611 comments found.
By using the elementor block to insert a video (selfhosted) into the page the video works on Desktop but does not start on mobile. Is it a way to enable videos on mobile? It’s kinda important and it’s impossible to find the place to change this
Pre-sale question: Your live theme demo is not working. It shows database error.
is it only me or has anyone else experienced malware attacks on their site embedded in the theme?
How to disable or hide compare feature?
Hi,
It is easy. You can deactivate the compare plugin to disable this feature
Thanks.
Hello Since the Wordpress update, I have encountered two major problems. The first seems to have been fixed, the mobile homepage was replaced by the desktop homepage. After several loads, it came back, except that now all the modifications made on the builder are no longer taken into account on the mobile. What is the solution ? Thank you for your reply.
Hello,
Please create a new ticket in our support tickets system, our supporter will help you soon.
https://drfuri.ticksy.com/Thanks.
Hello Drfuri, the checkout button is missing when you click on the carts icon and the hover page pop up, or when someone adds item to the cart. Im not sure how it has happened, I didnt edit any codes. can you please help me.
Hello,
Please create a new ticket in our support tickets system, our supporter will help you soon.
https://drfuri.ticksy.com/Thanks.
can you confirm Razzi product tab grid have limit of 50 product or its unlimited
Hi,
It is unlimited. You can set any numbers you want
Thanks.
Please note:
Friday, April 28th through Wednesday, May 3rd is our country holidays. Because of this, there will likely be a delay in reply to your question, possibly until Thursday, May 4th when most of our team returns.
In the case something urgent comes up, please create a new ticket in our support tickets system, we’ll get back to you as soon as we can. https://drfuri.ticksy.com/
Thanks!
i want to know everything about this theme from the author, can anyone tell me?
Hi,
URGENT
I would like to have the product images in the ratio of 1:1 and not 600×570. When I upload a 1:1 image, only on the single product page – the selected image from the gallery is in the ratio of 1:1 and not the rest.
And, I want the images in 1:1 everywhere across the site.
Please help.
Thanks in advance 
Hello,
Please create a new ticket in our support tickets system, our supporter will help you soon.
https://drfuri.ticksy.com/Thanks.
I have variable products with size attribute, when filter products by XL size (Example) shop page still showing products XL out of stock.
Sorry for bad english! I hope you understand
Hi,
Please send this issue to drfurion@gmail.com, and send us your website, our supporter will help you check it.
Thanks.
Hi, when a product is added to cart it refresh the number in the header widget, however the popup opens and show 0 product in the cart.
UPDATE: the error happens with the elementor pro version 3.12.1 (the last one)
Website theme is not compatible with the newest version of WordPress. Changes made do not affect the actual mobile site using an Android device. Changes still appear on desktop though when looking at the mobile version.
Hello, I entered the demo template template from mobile But all forms do not have a registration or login page How to view the registration and login page before purchasing the template
Where can I get home 13 furniture elementor template only? there have no file in purchased items.
The home 13 furniture template was missing in downloaded files. Can you check?
Home v13 is a shop page. You need to find the page called as shop page
Thanks.
How can I disable Google Fonts completely? I’m using this template in Germany, and here they don’t recommend using Google Fonts for legal reasons. I want to load google fonts locally in css.
Hello,
Please create a new ticket in our support tickets system, our supporter will help you soon.
https://drfuri.ticksy.com/Thanks.
Hi. the thumbnail/variation ans shop images are blurry but they are ok once they are viewd full size. Why is it hsppening?
this is how it looks when clicked on quick view thank you
Please send us your website to check it.
Thanks.
size chart after update like this
HI,
1. You can use the custom CSS below
.quick-view-modal .woocommerce div.product .woocommerce-product-gallery {margin: 0}
2. What happen with size chart?
Thanks.
can we suggest new idea for function and homepage?
Hi, could you please make it possible to use another email newsletter plugin instead of mailchimp such as mailpoet? So far not been able to integrate it.
Hi,
It is impossible now. We will try to improve it next version
Thanks.