283 comments found.
Hi … My client change the domain. so i want change the license registration. how i can do this. i cannot ask question on white box support system because it say have reached support time limit (6 months)
Hi there,
Thanks for reaching out!
To properly do that, please first deactivate the purchase code on an old domain. Then activate it again on a new domain.
Kind regards,
Whitebox Studio
the problem is they did not renewed the domain. the domain is expired. what can we do
Please write us an email using author contact form and include your purchase code and the old domain name. We will deactivate your license from that domain.
i wrote an email twice.. no reply yet
Hi there,
Sorry for the late reply, we’ve been on a short holiday break here.
We have replied you on your email, please check.
Kind regards,
Whitebox Studio
Thank You
You’re welcome!
Good morning,
The customer reports that there are issues with the page display.
As you can see from the screenshot and on the website, the page is being reloaded and overlapped multiple times: https://datexel.it/stagingThe theme and plugins are updated to the latest available version.
How should we proceed?
We remain at your disposal and look forward to your kind feedback.
Best regards,
Gweb
Hi there,
Thanks for reaching out!
Please submit a ticket on our Support Forum: https://whitebox.ticksy.com/ and our team will be happy to help!
Kind regards,
Whitebox Studio
just wanna say when you use the Content fadeout effect on a row on mobil it fade out the content before you get any chance to see it pretty useless
Hi there,
Thanks for reaching out to us. We haven’t faced it in our tests, perhaps it might be due to some specific settings or layout of yours.
Would you be able to provide a link to your page?
Kind regards,
Whitebox Studio
Hello,
I purchased your theme, everything is as expected, however, I am facing an issue. I modified the menu (removed the “demo menu” to put my own menu). And since then, the submenu items are no longer appearing, but they are present in your menu. How can I resolve this? Thank you.
Hi there,
Thanks for reaching out to us!
Please submit a ticket on our Support Forum https://whitebox.ticksy.com/, and provide a link to your website.
Kind regards,
Whitebox Studio
Hi, whats going on after updating my theme, my logo stopped showing at the header tried everything possible still not showing. i need help please
Hi,
Sorry to hear about your issue. Please make sure all the bundled plugins are also updated. If it still doesn’t work – please contact us using the contact form on the author page.
Kind regards,
Whitebox Studio
I’ve added a new custom post type via ACF, which works fine. However, the Page Settings from WPBakery doesn’t appear to save any settings that i set. Is that a common problem?
Hi there,
Thanks for reaching out!
It might be that Page Settings might need to be additionally registered for the new post type, or simply your post type layout file simply does not have the logic in place to apply the settings.
For us to look more into the issue, please submit a ticket on our Support Forum: https://whitebox.ticksy.com/
Regards,
Whitebox Studio
would be nice if you could load background images from a url in row settings when setting a background image
Thanks a lot for suggestion! We will discuss internally and might add to the backlog.
Kind regards,
Whitebox Studio
I want to use the theme I bought but during activation, it says “THIS PURCHASE CODE HAS ALREADY BEEN REGISTERED ON ANOTHER DOMAIN”. The problem is my domain is no longer mine, it’s expired and someone else bought it. I’m not longer the owner of the domain nor server. It means the purchase code was used there but since the domain is expired it’s not used anywhere.
Can you help me register the same purchase code to my new project and domain? On this moment I’m just developing my website locally on my mac, but after I will decide to go live.
The domain was fireart.pl. I cannot deactivate it cuz I don’t have access to this domain anymore…
Hi there,
Thanks for reaching out to us!
Please contact us via an author contact form and provide your purchase code so that we can verify and fix the issue.
Kind regards,
Whitebox Studio
after I updated som plugins now my site dont show any menu on my site
Hi there,
Can you be more specific regarding which plugins you have updated? Were they bundled plugins or 3rd-party plugins?
Kind regards,
sorry for my late answer totally forgot about it.. I. think it was Redux Framework and two other cant remember but somehow I fixed it by reinstalling the theme and plugins
Great to hear that!
hi. this theme not work for elementor?
Hi there,
Thanks for your interest. Unfortunately, Elementor is not supported.
Kind regards,
Whitebox Studio
Hello,
I recently restored my old website from an backup. But now some elements aren’t showing up. I remember there was a function to regenerate css or so. Can you tell me where I can find this function?
Regards, Marius
Hi there,
Sorry to hear about your issue.
The “regenerate CSS” function unfortunately doesn’t ring a bell. Can you please elaborate or provide more details?
Kind regards,
Whitebox Studio
I have enjoyed your theme but recently the background images (webp or jpg) are all very blurry now using your theme, no matter how large I make them (2500 pixels wide!) I do not have any image compression plugins, so has anything changed with your theme? Using version: 1.5.7
Hi there,
Thanks for reaching out to us!
Please make sure you updated Scape Core plugin to the latest version alongside with theme update. It should solve the issue.
Kind regards,
Whitebox Studio
i need to say that i use Scape theme on 2 websites and happy with them but in last 3 month i get 10times critical error on the redux plugin and therefore theme doesn’t work, of course my client is fustrated and need to be changed….. unfortunately i have after 3 years now a big job to do… so be carefull before you purchase theme
Hi there,
Thanks for reaching out to us!
Please make sure that you have updated Scape theme, Scape Core plugin, and Redux Framework plugin to their latest respective versions. Also, please make sure your WP version is up to date.
If the above is done, there should not be any errors, as per our tests. Nor have any of our clients reported anything similar. If you are still having issues after updating, please write us using author contact form.
Kind regards,
Whitebox Studio
Hello,I used this theme before on a site on the different domain name, but there has been no such site for 2 years. And when I want to use the theme for a different site, I get the error “this theme has been registered”. I’m sure I’m not using this theme on any active site right now. Can you check?
Hi there,
Thanks for reaching out to us! Can you please send us a message using contact form on author’s page and include your purchase code so that we can check it on our side?
Thanks!
Whitebox Studio
Can’t configure the site or go to demo import. Just says ‘Sorry, you are not allowed to access this page.’?? Please advise?
Hi there,
Thanks for reaching out!
Am I right that you have also created a ticket on our Support Forum? Please check our reply there.
If by any chance it’s not you, please let us know or create a support ticket straight away!
Best regards,
Whitebox Studio
hey I have a function wish for styled headings to have this design tab so you can move the styled headings
Hi,
Thanks for reaching out! We are delighted to hear about your suggestion 
Can you please elaborate on your idea – how would you like to move them?
Regards,
Whitebox Studio
on the row settings you can move the row with padding and margin on a tab called design to adjust the row would be nice if you can do that on the styled headings too
where you have the settings like Y-AXIS CONTENT SHIFT X-AXIS CONTENT SHIFT CUSTOM Z-INDEX BORDER STYLE MARGIN BORDER PADDING
Thanks, clear now!
No promises, but we will definitely consider adding it. Meanwhile, the same can be achieved by putting the heading into a Content Box, which has all those settings available.
Cheers!
it only have the Custom z-index and the other part don’t take minus
soo it pretty useless for my use case
Thanks for clarifying. In this case an inner row can help out as well.
some how now there are two menu bars on the front page when I use style 5
Hi there,
Thanks for reaching out to us!
This sounds like something that should not happen by default. Could you please submit a ticket on out Support Forum https://whitebox.ticksy.com/ and provide additional information on the issue?
Kind regards,
Whitebox Studio
Hi, I have a question regarding the Header styles and menu: Is there a way to add a menu with submenus to the bottom or top bar of a Header style? I have added in the Theme options > Header settings. But it seems that when i check the result on the frontend by hovering on the menu item with the submenu, it does not display the submenu. Though i can see the html elements of it in the page. So all i want is a dropdown menu in the bottom bar. Do I need to create it myself, or the theme has options for that?
Hi there,
Thanks for reaching out to us!
Top and bottom bar are not meant to have multiple layer menu, there’s main area specifically designed for that. However, the dropdown can be activated with CSS (unfortunately, there’s no Theme Option for that).
If you want us to assist you with showing the submenus, please submit a ticket on our Support Forum: https://whitebox.ticksy.com/
Kind regards,
Whitebox Studio
Thank you for your quick response. I will go with the css, and try to figure out myself. Kind regards, Saethlun
You are welcome! Have a great day
How do I uncrop this image?
https://prnt.sc/XM7hw4CmHSBXFrom customization—> woocommerce setting already set to uncropped
But, its showing like this
Hi there,
Thanks for reaching out to us!
In order to preserve an even products grid, all the images are resized/cropped to the same aspect ratio. It’s hard to say from the screenshot, but perhaps you need to resize the image to the same aspect ratio as you have set for your product image in Theme Options -> WooCommerce -> Components -> Product image ratio.
If you need further assistance, please submit a ticket on our Support Forum: https://whitebox.ticksy.com/
Kind regards,
Whitebox Studio
Hi!
The latest update does not work fine. Version: 1.5.6.1 Got an error message when trying to translate things in loco translate. And in the Theme Options it does not save any kind of changes. When i restore to the previous version (1.5.5) everything works fine.
Hi there,
Thanks for reaching out!
We don’t see any issues with saving Theme Options on our side. Please submit a ticket on our Support Forum https://whitebox.ticksy.com/
Kind regards,
Whitebox Studio
