Everything you need for
your creative projects, for
one low cost
This author's response time can be up to 1 business day.
the demo content import is not working. Its says successful but does not import any content. Please fix
I am not asking for support!!! the demo content import is not importing any content
Support for the purchase expired 2 years back and you imported already on a domain. To receive support kindly renew your support and open a support ticket after that with your site and hosting access. Support team is available from support channel only and not from comments section.
The domain I imported it has expired for about 8 months and it’s not active and will never be active! Does that mean I would pay for another license? I am not renewing support cause your demo import is not working. That’s fraudulent.
the import demo content is not working
How to adding categories and tags on pages in WordPress without using any plugin.
Why is the demo link not working
When I activate the “elementor pro” on my website.
Nav Menu(Mega Menu) – Drop Down is Not Working. I don’t why it happened. So, I need your help.
Note: I have used the “Mega Menu”
There can be Js conflict with Elementor pro or any other third party plugins you’re using. Try to deactivate one by one and see which triggers it. Could also be from live chat plugin or something else. Qube officially was launched for Elementor free plugin.
Hello. I have uploaded your theme, but after trying to install I keep getting the following message – ‘The execution failed. Please check error log.’ I have gone in and made them true but I am not sure what to do now.
Please open a support ticket from https://radiantthemes.zendesk.com/hc/en-us/requests/new and share your site url, site access along with ftp so that we can check. Please make sure your hosting has correct php parameters set as described in https://radiantthemes.zendesk.com/hc/en-us/articles/360040991214-Essential-hosting-setting-for-smooth-import-of-demo-designs .
Hi, I can’t get it to install. Keeps telling me that the theme is missing the style.css stylesheet.
Please refer to this article https://radiantthemes.zendesk.com/hc/en-us/articles/360041017614-Theme-is-missing-the-style-css-stylesheet-error to understand solution to this error message.
Hi! I bought the theme and installed it, but I cannot find the documentation to help with the customisation and import of specific demo pages. Please help. Thanks!
Follow https://radiantthemes.zendesk.com/hc/en-us/articles/360042621173-Theme-Installation-tutorial-for-Qube tutorial and all the demos will be imported in together. We’re providing all demos so that customers can use any of them. After importing, if you don’t need any specific demos, you can delete them.
Hola.. como cargo la licencia?:
Los siguientes temas se instalaron pero están incompletos.
Licensing Falta la hoja de estilo.
You uploaded wrong file. Please check https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Hi, i am getting error while importing demo content, please help me asap
Please open a support ticket https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site and hosting access and we’ll check asap. Please make sure you have all hosting settings mentioned in theme dashboard.
Why demo page (Creative Agency) on Mobile view not working
In our demo https://www.qubewptheme.com/creative-agency/ responsive is working properly. If you face any problem and haven’t altered provided css then please open a support ticket https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site url and access, our team would check it.
Can I use this theme for multi sites?
This theme is compatible with WPMU but if you meant if you can use this theme for different domains then you need separate license for each domain.
Hi, i got an error message when i upload the .zip file on my wordpress site in order to install the Qube template. But i uploaded the right file (the one dedicated to wordpress). My error message is : “initiate_transfer_error”
Which hosting are you using? Make sure your upload limit is set to 32 MB or more. Google search with ””initiate_transfer_error” doesn’t return anything. Maybe ftp upload theme if this doesn’t work. This doesn’t comes form theme. You may open a support ticket with your site access and hosting access.
the demo content not working, shows me this error :: The execution failed. Please check error.log::
Please check https://radiantthemes.zendesk.com/hc/en-us/articles/360041476073--Can-t-import-demo-designs and retry. If this still doesn’t work then please open a support ticket https://radiantthemes.zendesk.com/hc/en-us/requests/new with temporary access of your site along with hosting and we’ll get the import done.
Yes you can do so through ‘Elementor’. Please check:- https://prnt.sc/vfw3ge and https://prnt.sc/vfw3rz
Having an issue on our site where the header template / menu, disappears when in mobile view. I’ve checked in Elementor, and show on mobile is enabled, however, menu disappears. This is an issue, as the logo is placed within the menu. Please advise
We’ve replied to you ticket. If you’ve any other queries regarding this or any other queries, please reply to that ticket.
Please, I can’t find the documentation file. Been trying to change logo and some other things
Here is the documentation link https://www.qubewptheme.com/docs/ .
To change logo, make sure you upload logo under selected header. In any issue please feel free to open support ticket with your site access so that we can check your problem.
Please how do I change the page title? its not changing at all…
How do I raise support ticket?????
Here’s the direct link – https://radiantthemes.zendesk.com/hc/en-us/requests/new .
It is asking for my Envato ID.. I don’t have envato ID .. I bought the template from themeforest!!!!!!!
Themeforest is part of Envato. So user name is same i.e. hirosteve77. Username is case sensitive.
Hi, the theme is extremely slow google page speed does not pass 30
Please check page speed using Gtmetrix .
Almost all demos have good page speed. Please check https://wp-rocket.me/blog/the-truth-about-google-pagespeed-insights/ what WP Rocket has to say about Google page speed.
With a ready made page builder driven site you can’t achieve what Google asks you to do. Google doesn’t want you to use JS, Css etc so how would one achieve so much functionality for a theme. For a custom site one can achieve somewhat good score. Almost all themes include best selling themes have similar score.
thanks for the clarification. Turns out it is plesk web application firewall blocked woocommerce plugin with the theme, makes entire page inaccessible after certain time. Resolved by excluding security rule ID 220030 in plesk web application web firewall.
Hey, how to change the header styles of individual pages, and how to add a similar header to all the pages?
We don’t see you purchased the theme! Using illegal copies is a security risk for your hosting and all sites hosted in it.
hey, from where to change logo
Please follow our https://radiantthemes.zendesk.com/hc/en-us/articles/360042455454-How-to-upload-logo-Themes-with-Header-Builder- tutorial to change the logo.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Price is in US dollars and excludes tax and handling fees
Millions of creative assets, unlimited downloads.
One low cost subscription. Cancel any time.
Effortless design and video. Made online by you.
Smart templates ready for any skill level.
We'd like to ask you a few questions to help improve ThemeForest.