439 comments found.
I just replaced my homepage image background with a video and the text I had in a text box over it isn’t showing anymore. I tried a few things but can’t seem to get it to show over the video. Any help would be greatly appreciated, thanks.
Hi,
Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!
Hi, first of all I’m super happy with this theme so far and it served me well. Unfortunately after the latest update the pulse frame work causes a major error and the site crashes. How can I fix this?
Hi,
Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!
Hi Pirenko!
After theme update Page Builder wants update (from 6.9 to 6.10). Error appears after trying to update: “Beim Aktualisieren von WPBakery Page Builder ist ein Fehler aufgetreten: To receive automatic updates license activation is required.”
What should I do? Deleting the plugin “WPBakery Page Builder”? I forgot how i did it last time 
Thank you!
Hi,
About updating WPBakery Page Builder: you bought the theme and you only have the license for it (not for WPBakery Page Builder). So, it is the theme that will eventually provide updates to it.
Please disregard any update message if it appears again.
You can read more about this here https://help.market.envato.com/hc/en-us/articles/115005593643-How-do-licenses-work-for-any-plugins-that-are-bundled-with-the-theme-I-bought-
Best regards,
Pirenko
I already read this answer, but was hoping for a way to get the update instead of disregarding ist. (because of new feature: “New: Option to use Google Fonts locally – used fonts will be downloaded to comply with the GDPR policies”)
The plugin will be updated when the next theme version is released.
If you want to self host Google fonts please consider using this plugin https://wordpress.org/plugins/local-google-fonts/
Best regards,
Pirenko
Thanks Pirenko!
You are always welcome!
To receive automatic updates license activation is required
Hi,
About updating WPBakery Page Builder: you bought the theme and you only have the license for it (not for WPBakery Page Builder). So, it is the theme that will eventually provide updates to it.
Please disregard any update message if it appears again.
You can read more about this here https://help.market.envato.com/hc/en-us/articles/115005593643-How-do-licenses-work-for-any-plugins-that-are-bundled-with-the-theme-I-bought-
Kind regards,
Pirenko
Hi There, I bough the theme back in 2017 and we first had it installed on the development domain and then moved it to fynkos.co.za
The theme broke and I now need to run updates, but I cannot update the Framework plugin as the license key is still attached to the dev domain nndev.co.za instead of the live domain.
I have also tried submitting a ticket on your system but since my support has expired it prevents me from doing this, which is ridiculous.
I refuse to buy/extend support just for this. I need the dev domain disconnected so that I can connect the live domain
Hi,
Thanks for purchasing!
OK, I just changed the licensed URL.
Nobody said you need to renew support.
Kind regards,
Pirenko
Yesterday, our website went down with a critical error on Pulse theme after WordPress 6.0 update. I see you had an update for this. How do we fix when we can’t login to the site? Our support has expired. Do I have to buy support to fix an critical error after a WordPress update?
Hi,
Thanks for purchasing!
Please send us a private message using the contact form on this page http://bit.ly/view_profile_tf / (there’s no need to renew support in this case).
Thanks once again!
Hi, when the auto-update of wordpress core to 6.0, the pulse theme can’t update pulse framework to the latest version which is required and the error message says ’”Error! This license is already registered on ‘domain’.’’ which is not.
Hi,
Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!
There is a question I have related to the Plugin name: Content Views Pro
Element: Filter by taxonomy
Query is: How to show options in a group with a separator line at the bottom of each group to differentiate between multiple parent categories?
Example: Want to achieve something like this: <select name=”cars” id=”cars”> <optgroup label=”Swedish Cars”> <option value=”volvo”>Volvo</option> <option value=”saab”>Saab</option> </optgroup> <optgroup label=”German Cars”> <option value=”mercedes”>Mercedes</option> <option value=”audi”>Audi</option> </optgroup> </select>
Hi,
That plugin is not included or recommended by the theme (you should probably reach plugin support for help).
Cheers!
I will never buy from this author again, the theme is bound to one IP for life. I changed the server IP and this is useless. This is NOT mentioned in terms and conditions. I am filling a complaint to Ervato.
Hi,
Thank you for purchasing!
6 years after purchasing and with at least 2 installations, I think it is fair to say you are no longer entitled for that.
Regards,
Pirenko
Of course I am entitled.
1. You are stating illegal activity when you forbid someone to use a theme that he has already paid. When in the terms you state that after 6 years the theme is automatically deactivated? 2. Where in your terms do you state that the theme is bound with 1 IP for life?
A lawsuit will follow.
Ok
You may be laughing, but here is the proof that you are illegal:
3.An End Product is one of the following things, both requiring an application of skill and effort.
(a)For an Item that is a template, the End Product is a customised implementation of the Item. For example: the item is a website theme and the end product is the final website customised with your content.
4.You can create one End Product for a client, and you can transfer that single End Product to your client for any fee. This license is then transferred to your client.
5.You can make any number of copies of the single End Product, as long as the End Product is distributed for Free.
7.You can’t Sell the End Product, except to one client. (If you or your client want to Sell the End Product, you will need the Extended License.)
End Product: See clause 3 of this license. Free: No fee is paid by the end user to access the End Product. The End Product is not sold. No fee is paid to subscribe to a service that includes the End Product (eg a website subscription fee).
Source: https://themeforest.net/licenses/terms/regular
Nowhere is stated that the theme is bound to 1 IP.
Where are your offices so I can proceed further?
You can always use license on the original URL. You already built 2 websites with this license by the way. Please reach Envato Help Center if you think that I’m wrong. This is my final message about this subject.
Of course you are wrong. I have already contacted and they offer me a refund. The theme is NOT BUILT on any websites
Can you please help me with this. I have updated the theme and plugins as well still but its still not working. I am using Pulse Version: 5.1
Thanks
Hi,
Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
In any case the latest theme version is 5.2
Thanks once again!
Hi. I just upload the agency demo and start to customize the website. I could t find where to change the main background image. Where do I do that? Can you help me? Thanks
Hi,
Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/
Cheers!
I’ve had your theme installed for quite a while and recently the Pulse Framework started creating the error listed below. We can not locate an updated version of this plugin. This error continuously takes down our site. Please assist!
Uncaught Error: Call to undefined function pulse_options() in /var/www/wp-content/plugins/pulse_framework/custom_post_types.php:9 Stack trace: #0 /var/www/wp-includes/class-wp-hook.php(287): portfolio_register(”) #1 /var/www/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #2 /var/www/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /var/www/wp-settings.php(546): do_action(‘init’) #4 /var/www/wp-config.php(96): require_once(‘/var/www/wp-set…’) #5 /var/www/wp-load.php(37): require_once(‘/var/www/wp-con…’) #6 /var/www/wp-blog-header.php(13): require_once(‘/var/www/wp-loa…’) #7 /var/www/index.php(17): require(‘/var/www/wp-blo…’) #8 {main} thrown in /var/www/wp-content/plugins/pulse_framework/custom_post_types.php on line 9
Hi,
Thank you for purchasing!
I already replied to your private message. Cheers!
Hi Pirenko, where can I buy the support?
Hi,
Thank you for reaching us!
You can renew here https://themeforest.net/downloads (you need to be logged in with the account that bought the theme). Otherwise, you can purchase a theme license here https://themeforest.net/item/pulse-premier-wordpress-theme/12407534 (in this case you get 6 or 12 months of support).
Cheers!
Hi, unfortunately I cannot post to your support forum because the license has expired. But when I update the PULSE FRAMEWORK to the latest version (in combination with WP 5.5 or 5.4.2) the filtering by team categories no longer works. At https://steadyteams.com/#team I first have 2 team members from the category ‘STEADYTEAM’ at the top and ‘Our Team’ below.
But after updating the PULSE FRAMEWORK he shows 2 members from the category ‘Our Team’ at the top while he should show two members from the category ‘STEADYTEAMS’ which has always worked like that.
Can you please help? I have now restored a backup so it works again, but I cannot update the framework now. Current version of pulse framework is 4.4.1
Hi,
Thank you for purchasing!
Sorry to hear that you are having trouble. In that case please send me a private message (contact form on this page https://themeforest.net/user/pirenko )
Cheers!
I need to remove the licence from a test site and add it to a live site. How do I do that?
Hi,
Thank you for purchasing!
Please send me a private message with the final URL (contact form on this page https://themeforest.net/user/pirenko )
Cheers!
Hi, the Social Network Icons doesn’t show
Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions (it seems that you missed the plugins). If you still have trouble please open a support ticket here https://support.pirenko.com/ and send us the WP login details so that we can analyze this situation.
Cheers!
Hello, can I make the logo centered in the middle of the menu? Thanks.
Hi,
Thank you for reaching us!
You can have the logo under the menu centered (not exactly in the middle). If you want to have in the middle, please check our hook theme here http://bit.ly/envato_hookz
Let me know if you have any further enquiries or if you buy the theme and need help with something.
Cheers!
Hello,
The last update of parent-theme generates a fatal error on our website.
Best regards,
Mylène.
Hi,
Thank you for purchasing!
If you still need help, please open a support ticket here https://support.pirenko.com/ and send us the WP login details for a quick check. If you prefer please send us a private message (contact form on this page https://themeforest.net/user/pirenko ).
Cheers!
Hi,
We’ve renewed the support and submitted a ticket.
Best regards,
Mylène.
Thanks Mylène! We just replied
Hi, Is it possible to disable Responsive Mode for Recent Portfolio in mobile view? I need to show 2 or 3 columns on mobile.
Hi,
Thank you for purchasing!
There’s no option for that, but you can customize it by editing the theme scripts. If you need help with that please open a support ticket here https://support.pirenko.com/
Cheers!
Hi,
I purchased your theme back in 2017 and I really enjoyed it, until I updated it. I got tons of php-errors and the Visual Composer wasn’t updated automatically as well, it should have been as I understood it. It’s almost impossible now to work with the theme any more. On mobile devices I also get an non-numeric value warning from the framework’s vt_resize.php
Any help is much appreciated.
Thank you very much.
Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions. If you need help with that please check this article https://support.pirenko.com/ticket/3616/
If you want us to update the theme for you, please renew support and open a support ticket here https://support.pirenko.com/ticket/3616/
If you still have trouble after the update please send us a private message (contact form on this page https://themeforest.net/user/pirenko ).
Cheers!
That’s prefect. Everything is back to normal.
Thank you very much!
Ok, good to hear that. Cheers!
