12 comments found.
Hi please update the product so it install correctly out of the box … getting this error only after following your installation instructions:
Unhandled Runtime Error TypeError: Cannot read properties of undefined (reading ‘0’)
Call Stack s node_modules/apexcharts/dist/apexcharts.common.js (10:11973) Ht.a.PathArray.morph node_modules/apexcharts/dist/apexcharts.common.js (10:12133) create.initAnimations node_modules/apexcharts/dist/apexcharts.common.js (6:434510) create.startCurrent node_modules/apexcharts/dist/apexcharts.common.js (6:433755) create.start node_modules/apexcharts/dist/apexcharts.common.js (6:433652) create.eval node_modules/apexcharts/dist/apexcharts.common.js (6:438257)
Unhandled Runtime Error TypeError: Cannot read properties of undefined (reading ‘call’)
Call Stack Ht.a.PathArray.parse node_modules/apexcharts/dist/apexcharts.common.js (6:427249) Ht.a.Array node_modules/apexcharts/dist/apexcharts.common.js (6:424814) new Ht.a.PathArray node_modules/apexcharts/dist/apexcharts.common.js (6:426045) create.plot node_modules/apexcharts/dist/apexcharts.common.js (6:439142) t.value node_modules/apexcharts/dist/apexcharts.common.js (6:12753) t.value node_modules/apexcharts/dist/apexcharts.common.js (6:11762) t.value node_modules/apexcharts/dist/apexcharts.common.js (6:22367) t.value
Hope this infos help! I have try to fix with all your advice in the doc but to no success, please help. thanks. I know my support has expired but the product should work for new customer also so expecting at least for the installation to work. thanks in advance!
Dear ericodemotion,
Thank you for reaching out to us directly via comments section. We appreciate your interest in our product/service and would like to ensure that we provide you with the best possible support experience.
To help us address your concerns in a timely and efficient manner, we kindly request that you submit a support request via our official support channels. This will ensure that your query is logged into our support system with Envato login and assigned to the appropriate support team member who can provide you with the necessary assistance.
To submit a support request, please visit our support section on our website support.spruko.com or click on the ‘Support section’ option in the item. Once there, you can submit a request by filling out the form with the relevant details about your issue.
Before opening support request you can check the valid purchase and go to support section.
How to contact an author for support: https://help.market.envato.com/hc/en-us/articles/203039054-How-to-contact-an-author How to get the Purchase Code : https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code- We understand that opening a support request can be a hassle, but it will help us serve you better and provide a faster resolution to your issue.
Thank you for your understanding and cooperation. We look forward to resolving your issue and providing you with a seamless customer experience.
Thanks for the fast reply, but I don’t have the 40$ to pay for being able to install the product. Please try it on your side and tell me if it works. I have install previous version without problem so your update seems create a problem. When I purchase you made the promess : Once you Purchase this template you will be enabled to get free download of all future updates. Lifetime FREE updates! ... so what is the purpose if the update doesn’t install without paying for support ? please help just for installing the latest version woudl be very appreciated. Or give me at lest one free ticket to solve the installation problem. thanks
Dear Customer,
We have successfully tested the installation process, and all products have been updated accordingly. In the event of any customization from your end, or if technical errors arise after customization, our tech support team is available to assist you upon renewal of support. You can submit an open support request for assistance. I recommend consulting our documentation for any technical support needs. Please note that our pre-sales support team exclusively handles inquiries in this regard. While updates are provided free of charge, technical support requires a valid renewal support license. It’s important to understand that installation, customization, server-related issues, and third-party assets are not covered under support. I encourage you to review our support policy at https://spruko.com/support for further details.
Hi , my current landing page template is based on nextjs 13 and bootstrap 5.x with pages router support. Will this template integrate into same directory? please let me know. also can you show me its documentation so that i can proceed with purchase. thanks!
Dear vintech,
The Sash Next.js project has been built on Next.js version 13.2.5 and utilizes Bootstrap version 5.. and react-bootstrap 2.7.2 for styling. Additionally, it makes use of the Pages Routing feature in Next.js for navigation.
While we have taken care to ensure compatibility and smooth functioning, we would like to inform you about potential issues that may arise if there are conflicts in names that are already present in your application or if any of the plugins used do not support Next.js version 13 This could lead to dependency issues.
To avoid any complications, we recommend ensuring that your environment is set up to support Next.js version 13 and Bootstrap version 5. Additionally, please review any custom plugins or dependencies to confirm their compatibility with Next.js 14.
Thank you.
these are the dependencies “dependencies”: { “eslint”: “8.41.0”, “eslint-config-next”: “13.4.3”, “next”: “13.4.3”, “next-auth”: “4.24.5”, “next-intl”: “3.7.0”, “react”: “18.2.0”, “react-dom”: “18.2.0”, “react-modal-video”: “2.0.1”, “react-router-dom”: “6.21.3”, “sass”: “1.62.1”, “swiper”: “10.0.4”, “wowjs”: “^1.1.3” }, “devDependencies”: { ”@types/react”: “18.2.55” } }
Also can you please provide documentation so that i can check the project structure of your admin panel.
Dear Customer, Sorry for the inconvenience, If you have any pre-sales questions or need assistance with general information, I’ll do my best to help you here. However, please contact support for technical support, I recommend visiting our support helpdesk. https://support.spruko.com
There you will find a dedicated support help desk with a team assisting you. Please submit a support request through that platform to receive the appropriate technical assistance.
Thank you for understanding the purpose of this pre-sales support and for considering the dedicated support platform for your technical needs.
Can you please provide documentation? on your support helpdesk it asks for purchase code. Iam asking for documentation.
Dear Customer,
Thank you for reaching out to us regarding the availability of documentation post-purchase.
We appreciate your interest in our product. However, as per our company policy, documentation is made available exclusively after the purchase of the product/service. This policy ensures that our customers receive the most up-to-date and relevant information tailored to their specific purchase.
Rest assured, once your purchase is complete, you will gain access to comprehensive documentation that will guide you through setup, usage, and any other pertinent information you may require.
Should you have any further inquiries or require assistance with your purchase, please do not hesitate to contact us. We are committed to providing you with the best possible support.
Would you be able to refund the purchase if the documentation and your template doesnt work according to requirements? If its okay then i can buy.
Dear Vintech,
We apologize for any inconvenience caused. Documentation assistance for installation is available in case of any issues post-purchase, and our dedicated help desk team is ready to assist you. However, please note that we do not offer refunds under the following circumstances: 1) Insufficient expertise to utilize the item. 2) The item not meeting your expectations.
Thank you for your understanding.
I have come across many sellers here and i buy products here very regularly . Also when i ask documentation all the sellers are willing to provide beforehand. But its really disappointing that you dont provide documentation. and if the product doesnt work then you dont refund. What kind of customer service and presales you are running?
Dear Customer,
Our dedicated help desk team is fully prepared to assist you with any challenges you may be facing. If, for any reason, our initial attempts to address the issue with the original product are unsuccessful, rest assured that we prioritize emergency updates to resolve the matter swiftly.
Should our help desk team be unable to rectify the problem, we will offer a refund for your purchase based on refund policy.
Your satisfaction is our utmost priority, and we are committed to ensuring that your experience with our products meets your expectations.
Please do not hesitate to contact us should you require any further assistance or clarification.
Very Bad. Documentation is outdated. And they are using old react features instead of Next features. Further more you will get a lot of issues if you try to install and run the template. I can’t use this template. I want refund
Dear mohammadhammadi,
Sorry for the inconvenience,
If you have any pre-sales questions or need assistance with general information, I’ll do my best to help you here. However, please contact support for technical support, I recommend visiting our support helpdesk. https://support.spruko.com
There you will find a dedicated support help desk with a team assisting you. Please submit a support request through that platform to receive the appropriate technical assistance.
Thank you for understanding the purpose of this pre-sales support and for considering the dedicated support platform for your technical needs.
I have opened a ticket on support helpdesk.
Great! The tech team has provided answers to your questions.
Hi Dears,
I need your template with full rights. I want to make my one product and upload it to CodeCanyon related to ECommerce/Online Delivery. So, how can I purchase it with full rights?
No. Not allowed.
Then, what is the benefit of extended license. How can I use your code to use in my product to upload to CodeCanyon?
Does this template support multiple languages?
No. After purchase you can develop functionality based on your requirements.
I bought a wrong one, what i need is nextjs but i purchased is reactjs is it possible to replace my license for nextjs? 
Damm i bought the wrong one. I need just for react bu i bought react nextjs
Dear fatiharaz1980,
Please note that we offer separate versions of our product for both React TypeScript and React JavaScript. Please ensure that you select the appropriate version for your needs.
Typescript Version: https://themeforest.net/item/sash-react-admin-dashboard-template/39157113 Javascript version: https://themeforest.net/item/sash-reactjs-admin-dashboard-template/42616555 I hope this message finds you well. I am writing to request that you please take a moment to review our refund policy, which can be found at the following link: https://themeforest.net/page/customer_refund_policyThank you for your time and attention, and please let us know if there is anything else we can assist you with.
Best regards,
Spruko Support
hello , i have npm install issues in React Typescript template : Module not found: Error: Can’t resolve ’@fullcalendar/core/internal.js’ in ’/Users/haythem/Desktop/mobview/themeforest-zW2WaUkG-sash-react-admin-dashboard-template/Sash-React -Typescript/node_modules/@fullcalendar/list’
Could you please check this and thanks
Dear ayari_themes,
Thank you for reaching out to us directly via comments. We appreciate your interest in our product/service and would like to ensure that we provide you with the best possible support experience.
To help us address your concerns in a timely and efficient manner, we kindly request that you submit a support request via our official support channels. This will ensure that your query is logged into our support system with Envato login and assigned to the appropriate support team member who can provide you with the necessary assistance.
To submit a support request, please visit our support section on our website
https://support.spruko.com or click on the item ‘support’ section option in the item. Once there, you can submit a request by filling out the form with the relevant details about your issue.Before opening support request you can check the valid purchase and go to support section.
How to contact an author for support: https://help.market.envato.com/hc/en-us/articles/203039054-How-to-contact-an-author How to get the Purchase Code : https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-We understand that opening a support request can be a hassle, but it will help us serve you better and provide a faster resolution to your issue.
Thank you for your understanding and cooperation. We look forward to resolving your issue and providing you with a seamless customer experience.
Best regards, Product Manager SPRUKO TECHNOLOGIES PVT.LTD
I’m trying to customize the Header content, I can’t set the dropmenu to align end when I set the dropdown button, I’m confuse
I copy the content of the template to the start kit, the alignment does not work, it will be beyond the screen, but I will copy my code into the template, everything is normal, please tell me what is wrong with it?
I tried open support request at support.spruko.com, but when I select Category, the Create tickt button turns gray and cannot be clicked.
Please can you send me purchase code. support.team.spruko.com Then we will create ticket for you. Because our tech team available to answer support help desk only.
orderID 174068655
Not order I’d you can send purchase code only.
thank you, I created a ticket
You are always welcome.
I’m trying to customize the Header content, I can’t set the dropmenu to align end when I set the dropdown button, I’m confuse
I copy the content of the template to the start kit, the alignment does not work, it will be beyond the screen, but I will copy my code into the template, everything is normal, please tell me what is wrong with it?
Please can you open support request here. support.spruko.com
I tried, but when I select Category, the Create tickt button turns gray and cannot be clicked.
Please can you send me purchase code. support.team.spruko.com Then we will create ticket for you. Because our tech team available to answer support help desk only.
Congratulations, best of luck with sales 
Great Work,Congratulations GLWS
