icons to top of the list.
    $icons = array_reverse( $icons );

    return $icons;

  }
  add_filter( 'csf_field_icon_add_icons', 'my_custom_icons' );
}

in this function you need to create icons array with you own icon classes

 'my-icon my-icon-heart',
 'my-icon my-icon-star',
'my-icon my-icon-gear',

 'fas fa-angry',
 'fas fa-anchor',
 'Other Icon Classes',

Best Regards, Alex

I’ll try. Thanks a lot.

Hi,

No, unfortunately, we don’t have any examples of using BuddyPress with this theme.

Best regards, Crumina

Hi Steve.

Thanks for your reporting that bug.

I submitted it to our bug tracker. Our coders will check it and hope we release next theme update with fix for that issue.

Best Regards, Alex

Also, the “circle” team member elements are now broken. They put a square box inside the circle instead of the circle becoming the masking object.

One more minor cosmetic issue that seems to have been the result of the update: tags on the blog index page “post info” meta block have lost the space character if there are more than one word for a tag. For example a tag of “health and fitness” looks like “healthandfitness” in the meta block. It’s good on the single post page, this only affects the blog index page.

Hi,

Please, make sure that your Polo version is 2.1 (you can check it via Appearance > Themes https://jmp.sh/oG663wb ). If you have any other versions, you need to update to the latest one. Please, check out this video tutorial on how to update a WP theme correctly https://youtu.be/z5m9tC3SAFg

Best regards, Crumina

Hi,

Thanks for your question! Generally, the theme is supported until it’s available for purchase. Recently we’ve upgraded the Polo theme and have no plans to stop supporting it.

Best regards, Crumina

I’m sorry not to be clear enough, so I’d like to extend my reply! In the last update, we upgraded all the theme components, fixed all the known bugs, improved demo data import functionality, adjusted the theme to all the recent Envato requirements, and made many other small improvements. Taking into account all these factors, we hope that the Polo theme will be available not less than for a few years, but more Unfortunately, we can’t predict the existence of this theme that further.

Best regards, Crumina

Hi Jimmy,

For editing the color of hyperlinks you need to add an extra class here https://jmp.sh/TEVAkDd and then use the following CSS code:

.custom-links-colors a:hover {  color: lightblue; }

Of course, the color value can be changed according to your needs

BTW, usually, we don’t provide support in the comment section, so it’d be great if you contact our support team about such questions at https://support.crumina.net/.

Thanks!

Best regards, Crumina

Hi Crumina:

I have an issue with font. I created an onepage website based on one of the polo template called Fashion and I changed the original font to some other font which is already in the font sets that come with the Polo theme baiscailly its not the default font.

what happened after I changed the font is that the font I would like to change to can only be seen on my desktop browsers like Google Chrome, Microsoft Edge and Mozilla Fire Fox but strangley when I tried to view the website on iPad in Safari where I cound’t see the font I have changed to and it doesn’t even show the orignail font that is set by default in the template and its the same with the iPad version of Google Chrome ?

Can you please tell me what may have caused the issue with the font and let me know how I can resolve the issue ?? Many thanks

I am looking forward to hearing from you soon.

Kind Regards Jimmy

Hi Jimmy,

I’m sorry but I’d like to remind you that we don’t provide support here. If you need our assistance, please, submit a ticket at https://support.crumina.net/help-center/tickets/new and our support team will try to help you.

Thanks!

Best regards, Crumina