83 comments found.
are you guys going to answer my question or NOT? its been already 2 days that i have sent a support request and did not hear anything from you guys. is this the way your support system works? im mad as a hell. i cant believe it. i have purchased a theme and encountered some issue. i need immediate help and cant move ahead without your help. please refund me and take your theme back.
Dear Customer, thank you for getting back to us! On behalf of Zemez, I have to extend my sincerest apologies for this delay. We’ve received a complete list of difficulties you are currently facing. Our senior technicians are working on your request at the moment. Feel free to check our reply in the following ticket: https://zemez.ticksy.com/ticket/3161503. We would appreciate granting access to your site, so that our specialists could have a closer look and render further assistance. Our company is a team of professionals in the sphere of creating websites – you can rely on us!
Hi, why do I get this error message when I wanted to upload the theme .zip file to my shopify store? Shopify doesn’t allow me to install the theme. Here’s the error message: zip does not contain a valid theme: missing template “layout/theme.liquid”
Hi! You should unzip the template package first as specified in the template Support tab. We also sent you instructions in the ticket. Feel free to reply to it if you have any questions, we will be glad to help you. Best Regards
Hi there, where can I change the truck icon in the top panel?
Hi! Please, contact us at https://zemez.ticksy.com/submit/#100016610 specifying the theme skin you are using. We will be glad to provide you with proper instructions. Best regards
Hi, how can I buy just one theme (jewelry) and not the whole package with all different themes? thanks!
Hi! We provide a pack of all themes only for a reasonable fee. You can use any theme you need from it for your store. If you have any questions, feel free to contact us at https://zemez.ticksy.com/submit/#100016610. Best Regards
Hi there! Does this theme have good retina support? A lot of Shopify themes only support retina in limited ways – I need to be able to limit widths of images manually
Hi! Happy New Year! 
Retina is used for the logo. The size of different sections can be set per your needs, the location depends on the area you want to edit. We are always ready to assist. Feel free to create a ticket if you have any questions – https://zemez.ticksy.com/submit/#100016610. Best regards, Zemez Support Team
Looking for a shopify theme that allows customers to add comments on every product they order for customization of those products; so, a Text Box is needed for every product so they can type in their info. Also, want the customization info to show up in the cart when they check out. Can this theme do any or all of that? Or do you have any other themes to do that? thx.
Hello! Shopify themes do not have such a feature by default. An application or online code solutions can be used for this purpose. If you have any questions, please, contact us at https://zemez.ticksy.com/submit/#100016610, we will gladly answer all your questions. Best Regards
Hello, I submitted a support ticket and have not heard back regarding my latest message on the ticket. How long should I expect to wait for a response?
Kindly provide us with your ticket id, we would be glad to speed up it for you.
Are you on holiday now? It has been two or three days since I submitted the ticket issue, and there is no reply yet
Hello! Accept our apologies for the delay. We checked the issues and replied in ticket 2818179. Best Regards
Hello, I would like to ask why the customer showed that the store was invalid when he placed an order at my store and settled the account? Payment failure?
Hello! Please, refer to the official Shopify documentation to make sure all checkout settings are configured, orders is part of the Shopify engine functionality. Should you have more questions, please, contact us at https://zemez.ticksy.com/submit/#100016610, we will be glad to help you. Best Regards
Hello, I would like to know where to set the contact email of my store? How does the shopping cart jump to the checkout page? I don’t see any of that on the store template.
Hello! The contact email is set in Settings > General, this information is not theme based. Please, contact us at https://zemez.ticksy.com/submit/#100016610 if you are interested in the default checkout work customization. Best Regards
Hello, I mean there is a page in the template where customers can send emails to contact me, but this page cannot be redirected to my mailbox, so I can’t receive any emails sent by customers. I think this should be the reason of the template.
Hello! The contact form on the contact page uses the email set in Settings > General. Should you have more questions, please, submit a ticket at https://zemez.ticksy.com/submit/#100016610, we will be glad to help you. Best Regards
hello，why there is tip missing template”layout/theme.liquid,when i want to upload the file to shopify
Hello! You should upload the zip file that is inside the template package. We have contacted you in ticket with more detailed instructions for the installation. Best regards
Hello, How I can fix “Product Personalizer”?
Hello! Please, contact us at https://zemez.ticksy.com/submit/#100016610 specifying the issue in details, we will be glad to help you. Best Regards
Hi, I created a ticket and got no response….I’m trying to figure out how to change the color of the footer. There is no documentation on that at all.
Hi there We replied to you on the ticket. Kindly reply to us back, we would be glad to help.
Hello, I don’t know how to choose a different template?
Hello! Once you unzip the template package, you will find all the themes links in MULTISTORE_SKINS_download_here.txt. Feel free to contact us in the ticket if you have any questions – https://zemez.ticksy.com/submit/#100016610. Best Regards
I think I found a bug. When a product is not available, the price shows up in a decent size that users can actually see (Example: https://theme-841-roxxe-korean-cosmetics.myshopify.com/products/jason-kids-only-daily-detangling-shampoo-8-ounce-bottle?variant=31537749590073). But when the product is available, the price is so tiny (Example: https://theme-841-roxxe-korean-cosmetics.myshopify.com/products/eminence-organic-skincare-bearberry-eye-repair-cream-05-oz?variant=31537750048825).
Why isn’t the price the same size no matter what? If it’s going to get small at all, it should be on the unavailable product, not the one that is available.
Hello! The prices size can be set according to your needs for all types of product display. Please, contact us at https://zemez.ticksy.com/submit/#100016610. We will help you with the size adjustment with pleasure. Best Regards
All I want to know if why you chose to make it smaller when the item is available and larger when the item isn’t available? Or is it a bug that needs to be fixed? It seems like it’s a bug to me.
Hello! The prices size can be easily changed, we will modify the size on the demo for a better look thanks to your suggestion. We will gladly make the change on your site as well, please, submit a ticket to us at https://zemez.ticksy.com/submit/#100016610. Best Regards
I wrote you in https://zemez.ticksy.com/submit/#100016610. I unzipped the files. And I don’t know how to install the demo step by step. What should I do with MULTISTORE_SKINS_download_here.txt. I have it in the format of “text editor”. Please, help me
Hi there! We replied you in the ticket. Please check it now: https://zemez.ticksy.com/ticket/2649604
Hi. I bought the theme, but unfortunately I can not install the demo version that I would like. Only one about the beauty of the skin and all sorts of tools. My niche is clothes. What shall I do?
I’m sorry, but I still don’t understand. Which link to use to download?
You can download the needed theme skin package using the links included to the template package > MULTISTORE_SKINS_download_here.txt. Unzip the downloaded theme and upload the theme archive you will find inside to Shopify. If you have any questions or issues, please, contact us at https://zemez.ticksy.com/submit/#100016610
Also can I set a mobile Pacific image for the slider?
Please, specify your question in more details at https://zemez.ticksy.com/submit/#100016610 We will be glad to check it for you.
Hi I really like your theme and want to buy but need to know do the theme have the option to make all products image the same size or height?
Hello! Each theme skin has several product page layouts, for which the needed products size can be modified according to your needs.
Dear,
I bought this theme from you. But when I try to upload the theme it gives an error: zip does not contain a valid theme, missing template “layout / theme.liquid”.
Can anyone help me?
Sincerely,
Thijs
Please, make sure to upload the needed theme archive from the template package. If you want to use the default skin, select theme841.zip from the template package > roxxe-package > default skin. After downloading the needed theme variant, unzip it on the computer and upload the theme archive you will find inside as shown in our guide: https://zemez.io/shopify/support/knowledge-base/how-to-install-theme Let us know if you still have any difficulties.
