130 comments found.
Hello,
Is it possible to remove the loading wheel when the page loads?
Also, does the theme support retina logos? On my Macbook, the logos on the demo pages look blurry.
Hi,
Yes, you can easy disable preloader in theme options: https://docs.oceanthemes.site/blog/preloader/
Thank you for your interest in our theme!
the demo not view error 404 for sample to https://demo.oceanthemes.site/sandbox/home-32
Hi,
Sorry, we are resetting the demo version. Please check back later.
Thank you for your interest in our theme!
check all your demos, I always have problems, another example: https://demo.oceanthemes.site/sandbox/home-32. Error 404. It’s not a good business card.
Hi,
We are still resetting the demo home pages. We will let you know as soon as it is completed.
Thank you!
Hello,
Is images in this theme have license to use it in Own project?
Hi,
Note: All of images are used for demo purpose only. They are not included in final purchase.
Thank you!
How do I change the logo in mobile nav and the footer of the nav- theme sandbox 27 the logo is only showing on the desktop view and not mobile:
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
2b60f1a1-cc63-49e0-b137-a6412267b6b8
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
In the Elementor admin menu, I cannot see columns or inner section to add and manage columns, How do I enable it?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hi, I have installed the theme and would like to use popular posts function, and I found there show an error on widget section which is https://www.dropbox.com/scl/fi/1zdnadooekcl4w4h13ypq/Screen-Shot-2023-10-20-at-9.31.36-AM.png?rlkey=qv6s4zwnnsj8h989yd1mwfpyx&dl=0, thanks for your help.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
i don’t know the procedure how import particular section if i needed waiting for your valuable feedback on it.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hi Support in the Woocomerce pages
Cart, Checkout, order pages
I want to remove:Search, Recent posts, Recent comments, Abouts, Categories etc…
Where do I do this?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hi there. I’ve been using your html version for a long time and now I’ve bought the wordpress version. I’m a bit disoriented because I don’t understand at all how to add or modify blocks (Features, Clients, Prices …). I couldn’t find it in the documentation, which only mentions Header and Footer Bulder but not Home Builder.
I’ve seen that you can do this via Gutemberg but I hope it’s not that.
So my question : How can I add or modify the blocks on the home page?
Hi,
Please note: our theme using the Elementor plugin.
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hello,
In page “Business News”, there’s a tagline “Welcome to our journal. Here you can find the latest company news and business articles.”. I would like to change it to another content but I can’t see edit button. Please guide me how to edit it. Thank you!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
will importing another demo affect my existing site? Need elements from another demo page
Hi,
Please read more this guide: https://docs.oceanthemes.site/blog/import-template-homepage-with-elementor/
Thank you!
Hi,
i bought your theme but there is a problem with the logo. I chose the theme sandbox 27 but my logo is only displaxed on the desktop view:
www.redd-ltd.com
How can i fix this? Best regards Wolfram
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
how to fix a logo that is not fixed, my site is https://nesiatrade.com
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hi,
Good day, I’m having problems with the OTMega menu I already did what the documentation said about the installation and its still not working.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Can I see what the tables in your theme and gallery look like?
Hi,
Please check out our demos on mobile, tablet, desktop for a closer look.
https://oceanthemes.site/intro/sandbox/Thank you for your interest in our theme!
Hi. I have a PRESALE question. 1. Your landing page lists current demos, and previous demos. Are all previous demos available for use? 2. Are your previous demos fully compatible with the latest version of elementor? 3. One commentor states that your theme was not compatible with elementor containers at that time. Has this issue been resolved in later updates? Thank you.
Hi,
Sure, the Sandbox theme is compatible with Elementor’s latest version 3.15.3
Thank you for your interest in our theme!
...
Dear OceanThemes, I wanted to take a moment to thank you for your great work.
The Sandbox theme is a versatile, it can be used to create a wide variety of websites.
I would be interested to know if you have any plans to create a AI demo?
Thank you again for your great work. I am a big fan of the Sandbox theme and I look forward to seeing what you do next.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Pre-sales question – Can the page loader be disabled? And if disabled, is there any issue?
Hi,
You can easily turn off preloading without any problems: https://docs.oceanthemes.site/blog/preloader/
Thank you for your interest in our theme!
Can you help me to analayze the problem? I have experienced in WordPress, so this is not the first time I did this. I tried all the solution that I could think of but still got the same result.
Please I need it immediately. Thanks.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
