A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

You can go to our support site, use your purchase code to log in to create a support request. Or you can log in to our support site by using your Envato account and then create a ticket later.

All theme support is handled by premium class support team

Click here to submit your support ticket

View Polygon’s Online Document

View Polygon’s Tutorial Video

Only pre-sales questions are handled here in the comments section.

Don’t forget to provide your admin account & FTP’s information to give us the quick access

Before Submit Your Ticket

Please Check The Following Before You Create A Ticket

- Make sure you are running the latest version of Polygon and the latest version of WordPress.

- Always check the Important Update Information first – at the bottom, you’ll find out the change log section.

- Check our Documentation for the answer to your question.

- Disable any additional 3rd party plugins you may be using to see if it fixes the issue.

- If you cannot find the answer to your question, sign up and fill out the form and our support team will help.

What Does Support Cover?

Our support covers getting setup, trouble using any features, and any bug fixes that may arise. Unfortunately, we cannot provide support for customization or 3rd party plugins. If you need help with customization of your theme then you should enlist the help of a developer.