22 comments found.
Hello, How do I update the included modules like the WPBakery builder and Slider Revolution?
Is this WordPress theme supported and are updates planned?
Hi there,
Thanks for your interest! The theme is surely supported, and we are planning an update next week.
Hope to see you on board 
Kind regards,
Whitebox Studio
Hi Support
Getting error COULD NOT GET RESPONSE FROM THE SERVER. PLEASE TRY AGAIN.
I need IMMEDIATE assistance here.
No one is answering the ticket #3822050
Hi there,
Thanks for reaching out to us. It looks like your ticket has been answered as of now, please take a look.
P.S. Please note that comment section is not a place to seek for support. We encourage to use our dedicated Support Forum.
Kind regards,
Whitebox Studio
I have given you access, I am really looking forward to your help.
Hi there,
We’ve resolved the issue – please checked your ticket!
Regards,
Whitebox Studio
everything is working, thanks
I have a problem when trying to edit the “Banner” elements, only the loading icon appears and nothing else works
Hey there,
Could you please contact us using the contact form on the author page?
Thanks!
Hi Support
Majority of the core stuff are failing upon activating also getting error COULD NOT GET RESPONSE FROM THE SERVER. PLEASE TRY AGAIN.
I need IMMEDIATE assistance here.
Hi there,
Thanks for reaching out!
We have replied to your ticket – please check it out.
Kind regards,
Whitebox Studio
Hello there, I have same issue to set up a demo content please help?
I already submit the ticket to help
Hi there,
We have replied to your ticket, please check it!
Kind regards,
Whitebox Studio
It take too long to import the data, do you have any solution? I wait for a day but still not getting full demo data and the site it’s broken.
Hi there,
Please use our Support Forum of support related questions and issues. We will be more than happy to help!
Regards,
Whitebox Studio
Hello there, I have many issue to set up a demo content and now that I already activate it once I can’t try anymore… Can you please help ?
Hi there,
Please submit a ticket on our Support Forum https://whitebox.ticksy.com/ and we will be happy to help!
Kind regards,
Whitebox Studio
I have several problems
It takes too long to load the interface, apparently too many alerts are generated in the console and this affects performance.
In addition some elements never load to edit it and you have to do it in the classic mode by code, for example the “Banner” element
Hi there,
Thanks for reaching out to us!
For theme support related questions, please create a ticket on our Support Forum: https://whitebox.ticksy.com/
Best regards,
Whitebox Studio
Does this purchase include the license of wpbakery?
I tried to install piece by piece, but I can’t see the image, the website demo is not full.. how can I do?
Aldo on the preview of your website I saw too many pages that I can’t find inside mine as : layout of blog (masonry, magazine etc.. how can I find it)
Hi there,
Thanks for reaching out to us!
We have noticed that you have also opened a support ticket with us. Please refer to the reply that we have just provided.
Kind regards,
Whitebox Studio
Import is failing on Attachments and Regen Images? I tried to import this template but its getting stuck on 13%. I tried to download the full files but this template is not in there?
https://themes.whiteboxstud.io/rendr/project-planning-app-home/Hi there,
Thanks for reaching out to us!
For support-related questions please submit a ticket on https://whitebox.ticksy.com/ and we will be happy to help.
Kind regards,
Whitebox Studio
Is there a chance if you could have an option for ‘Typed Text’ to repeat (Infinite loop)? At the moment, it animates line by line than it stops on the last one.
PS: I bought the theme specifically because its using WPBakery. I hate Elementor. Its full of bugs and it slows down the server over time.
Hi there,
Thanks for choosing our theme!
There must be something wrong with your element I suppose, as Typed Text indeed is infinitely looped, as in the demo: https://themes.whiteboxstud.io/rendr/typed-text/
If it’s not on your site, please submit a ticket on our Support Forum https://whitebox.ticksy.com/
Kind regards,
Whitebox Studio
I found the bug. If you have the character “&” under “Postfix text” it stops going to next line hence it doesn’t go on a loop.
EG: Hello World Testing&Design <- Gets stuck on this because of & Typing test
Hey there,
Can you please submit a ticket on our Support Forum https://whitebox.ticksy.com/ so that we can help you?
Please make sure to also provide a link to your site if possible.
Cheers!
It’s all good. I found an alternative without using ‘&’ symbol and it works fine. I’m just letting you know the bug so that you can fix it in the next update.
Good to hear that! Thanks for letting know, we will definitely look into it.
Your design team isincredible but why are you still using WP bakery and not Elementor? You’re limiting yourself and sales.
Hello, a question before buying I plan to display a list of documents on the site, similar to a blog, is it possible to support this function? Or will you offer an additional plugin?
Hi there,
Thanks a lot for your interest in our theme!
What you are asking about is a quite specific non-core functionality, therefore most probably you will need a 3rd-party plugin for that.
Kind regards,
Whitebox Studio
Could you write it for a fee?
In the comments 2 months ago I read about the possibility of a “Template studio” for this theme with template sections that can be integrated into pages, like for the SCAPE theme, now it is still not working, can you tell me when to expect it?
Unfortunately, we are not taking up custom projects.
As for the Template Studio – this has been put on pause for a while as we were focusing on adding new demos. The work on the templates might resume soon if there are no higher priority items in the pipeline.
Kind regards,
Whitebox Studio
Hi, beautiful looking theme! Do you plan to support Elementor soon?
Hi there!
We really appreciate your interest in our theme
We are considering adding Elementor support in the future, but certainly not earlier than a couple of months from now.
Kind regards,
Whitebox Studio
The preview still shows the sale price, I figure since the price on here is higher that the sale is over. Any chance of it coming back in the future?
Hi there and thanks a lot for your interest in the product!
It looks like there was a delay in updating the price in the demo indeed, and we are sorry for that – it’s been fixed now. $39 was an intro price for the first weeks and the actual price has gone up to $59 just recently to better reflect the increased value of the theme after polishing some initial imperfections and adding more demos.
There is a chance of price promotions at some point, but not in the nearest future. So please decide based on the state of urgence of your next project which you consider Rendr for.
Let me know if you have any more questions!
Kind regards,
Whitebox Studio
Thank you so much. I am looking for a theme to use for my first book I will be publishing and I find your theme to be extremely beautiful. Probably more than I need for a Book landing page but its on the short list. I am trying to make sure I spend money in the right place as a new author as you can imagine resources are limited.
Great, very best of luck to you with your book! Sounds super exciting
Feel free to ask in case you have any questions!
Hi
Pre-sale questions
1 – Does the “Template studio” system exist for this theme with template sections that can be integrated into the pages, as for the SCAPE theme?
2 – For this theme (as for SCAPE) to build the headers, is it a real header builder (with WPBakery for example) or are they just options in the theme settings?
Thanks
Hi there, thanks for your questions!
1. Template studio is in the works as of now – will be rolled out a bit later.
2. Header builder is a combination of options and a drag & drop editor, where you can put the available header elements (no WPBakery here). If you have used Scape’s header builder – you will recognized it in Rendr as well.
Hope this answers your questions, but don’t hesitate to ask if you have more!
Regards,
Whitebox Studio
Thank you for your reply. I don’t use Scape and I’m trying to compare the two themes to see the differences and know which one to choose…
Regards
Both themes are similar in terms of interface and the number of features. Rendr doesn’t yet have the Template Library (in the works) and has a more tech oriented design. But they on the same level when it comes to the possible level of customization and variety of options.
Cheers!
I’ve tried using my item purchase code but it does not work.
Hi there,
Thanks for reaching out and sorry for any inconvenience!
Please try registering the code again, it might be a temporary API issue. If still no luck, please submit a ticket or contact us directly using the contact form on the author page, and we will help you in no time!
Kind regards,
Whitebox Studio
Hi, theme activation not working, and when I try to submit a ticket this theme not appear in the list. Thanks
Hi there,
Thanks for reaching out and sorry for any inconvenience!
There has been some lag for the theme to appear on the Support Forum, it should be fine by now. Please submit a ticket or contact us directly using the contact form on the author page, and we will help you in no time!
Kind regards,
Whitebox Studio
thank you! good job!
Thanks and wishing you a wonderful day!
Will you support Elementor in the future ?
Hi and thanks for your interest!
We are considering this option in the future, however at the moment Elementor is not supported.
Kind regards,
Whitebox Studio
Thanks
