Discussion on Proactive - Web Design Agency WordPress Theme

Discussion on Proactive - Web Design Agency WordPress Theme

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Case-Themes supports this item

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30 comments found.

cerosk

cerosk Purchased

Hallo. I looking for theme like this one. However I found some low speed issue here. Is is possible to provide a link to some of you cusstomer to see how is real speed? since the demo is pretty slow.

Hi,

You check the customer’s site used the theme:

https://avento-design.de/

Thanks

cerosk

cerosk Purchased

thanks yes this look like little bitt better. thanks.

Thank you ;)

Hi what can be done about the poor load speed and and bad LCP scores on pagespeed insight.

Hi there,

Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com

Our supporter can check your info and we can solved your issue together with you.

Thanks for your submission!

Regards.

Hi,

I have purchased and installed the Proactive WordPress theme, and imported the demo content. However, I’m experiencing several issues:

The homepage shows “Nothing to show here – slider alias 2 not found”.

When I open pages in Elementor, only text is visible – the design and styling are missing.

Demo content is not displaying properly on the frontend after import.

I confirmed that my hosting meets the required PHP settings (memory limit, file upload, etc.), but the Max Execution Time is only 6s, which I suspect may be part of the issue.

Could you please assist me with resolving these issues, or provide the correct demo import files and step-by-step instructions?

“I have already contacted you and have an open ticket that no one is responding to.”

Ask ChatGPT

Thank you in advance. Best regards,

Hi there,

Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com

Our supporter can check your info and we can solved your issue together with you.

Thanks for your submission!

Regards.

​Hello so basically i purchase this team using envato element with my another account and now I am just planing to download the demo data so after finishing no image and new pages are there. i means its showing that its downloaded but not showing single new thing in dashboard !

also the license code is not working in ur ticketing system please if you want i will share license key on email but help me

please help team

if you want i can give you login details too let me know

Hi,

Support for items in Envato Elements is not available. That’s why you can’t create tickets in the support system.

Thanks

Are editable PSD files included?

Yes, theme attaches PSD files.

hello, I like the theme but the problem is now the theme not working fine with Polylang, what I do, I don’t like purchasing a premium translate plugin especially since I need it also work for SEO in both lang

Hi,

Theme is compatible with Polylang plugin.

Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com

Our supporter can check your info and we can solved your issue together with you.

Thanks for your submission!

Regards.

Hi, I need urgent help.

I bought this theme from Envato and I have installed however I have issues as demo does not looks same after installing it. Its been more than 1 hour I am keep on trying to submit ticket at casethemes.ticksy.com and even though I entered the correct Envato purchase code but your system keep on rejecting it by saying that Sorry, that purchase code is for a different Envato product.

but I know I entered correct purchase code and there is no way to contact you this is why I am contacting here. I need urgent help.

Thanks

Hi there,

Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com

Our supporter can check your info and we can solved your issue together with you.

Thanks for your submission!

Regards.

Hi,

I wish you could read my query carefully as I clearly mentioned that there I tried to submit ticket which asks for envato purchase code and I entered the correct purchase code but your website casethemes.ticksy.com showing this notification Sorry, that purchase code is for a different Envato product.

I am not sure why you asked me again to submit the ticket which I already told that I am not able to submit ticket because even though I enter the correct purchase code, your website shows the error. Then how can I contact you on casethemes.ticksy.com because the only option is to open ticket.

I just sent you an email on case---agency@gmail.com with the purchase code and the screenshot error which I am facing. Also I have emailed you all the login details of my cPanel and Admin.

I hope you understand the issue this time? Thanks

Hi, I have changed sticky header layout for all pages as Main header home 2, I unable to change it for single post page where there is no option in to in the post editor or select sticky header layout for single post in the theme options. Please look in to this issue. Thank you.

Hi,

The option to change the header layout for each post is not available. You need to change the header layout in Theme Options.

Thanks

I purchased theme via ENVATO ELEMENTS are the demo import is not uploading correctly..missing contents ..I don’t have purchase code to open support correctly

Hi there,

Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com/submit/#100022780

Our supporter can check your info and we can solved your issue together with you.

Thanks for your submission!

Regards.

Hello please on mobile view the homepage has a nonstop white background after the footer.

Done that already, and thank you for the assistance. I just noticed that the header also appeared on the homepage which is not supposed to. Please help sort it out. Thanks always.

I will check.

Thanks

Thank you very much for the assistance, I so much appreciate it.

Hi Your product will be updated in the future, approximate time

Hello,

Are you having any problems with the current version?

Thanks

3751111 I sent the support ticket. There is a problem with the popup.

Hello,

I will check now.

Thanks

hello,

new : #3752281

Hello I sent aTicket #3742205. When I import the demo content i notice that i do not see how to change the home page to the orange and white themed page.

Also The demo pages are redirected to 404

Hello,

I will check now.

Thanks

Thanks for your reply. I sent you a reply. Private Ticket #3742205 How do I do this, ” please edit in mega menu layout via elementor editor.” ?

Hi

Presale enquiry – just checking the speed and notice all the demo’s are really bad performing; is there anything you plan to do to help speed things up?

See -> https://tools.pingdom.com/#649c1f8445800000

Just seems a shame as the theme is lovely, but just too slow.

Thanks

I will check now. Thanks

Hi,

It shouldn’t take a full day (24+ hours) to resolve an issue with the actual theme.

The demo data does not import. For future, maybe consider adding these files separately so we can add the demo content via tools -> importer (demo content).

But as it stands, being unable to impost demo content kinda defeats the purpose of buying this theme so a refund would be best unless you can resolve this asap?

Please clarify…

Just to clarify regards the above;

Think my hosting stopped the import as we block all non uk visitors. Plus, once the team opened my ticket they logged in and fixed it for me so I’m really appreciative of this.

Support is spot on. Theme is awesome. Easy to use and well laid out.

Will leave a review shortly.

Kudos guys. Well done. Happy I bought the theme now. Your support is brilliant too.

Hello, i purchased your Proactive Web Design Agency WordPress Theme a while ago only to realize that the download says it is a one page template.

Kindly note that i am not in anyway interested in a single page website

Please do send me a link for the complete template with its respective pages as indicated on your website

Kindly send a link with the complete theme for me to download and proceed with my project

I cant even get in touch with you through the support system because it keeps saying that my purchase code is for another product but this is the very first time i have purchased anything here

Hope to hear from you soon Terry

can i make custom post type to show demos on it with a filter? where i can check its elements if you have admin demo will be grate .

Hello,

This is not available, the filter grid layout available on the demo site only applies to the post types available that come with the theme.

Thanks

the types come with the theme are services and portfolio plus blog right?

do you plan to optimize theme Performance?

I never key in activation key.. after upload then i just check wizards.. its said i activate it..its that your activation key or procedure is working?

i cant install demo..pls check my ticket

I will check. Thanks

there is problem with demo…pls check for me.i have send cpanel and wp access.

this theme is many issue …Bitform plusgin not working properly , automaticly extra space added, JSON file error, theme loading speed is poor, customer support not replying

I purchased this theme yesterday, despite my server’s PHP configuration exceeding the theme’s requirements, I couldn’t upload the theme from the admin dashboard, I tried it several times in different browsers but the only way I could upload it was manually via the file manager.

After successfully uploading the theme I faced another issue, I couldn’t import any demo data even a single page. I have raised the issue with your support kindly provide a solution of how I can import the demo data.

Hi there,

Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com

Our supporter can check your info and we can solved your issue together with you.

Thanks for your submission!

Regards.

Your product will be updated in the future, approximate time

Hello,

Items are updated regularly at least every 3 months. Sometimes some changes can be updated more quickly.

Thanks

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