126 comments found.
hello, a client of me has the Rocket Board theme. we moved now to a new server with php7 and i cant update the Rocket Board. Do you have an idea to solve the problem?
To update theme : https://goodlayers.ticksy.com/article/1893/ (Please make sure to update GoodLayers’ plugins as well.)
Please try to do FTP upload in this case if you can’t access the dashboard.
The problem is i doesn`t get full access to the dashboard – so i have to upload via FTP. But we dont have any contact to the person who bought the theme and i cant download it with my account. So i guess I have to buy a new theme?!
The only way to get the update is to let the purchaser to obtain from their Themeforest account. Otherwise, you may have to purchase a new license then.
Does the theme support rtl ?
We don’t have RTL in theme option. You have to customise css directly in this case. Please check this out : https://codex.wordpress.org/Right-to-Left_Language_Support
Thanks for your interest by the way 
I would like to watch the live preview before I buy the theme, why does not it work?
Hi,
Sorry our server was temporary down. It should be fine now
Thanks for your interest by the way
Hello, I am interested in your topic. I have a few questions: 1. Now in your home page preview 8 fields, how many fields can I set up on the home page and the other page? 2. Is there a team plugin? 3. Do you work with a page builder? 4th Do you only see blog entries or can I also view other content such as pictures with link, or audio / podcast, or Youtube videos, etc.?
Hello,
1. I assume you are referring to the portfolio shown on the homepage: https://demo.goodlayers.com/rocketboard ?There’s no limit on the posts shown here.
2. Sorry, there’s no built-in option for this.
3. Yes, we include our own page-builder with the theme.You can see it in the screenshots: https://themeforest.net/item/rocket-board-metro-wordpress-theme/screenshots/4029455
4. You can link the portfolio images to other content like Youtube/Vimeo videos. This can be seen on the ‘Quam Purus’ portfolio on the demo homepage.
Is this theme secure? I have had a site built with this theme for about 4 years. It got hacked at one point, and I wondered whether it was due to this theme or related plugins. There was no update for this theme for quite a few years. And now the most recent version is July 2018.
I have run “theme check” which I never usually use, however theme check suggests there are several vulnerabilities in the theme. Are there any plans to address these? I do not want to spend lots of time trying to rebuild this website on another theme. I just want to know that it will not be exploited again. Whether it was due to this theme originally or not.
Hi,
Regarding Theme Check, I just run the test and most warning is not security related but the guideline to implement following their practice. (Practice changes all the time when time goes by as this theme developed couple years ago.)
However, you can still use the theme as usual.
Here at GoodLayers, we take it really serious about security issue. So, before we launch every of our themes, we will make sure that it will not have such vulnerabilities.
As I discussed about your issue with our developer, we can ensure that the problem won’t come from our theme for sure.
1. When we create themes, we do not create any custom functions to communicate with database. We only use it via WordPress’s function only so at this point, it will be on the WordPresss itself.
2. The vulnerabilities can caused by third party unreliable script that contact to third party url. In this case, we only use the script that contact to Google(to pull Google font) and Google is surely reliable source.
3. Before launching the theme, Envato will perform the theme reviewing including the checking of inappropriate coding. So they will ensure that all themes sold on the market place will be coded by following the best practice of WordPress theme creation and also they will reject the theme if the code include such a vulnerability.
However, these are possibilities of the infection.
1. Using share hosting, share hosting (or maybe bad hosting) can caused such an issue. When other customer’s site that is on the same hosting(shared) of yours get infected, your site will have a high risk then. I can confirm this by experience. I used to use some cheap local hosting and it’s not quite good. Some customers’ sites got infected and my site was infected too. After cleaning viruses, it didn’t go away but after I switched hosting(I switched to Media Temple at that time.), the problem was completely cleared.
2. Vulnerabilities in third party plugins. This is one of the most popular reason that cause WordPress site’s infection. Make sure that you use the plugins that are well implement with best practice of WP plugins creation and notice that the plugins are updated time to time to ensure that they keep fixing bugs and patching vulnerabilities.(We do this with our products all the time.)
3. Bad permission folder setting on your server. Make sure that it’s securely set. 644 is recommended for php files and 755 is recommended for the folder. By missing the good setting can let hackers to edit files.
4. Password leaks. Make sure that you set the very strong password for admin role, CPanel, Database password, etc…
There can be other reasons for these but it will be good to have these things checked. Our demos and our site have A LOT of traffic in each days so if you get hacked by our themes, our server should be hacked by now but nope, it hasn’t happened to us. Also, we have more than 130,000 customers using our themes but very very rare like your cased reported. (like 2-3 times only)
There’re also some tips from me.
1. You can try using security wp plugin : https://kinsta.com/blog/wordpress-security-plugins/
2. It will be much even better if you use DNS with security feature. You may check out CloudFlare service. It’s quite useful. (Our site use DNS service with WAF feature from StackPath can service.)
Ok thanks, feel more confident now.
GTMetrix says my site has 13 external stylesheets and I should combine them into one to reduce the number of HTTP requests. To fix this do I need to tweak the code within the theme? Or purchase extended support? Thanks 
Hi,
Actually, this is nothing to do with the theme. The theme itself shouldn’t combine it since the first place.
However, regarding this, it’s all about the caching plugin that you use. You can configure from the caching plugin.
Will there be any issues with Wordpress 5.0 and Gutenberg? Should I wait for a new theme update before updating to 5.0 you think? Thanks!
Please make sure that you update the theme to latest version in order to use with WP5.0. Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
I’m having the same issue as the person just before me mentioned where it says “Fatal error: ‘break’ not in the ‘loop’ or ‘switch’ context in /home/usaradyo/public_html/wp-content/themes/rocketboard-v1-04/include/plugin/really-simple-captcha/cbnet-really-simple-captcha-comments.php on line 120” Did his issue get resolved? I’ve been using version 1.04 for a while now. Thanks
Hi,
Could you try updating the theme to latest version for this.
I wanted to change my current theme with your theme, I bought this theme 1 year ago but I couldn’t install never. I’m trying first time to install Bu I got this error
Fatal error: ‘break’ not in the ‘loop’ or ‘switch’ context in /home/usaradyo/public_html/wp-content/themes/rocketboard-v1-04/include/plugin/really-simple-captcha/cbnet-really-simple-captcha-comments.php on line 120
Can you check it please?
If you need login credential please let me know. Rocket Board – Metro Wordpress Theme www.usaradyo.com
Hi,
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
Has there been any issue with SSL certificate compatibility with this theme?
Nope, it’s fine with SSL.
1. In Setting > General , make sure that you put ‘https’ in front of your WordPress Address and Site Address.
2. Use this plugin : https://wordpress.org/plugins/ssl-insecure-content-fixer/
3. Make sure that all your images that called via html code ( img tag ) in footer, sidebar, widget areas and in wp editor are called with https
The main problem im having is the header/ stunning text is categorized as not secure. My host tech support said it was on the themes end but maybe that plugin will fix it, thanks!
Hello, I want to change the size/resolution of the featured image in blog posts. How can I change it? Thanks in advance.
Hi,
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
My purchase code has expired. Isn’t there a free support for clients?
You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
Hello,
Add media buttons don’t work anymore for me. When i click the button i see this error in the console: TypeError: wp.media is undefined
It looks like your theme is preventing the WP media scripts from being enqueued. It think is something wrong with TinyMCE, because content can’t be formatted anymore too.
Everything worked good for years, but now it doesn’t. If i change the theme, the buttons work.
Also, if i try to update a post, i get a blank page.
Can you please help me fix this?
Thanks!
Hi,
Could you provide your wp-account and ftp-access info back via goodlayers profile page so we can further investigate about this.
Don’t forget to attach some screenshot with description of the problem as well.
Thank you.
Hello, I’m interested in buying your metro wp template. As far as I understand from the demo I can arrange the tiles however I want (I need 3 rows of tiles with 4,2 and 3 columns respectively) which will have static content (will direct to static posts). But I’m not sure if I can make them look the way I want to. I’d like them to show static picture with text and on hover I want different text and/or image to appear from behind the tile (fade in). Additionally I would like to have drop-down menu on hover, on top of the page which will turn to bootstrap navbar(or something similar) when view by mobile devices. Please let me know if I can do what I ask and I will buy the template immediately. Thank you in advance, Menelaos Trikaliotis
Hi,
First of all, Thanks for interest
Unfortunately, this theme doesn’t have abilities you mentioned :/
i’m between choosing yours and onetouch template. could you please provide access to a test installation so i can find out if this template suits my needs? thank you in advance.
Unfortunately, we don’t have the testing site due to our security reason. However, you may see how the theme works here: https://www.youtube.com/user/GoodLayers/search?query=rocket+board
Hi, I tried to post a ticket on your own support but it doesn’t work. Api always asking for permission (enabled), each time I select the theme.
Anyway, I’m facing a weird issue, I can’t install the theme, I have the white page of death, each time. Even if I do automatic (zip) installation or by upload. Changing folder name or other tweaks, doesn’t work. Could you please tell me if there is another way?
hm, it’s weird.
There’re two ways to upload the theme.
1. Upload the zip file via wp backend. With this method, make sure that your server has enough upload size setting in php.ini (You can ask your host provider about this.) This is the recommend value: https://goodlayers.ticksy.com/article/10367/
2. FTP upload, https://goodlayers.ticksy.com/article/9585/
I don’t think this is a theme issue but I think it’s your server issue. (You can try by seeking for free themes and try to upload and see if the same issue happens or not.)
Hope this help
BTW, about the problem with accessing our support site, Can you try to follow this? https://goodlayers.ticksy.com/article/9073/
Also make sure that you’re logging in with Envato account.
Let me know
Thanks for quick support.
I’ve tested 2 other themes, and they work. I’ve also checked the server values and they are greater than recommended values. Is there any option to enable or disable while using FTP upload? I remember maybe something else on this side. I’m using Dreamweaver.
Oh ok, can you please also try the FTP method first?
I’m not sure about Dreamweaver but you can download FileZilla and use it. You can follow the method here: https://goodlayers.ticksy.com/article/9585/
Let me know.
Hey, I did a complete new full upload with FileZilla and it’s still the same issue. White page just after Activation
(I’m on WP 4.7.5)
Ok no worry, we will help checking on that. Please provide wp access + ftp access through the form in my profile page.
(Please copy message in here so I can recognize your case.)
Cheers!
Thank you, your developer found issue. It was perhaps a PHP version conflict
Hi I wanted to buy this theme but I checked you never update more than one year v1.04 21/12/2015 last update. When will you update this theme with new features? after update I will buy it.
Hi,
Right now, this theme is pretty stable. But we also still provide update to make sure that it works with current WP version. However, if you find any bugs, please feel free to let us know. We’re willing to help fix it
Thanks for interest by the way
Your ticket site is down and your theme isn’t working when I go to activate it. I receive the following error message: Fatal error: ‘break’ not in the ‘loop’ or ‘switch’ context in /home8/beautku1/public_html/wearesanjose/wp-content/themes/rocketboard-v1-04/include/plugin/really-simple-captcha/cbnet-really-simple-captcha-comments.php on line 120 Please help.
Hi Beautifysj,
Sorry for the issue! Currently, our support site is back now. Can you please go and submit a ticket over there?
Thanks a lot! and sorry for inconvenience again.
Hi,
Been using this theme for a long time now, so thank you. Just a quick query, can we change the duration of how long a testimonial appears for? It changes to quick for users to be able to read any of them, please see here: http://bandgproducts.com/uk/case-studies/
Many Thanks.
Hi!
Sure, you can change the testimonial speed by opening the ’\wp-content\themes\rocketboard\javascript\jquery.cycle.js’ file and adding this code at line #1568:
timeout: 8000,
right after this line:
testimonial_carousel.cycle({ fx: 'fade', slideResize: 1, fit: true, width: '100%',
8000 is in milliseconds , so it’s 8 seconds . Default is 4 seconds. You can change it to any period.
Regards.
Header logo not updating.
Through the Rocket Board theme options I am trying to update the header logo via Overall Elements > Header/Logo.
I have tried uploading from desktop and using a direct URL link to the logo, but it still displays the Rocket Board logo.
Any help is much appreciated. Thanks.
When click on the upload button, make sure that you click on the button ‘file url’ as well then click on ‘insert to post’ : http://take.ms/UNXc6
Hope this help
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi team. Congrats, it’s a really nice theme. Great work 
I have a presale question, if possible… Is there a option to replace the Slug “Portfolio” in the URL, with any other name, like “proyects”, or “works”?
Thank you so much
Hi,
We can guide to change that after purchasing
Thanks for interest by the way
Great!! Thank you
Hello! I cannot for the life of me change the logo to my own! I have tried in the Rocket Board settings but am having no success..anyone else ha the same problem?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello
We recently purchased a copy of the Rocket Board theme and imported your demo content. We noticed that a user with the username: [removed] and email [removed] was created and showed up in our user database. We don’t know if this was an effect from the demo content or if it could possibly be infected code.
Could you please confirm that you are aware of this username and email.
Thanks,
No worry. He’s one of our dev
(I will remove that email away for his privacy.)
Thanks so much! We thought we had better check.
