20 comments found.
Just a heads up. Having installed the ‘creative’ demo, if you uninstall the woocommerce plugin after import it breaks every elementor page. Reactivating the plugin fixes the issue and pages display correctly again.
Hello there! Thank you for the heads-up!
Yes, WooCommerce is a required plugin for the theme. We’ll consider exploring ways to remove this dependency in the future. For now, we recommend keeping the plugin active to avoid such issues.
Let us know if you need further assistance!
Thanks
Thank you too.
Please don’t hesitate to reach us out, if you have more questions.
Best regards,
Are you going to update the theme anytime soon, we’re unfortunately going to need to move on from it otherwise. In our case the reliance of woo commerce being installed and the otherwise unnecessary performance issues that comes with that has really been a burden on performance.
Thank you for your feedback and for sharing your concerns.
Unfortunately, due to current resource limitations, we don’t have a confirmed timeline for a major update that would remove or reduce the WooCommerce requirement. As a temporary solution, please go to UAE – Header & Footer Builder – Header and remove the cart widget. This may help solve the issue.
If that doesn’t help, please reach out to our support team via the contact form on our ThemeForest profile: https://themeforest.net/user/stylemixthemes They’ll review your setup and suggest additional quick solutions tailored to your case.
We truly value your business and want to help you find the best path forward.
Best regards,
Super unhappy. This theme worked fine for over a year. Now I can’t edit anything with Elementor as it won’t load. It just keeps spinning.
The theme is now saying the PHP time limit has to be 300. Almost no hosting offers that or let’s you change it. The theme has handcuffed us.
Hello there!
I’m sorry to hear you’re unhappy with the theme. Could you please clarify what you did before the issue started—did you update plugins, WordPress, or the PHP version? Have you tried disabling third-party plugins to check for conflicts? If possible, I recommend rolling back the site to a working version to see if that helps.
Hello.
I am so confused right now and am hoping you can clear this up for me… In Elementor, all of the areas that allow me to edit the site have locks on them. It won’t let me edit anything.
I love the site and look forward to keeping it.
Isiko
Hello there,
Thank you for the request.
The site content is edited using Elementor. If something doesn’t seem to be working correctly, please send us screenshots showing the issue.
Best regards,
Formerly known as “Elementor Header & Footer Builder” and Sequoia theme inherited, the new plug-in called Ultimate Addons for Elementor Lite is not compatible with the latest updates – the website reports a critical error. When deactivated, the plug-in uninstalls the menu, header and footer.
Is there an option to de-bug it or would you suggest an alternative plug-in?
Hello,
Thank you for bringing this to our attention, and I’m sorry for the inconvenience you’re facing. To resolve this issue temporarily, I recommend reverting Elementor to its previous version for now. This should help resolve the critical error you’re encountering with the Ultimate Addons for Elementor Lite plugin.
If you need any assistance with this process or further troubleshooting, please don’t hesitate to reach out. We’re here to help!
Best regards,
Hi there.
Is there any chance to have this theme updated and debugged, or should you advise replacing it with another one that can fully support the recent updates in WordPress and Elementor?
I love the theme (and other products that you make) but it is really difficult to keep up with so many updates coming up.
Cheers, Lana
Hi Lana,
Thank you so much for your kind words — we truly appreciate your support and are so glad to hear that you’re enjoying the theme and our other products!
Yes, we have plans to update the theme to ensure compatibility with the latest versions of WordPress and Elementor. While I can’t provide an exact timeline at the moment, please rest assured that it’s on our roadmap and being considered by the team.
We understand how challenging it can be to keep up with constant updates, and we’re committed to delivering improvements that make your experience smoother.
Thank you again for your patience and understanding — we’re here if you need anything in the meantime!
Warm regards,
There’s a plug in incompatibility with the new Elementor updates that crashes the websites using this plug in. The faulty plug in is Sequoia Widgets. After Elementor updated to version 3.26, Sequoia Widgets stops working crashing the site. Please update.
Hello,
Thank you so much for bringing this to our attention, and we truly apologize for the inconvenience caused. We understand how frustrating this can be.
As a temporary solution, we would recommend downgrading Elementor to a previous version until we release a fix for this issue. Our team is already working on it, and we’ll ensure that Sequoia Widgets will be fully compatible with Elementor 3.26 in the next update.
We really appreciate your patience and understanding. If you need assistance with the downgrade or anything else, please don’t hesitate to reach out. We’re here to help!
Thank you very much, yeah, rolling back fixes the issue… for a day, because Elementor auto updates every day (even though auto updates are disabled for Elemntor from Wordpress itself) and I have to roll back each morning 
Hello,
Thank you for the update.
Rest assured the compatibility issue will be fixed soon.
Thank you for bringing this up! If Elementor is auto-updating despite disabling auto-updates in WordPress, it could be due to your hosting provider, third-party management tools, or custom code. Some hosting providers auto-update plugins for security reasons, and tools like ManageWP or Jetpack may override your settings.
You can check with your hosting provider to confirm or disable any site management tools. Additionally, review any custom code in your theme or plugins that might be forcing the update.
Best regards
Perfect, ive done so. i noticed a theme update, but it still doesnt work with Elementor 3.26.3. Will wait then!
Hello,
Thank you so much for your understanding and cooperation! I wanted to let you know that the issue with Elementor was addressed and resolved in the December 28 release. Please make sure your theme and plugins are up to date.
For the latest updates, you can always refer to the changelog here: https://docs.stylemixthemes.com/sequoia-theme-documentation/changelog
If you need any further assistance or have more questions, feel free to reach out. I’m here to help!
Best regards,
Thanks, but I still have the same issue after today’s elementor update
Ok, Solved it. I manually updated Sequoia Widgets 1.03 to 1.04 and it works! The Elementor updated updated only the theme, but not the plugins
Hello,
Thank you for providing an update. I’m glad to hear that you solved it!
I followed your link https://docs.stylemixthemes.com/sequoia-theme-documentation/installation-and-activation/common-installation-errors after having “The link you followed has expired” but not better. I got always this error
Hello,
Thank you for reaching out!
The error occurs when system settings do not meet the theme requirements. Please verify the server environment in the Dashboard > Sequoia > System info section and ensure that they meet the theme requirements.
https://docs.stylemixthemes.com/sequoia-theme-documentation/general-info/system-requirements
If the issue persists, please open a ticket in our support platform so that our agent can troubleshoot the case directly on your site.
https://support.stylemixthemes.com/tickets/new/support?item_id=18
Kind regards
Hello, Even system settings meet requirements, I can’t upload Sequoia theme. I tried to open a support ticket but Stylemix support system said that I have a wrong license… It begins to be complicated… I never had such issues with many other themes I bought. Please help quickly
Message I got : “You have entered wrong purchase code. Purchase code belongs to item: Sequoia | Elementor Landing Page WordPress Theme, while current item is: Masterstudy”
You should login to the support portal with “Login with Envato” button: https://i.imgur.com/baYZyQg.png
https://support.stylemixthemes.com/auth/login
Then, your license will be synchronized.
Kind regards
Hello. I’m using WP 6.4, the latest wordpress. Where can I find update ?
Hello,
Thank you for reaching out!
You can download the theme from Envato downloads section of your account:
https://docs.stylemixthemes.com/sequoia-theme-documentation/general-info/where-is-my-purchase-code
Kind regards
“I recently purchased the Sequoia template, and I deeply regret it. Every time I tried to install it, it broke my WordPress – not once, but three times. After facing these consistent issues, I requested a refund, but to my disappointment, they refused. I strongly advise against buying this template. It’s not worth the hassle or the money.
Hello,
Thank you for reaching out!
I reviewed the tickets history and our agent worked on your case. Please provide details regarding Elementor and we are ready to review them.
Kind regards
Thank you for your prompt reply and the clarity with which you presented your refund policy. However, I believe there’s a misunderstanding regarding the nature of my request.
Lack of Screenshots and Logs: I regret that I cannot provide screenshots or error logs. At the time I encountered the issues, my priority was keeping my website operational due to an urgent project deadline. I tried to install the Sequoia template three times, and each time my site faced disruptions. I ended up delivering my work without using your theme because of these complications.
Not a Purchase Made in Error: I chose the Sequoia template based on thorough research and the trust I placed in the reputation of Power Elite Author.
Not a Usability Challenge: My difficulty arises only when integrating the Sequoia template with Elementor Pro, with which I am fully familiar.
Not Due to Missing Features: While I recognize that the theme includes the features described on ThemeForest, my request isn’t based on missing features but technical issues when trying to integrate the theme.
I Did Explore the Demo: Before making the purchase, I explored the demo and trusted that the product would operate as expected.
I understand and respect your company’s policies, but given my specific circumstances, my request doesn’t fit into the categories you’ve listed as ineligible for a refund. It’s frankly frustrating to be in this position, and I’m simply seeking a fair resolution: a refund.
Please reconsider my request. I hope we can come to a just and equitable solution, reflecting the high standard of service one would expect from a provider like Power Elite Author.
I appreciate your time and attention in advance.
Hello,
Please, be kindly informed that our managers have approved your refund request for the theme.
Kind regards
Active Link not working, there is no indicator showing of active link please share how to do this?
Hello,
Sorry about that, but your asking question is not clear enough. Could you please kindly re-clarify in a bit more details with screenshot as well? In order to be of better help. Thank you in advance!
Best regards
Suppose there are some links showing in navbar like Home, Contact, About etc. When I click on Contact then Contact link in the navbar should active show background color change or underline any indicator that this shows we are in Contact page. So how to do this, because I purchased your theme but by default this is not working.
Thank you for the clarification, in the theme the header links appearance depends on the Header template settings, the theme couldn’t control it, as the feature comes due to the Elementor Header/Footer builder plugin by default. You can manage your site header template under the wp-admin > appearance > Elementor header/footer builder section by editing active header template
Regards
Hello, can I make navbar sticky at the top when scrolling down in this theme https://sequoia.stylemixthemes.com/21_smart/
Hello,
The appearance and styling of the header part depend on the header template settings that can be managed under the wp-admin > appearance > Elementor header/footer builder section. For details > https://docs.stylemixthemes.com/sequoia-theme-documentation/blocks-and-sidebar/header-setup. For extra details please check the Elementor docs > https://elementor.com/help/sticky-headers/
Best regards
Unfortunately, the customer support is very poor. It’s been almost a week since I submitted a support request, but I haven’t heard back from them yet.
Hello,
Sorry for the inconvenience and appologies for the delay, we are currently experiencing a high volume of support requests. Your ticket was already replied to. Please note that our ticket system operates 24/7, allowing you to create new tickets at any time. Our support team will review and respond to all tickets in the order they were received, with each ticket being assigned to an individual support manager. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times.
Best regards
This looks great, well done!
Hello,
Thanks a lot, we do appreciate your warm words
All the best!
Great theme overall. After using more thank 50 themes, I can say I was the quickest with this one. This theme uses the builder modules to offer extra options without implementing the hassle of theme options and going through hell configuring them and interfering with builder options. Very recommending and definitely buying myself for future projects.
Hello dear,
Thank you very much for your comment and such warm words. We are always looking for ways to better our product and service. This feedback is an invaluable part of the process.
Cheers
Do you offer any customization services?
Hello,
Yes, we have. You can contact the customization department from here >>> https://stylemix.net/?utm_source=themeforest&utm_medium=08_07_2022&utm_campaign=hire_us
Cheers
Hello, Congratulations for your new template, Great design, cool features and we wish you to have lot of sales.
Hello,
Thank you very much, we do appreciate your kind and warm words 
All the best!
Congratulations on your new theme! Will check them soon with my new project!
Just to clarify, are “cost calc” and “bookit” plugins included in these theme the PRO or free version? If there is a PRO version included, do we need to pay it annually after purchasing this theme?
Hello,
The theme doesn’t include Pro versions of those plugins. The theme comes with default free versions of Cost Calculator and BookIt plugins
Cheers
Can I use this theme for my website https://ilm.com.pk/ without destroying layout.
Hello,
This is a theme for WordPress, your provided link already includes own styles and custom sections. While the theme includes it is own sections that comes with demo import
Cheers
Congratulations, best of luck with sales
Thank you very much!
Congratulations GLWS
Thank you!
Great Work,Congratulations GLWS
Thank you so much!
